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Stacy C.
Customer Reviews for Tinkertown Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing, pickup was seamless and easy. Roger and Tim know their stuff.
Daniel E.Visible signage to where a customer needs to go to get the key.
Jonathan M.This has nothing to do with either location but is about Uhaul as a company. I reserved a 10 ft truck almost a month ago in Syracuse and a couple days before picking it up was told I had to drive to Oswego to pick it up. After driving 47 min out of my way I was told that the truck had never shown up and that there were no trucks in the area and there was simply nothing they could do. I had to be out of my apartment the next day so took a trailer instead and the whole debacle took 5 hours out of my day, being hung up on with Uhaul, driving around Oswego, purchasing a ball for my hitch, and towing a trailer back. I did not want a trailer and was terrified of driving it on the highway-at 45-50 mph it began to sway and I instinctively tapped on the brakes and tried to steer. Due to inexperience I jackknifed across three lanes of traffic and ended up facing oncoming traffic. I may have mentioned this, but I had reserved a truck in Syracuse, not a death trap from Oswego. I will not be using this service again if there are any other options.
Elizabeth V.Very good experience. The personnel were very helpful,courteous and very professional. Very definitely glad to do it again . I will be moving into a permanent residence 8-1-22 and will most likely rent a unit again at that time from Tinkertown Hardware.
Joe F.I was satisfied with the impeccable customer service and how hands on the associates were I am very pleased....
evellia B.When we dropped off the U-Haul the person who took the keys told us that had no knowledge that we were dropping of the truck. When it was explained to him that the U-Haulnin Jamestown told us to find the nearest one to drop it off the person working was like we don't have the paperwork. We were like we were told we could drop it off anywhere, you accept and rent out uhaul a so it is perfectly ok to leave it here.
eric R.Nothing, those guys are very courteous and professional. If I ever need another uhaul I wouldn't hesitate to call these guys again @
Mike W.Great customer service!!!
Stacey Z.The availability of the trucks was fantastic with very friendly interaction for getting the truck. My only complaint was how slippery the inside of the truck got with the slightest bit of snow. I might install some grip tape or something to reduce this, luckily those cloth throws were available to help this. Otherwise, a very great service!
Ryan M.I was really happy with my experience at Tinkertown Hardware. The truck was clean, drove well and was ready and waiting for me when I got there. Returning it was fast and easy. 10/10 would recommend to a friend or use them again.
CHALLICE R.Tinker Town Hardware is the best. The staff are so helpful. The equipment is always ready to go and in good working condition. They even helped me problem solve a hitch and lights issue. I try to use them whenever I need a uhaul or anything hardware.
Sarah R.These guys were great!!!!
KIM S.The guy at the hardware store got everything all set up for me nice and easy and I was on my way quick if I need a trailer again I'll shoot back over there
Joshua H.The location is too far from my home.
Greg W.I certainly would have preferred to have the equipment I reserved actually at the U-Haul facility I requested over a month in advance, instead of more an hour and a half away from me! IT WAS EXTREMELY INCONVENIENT.
Duane B.Roger at Tinkertown Hardware was great as well as his staff. The bummer was availability in Westren NY. Original pick up was at Rochester Airport but had to drive 3 hour round trip to get trailer - a big time suck. That's it.
Norman S.Everything was great. It is winter so I didn't expect the trailer to be clean. Staff are kind and helpful.
Amy D.Tinkertown is an excellent business; they are always friendly, knowledgeable and friendly.
Timothy N.Very accommodating. Overall, I traveled almost 150 miles and 4 destinations with no snags. Very pleased with U-Haul's service and helpfulness from renting to drop off.
Richard B.Thank for helping with the situation that came about...It was handled quickly...and felt I received superior customer service...
Debbie P.Tinkertown Hardware employee was very nice and made it easy. Very happy with the service.
Michael B.Personnel there were extremely friendly and helpful. Current COVID restrictions adhered to very well and I felt comfortable during the process in pick up and drop off.
Bruce F.Absolutely the quickest return! Would definitely use this facility again.
LISA M.Make sure the have everything they rented. I rented 2 dozen furniture covers and when I got to my apartment and open the back. No furniture covers, but a appliance dolly was there that I didn't rent.
Tina H.Trailer was not good. It shook my GMC all the way from Florida to New York. Tire blew out in Columbia causing 2 extra hours on our trip. I will say your emergency service was excellent in replacing the tire.
Tom H.Very helpful in correcting mileage error.
Breton Q.Excellent service the 10' truck was perfect for the furniture we needed to move. My daughter said it was very easy to drive. THANKS UHAUL AND TINKERTOWN.
Judy B.Everything was great!
Michael L.n/a
Kim L.none
Daniel R.Wouldnt give me a cash refund of $80 when they had a $100 bill in the drawer
Merlin T.I really thought the people at Tinkertown Hardware went above and beyond to help me out. They scheduled my next rental and I was good to go. Friendly and efficient.
Tina C.Ninguno
John P.Great people easy to deal with and extremely helpful. I would travel to this location to rent from them. Great customer service.
Paul K.Very efficient and personable.
Tom H.Van leaked in front right upper corner of box. There was water on floor after driving about 14 miles. Could see where the water was getting in corner near joint of top and sides
Merlin M.See comment above
ROBERT W.Easy drop off and check in on-line. My phone wasn't working for pictures, but we left a voice mail message and did the virtual check in. Went smoothly.
Shelly F.No need for improvement, very friendly courteous staff.
Russ F.The people at Tinkertown were extremely helpful and knowledgeable.
Curtis C.1- Provide the size requested. The larger truck caused me problems ALL AROUND both driving and expenses. 2- Clean the car of SMOKING, not everyone can take the lingering effects of dirty ashtrays and smells in the interior AKA fabric. 3- I would like to also state that the place in Almond NY was a REAL HARDISHIP to get to so I Thank my ORGINIAL choice at Tinkertown Hardware for helping me.
Diana R.personnel was so kind,friendly and personable! once i started interacting with them,my stress level( from meeting moving deadlines) dissipated.I highly recommend this location!
robert A.Excellent friendly Service ! Thank You for great customer service.
Eric W.Exceedingly helpful staff! the guys here are really sweet and accommodating.
Sam H.We lived in Norrh Dansville, ordered the truck to be picked up in Dansville but had to drivers Alfred to get it. That was the only part that we were unhappy about.
Teresa Q.We love tinker town hardware. They go out of their way to help
Helen K.Very helpful - allowed me to change from truck to trailer, based on my needs!
John D.Nothing at all. Staff was courteous and wonderful to work with.
MIKE P.The guys didn't seem to know what he was doing. He gave us wrong information and frankly seemed very off.
Hannah B.