Customer Reviews for Timp Storage LLC
(U-Haul Neighborhood Dealer)

177 reviews

415 S Geneva Rd   Lindon, UT 84042

(801) 921-5413

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 921-5413

415 S Geneva Rd
Lindon, UT 84042

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nada es un excelente servicio

Minou Acosta 
Rating:
5.0

Customer did not leave a comment.

Clifton Barton 
Rating:
5.0

Good guy, friendly, efficient and proactive.

Jorge Jimenez 
Rating:
5.0

Gas tank really wasn't quite topped off, and there was a soda lid and straw in the back and some candy wrappers in the cab, but overall fine.

Jordan Richardson 
Rating:
5.0

Excelente people

Ronal Leon 
Rating:
5.0

The location and people were great but your website experience is absolutely terrible. It takes to long as a user. A lot of the stuff could be collected beforehand to make pickup much easier.

Jayden Stinson 
Rating:
5.0

Customer did not leave a comment.

WIlson Fernandes 
Rating:
5.0

Customer did not leave a comment.

Sommer Dykstra 
Rating:
5.0

Easy rental. Agent John was excellent. Truck worked perfectly.

BILL HOEFT 
Rating:
4.0

Customer did not leave a comment.

Dorothy Caldwell 
Rating:
4.0

Customer did not leave a comment.

Evan Hoyt 
Rating:
4.0

Customer did not leave a comment.

David Pearson 
Rating:
5.0

Customer did not leave a comment.

Tim Walker 
Rating:
5.0

Customer did not leave a comment.

Franklin Breitzman 
Rating:
5.0

Customer did not leave a comment.

Justin Oxendine 
Rating:
4.0

The back of the truck was dirty and not swept out. The cab had used tissues on the floor/center and there were used water bottles left inside

Desiree Quartey 
Rating:
5.0

Customer did not leave a comment.

William Adams 
Rating:
5.0

Very friendly and with great positive attitude! Great knowledge about possible supplies needed for moving.

Jade Stephens 
Rating:
5.0

Customer did not leave a comment.

Lauralee Poynter 
Rating:
5.0

Thank you for the service

Armando Govea 
Rating:
5.0

The young man that helped me was slightly out of his element. He gave me the wrong keys and the wrong truck. Finally he figured it out but it didn’t instill very much confidence in the process.

Ronald Hanson 
Rating:
5.0

Great communication. Knowledgeable management. Very flexible when our plans changed and we needed a bigger truck! Thank you! :)

Sergio Gonzales 
Rating:
2.0

The store was 20 minutes late opening.

Morgan Shreenan 
Rating:
1.0

You motherfuckers didn’t say a fucking thing about the mileage cost. First and last time ever using the fucking service. Useless.

Noah Potter 
Rating:
3.0

The truck had water spots inside of the cabin, other than that, it was clean. The pick up process was delayed 45 minutes because the person who changed the location pick up failed to activate the 24/7 share service so I had to call customer service to have that converted. It delayed everything.

Stalin Medina 
Rating:
4.0

The process of picking up the truck during non-working hours was a mess. Getting the team to call a verifying person took way too long. I was asked to get a second person to verify my identity even though the first person was never called. And responses in between my messages to the customer service agent took minutes at a time. I had people waiting at my house to help move and the time it took was an inconvenience to all of them.

Drew Gordon 
Rating:
5.0

Lower your add on prices. The truck was $40 but I ended up paying $160. $120 for low mileage, a 2 or 3 gallons of gas, and taxes??? Come on. That's ridiculous.

Curtis Fletcher 
Rating:
5.0

Customer did not leave a comment.

Paul Smith 
Rating:
5.0

Very friendly.

Deborah Nielson 
Rating:
5.0

Customer did not leave a comment.

Douglas Johnson 
Rating:
5.0

Caleb went above and beyond to help me with my needs. I’ve rented from this location multiple times and they have always been pleasant and helpful.

Derek Topham 
Rating:
5.0

I asked for blankets and they weren’t in the vehicle. Glad I didn’t end up needing them but the guy at the desk was quick to remove the charge.

Andrew Grant 
Rating:
2.0

Truck not available at 10:30 am reservation time so had to wait until 1 pm to pick it up even though it was a guaranteed time we never received the guarantee $50 credit- also we see a $14 charge for safe move coverage which we never agreed to. Truck was filthy with mud inside and out. Staff was apologetic about the booking error and courteous.

