These guys were great very friendly and helpful!
Dennis M
Customer Reviews for Tire & Brake Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None. Great experience.
William SThe owner was very nice and professional and the equipment did the job. I'll rent from here again.
DENETTA REveryone was really friendly and pleasant. I wouldn't change one thing.
katherine hThe truck wasn’t cleaned out. It had ashes from a cigarette in the cup holders and window frame from someone smoking
JULIA CSay park on left side of street when returning truck , kinda obvious but otherwise all good
Patrick HGive free miles
Charlene JMike Terreri is the best! So honest, thorough and helpful!!
JESSICA NStaff was helpful and kind. Helped me with the check out.
Ashtin HFirst of all I paid 78 dollars for the rental where I selected 1pm as the return time. I am not an experienced mover and didn’t realize it took longer so I returned the truck by 5pm and you charged me another $35 which I paid on top of the $78, then your collections team sent me a threatening email saying I owed another $68. This is all after your team called me Monday to ask if I returned the vehicle which I returned SATURDAY, the SAME DAY. Why wouldn’t you know that? And why would I owe you so much money for a one day rental 10ft box truck??? And why are you threatening me with collections when you have my card on file and also my phone number to call me and have a conversation like a professional and human being. I don’t appreciate it at all. And I’m not paying you $68 addition dollars. I’ve already paid you over $100 for a one day rental!
Zachary PI had amazing service
Tameka KDropped vehicle off 7/29/23 same day I rented the truck only to be charged another 2 days for the truck because this location was closed until the following Tuesday and was not properly checked in due to app not working even though I messaged and called to verify the vehicle was already returned.
James CThe address listed online makes it difficult to find. Clearer directions should be provided
John MI need a refund for the moving supplies I never received.
Stephen TTruck was clean and in good shape. Staff was friendly and helpful.
Dennis SStaff were very proffesional. Would rent a uhaul van or truck from them again.
David SIt was an overall great experience. Great customer service and the vehicle was clean and reliable
Michael CGot a truck for 19.95 and was charged quadruple the amount with fees and only had the truck 2 hrs total paid over $130.00. Terrible!
George WNothing. My truck was available and the customer service was responsive. It was quick and easy.
Mark HWorst experience I've ever had. 600 plus dollars. Im homeless and poor . no empathy. I will never use Uhaul again. Money hungry company.
Erin BThe website was not user friendly. Had to search 24/7 pick up and return to get to process needed.
Paige SEverything and everyone was great. Can’t think of any improvements. Easy to pick up and return. Customer service excellent.
Sharon Svery friendly service!
stephanie hMy rep was amazing and understanding probably the best location I’ve been to, he understood my frustration trying to find the location because the addresses for the location is incorrect and he shared how he went to the postal service to get the right address but the postal service denied his request. But absolutely loved this location.
Janel BI said N/A to the questions because I dropped the truck off after hours.
DEAN DThe location was not at the address listed above. Took me around 30 mins to find location while on phone with uhaul. The lady I spoke with was not nice, nor understanding.
Robert PJust an after hours drop off. We did notice the box wasn't locked so that's probably not safe
MICHON WUhaul is the best !
ASHLEY MEverything was perfect!
ROGER RSomeone else used my information and account to rent a truck in Pennsylvania, I have never been there or needed to rent a truck. U haul needs to look closer at a person before allowing them to use someone else's account. Need better protection.
MATTHEW MHave something in place if truck you’re looking for is available but customer should have limited time to call and cancel. My truck was deleted and waited for almost an hour when it only took me less than 30 minutes to move.
CHRISTINIA PNothing it was great.
MARY MNot only was the truck dirty with an entire front compartment of pads, but I ordered 2 different types of Dollie’s and only got one. It wasn’t even secured!
Derek AMake the approval process a bit quicker.
Zachary DWe drove 6 miles the fuel gage was already lower than they said it was when I got it then they charged me for 5.5 gallons of fuel after driving a total of 6 miles
NICHOLAS CThe shop and employees were great. I would not choose to pick up in the city again because returning after hours and parking was a pain. This was the only location option with the equipment available when I requested it.
James RThe people at Tire & Brake Outlet were really nice and helpful. I will definitely go there again.
KIMBERLY BWith the slopes at the uhaul store and the nearby gas station, you'll struggle to guess just how much gas you need based the gage. Levels dropped by 1/8 when I parked at the uhaul location
Steven PVery bad location, everyone without masks inside store, one person was coughing constantly as he was sick. Truck was very old and performance was very low, it’s already 100k miles driven
SHASHANK AI refilled gas and it was as I got it.... anyway it chanrged me $18 of gas...
Jean SThis was a good experience. Also the guy in the KC hat was very helpful
Bob Cheadlights were out when I started the vehicle
Michael MWe had 24/7 pickup scheduled and they didn’t do it so we were there at 6am with no way to get the truck
ELIZABETH CNo improvements necessary
allan mThe guys here are always super friendly and professional.
Laneah MThere was posted notices arguing against practice of social distancing and wearing face masks. The sign on the door stated. "My freedom does not end where your fears begin". Although I am fairly conservative, I found this type of verbal confrontation aggressive and intimidating for a U-Haul representative.
craig bProvide information on parking?
Lonnie MGreat experience, thank you!
James PEmployee was helpful and friendly
Wayne LThis location is outstanding. I wouldn’t recommend anywhere else !
Joseph PBetter designation of where to park vehicles after hours
Brien SThe location wasn't even open. No one was there. I called a month ahead of time and asked if they would be open and I was told yes. I wasn't notified of there being a change and that they would be closed. I didn't receive the utility and furniture dollies that I reserved and was not notified that I wouldn't be receiving them. It's fine that the keys were left in a locked box for me to pick up. HOWEVER, no one ever contacted me with the code nor did a receive an auto email with the code. So I spent about 30 minutes on the phone with 3 Uhaul call representatives to resolve this. HORRIFIC customer experience.
Sara BThe following was prominently posted at the entrance to this facility. « Attention! Our freedom doesn’t end where your fear begins. If you are scared stay at home. If you are afraid to be within six feet of another person then do not enter this business. God bless America the land of the »Free » and home of the brave. ». I am personally not afraid of getting Covid-19 since the risk to me is quite low. However, the reason that I wear a mask (which the person behind the desk at this facility was not doing ) and practice social distancing is to help check the spread of this virus and keep it from killing hundreds of thousands of elderly persons and individuals with pre-existing conditions. I therefore resent being called a coward for trying to save other people’s lives.
Kenneth L