Customer Reviews for Tinkertown Hardware
(U-Haul Neighborhood Dealer)

184 reviews

833 Route 244   Alfred Station, NY 14803

(607) 587-9642

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 587-9642

833 Route 244
Alfred Station, NY 14803

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly and knowledgeable staff

spencer scanlon 
Rating:
4.0

Customer did not leave a comment.

Willard Mlott 
Rating:
5.0

Great staff!

Dimitri James Callian 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH WALSH 
Rating:
4.0

Keep up the good work.

JASON HALSEY 
Rating:
5.0

Customer did not leave a comment.

Michael Castronova 
Rating:
4.0

I got charged for a cleaning fee. Why? I don’t know.

Kevin Wark 
Rating:
5.0

Customer did not leave a comment.

JOHN BUCKWALTER 
Rating:
5.0

Customer did not leave a comment.

Peter Stone 
Rating:
5.0

Customer did not leave a comment.

Ronald Clement 
Rating:
5.0

Customer did not leave a comment.

Hope Briggs 
Rating:
3.0

Customer did not leave a comment.

Joshua Rowe 
Rating:
5.0

Customer did not leave a comment.

Paul Caraballo 
Rating:
5.0

Everything was as good as can be. Very nice and helpful people.

robert dejonge 
Rating:
5.0

The reporting of road side assistance was horrible. I had to wait over 2 hrs for a blown tire. Tinkertown was great getting us checked in. Love the staff there and would rent again.

Randall Brightwell 
Rating:
5.0

Great service

Timothy Hosmer 
Rating:
5.0

Easy made easy. This was a great ecp

joseph zubin 
Rating:
3.0

You need to eliminate the minimart location.

Cole Campbell 
Rating:
5.0

The U-Haul website was giving troubles but they were able to resolve it.

Bicycle Man 
Rating:
5.0

Customer did not leave a comment.

Nathan Woodruff 
Rating:
5.0

Customer did not leave a comment.

LEE SCHONY APOSTALE 
Rating:
5.0

Customer did not leave a comment.

Stacy Corbitt 
Rating:
5.0

Customer did not leave a comment.

Bill Carty 
Rating:
5.0

Customer did not leave a comment.

Robert Ader 
Rating:
5.0

Nothing, pickup was seamless and easy. Roger and Tim know their stuff.

Daniel Ermer 
Rating:
5.0

Customer did not leave a comment.

Michelle Crawford 
Rating:
5.0

Customer did not leave a comment.

Allison Skinner 
Rating:
5.0

Customer did not leave a comment.

ROGER WOODRUFF 
Rating:
5.0

Visible signage to where a customer needs to go to get the key.

Jonathan Maxim 
Rating:
5.0

Customer did not leave a comment.

Danielle Broadwell 
Rating:
5.0

This has nothing to do with either location but is about Uhaul as a company. I reserved a 10 ft truck almost a month ago in Syracuse and a couple days before picking it up was told I had to drive to Oswego to pick it up. After driving 47 min out of my way I was told that the truck had never shown up and that there were no trucks in the area and there was simply nothing they could do. I had to be out of my apartment the next day so took a trailer instead and the whole debacle took 5 hours out of my day, being hung up on with Uhaul, driving around Oswego, purchasing a ball for my hitch, and towing a trailer back. I did not want a trailer and was terrified of driving it on the highway-at 45-50 mph it began to sway and I instinctively tapped on the brakes and tried to steer. Due to inexperience I jackknifed across three lanes of traffic and ended up facing oncoming traffic. I may have mentioned this, but I had reserved a truck in Syracuse, not a death trap from Oswego. I will not be using this service again if there are any other options.

Elizabeth Vukelich 
Rating:
5.0

Very good experience. The personnel were very helpful,courteous and very professional. Very definitely glad to do it again . I will be moving into a permanent residence 8-1-22 and will most likely rent a unit again at that time from Tinkertown Hardware.

