Very welcoming and professional. Explained everything fully- I felt like a valued customer. Thanks so much!
John P
Customer Reviews for Tinkertown Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I can’t think of anything of hand, you were very courteous and helpful.
Richard LDropoff was very fast with no issues
Scott DI called and they took my info. I drove up a little later and the truck was ready and waiting. The staff were friendly, efficient and helpful, Made my day easy. THANKS!
Bicycle MGreat hometown service. Had a problem with my lights and Randy helped me get them going.
Paul CVery helpful, friendly staff.
lee mHelpful and friendly staff, dolly was out and ready when I arrived.
Chris LNada
John SA lot of confusion and miss information. Said it'd be $60, get there and there needs to be $100 on the card. Said there'd just be a hold on the 100.. & it gets completely taken out of my account. Return the truck, they noted the truck had less gas in it than when I had received it, false. There was more in it than when I received it. Then I ask how the remainder will be given back to me & they said it should be back immediately bc it was just on a "hold".. UPDATE the money is still not refunded into my account. Money that should be of a higher amount but it's not because they lied about the gas being lower than what it actually was.
logan bWonderful local location and great customer service.
Jamie JU-haul website and app say TinkerTown is closed Saturday but they aren't. It was great to have the truck clean of snow and warmed up when I arrived.
JESSE HI think the name of the person we dealt with is Roger. He was so kind to us and treated us like family when we unexpectedly needed a car transporter to take our 1978 MGB back home to Wisconsin. This is exactly what a small town hardware store should be like. ¡Gracias!
christina jGood experience
robert tThe only bad thing that I would say is that I left $25 for gas, and instead of it being used for gas I was charged $50 on my card for gas, and a $30 fuel service charge, which I think is ridiculous, but staff was very friendly, and helpful. I physically couldn't get the gas because it was after hours, and the pumps were shut off
Bryce BFix the application for check in
RICHARD JThe app actually worked there.
Diane MEmergency situation and location had everything we needed in a pinch. Very courteous staff and helpful.
Samantha BThe iPhone app tends to crash making the mobile check-out/in process quite difficult.
Oliver WThey were very friendly and understanding. We need more people like these two.
beverly aIt was great to be able to drop Off after hours.
Gayle PVery friendly, and assisted me very quickly.
Jeffrey WGreat people to work with
Roger kKeep up the good work.
Gary BI was satisfied and no complaints
Cynthia DThank you for your patience and good service
ROXANNE SRoger was very helpful & made this really easy!
Bicycle MThey were very nice it's u haul them self I have a problem with
Alan CStaff is always super helpful with the students moving in and moving out.
Roy GGreat service!!
Charles BOf the 4 locations I've used within reasonable distance to my house, this is hands down my favorite location. Great service, super nice folks, always helpful.
Colin BEasy in and out. Perfect
Suzanne BThe guys at this location are the best! They were there for me and focused on me as the customer and took the time to make I had everything that I needed. One fellow brought the truck around front and made sure everything was working good. The other fellow walked me and made sure I was satisfied!
Janice BNothing. Tinkertown was great.
Kenny BTinker Town went above and beyond for use to get this u-haul!! Thank you!!
ANTHONY KAgain, great customer service!
Ryan HVery friendly and knowledgeable staff
spencer sGreat staff!
Dimitri JKeep up the good work.
JASON HI got charged for a cleaning fee. Why? I don't know.
Kevin WEverything was as good as can be. Very nice and helpful people.
robert dThe reporting of road side assistance was horrible. I had to wait over 2 hrs for a blown tire. Tinkertown was great getting us checked in. Love the staff there and would rent again.
Randall BGreat service
Timothy HEasy made easy. This was a great ecp
joseph zYou need to eliminate the minimart location.
Cole CThe U-Haul website was giving troubles but they were able to resolve it.
Bicycle MNothing, pickup was seamless and easy. Roger and Tim know their stuff.
Daniel EVisible signage to where a customer needs to go to get the key.
Jonathan MThis has nothing to do with either location but is about Uhaul as a company. I reserved a 10 ft truck almost a month ago in Syracuse and a couple days before picking it up was told I had to drive to Oswego to pick it up. After driving 47 min out of my way I was told that the truck had never shown up and that there were no trucks in the area and there was simply nothing they could do. I had to be out of my apartment the next day so took a trailer instead and the whole debacle took 5 hours out of my day, being hung up on with Uhaul, driving around Oswego, purchasing a ball for my hitch, and towing a trailer back. I did not want a trailer and was terrified of driving it on the highway-at 45-50 mph it began to sway and I instinctively tapped on the brakes and tried to steer. Due to inexperience I jackknifed across three lanes of traffic and ended up facing oncoming traffic. I may have mentioned this, but I had reserved a truck in Syracuse, not a death trap from Oswego. I will not be using this service again if there are any other options.
Elizabeth VVery good experience. The personnel were very helpful,courteous and very professional. Very definitely glad to do it again . I will be moving into a permanent residence 8-1-22 and will most likely rent a unit again at that time from Tinkertown Hardware.
Joe FI was satisfied with the impeccable customer service and how hands on the associates were I am very pleased....
evellia b