Customer Reviews for Tims Auto Sales
(U-Haul Neighborhood Dealer)

341 reviews

350 Grant Ave   Junction City, KS 66441
(Across from Empire Today near Dick Edwards)

(785) 762-4439

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(785) 762-4439

350 Grant Ave
Junction City, KS 66441
(Across from Empire Today near Dick Edwards)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MIKHAIL CUFFE 
Rating:
3.0

Customer did not leave a comment.

Jason Williams 
Rating:
5.0

Warm, inviting, neighborly and incredible!

DIANNA NAZZAL 
Rating:
5.0

very kind

Tychelle Jones 
Rating:
5.0

Customer did not leave a comment.

David Gutierrez 
Rating:
2.0

The lock door was broken. They glue to the hole, imagine driving and the lock fell out. No safe truck. I have pictures to prove this.

Gracia E. Toro 
Rating:
3.0

If a customer requests a truck for 2 days they should be able to do so. Not pay for 2 days and only get it for a day and a half. Having to use the truck in 95 degrees without a/c was also unacceptable. I will not be using U-Haul again in the future.

rick gibson 
Rating:
2.0

Customer did not leave a comment.

Andrew Bonifas 
Rating:
5.0

Customer did not leave a comment.

philip anderson 
Rating:
1.0

Customer did not leave a comment.

Kevin Olsen 
Rating:
5.0

Great location and great customer service

Eric Page 
Rating:
5.0

Trailer was filthy on the outside

April Kirk 
Rating:
4.0

Customer did not leave a comment.

Courtney Dixon 
Rating:
5.0

Customer did not leave a comment.

MYRKETTA GORDON 
Rating:
5.0

Customer did not leave a comment.

James Pruitt 
Rating:
5.0

Outstanding customer service!

Fabricio Granados 
Rating:
3.0

Make sure all equipment on the truck is working and ready for the customer to use ( ramp jammed ). Truck leaking transmission fluid. Check engine service light stayed on. I was told that the vehicle was good to go and the mechanic forgot to reset the code.

earvin haynes 
Rating:
5.0

Customer did not leave a comment.

Fabricio Granados 
Rating:
3.0

Customer did not leave a comment.

Edwin Miranda 
Rating:
5.0

Customer did not leave a comment.

Victor Hernandez 
Rating:
3.0

The trailer was not clean inside. The door was out of alignment from top to bottom. It required me to press hard on the bottom of the door to get it to close up with the top. It did track smoothly, and the tires were good. It was tight against water and dust.

William Speer 
Rating:
3.0

Customer did not leave a comment.

SARAH HAIRE 
Rating:
5.0

Customer did not leave a comment.

CAMMIE WICKLINE 
Rating:
5.0

Customer did not leave a comment.

Jon Wagner 
Rating:
5.0

Customer did not leave a comment.

Michael Messersmith 
Rating:
5.0

Customer did not leave a comment.

Abiezer DominguezBaez 
Rating:
5.0

Customer did not leave a comment.

McKayla Montgomery 
Rating:
5.0

Customer did not leave a comment.

ROBERTO HARO AGUILAR 
Rating:
4.0

Customer did not leave a comment.

Toni Thompson 
Rating:
5.0

The gentleman that helped sign the truck out to me after the app failed to do so, was a great guy!!! Very helpful, knowledgeable, and understanding!! He made sure I didnt have any questions unanswered. It was an overall great experience!

Kyle Willems 
Rating:
5.0

Customer did not leave a comment.

David Macias 
Rating:
5.0

Great customer service.

Antonio Coffey 
Rating:
5.0

Customer did not leave a comment.

Matthew Eaves 
Rating:
1.0

Customer service was fine but the truck was junk! And we ordered a truck in Manhattan,KS and they sent us 30 minutes away to pick it up. Ironic when you have to pay miles. Not happy with Uhaul.

Dawn Wickizer 
Rating:
5.0

Customer did not leave a comment.

Brandy Benson 
Rating:
4.0

Customer did not leave a comment.

Nicholas Figliola 
Rating:
5.0

Customer did not leave a comment.

jessica frison 
Rating:
5.0

The gentleman that helps me here is amazing! I will always be a repeat customer. I'll be sending people his way also!

josie catour 
Rating:
5.0

Customer did not leave a comment.