Joe Fasano 
Rating:
5.0

I was satisfied with the impeccable customer service and how hands on the associates were I am very pleased....

evellia brown-roberts 
Rating:
2.0

When we dropped off the U-Haul the person who took the keys told us that had no knowledge that we were dropping of the truck. When it was explained to him that the U-Haulnin Jamestown told us to find the nearest one to drop it off the person working was like we don’t have the paperwork. We were like we were told we could drop it off anywhere, you accept and rent out uhaul a so it is perfectly ok to leave it here.

eric Richardson 
Rating:
5.0

Customer did not leave a comment.

MIKE WHITE 
Rating:
5.0

Customer did not leave a comment.

Phil Zschoche 
Rating:
5.0

Nothing, those guys are very courteous and professional. If I ever need another uhaul I wouldn't hesitate to call these guys again @

Mike White 
Rating:
5.0

Great customer service!!!

Stacey Zaparzynski 
Rating:
5.0

The availability of the trucks was fantastic with very friendly interaction for getting the truck. My only complaint was how slippery the inside of the truck got with the slightest bit of snow. I might install some grip tape or something to reduce this, luckily those cloth throws were available to help this. Otherwise, a very great service!

Ryan Mikolajczyk 
Rating:
5.0

I was really happy with my experience at Tinkertown Hardware. The truck was clean, drove well and was ready and waiting for me when I got there. Returning it was fast and easy. 10/10 would recommend to a friend or use them again.

CHALLICE ROBINSON 
Rating:
5.0

Customer did not leave a comment.

William Brown 
Rating:
5.0

Customer did not leave a comment.

James Pettit 
Rating:
5.0

Customer did not leave a comment.

Mohamed Eleshaky 
Rating:
5.0

Customer did not leave a comment.

Eric Voigt 
Rating:
5.0

Tinker Town Hardware is the best. The staff are so helpful. The equipment is always ready to go and in good working condition. They even helped me problem solve a hitch and lights issue. I try to use them whenever I need a uhaul or anything hardware.

Sarah Rynearson 
Rating:
5.0

These guys were great!!!!

KIM STACK 
Rating:
5.0

Customer did not leave a comment.

Joshua Howard 
Rating:
5.0

The guy at the hardware store got everything all set up for me nice and easy and I was on my way quick if I need a trailer again I'll shoot back over there

Joshua Howard 
Rating:
3.0

The location is too far from my home.

Greg Williams 
Rating:
5.0

I certainly would have preferred to have the equipment I reserved actually at the U-Haul facility I requested over a month in advance, instead of more an hour and a half away from me! IT WAS EXTREMELY INCONVENIENT.

Duane Bunnell 
Rating:
5.0

Customer did not leave a comment.

Mitchell Orshal 
Rating:
5.0

Customer did not leave a comment.

Tiffany Anderson 
Rating:
5.0

Customer did not leave a comment.

Ronald Loines 
Rating:
2.0

Roger at Tinkertown Hardware was great as well as his staff. The bummer was availability in Westren NY. Original pick up was at Rochester Airport but had to drive 3 hour round trip to get trailer - a big time suck. That's it.

Norman Sutherland 
Rating:
5.0

Everything was great. It is winter so I didn’t expect the trailer to be clean. Staff are kind and helpful.

Amy Decker 
Rating:
5.0

Tinkertown is an excellent business; they are always friendly, knowledgeable and friendly.

Timothy Nichols 
Rating:
3.0

Customer did not leave a comment.

Olga Nichols 
Rating:
3.0

Customer did not leave a comment.

Michael Druce 
Rating:
5.0

Very accommodating. Overall, I traveled almost 150 miles and 4 destinations with no snags. Very pleased with U-Haul's service and helpfulness from renting to drop off.

Richard Barnhardt 
Rating:
5.0

Thank for helping with the situation that came about...It was handled quickly...and felt I received superior customer service...

