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Courtney D.
Customer Reviews for Tims Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Outstanding customer service!
Fabricio G.Make sure all equipment on the truck is working and ready for the customer to use ( ramp jammed ). Truck leaking transmission fluid. Check engine service light stayed on. I was told that the vehicle was good to go and the mechanic forgot to reset the code.
earvin H.The trailer was not clean inside. The door was out of alignment from top to bottom. It required me to press hard on the bottom of the door to get it to close up with the top. It did track smoothly, and the tires were good. It was tight against water and dust.
William S.The gentleman that helped sign the truck out to me after the app failed to do so, was a great guy!!! Very helpful, knowledgeable, and understanding!! He made sure I didnt have any questions unanswered. It was an overall great experience!
Kyle W.Great customer service.
Antonio C.Customer service was fine but the truck was junk! And we ordered a truck in Manhattan,KS and they sent us 30 minutes away to pick it up. Ironic when you have to pay miles. Not happy with Uhaul.
Dawn W.The gentleman that helps me here is amazing! I will always be a repeat customer. I'll be sending people his way also!
josie C.Mr. Martin was an excellent assett to the truck rental process. He was invaluable in assisting me early on a Saturday morning.
David C.Uhaul needs to have the equipment ready on time for the customer to pick up.
Leonard S.Well I reserved the truck with one month of anticipation I know in June it is a lot of moving and I reserved a dolly for appliances too, the day that suppose to get the truck no dolly in the Truck, the Sir was so disrespectfully to me when I was question about the dolly. I have to go to rent one in another place. The tires of the truck was so bad. The day of my moving it was raining and tires was slippery on the road. The brakes also was bad, the attic of the truck was leaking and the boxes that I have had there was wet.
Gracia T.The truck was extremely old and the brakes were iffy I'm glad I did not have far to go with the in-city move. It was clean but my complaint is with the age and brake condition.
Paula P.The truck was 2 Gallons low on coolant and the truck almost overheated had i not caught the temp gauge climbing. Look under the hood and found the coolant reservoir bone dry, so bought 2 gallons of prestone at a local auto parts (had to get a ride there and back to truck) and filled the cooling system on the truck so we could drive the truck back 2 hours to return it.
Jeffrey B.The only thing that needs improvement is is the speed of your computer. I still don't know what my total bill came out to be.
diane H.Tim's auto sales was just a great location to rent from; the customer service was top notch. I was called a day prior and despite issues with my uhaul reservation, they went out of their way to make sure I got the equipment I needed and on time. Highly recommend!
Shawn B.The guy read the odometer wrong and said I drove the uhaul 76 miles when I only put 16 miles on the truck.
Marie W.We reserved and paid for the I-haul on line. The location was specified on line. When we got there, we were expecting a quick process of just picking up the key and getting on our way. The gentleman helping us had us pay extra fees. When I asked about it, he said it was taxes and that they can't charge that on line because of the difference in cities. Even though our paperwork online specifically stated that location. He was not very friendly and he did not wear a mask, which I found to be highly irresponsible and disrespectful. We were there at least 15 minutes which I find ridiculous since we did all our paperwork ahead of time on line, including payment (except for the hidden fee, of course).
Juan H.Best customer service! Very professional!
Bradley P.Have the neighborhood dealer able to apply military discount.
Ronald F.Great service
Fannie F.Equipment was not clean, pick up time was not disputed and caused an extra charge . However the service was somewhat quick
Charlie D.Nothing really, unless you want to install a car wash that can handle a 12' truck, instead of charging 25$ to clean a truck
Jared W.Truck had just over a quarter of a tank, after the proper-tier told me it was at 6/8s. Cargo area of the truck was dirty, had to sweep it out before I loaded my household goods. Other than the online portion of u-Haul, that was the only thing that was worth the experience.
Brian R.Don't hide all the fees. I was not told about taxes nor was I told about an environmental fee. I was under the impression I would be getting money back out of my 100.00 deposit and now I find out I still owe money.
vera D.Seamless experience associate was very knowledgeable and friendly
Nathaniel R.I'm just not a huge fan of the random contracted locations but they usually have limited resources. The gentleman that owned this location was very polite and pleasant.
Christina H.Na
Angel A.Excellant Service and very friendly.
Steven T.The information was that they were open till 4:00 pm - they've apparently changed their hours and closed at 2:00. We arrived at 2:17.
Melissa S.Nothing, it was excellent
TODD H.The place was out of my way, but necessary to obtain a truck. Nothing against the place. They did a great job of preparing the truck and having it ready. I did not know that I was to leave the lock that was on the truck. Now have to mail it which will be an additional expense to me. The 24/7 instructions are easy to follow but should have included instructions to leave the lock.
RON S.Nothing - the location was easy to find and the staff member I met with was helpful
joseph K.My visit to Tim's Auto Sales for our U-Haul rental was simply outstanding. It began with the a uplifting energetic voice that answered the telephone on our first inquiry. The gentleman there, and I believe there is only one person handling their sales calls, sounded eager to answer the phone oh, he spoke up easy to hear, eager to make the sale, all the while he seemed genuinely a happy man. Following are simple reservation, upon arrival, he had the same optimistic attitude has he demonstrated on the telephone. Furthermore, these telephone skills and sales skills that he demonstrated seems to come naturally to him, and they are often what we miss when we do business today. He is obviously an asset to Tim. And I would love to have him working at my facility answering the phones for my company. So look out Tim! Haha just kidding! I wouldn't do business that way. Thank you so very much for your help will service and your great attitude. Mac henington
Mack H.Not computer savvy. Multiple errors with my reservation. Not all were locations fault. U-Haul messed up some of it.
Jay C.Debbie knew what she was doing and super helpful
Kim D.The truck I received was clean, but was very old. Oil change light was on, brakes did not function properly, it also rode like shit. I love usual and use it all the time, but not this location again
Jacob H.Let people know the actual price... almost 60 dollars more than what we were told
Robert L.All went well. I wouldn't change a thing.
Dean T.Truck was pretty dinged up and rattled a lot, but it got the job done. Mark at Tim's Auto Sales, the owner at Nook storage, and Tracye at Landmark Storage were all very helpful.
Adam T.Did not answer the phone when i called multiple times to extend it. Acted like i was pissing him off when i finally got ahold of him and acted like it was my fault instead of his for not answering. Told me he was probably going to have to charge me for the trailer mistake that was due to uhauals system because he didn't know how to take the fee off when there wasn't even a fee on my account. Will not use uhaul again.
Dylan H.Make sure the gas gauge is working so people can actually know what the gas is at. Also, I got charged two times for the same thing.
Jacob M.Great guys working made me feel at home
Craig F.