Customer Reviews for Timely Treasures Thrift Store LLC
(Distribuidor de U-Haul del vecindario)

263 comentarios

1003 Honeycutt Rd   Fayetteville, NC 28311

(910) 497-8449

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - dom.: 8 a. m. - 5 p. m.
Horario especial
  • 7/3/2022 - 7/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(910) 497-8449

1003 Honeycutt Rd
Fayetteville, NC 28311

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - dom.: 8 a. m. - 5 p. m.
Horario especial
  • 7/3/2022 - 7/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

When booking the truck on the uhaul website, I chose not to have a dolly or blankets. However, the truck had a dolly and blankets in the back anyway. We were told if we use them and break the zip ties, we need to pay extra. We weren't charged for them since we didn't break the ties, BUT just the fact that they were in the truck was super annoying. They made it hard to put things into the truck since they were right at the entrance, and in the end they took up room that we would have liked to use. It was a way to try to make extra money off of us while robbing us of the full truck space. I would suggest not to put these things in the truck if the customer asked not to have any. We were unable to use the entire loading area due to something I already said I didn't want.

Jannis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie R. 
Clasificación:
5.0

I did not receive the check the vehicle back in until I already dropped it off and left. So I couldn't get a accurate dash picture

STEPHEN E. 
Clasificación:
5.0

Very good experience from beginning to end

Tina L. 
Clasificación:
3.0

The lady expected us to re-park the truck and car hauler where she wanted it instead of doing it herself (including backing it into a space). She did allow us to bring back some blankets later that we thought we bought vs rented, so that was nice. She wasn't unfriendly or anything, just I wouldn't have expected to back in the truck and car hauler and disconnect it.

Orsel M. 
Clasificación:
3.0

The 26' truck that I scheduled would not start. Even with a jump, it wasn't able to start. The employees were very nice about everything and got me into a 20' truck but they need help with maintenance on their vehicles.

Jordan J. 
Clasificación:
5.0

Very efficient and customer friendly , took care of my urgent concerns

Fitzgerald B. 
Clasificación:
5.0

Satisfied completely

John K. 
Clasificación:
2.0

Know the prices

Tabitha M. 
Clasificación:
5.0

This was not the location I reserved for which caused additional miles to be added to the trip. The staff at this location however was excellent.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia C. 
Clasificación:
5.0

none

Constance C. 
Clasificación:
1.0

Accused of damaging the truck and I didn't even drive more than 2 miles. Decided to bring the truck back early and wasted my money. No apology from anyone.

TREMAIN M. 
Clasificación:
5.0

Have rented from this location many times. Always received good quality service. Very excellent staff.

JOHNNIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SARAH G. 
Clasificación:
5.0

Patricia was an absolute blessing! She made a daunting task too easy. I can't thank her enough for helping my move end on a high note.

Derrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren J. 
Clasificación:
5.0

Not a thing

Cheryl D. 
Clasificación:
5.0

This particular U-Haul Site should be the model for ALL U-HAUL rentals I give the store and staff 5 STARS.

Shelia K. 
Clasificación:
5.0

I will ONLY use this location. The ladies are very helpful.

Shelia K. 
Clasificación:
5.0

Nice Customer service at that location. Representative was super.

Jamie W. 
Clasificación:
2.0

Explain hidden charges before arrival at pickup location and keep reserved equipment in stock.

Timothy H. 
Clasificación:
5.0

Dear U-Haul, Timely Treasure Thrift store are AMAZING and deserve a giant raise with a larger fleet. As a previous business owner myself(prior to 9-11 because I chose to join the Army and still serving) there are issues with corporate U-Haul and how the U-Haul Corp. treats their franchise owners. These are MY observation and NOT Timely Treasures's viewpoint. First off, your website allows for double booking so 2 or more people can reserve the same vehicles 30 minires apart which should be impossible. (This is likely due to your online reservation system not communicating with their U-Haul software) also this causes cancelations which negatively affects the business owners.

Be Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARROD R. 
Clasificación:
5.0

Uhaul should do vehicle maintenance often, to make sure under the hood is running properly. Vehicle malfunction during a move can be overwhelming for some people. Still a good company, my 1st choice

Kinya B. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSHUA W. 
Clasificación:
5.0

The woman who assisted me was really sweet and helpful.