Kyle Bergman 
Rating:
3.0

Customer did not leave a comment.

KENNETH TALLEY 
Rating:
4.0

Customer did not leave a comment.

Joan Ruff 
Rating:
5.0

Customer did not leave a comment.

Terri Whited 
Rating:
5.0

Customer did not leave a comment.

Patrya Barnes 
Rating:
5.0

Mr. Martin was an excellent assett to the truck rental process. He was invaluable in assisting me early on a Saturday morning.

David Carlson 
Rating:
5.0

Uhaul needs to have the equipment ready on time for the customer to pick up.

Leonard senanu 
Rating:
3.0

Customer did not leave a comment.

Shelly Helling 
Rating:
1.0

Well I reserved the truck with one month of anticipation I know in June it is a lot of moving and I reserved a dolly for appliances too, the day that suppose to get the truck no dolly in the Truck, the Sir was so disrespectfully to me when I was question about the dolly. I have to go to rent one in another place. The tires of the truck was so bad. The day of my moving it was raining and tires was slippery on the road. The brakes also was bad, the attic of the truck was leaking and the boxes that I have had there was wet.

Gracia Toro 
Rating:
3.0

The truck was extremely old and the brakes were iffy I'm glad I did not have far to go with the in-city move. It was clean but my complaint is with the age and brake condition.

Paula Penders 
Rating:
2.0

Customer did not leave a comment.

Ryan Wigal 
Rating:
2.0

The truck was 2 Gallons low on coolant and the truck almost overheated had i not caught the temp gauge climbing. Look under the hood and found the coolant reservoir bone dry, so bought 2 gallons of prestone at a local auto parts (had to get a ride there and back to truck) and filled the cooling system on the truck so we could drive the truck back 2 hours to return it.

Jeffrey Biggs 
Rating:
4.0

The only thing that needs improvement is is the speed of your computer. I still don't know what my total bill came out to be.

diane hish 
Rating:
5.0

Customer did not leave a comment.

Charles Chastain 
Rating:
5.0

Customer did not leave a comment.

Patsy Faulkenberry 
Rating:
5.0

Customer did not leave a comment.

Lane Mitcham 
Rating:
5.0

Tim's auto sales was just a great location to rent from; the customer service was top notch. I was called a day prior and despite issues with my uhaul reservation, they went out of their way to make sure I got the equipment I needed and on time. Highly recommend!

Shawn Bueckers 
Rating:
1.0

The guy read the odometer wrong and said I drove the uhaul 76 miles when I only put 16 miles on the truck.

Marie Welch 
Rating:
3.0

Customer did not leave a comment.

suzannie hague 
Rating:
1.0

Customer did not leave a comment.

David Bartlett 
Rating:
2.0

We reserved and paid for the I-haul on line. The location was specified on line. When we got there, we were expecting a quick process of just picking up the key and getting on our way. The gentleman helping us had us pay extra fees. When I asked about it, he said it was taxes and that they can’t charge that on line because of the difference in cities. Even though our paperwork online specifically stated that location. He was not very friendly and he did not wear a mask, which I found to be highly irresponsible and disrespectful. We were there at least 15 minutes which I find ridiculous since we did all our paperwork ahead of time on line, including payment (except for the hidden fee, of course).

Juan haynes 
Rating:
3.0

Customer did not leave a comment.

mohammed fikri 
Rating:
5.0

Customer did not leave a comment.

timothy ward 
Rating:
5.0

Best customer service! Very professional!

Bradley Pratt 
Rating:
5.0

Customer did not leave a comment.

Jaime Birdo 
Rating:
4.0

Customer did not leave a comment.

GARY SHOWALTER 
Rating:
3.0

Have the neighborhood dealer able to apply military discount.

Ronald Flewelling 
Rating:
5.0

Customer did not leave a comment.

Gerry Zink 
Rating:
5.0

Customer did not leave a comment.