Steven Dennison 
Rating:
2.0

Rented a 26ft truck and got there and so did 3 other people I asked them to at least adjust the miles to no charge or the gas and they still charged me full price :(

KYLE MILLER 
Rating:
5.0

Customer did not leave a comment.

Daniel Follett 
Rating:
2.0

Customer did not leave a comment.

Nikolai Petrov 
Rating:
5.0

Nothing, check in was quick and smooth. Staff was excellent. Equipment was great.

joseph Kulakowski 
Rating:
4.0

Customer did not leave a comment.

Justin Graton 
Rating:
4.0

Customer did not leave a comment.

Michael Bingham 
Rating:
5.0

Customer did not leave a comment.

Mary Sibley 
Rating:
5.0

Customer did not leave a comment.

Shane Henriksen 
Rating:
5.0

No improvement needed Very helpful and friendly

Richard Galberth 
Rating:
3.0

I waived the Safemove insurance on the app and was still billed for it.

Anthony Garcia 
Rating:
3.0

I ordered things like 2 dolly’s and furniture pads that were not in the truck, but I was still charged for them. Maybe have what people order actually in the truck if picking up after hours. Still waiting on a refund

Christophe Bowen 
Rating:
5.0

Customer did not leave a comment.

Kelsey Li 
Rating:
5.0

The rep was pleasant and efficient. Thank you.

David Floisand 
Rating:
5.0

Customer did not leave a comment.

Tyler Savage 
Rating:
3.0

Thank you for trusting me

Nelia Mccorkle 
Rating:
5.0

No surprises, which was a pleasant surprise!

Dennis Agle 
Rating:
5.0

Would have liked to have been present for the truck return inspection. Thought they would do it with me. All work out, no problems. Thanks for the service!

William Porter 
Rating:
5.0

Customer did not leave a comment.

Tania Negrete 
Rating:
5.0

Seemed fine.

JASON BEAVER 
Rating:
2.0

There's only three parking spaces and two of them are handicapped. The rep who gave us the keys was super nice and helpful but the site overall is just hard to pick up from since there's very few spots to park to pick up the rental

Madisen Jones 
Rating:
1.0

Just be there when you are suppose to. We made our reservation well before our pick up time and no one was there to check the van out to us. We had to wait close to an hour for someone to show up. The van worked well, but was pretty dirty.

Cody Robles 
Rating:
4.0

Customer did not leave a comment.

Jerry Dalebout 
Rating:
3.0

Have the items in stock that are reserved, don't close before you say you will

Brendan C Tanner 
Rating:
3.0

they were super nice but there was a problem with the u-haul service I was not given a code for the lock box and the truck that I was supposed to take was gone. I was charged twice and was late to the move because we were dealing with all of the mistakes that went wrong. The location was fine the u-haul experience was not

Adam Lethco 
Rating:
5.0

Customer did not leave a comment.

Javier Saavedra 
Rating:
3.0

The place was closed and the phone number indicated for after hours only have information about a storage units rental. The website to return the truck didn't work. The app didn't load the information, took us several times to finalize the return. A pain a waist of time.

valeria cerda 
Rating:
1.0

Clean the damn van. For the next?!? What about me?

Adam Park 
Rating:
3.0

Customer did not leave a comment.

Randall Miller 
Rating:
4.0

Customer did not leave a comment.

Hector Howard 
Rating:
5.0

Customer did not leave a comment.

Karleen Sirrine 
Rating:
1.0

Time storage is fine, but uhaul didnt have my truck as reserved weeks before and made me drive much further and then charged me for the miles. Uhaul cost me hundreds more due to their mistakes. I am fuming and will never be using uhaul again as little has been done to correct this.

MICHAEL CONNORS 
Rating:
3.0

It took longer than expected because the website was not working properly to complete the transaction. The employe did not have a plan B to be able to complete the transaction and had us waiting a long time. The manager was finaly able to do it. Other options besides website should be available.

Diego Soto 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WELLS 
Rating:
3.0

The truck was supposed to be clean, but it had bug splatter all over the windshield and the front of the truck. We had to wash the windshield to be able to safely drive it. Being the type A person that I am, I washed it before turning it back in, so the next person wouldn't have this same experience.