Debbie polumbo 
Rating:
5.0

Customer did not leave a comment.

Charles Andrus 
Rating:
5.0

Tinkertown Hardware employee was very nice and made it easy. Very happy with the service.

Michael Benson 
Rating:
5.0

Customer did not leave a comment.

KELLY WALDIE 
Rating:
4.0

Personnel there were extremely friendly and helpful. Current COVID restrictions adhered to very well and I felt comfortable during the process in pick up and drop off.

Bruce Fish-Gertz 
Rating:
5.0

Customer did not leave a comment.

Nolan Albert 
Rating:
5.0

Customer did not leave a comment.

michael adams 
Rating:
5.0

Customer did not leave a comment.

Colin Bailey 
Rating:
5.0

Customer did not leave a comment.

Ryan Baker 
Rating:
5.0

Absolutely the quickest return! Would definitely use this facility again.

LISA MORAN 
Rating:
5.0

Customer did not leave a comment.

Scott Tanner 
Rating:
5.0

Customer did not leave a comment.

Kjersten McKinniss 
Rating:
2.0

Make sure the have everything they rented. I rented 2 dozen furniture covers and when I got to my apartment and open the back. No furniture covers, but a appliance dolly was there that I didn’t rent.

Tina Hartford 
Rating:
5.0

Customer did not leave a comment.

Julia Mix 
Rating:
5.0

Trailer was not good. It shook my GMC all the way from Florida to New York. Tire blew out in Columbia causing 2 extra hours on our trip. I will say your emergency service was excellent in replacing the tire.

Tom Hirsch 
Rating:
5.0

Customer did not leave a comment.

Matthew Rushmore 
Rating:
5.0

Very helpful in correcting mileage error.

Breton Quinlan 
Rating:
5.0

Customer did not leave a comment.

Dan Ermer 
Rating:
5.0

Excellent service the 10' truck was perfect for the furniture we needed to move. My daughter said it was very easy to drive. THANKS UHAUL AND TINKERTOWN.

Judy Bailey 
Rating:
5.0

Customer did not leave a comment.

Eugenia Meltzer 
Rating:
5.0

Customer did not leave a comment.

Mark Bloxsom 
Rating:
5.0

Customer did not leave a comment.

Eugenia Meltzer 
Rating:
5.0

Everything was great!

Michael Lynch 
Rating:
3.0

Customer did not leave a comment.

kathleen Iozzino 
Rating:
5.0

Customer did not leave a comment.

Justin Langley 
Rating:
5.0

n/a

Kim Ledger 
Rating:
5.0

Customer did not leave a comment.

Marcel Lanahan 
Rating:
4.0

Customer did not leave a comment.

Sheila Buglione 
Rating:
5.0

none

Daniel Rawlings 
Rating:
5.0

Customer did not leave a comment.

zhongchi xu 
Rating:
1.0

Wouldnt give me a cash refund of $80 when they had a $100 bill in the drawer

Merlin Thomas 
Rating:
3.0

Customer did not leave a comment.

PHILLIP KURTIS 
Rating:
5.0

Customer did not leave a comment.

Barbara Timbrook 
Rating:
5.0

Customer did not leave a comment.

tom helfinger 
Rating:
5.0

I really thought the people at Tinkertown Hardware went above and beyond to help me out. They scheduled my next rental and I was good to go. Friendly and efficient.

Tina Cornell 
Rating:
5.0

None

John Penrose 
Rating:
5.0

Great people easy to deal with and extremely helpful. I would travel to this location to rent from them. Great customer service.

Paul Kemper 
Rating:
5.0

Very efficient and personable.

Tom Hirsch 
Rating:
5.0

Customer did not leave a comment.

Shelly Freyn 
Rating:
4.0

Van leaked in front right upper corner of box. There was water on floor after driving about 14 miles. Could see where the water was getting in corner near joint of top and sides

Merlin Moore 
Rating:
5.0

See comment above

ROBERT WHITE 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top