Mark Welch 
Rating:
5.0

Great service

Fannie Ford 
Rating:
2.0

Equipment was not clean, pick up time was not disputed and caused an extra charge . However the service was somewhat quick

Charlie Davis 
Rating:
3.0

Nothing really, unless you want to install a car wash that can handle a 12’ truck, instead of charging 25$ to clean a truck

Jared Woughter 
Rating:
3.0

Truck had just over a quarter of a tank, after the proper-tier told me it was at 6/8s. Cargo area of the truck was dirty, had to sweep it out before I loaded my household goods. Other than the online portion of u-Haul, that was the only thing that was worth the experience.

Brian Ray 
Rating:
5.0

Don't hide all the fees. I was not told about taxes nor was I told about an environmental fee. I was under the impression I would be getting money back out of my 100.00 deposit and now I find out I still owe money.

vera Davis 
Rating:
5.0

Seamless experience associate was very knowledgeable and friendly

Nathaniel Randolph 
Rating:
5.0

Customer did not leave a comment.

Matthew Goodman 
Rating:
5.0

Customer did not leave a comment.

Dustin Angle 
Rating:
4.0

I'm just not a huge fan of the random contracted locations but they usually have limited resources. The gentleman that owned this location was very polite and pleasant.

Christina Hess 
Rating:
4.0

Na

Angel Aleman 
Rating:
5.0

Excellant Service and very friendly.

Steven Thompson 
Rating:
4.0

Customer did not leave a comment.

Jeroen Roelofs 
Rating:
4.0

Customer did not leave a comment.

Briscoe Moats 
Rating:
4.0

Customer did not leave a comment.

jim shaffer 
Rating:
5.0

Customer did not leave a comment.

Kenneth Sponsel 
Rating:
3.0

The information was that they were open till 4:00 pm - they've apparently changed their hours and closed at 2:00. We arrived at 2:17.

Melissa Smith 
Rating:
5.0

Nothing, it was excellent

TODD HITCHCOCK 
Rating:
4.0

Customer did not leave a comment.

Austin Gillard 
Rating:
3.0

The place was out of my way, but necessary to obtain a truck. Nothing against the place. They did a great job of preparing the truck and having it ready. I did not know that I was to leave the lock that was on the truck. Now have to mail it which will be an additional expense to me. The 24/7 instructions are easy to follow but should have included instructions to leave the lock.

RON SHELTON 
Rating:
5.0

Customer did not leave a comment.

michael Crowley 
Rating:
5.0

Customer did not leave a comment.

BRAD MORA 
Rating:
5.0

Nothing - the location was easy to find and the staff member I met with was helpful

joseph keary 
Rating:
5.0

Customer did not leave a comment.

Janet Bonaparte 
Rating:
5.0

My visit to Tim's Auto Sales for our U-Haul rental was simply outstanding. It began with the a uplifting energetic voice that answered the telephone on our first inquiry. The gentleman there, and I believe there is only one person handling their sales calls, sounded eager to answer the phone oh, he spoke up easy to hear, eager to make the sale, all the while he seemed genuinely a happy man. Following are simple reservation, upon arrival, he had the same optimistic attitude has he demonstrated on the telephone. Furthermore, these telephone skills and sales skills that he demonstrated seems to come naturally to him, and they are often what we miss when we do business today. He is obviously an asset to Tim. And I would love to have him working at my facility answering the phones for my company. So look out Tim! Haha just kidding! I wouldn't do business that way. Thank you so very much for your help will service and your great attitude. Mac henington

Mack Henington 
Rating:
3.0

Not computer savvy. Multiple errors with my reservation. Not all were locations fault. U-Haul messed up some of it.

Jay Casconi 
Rating:
5.0

Debbie knew what she was doing and super helpful

Kim Dabney 
Rating:
1.0

The truck I received was clean, but was very old. Oil change light was on, brakes did not function properly, it also rode like shit. I love usual and use it all the time, but not this location again

Jacob Hansel 
Rating:
1.0

Let people know the actual price... almost 60 dollars more than what we were told

Robert Loftin 
Rating:
4.0

Customer did not leave a comment.

Sharon Bradshaw 
Rating:
3.0

Customer did not leave a comment.

Haley Ramirez 
Rating:
5.0

Customer did not leave a comment.

CLAY COYLE 
Rating:
5.0

Customer did not leave a comment.

TANICE EDWARDS 
Rating:
5.0

Customer did not leave a comment.

mosiah gonzalez 
No reviews have been submitted for this location.

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