It took a long time for them to get the computer stuff and payment completed even though I checked in in advance. Then the guys who hooked up the trailer had obviously not been trained on how to connect a trailer correctly. The employees at the drop-off location were shocked about how the chains were connected and asked if I disconnected the trailer and hooked it back up.
Terrence Walztoni
Customer Reviews for Tire And Auto Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating
Adam FergusonGreat service
WANDA GREENDropped the trailer where told to and left. No other interactions were done with any employee. My time at this location was no longer than 5 minutes.
Craig RobinsonThey over charged me more than what they said
Laquinta HuntJust had a broken latch for a dolly
JOSE DEJESUSVery good service. U-Haul attendant was courteous and pleasant to deal with. I will use this location again in the future.
Peter CieslinskiI was so tired from the move ,and the employe greeted me with a big smile and made my day thank you ☺️
WANDA GREENThe problem is that I paid for 3 days but returned it in one day. They charged me for 3 days. I need a refund of 2 days service usage and documentation to me. I need to speak to the regional office
Teisha CombesExcellent Customer Service from the gentleman in the store.
Sherif MesihaGreat location. Easy to get in and out. Great customer service.
LORA COLLINSDon’t send them so far to return when they are already spending so much money. Moving is stressful enough and expensive enough
Deborah ToryDidn't have much interaction with employee. Check us in quickly. Yes we would recommend this site.
david CampbellN/A
Gavelston WitherspoonI’m so happy of owner of location. Good Service.
MOHAMMED KHANNothing, whole experience was a blessing.
Marc HeinzelmanWe accidentally left a key on the key ring on a Saturday and when we called the rental place back on that Monday after being closed, they said they did not have the key because it was rented out again and did not come back with the key. I don't know who that's possible when they were closed.
Laurie SextonTires were low in the vehicle. The employees at the location didn’t seem to know how to check me in and I waited about 20 mins before anyone helped me. I got my rental about a half hour late from when I reserved it
Andrew GiardinaGreat service. Very helpful
Dillon SappMotorcycle trailer had no working lights. I asked the agent to check lights and he adimitly insisted the lights were in working condition.
Robert StonerThis was probably the worse experience with Uhaul that I've ever had. I made a reservation for a truck but their system showed a van. They didn't have a truck available, so they told me to go to a different location and the gentleman had to cancel the reservation. I took a ride share to the first location and now, had to take another one to the second. Spending money needlessly. Then, arriving at the second location $14.00 away, I had to wait close to 15 minutes for someone to come from the back and help. Only to find out that the reservation was not canceled but transferred. I called customer service and received no help or compensation for time or added money spent. The guy at the second location took my license and credit card. Swiped my card without telling me what I was being charged for. Tossed the keys on the counter and disappeared. No paperwork. No walk through of the truck. Nothing. I returned the truck with gas. The location was closed. Hours later, I saw that my card was overcharged. I called the location and was told that when the manager came in at 2pm, he would refund the overage back to my card. I don't see it. Time and money wasted.
Jason TuttIt was an old and dumpy location - straight out of the 1950’s. Needs to be cleaned up and modernized.
Roy JohnsonThe employee answered the phone for a personal call while I was trying to get the van I reserved. It took 18 minutes to get the keys. I called at 2:30 pm to say I would be late because I had an EMERGENCY. His response was “if it’s not back by 4 pm I’m charging you for an extra day.” An extra day was added to the receipt. I was never given any paperwork to sign and all I have for proof of rental is the receipt. This location is absolutely the worst and I will drive further the next time to rent from another location.
CYNTHIA BARTNIKThe rental agent was very accommodating.
Robert AndersonWhen the guy opened the back of the truck it smelled like a dead body was inside and there was trash inside. He said some people do bad. He swept it out and spayed some chemical inside but it still smelled horrible. He gave me the key. It was the wrong key so I had to go back in to get the right key. I oreded sa furniture mover which he put in the trunk. He placed it on the wheels so when I stopped it slammed the wall. It was so loud i thought someone hit me. I was given no paperwork so if I had gotten pulled over I would not be able to show that I rented the truck. I feel I am due some money back for that truck. They had no others so I was stuck with that one.
Ida PirnerSuper friendly and helpful
DONALD LINDEMANNBest service
Ashraf TadrosQuick and easy return
Joshua BeckerExcelent
Herminio PenaGood rental experience. Thank you.
Victor FlackI was charged a $10 CDW fee not sure what that is and did not know about it until i received my bill in my email since they don't give you a paper copy when you turn it in so i could not ask or dispute it. Can anyone tell me what that is and would uhaul refund it?
Howard KriegerThe best
JHONNY GIRALDOThey were great, very friendly and easy to work with.
CHRISTINE HINDSTreated well
Juan FontanezExcellent service and very nice people!
AMY HARTMANCheck equipment before customer pick up.
Dale HaleThe person was rude. He wanted me to pay him after I told him I paid on line. He told me I had to do paper work. I told him I did it on line. Basically He said if I didnt like all the questions I could leave. If I ever need a trailer again.I will not pick it up at this location.
