I need a refund for the moving supplies I never received.Stephen T.
Customer Reviews for Tire & Brake Outlet
(U-Haul Neighborhood Dealer)
Pittsburgh, PA 15210
(Serving Mt Oliver South Side Carrick Arlington and surrounding areas)
Servicios en esta ubicación:
- Tue–Fri9 a. m. - 5 p. m.
- Sábado7 a. m. - 12 p. m.
- 6/24/2023 - 7/8/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Storie C.
El cliente no dejó un comentario.Chris G.
Truck was clean and in good shape. Staff was friendly and helpful.Dennis S.
Staff were very proffesional. Would rent a uhaul van or truck from them again.David S.
El cliente no dejó un comentario.TeAndria W.
It was an overall great experience. Great customer service and the vehicle was clean and reliableMichael C.
Got a truck for 19.95 and was charged quadruple the amount with fees and only had the truck 2 hrs total paid over $130.00. Terrible!George W.
El cliente no dejó un comentario.Noreen S.
Nothing. My truck was available and the customer service was responsive. It was quick and easy.Mark H.
Worst experience I've ever had. 600 plus dollars. Im homeless and poor . no empathy. I will never use Uhaul again. Money hungry company.Erin B.
The website was not user friendly. Had to search 24/7 pick up and return to get to process needed.Paige S.
Everything and everyone was great. Can't think of any improvements. Easy to pick up and return. Customer service excellent.Sharon S.
El cliente no dejó un comentario.Joshua H.
very friendly service!stephanie H.
El cliente no dejó un comentario.Kim O.
My rep was amazing and understanding probably the best location I've been to, he understood my frustration trying to find the location because the addresses for the location is incorrect and he shared how he went to the postal service to get the right address but the postal service denied his request. But absolutely loved this location.Janel B.
I said N/A to the questions because I dropped the truck off after hours.DEAN D.
El cliente no dejó un comentario.Christian G.
El cliente no dejó un comentario.JESSICA N.
The location was not at the address listed above. Took me around 30 mins to find location while on phone with uhaul. The lady I spoke with was not nice, nor understanding.Robert P.
Just an after hours drop off. We did notice the box wasn't locked so that's probably not safeMICHON W.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.JILL B.
El cliente no dejó un comentario.BETH B.
Uhaul is the best !ASHLEY M.
Everything was perfect!ROGER R.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Yvette P.
Someone else used my information and account to rent a truck in Pennsylvania, I have never been there or needed to rent a truck. U haul needs to look closer at a person before allowing them to use someone else's account. Need better protection.MATTHEW M.
Have something in place if truck you're looking for is available but customer should have limited time to call and cancel. My truck was deleted and waited for almost an hour when it only took me less than 30 minutes to move.CHRISTINIA P.
Nothing it was great.MARY M.
Not only was the truck dirty with an entire front compartment of pads, but I ordered 2 different types of Dollie's and only got one. It wasn't even secured!Derek A.
Make the approval process a bit quicker.Zachary D.
We drove 6 miles the fuel gage was already lower than they said it was when I got it then they charged me for 5.5 gallons of fuel after driving a total of 6 milesNICHOLAS C.
El cliente no dejó un comentario.Tara T.
El cliente no dejó un comentario.JULIE T.
The shop and employees were great. I would not choose to pick up in the city again because returning after hours and parking was a pain. This was the only location option with the equipment available when I requested it.James R.
The people at Tire & Brake Outlet were really nice and helpful. I will definitely go there again.KIMBERLY B.
El cliente no dejó un comentario.WAYNE W.
With the slopes at the uhaul store and the nearby gas station, you'll struggle to guess just how much gas you need based the gage. Levels dropped by 1/8 when I parked at the uhaul locationSteven P.
El cliente no dejó un comentario.HARRY S.
Very bad location, everyone without masks inside store, one person was coughing constantly as he was sick. Truck was very old and performance was very low, it's already 100k miles drivenSHASHANK A.
El cliente no dejó un comentario.Christine Z.
El cliente no dejó un comentario.JUSTIN D.
I refilled gas and it was as I got it.... anyway it chanrged me $18 of gas...Jean S.
This was a good experience. Also the guy in the KC hat was very helpfulBob C.
El cliente no dejó un comentario.Hanh T.
headlights were out when I started the vehicleMichael M.
El cliente no dejó un comentario.Graham M.
El cliente no dejó un comentario.Duane C.
We had 24/7 pickup scheduled and they didn't do it so we were there at 6am with no way to get the truckELIZABETH C.
El cliente no dejó un comentario.Lauren P.
El cliente no dejó un comentario.Angela R.
No improvements necessaryallan M.
El cliente no dejó un comentario.Theodore P.
