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SCOTT M
Customer Reviews for Tint Citi Customz Wheelz And Tirez Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Cleanest truck, customer service top notch, would definitely rent here again
SANDRA JThe location was fine. Easy to get to, helpful folks inside the store, truck was clean and easy to locate. UHaul customer service, however, was horrid. Customer service cancelled my pick-up twice as I was on site on the app trying to get through the frozen app, the repeated cycles and the questions and information-gathering that should have been given to me when I made the reservation 10 days prior. Expert tip from experience- whatever you do, DON'T use the app for early pick-up. Wait the extra time to get to work with a live person in the store. And heaven help you if you have an out of state license. You will have more hoops, they will be annoying and time consuming, and if you voice any frustration, the customer service rep will give you just enough support to move to the next step but will leave something out so you can't actually pick up your truck. This was quite a memorable experience and I have learned many valuable lessons from it. From now on, Penske Truck Rental is the only option for me.
Jodi DMake sure the equipment is fully functional and ready to operate. The first truck I was given had a dead battery. Had to get a whole new truck and re-do all the paperwork and pictures.
JASON BI don't know
EASTON FNothing at this moment
CHRISTOPHER TThe cab of truck was sticky with juice and then later in the day a mob of roaches came out and few of my personal items in the cab area had roaches crawling over it so i literally shook out all my boxes and bags. Which extended my move time. Associate was helpful, but equipment had checkn engine light and the roaches was the most disgusting experience. Wont rent frim location again.
CHRISTOPHER SParking lot was a little tight, but very friendly and knowledgeable receptionist and excellent availability of the truck size that we needed. Easy return/key drop
judith oClean courteous and quick
Jason EDrove 22.2 miles, charged for a 1/4 tank of gas. Have been doing this every Christmas season and have never been charged. The math doesn't math. In that case that means your trucks go 100 miles on a tank of gas. I never use this facility and my reservation was moved to this place. Very disappointed
RICHARD DThere's really no parking because all the spaces are filled with cars. They charged me for an extra day when I was told I had a different return time and then rather than help me the lady said call customer service. I would never rent from here again seems like whatever way to make extra money they will take it. I had the trucked dropped off the day it was supposed to be returned. Ridiculous!!!
Darell DYou are the very best!
Michael CGreat service
Antonio AFront desk lady was rude & very inappropriate.
DEXTER SBest service ever
LARRY TMove the funature for me lol
Joseph BGreat service and friendly staff.
William Gno rear view mirror no visors. they were previously torn off other than that smooth experience
HAROLD PMake sure truck bed is clean, and also park trucks easily able to drive out from parking space.
MERLE PVery friendly business
Aisha NThere was a note on the door saying be back soon at 4 pm. Had to just leave the truck and drop the key in the box. They did contact me earlier in the day by phone about the expected drop off time. Very polite and courteous.
Michael YI made a reservation for 26 foot truck. The 26 foot truck was not available. I was given a 15 foot truck with a large increase in price which is completely a bogus move and I was told there was nothing I could do because it changed my reservation when I excepted the smaller truck. I feel like I got completely ripped off. This is an unacceptable business practice.
Janet SUnable to read the receipt on the app, unable to enlarge the image.
ROBERT TVery helpful. They weren't my original drop off location in the contract but I called and they said they can take care of me which was great!
aldo cI scheduled a no-person pick-up. It was not explained to me, beforehand, all of the extra steps that were required to get the keys. The entire process took a half hour longer but at least U Haul extended my reservation time with no extra charge. The van was filthy in the back. I would not use this location again.
Sheyenen CFirst time but girl was friendly.
MARIA MSuper friendly and attentive.
Paula AExcellent customer service, and equipment is always clean. I will use this location again.
Dayana CThe car story no Cleane.
Marcelo CNothing. I thought it was going to be confusing because there were several lots with U-Haul trucks in them. But I just followed the directions and they were so friendly when I got there. They literally told me to leave it where it was easy for me and they will take care of it. And that's exactly what happened. Very nice.
jennifer bI was charged excess mileage. Charged also for gas when left truck with more gas than I had at the start.Nickel and Dime tactics!