JOSEPH TOMIThere was food left over in the truck sunflower seeds in the cup holders the guy who registered me did not know what there doing they had you type in your own stuff meaning second driver extra phone number then to top it off I was told 69 cent a mile and charged 99 cents I am very unpleased with uhaul when your Bernini told one price and charged another
Courtney SmithYou should stop ripping off your customers
REGINA BARNESKeep the same service 👍🏻
Oscar MoreauThe staff was nice, however he kept saying the van was “new” but it had over 5000 miles and the mirror fell off. I didn’t nothing wrong, but was charged $150 because the mirror straight fell off on the highway. It felt like there were transmissions issues as well. I would never go here again because it felt like a scam.
Melissa KidulasI was totally satisfied.
ED KRAUSThe rep at this location is not trustworthy, but he was not disrespectful - just very shady.... I made my reservation online and purposefully choose NO INSURANCE. When he handed me the key, I did a walk around on the truck and there was a ripped side of the truck (driver's side) that did not have to usual sticker to indicate it happened on a previous rental. I took a pic. of it with my phone which time stamped it to show I took possession of the truck and the damage was already there even before leaving his Lot. He put a sticker after I told him to verify I did not make that damage. I also asked for him to provide a paper copy of this rental transaction - he told me it's all online and could not give me anything. I was very wary of that remark from him and already lost trust because of the way he was handling this transaction. When I returned the truck and tried to pay - the invoice was for an extra $14 - so it was approx. $54. I told him I did not choose any insurance (I only used the truck for 11 miles, on back roads so I felt safe to do that). He told me he cannot remove the charge, and that I should be thankful I did not have an accident while driving, and the $14 was good to have. I immedidately called U-haul Cust. Svc, and the Rep was great, she confirmed my online reserv., and saw that I did not choose Insur. when I placed the reservation. So this man at that dealer was behaving in a very unproffesional and criminal manner in adding on the Insur. - I also told him I brought my car insurance with me to show I had vehicle insur. I see today via email that U-Haul charged me a total of $61.89 for this rental!!!!! What else did this man at his rental lot charge me for???? I am disputing this charge with my credit card company and ask for your help to recharge me the honest and proper amount for renting the truck. Truck rental: $19.95, drove 11 miles total, truck was out for less than 2 hrs. (I rented for 4 hrs), truck was clean, I put gas in the truck before return, $1.00 "environmental chg", and sales tax if any. Thank you
Beatrice KeelingThe equipment wasn't ready and really picky about gas. Like they are any perfect? Bearly speaking English, hard to communicate with
daniel friedrichsJohnny was personable and nice
Ryan LeJohnny and his crew are the best, awesome to work with, prompt, courteous, friendly, accommodating. We will definitely consider for the next time we need them. Super service!!!
David McQuarrieNobody in the office area. Had to go find them in the shop both times I went to this location. Also got charged for 6 gallons of gas when I returned it exactly on a 1/4 of a tank like the agreement stated.
Michael RobertsThis is not the standard that I would expect from a Uhaul.
Paul SamsonHaving the correct vehicle would be an improvement. I was supposed to have a 9' van reserved, but the location did not have my reservation, so I had to rent the more expensive 10' truck that was available. I'll be calling Monday morning to request a refund for the difference in price
Jason DiClementeThe owner rolled his eyes twice while I was in person with him. I was polite and very confused why he rolled his eyes after telling him I ordered a van for 24 hours. Van had German cockaroaches and smelled like poop. I used self check in and self checkout through uhaul app and still had to wait for him to do check in and check out stuff.
Corteney ToroVery good Customer services
victor ramosBrakes needed repaired, customer service took over a hr to be reached and was transferred multiple of times.
Tiffany WilsonExcellent customer service
BENYAMIN BOLESThey did not have geo locator on to return, when I went the next day they did not check the truck bed just mileage after I asked. They said I should have just dropped off the key but you have details saying him will be charged and a full video. Had to ask for a receipt.
Sarah FreseFelt like I was way over charged when it was 45$ a day I was charged more than that even tho I pre-ordered the truck online
Whitney AlbrightMy reservation was for 10:00am, nobody showed up to help get me a cargo van until 10:40am I had people waiting at the move location and had to pay a laborer to sit around waiting for these people to appear, after the move they unilaterally imposed the "collision damage waiver" without ever asking me if I wanted the insurance or giving me the opportunity to decline the coverage
ron smithBesides having to wait to be serviced during both pick up and drop off along with the back of the truck being super dusty and sandy everything was fine.
Breanna McLeodGreat service
JOHN COVERVery personable and courteous coupled with great service.
Jose RiveraThe transaction was great. He got me processed and out to hook up the trailer in just a few minutes. The trailer was exactly what I needed for this move, and I dropped it off after hours.
PETER VOGELHave the dealer use paperwork for us to see what is going on never signed a contract.
PEDRO GARZA