El cliente no dejó un comentario.Wayne W.
The guys here are always super friendly and professional.Laneah M.
El cliente no dejó un comentario.Charissa R.
There was posted notices arguing against practice of social distancing and wearing face masks. The sign on the door stated. "My freedom does not end where your fears begin". Although I am fairly conservative, I found this type of verbal confrontation aggressive and intimidating for a U-Haul representative.craig B.
Provide information on parking?Lonnie M.
El cliente no dejó un comentario.Ryan C.
Great experience, thank you!James P.
El cliente no dejó un comentario.mark M.
Employee was helpful and friendlyWayne L.
El cliente no dejó un comentario.Krystal P.
This location is outstanding. I wouldn't recommend anywhere else !Joseph P.
El cliente no dejó un comentario.Alexander M.
El cliente no dejó un comentario.DENISE D.
El cliente no dejó un comentario.Carla P.
El cliente no dejó un comentario.Kyle B.
Better designation of where to park vehicles after hoursBrien S.
The location wasn't even open. No one was there. I called a month ahead of time and asked if they would be open and I was told yes. I wasn't notified of there being a change and that they would be closed. I didn't receive the utility and furniture dollies that I reserved and was not notified that I wouldn't be receiving them. It's fine that the keys were left in a locked box for me to pick up. HOWEVER, no one ever contacted me with the code nor did a receive an auto email with the code. So I spent about 30 minutes on the phone with 3 Uhaul call representatives to resolve this. HORRIFIC customer experience.Sara B.
The following was prominently posted at the entrance to this facility. Â« Attention! Our freedom doesn't end where your fear begins. If you are scared stay at home. If you are afraid to be within six feet of another person then do not enter this business. God bless America the land of the Â»Free Â» and home of the brave. Â». I am personally not afraid of getting Covid-19 since the risk to me is quite low. However, the reason that I wear a mask (which the person behind the desk at this facility was not doing ) and practice social distancing is to help check the spread of this virus and keep it from killing hundreds of thousands of elderly persons and individuals with pre-existing conditions. I therefore resent being called a coward for trying to save other people's lives.Kenneth L.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.Joseph G.
I dad explained to the representative when I had dropped off the vehicle that the left mirror had been broken when I picked up the truck. When I had opened the final invoice The mirror had been charged to my insurance. Still waiting for credit om my blankets I had not received.Scott R.
Friendly and efficient. Took the time to explain everything and offer help, yet had me on my way quickly so I could start packing.Kenneth B.
El cliente no dejó un comentario.Terry J.
Great customer service!AZIZA H.
Awesome customer service thank youCalvin J.
I was charged late fees when I had already called the office to extend my time with the truck for two more days...when I confronted them they could do nothing but tell me to call Uhaul to dispute the charges! SMH their was also questionable Charge attempts made to my debit card whilst I had the truck, again, the man at the desk could do nothing but exclaim how crazy it was to have happened. I'm EXTREMELY disappointed. aJessica G.
El cliente no dejó un comentario.Curt M.
El cliente no dejó un comentario.Cierra B.
El cliente no dejó un comentario.Julian E.
El cliente no dejó un comentario.Miriam D.
El cliente no dejó un comentario.Scott C.
Pick up location was clean and easy. This was not my preferred location but the process was quick. I'm still waiting for someone to call me regarding this rental.Richard C.
El cliente no dejó un comentario.Dwayne M.
The guys at this location were awesome. However, my complaint is for the app/online pickup service. I selected app pickup, but had the employees that helped me not been there, I would not have been able to successfully pick up the truck i reserved. The online pickup option is not at all user friendly, and if two software engineers had trouble navigating it, I can't imagine others finding it easy to use.Sarah D.
The gentleman at this location were very helpful and got me out of there in a hurry. That being said the location you sent me to was way too far from my requested destination. I understand you have the ability to send me wherever but when I have to go 45 minutes to pick it up in 45 minutes just to get started that is unacceptable. Your company needs to figure out a better way of assigning trucks to customers the last three times I've rented each time I've had to go further from my home when there are many U-Haul locations in my area. I'm sure I don't understand the total logistics of it all but there has to be a better way.JOHN M.
El cliente no dejó un comentario.Rayna S.
The only problem with the Uhaul truck was that we didn't see the oil or grease that was in the back of the truck and it ruined a queen matress and some furniture. It was not properly cleaned out before we got it. I'm filing a complaint.Lori R.
Staff were courteous, explained how to use the features on the vehicle and asked if there were any questions that I needed answered. I will definitely use this location and recommend it to others for future rentals.Darlene P.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.Dominic V.
El cliente no dejó un comentario.Shawn B.
Spoke to Mike when booking. He was great! Very helpful and professional.Josi G.
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