Dennis Adamson 
Rating:
5.0

Great service and experience! There was a mixup with the billing initially and it was resolved extremely fast! Definitely go to this location for your next move.

Mckayla Walker 
Rating:
5.0

Customer did not leave a comment.

Cory Wengreen 
Rating:
5.0

Customer did not leave a comment.

Steven Wisma 
Rating:
5.0

The cab smelled like cigarettes and the box truck smelled like marijuanna.

Christie Saavedra 
Rating:
5.0

Customer did not leave a comment.

Shelby Grant 
Rating:
5.0

Customer did not leave a comment.

Gavin Purser 
Rating:
5.0

Great customer service ... I’ve rent a truck from the same location 3 times within a week and the customer service and the easy transactions couldn’t get any better ... thank you guys !!

Moises carhuatanta 
Rating:
5.0

Had to wait almost an hour for the truck to come back from previous renter. Not the uhual stores fault but thought it was a guarantee pick up

Ezra Kwong 
Rating:
4.0

Customer did not leave a comment.

Steven Smith 
Rating:
5.0

Customer did not leave a comment.

LUIS VIEIRA 
Rating:
5.0

Customer did not leave a comment.

Britton Ross 
Rating:
4.0

The van with 2000 miles smelled like cigarettes. It was BAD. It was also filthy inside. But the company was easy to work with and the van was reliable.

Jolynn Rice 
Rating:
5.0

Customer did not leave a comment.

Juan Carrizo 
Rating:
1.0

Contract was written up incorrectly. Couldn't find trailer for 10 minutes, Once we found the trailer, it was full of garbage Trailer didn't have a jack Seems like the issue was lack of training and following the processes

DAVID LOWE 
Rating:
5.0

Best and simplest equipment rental experience I’ve ever had. Special thanks to Dallin for his quick courteous service.

Ron Frank 
Rating:
3.0

Customer did not leave a comment.

Brantley Scott 
Rating:
4.0

Customer did not leave a comment.

Susan Cundiff 
Rating:
5.0

Keep doing what you’re doing! My experience was easy and efficient!

Carrie Dominguez 
Rating:
4.0

Customer did not leave a comment.

Richard English 
Rating:
1.0

They closed early the day we dropped off with just a sign in the window saying so. There was not enough parking, especially for big trucks, and 2 out of the 5 possible spots were filled with regular passenger vehicles. It was joke trying to park our truck for drop off.

Matthew Endicott 
Rating:
5.0

Customer did not leave a comment.

HOLLY WOOLSEY 
Rating:
4.0

Our original reservation was for a different city. It would have been nice to have been notified of the change further in advance as it was a difference of a 40 minute drive.

Choryn Glad 
Rating:
3.0

The original order for pickup and drop off was changed on the day before the move was to take place. Because both pickup and dropoff locations was changed meant that I incurred more expenses. The scheduler said that I would be compensated for my increased costs which never took place! A review by a 1-800 operator said that the scheduler never made any such comments so I am just left to eat these additional costs. If a call is made to Uhaul be sure to get the name and other information of the scheduler.

Paul Wheeler 
Rating:
5.0

Customer did not leave a comment.

Jesse jarvis 
Rating:
5.0

Customer did not leave a comment.

Mitchel Foster 
Rating:
3.0

I ordered furniture pads and they were not in the truck. I did the app pick up, so there was not anyone there. It is such a pain when you order something and are planning on them for use of moving. I would not recommend friends to order any of your stuff to use. I would recommend them to order from someone else. The truck itself worked great.

Kindra Reid 
Rating:
5.0

Bigger parking lot

bruno araujo 
Rating:
5.0

Excellent customer service, I always use Timp storage and will continue to do so just for the people that work there.

Shane Roberts 
Rating:
4.0

Clean the interior even if the weather wouldn’t allow for exterior cleaning.

Bradley Belnap 
Rating:
5.0

Customer did not leave a comment.

Tyler Lindsay 
Rating:
3.0

Customer did not leave a comment.

Tod Hadley 
Rating:
5.0

Customer did not leave a comment.

Joshua Camp 
Rating:
4.0

The only complaint I had was the cup holder inside the cab had sticky dried up brown soft drink all over it. And gum wrappers in it. Other than that it was all good:)

Lila Tueller 
No reviews have been submitted for this location.

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