Robert IPickup said they did not lease truck to one way trips. T=After some time they sent me to another location. Went there and they said that it was actually another location. Went there and after a total of an hour I was on the road.
Patrick SVery friendly. Was very happy with the service.
Natalie SVehicle was cleaner than other locations we have picked up at. Much improvement there. Good job Tint Citi Customz.....
EULISES Mgreat customer service
dan cWe decided to bring the truck back the same day of rental so instead of returning the truck at 7 am the next day we returned it by 7 pm the same day of rental
Nancy CThis location was great! Employees were very professional and helpful. I will use this dealer again.
Karen OIt was great and easy. No hassle whatsoever.
Miguel DWas a nightmare
lonnie gCall the location several times before I got there never answer the phone then when I got there they didn't have what I have rented the lady at the front was very rude very rude I wouldn't recommend that location to no one but I do love dealing with the u-haul overall but this location she was rude to me and I'm the one that had a guarantee reservation
Tommy CThe woman was extremely rude, borderline combative. I rented online and picked up there. If I had walked in there, I never would've rented from the place very very nasty woman.
Anthony PI literally got scammed and nobody would help me and then I was like playing phone tag and now I'm still screwed over. I was told that I could pay cash when I came back to drop the truck off I couldn't was overcharged, a 100 miles is just over all that experience. Nobody would help not real happy.
Kristen ANice service!!
Eduardo ABack of the uhual was full of pallets and a heavy desk that I had to empty. Staff was nice. The truck had a quarter tank but I returned it with half.
Tristan SI would like you guys to improve that if you make a reservation 3 days or more prior to your request date. Your vehicle should be there for you. I made my reservation for 8am with a dolly and my vehicle was not available. My moving schedule had to be adjusted because you guys didn't have my vehicle ready like I requested. So I had to pay more money for the moving guys to wait. Finally, when I did get my truck, there was no dolly inside which I also requested. I will not be renting anymore vehicles from U-Haul. This is a very poor and disrespectful service.
KENDRIS LAfter making my reservations on the phone from another location (because nobody answered their listed number) i drove to the location to retrieve the truck. The truck was dirty, there was nobody there to assist or provide information. Nobody answers their phone and the person on-site had no clue. I had to call the customer service line to obtain guidance and assistance
Dalton SHaul is very reliable and enable its customers to go forward in executing their plans with ease. It is worth recommending everyone to make that experience. A+
Abner FSite was down (august 25th, 1:00 pm) lost money from a job I needed the rental for. Truck smelled like dog and the interior windshield was hardly transparent from it being coated in filth. Chevy Silverado is one of the worst pick up trucks I have ever operated. Check engine light on at 19k miles??? Not a happy camper...
Kyle GThey have tried to overcharge me for mileage but fortunately I had pictures and then I waisted 1hour over the phone to fix the issue.
Donel LThey overcharged me, I don't know if that money will be returned to me.
katherin tUhaul failed to provide the reserved rental van at the designated location. The night before, I received a text to drive to another town over 20 miles away to obtain the needed van. I had people waiting for me. Uhaul then charged me the extra round trip miles for their failure to meet the confirmed reservation. This is not acceptable behavior, but Uhaul made more money - their apparent plan.
Robert HThis U-Haul location was the best I've used so far. Very accommodating and helpful. I will use them from now on.
Laura MLady was rude, impatient/short tempered
Kenny ESeamless drop off. The GPS location was a little off; however, the lot was clearly visible from the street.
eric bThere were roaches in the cargo area.
Victoria EI explained to the clerk that the mileage leaving was inaccurate and I still got charged for the incorrect mileage. Not a happy customer
Heidi SStarting mileage was wrong
Randolph EPauline was amazing . She went above and Beyond for me and Her customer service and overall personality is Amazing ... I cannot Thank Her enough
Kathleen J