Dwane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita J. 
Clasificación:
5.0

Friendly staff with excellent customer service! High quality Vehicle, clean and easy to maneuver!

Denese A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE F. 
Clasificación:
5.0

I love how I was in/out quickly when I picked and dropped off the truck. Extraordinario servicio al cliente

BRIDGETTE G. 
Clasificación:
5.0

Timely Treasures saved my moving day. After a horrible experience at 5400 Bragg blvd. They were fast, and efficient. The truck's gas was full. Painless, quick and they were personable. ¡Gracias!

Katerra S. 
Clasificación:
5.0

Rates and pricing information should be provided during transaction. I was a bit surprised when final receipt was received and looked over.

Erwin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia S. 
Clasificación:
4.0

Very nice personel

STEVEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard M. 
Clasificación:
5.0

Just treat them the way I was treated

HENRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julius D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard M. 
Clasificación:
5.0

Very pleasant staff!

CARLOS C. 
Clasificación:
4.0

The fuel gauge is WILDLY inaccurate or the truck is poorly maintained. I received the truck 'FULL' of fuel and then drove it a total of 15 miles. I stopped to refuel as requested before returning it and somehow the truck took 10 GALLONS to fill back to the same level as when I received it. Either the fuel gauge has been tampered with or the truck is the epitome of a gas guzzler and should be pulled out of service. I feel VERY ripped off!!!

Michael S. 
Clasificación:
5.0

Super nice people!!! They made my moving experience so much easier!!

BRENDA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
3.0

El cliente no dejó un comentario.

grace C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda L. 
Clasificación:
5.0

The pick up location was fantastic and the lady was very helpful. As for U haul itself, I am very dissatisfied with their service. I rented a 26' truck weeks in advance and did not get it. We had to jump through hoops to get a truck and multiple storage units because all my belongings did not fit. Uhaul has poor planning and they lie. My wife and I called the day prior at 5pm. because we had not received any confirmation. In the notes, the representative wrote that "we" changed the reservation and they called us at 2pm. Also, the location did not have the additional equipment I had rented. Very unorganized and frustrating experience with the Uhaul reps, not the pick up location itself. I moved from NC to FL and had no choice but to try and make it work. Now half of my belongings are in a different state because of this. I am extremely dissatisfied with my experience.

Jose T. 
Clasificación:
5.0

Very impressed. 1st time renting a uhaul and everything went smooth . Very nice ladies that helped me .

YeShon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

Servicio al cliente de excelencia. Fast and safety oriented

LEON S. 
Clasificación:
5.0

PERSONNEL AND EQUIPMENT ARE EXCELLENT

Modesto C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dylan C. 
Clasificación:
5.0

The truck may need some mechanical TLC but it worked for me and the people there were sooooo nice. ¡Gracias!

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scherrie H. 
Clasificación:
5.0

Great service, excellent location but crappy app.

Jermaine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
4.0

So glad that I didn't have to haul an empty trailer back to Maryland!

SIDNEY S. 
Clasificación:
5.0

Outstanding Customer service. I would recommend this location to all of my family and friends.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

Very friendly and helpful.

ROBIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Love the ladies at this location.

Alton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

Service was excellent

ALPHONZO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

khalilah M. 
Clasificación:
1.0

Overall customer service. Gave me a location that wouldn't take the tow dolly . Overall communication wasn't great at all. Picking the location to getting the truck to picking up and dropping off the location wasn't easy at all.

Sharyiah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie M. 
Clasificación:
5.0

The lady that runs this location is extremely friendly and helpful and made the overall experience enjoyable!! I would definitely recommend this location to anyone who needs to rent a truck. I had to change my reservation twice and she was always friendly about and did not give any bad attitude which is rare here in Fayetteville!! If I ever need a truck again I will drive by the one rental location closer to my house just to use her again.

Joshua B. 
Clasificación:
1.0

Over charged for everything put the wrong mileage charged me the dolly twice and safe move twice

Janae V. 
Clasificación:
3.0

Ladies working their are very gruff and it's not a very friendly place. I was charged $68.93 when my online reservation said $63.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
4.0

You can get your act together in scheduling you equipment. I asked to pick up the Van at 5400 Bragg Blvd but you said you didn't have it there. You offered me a 10 foot truck which had more expensive rates per mile. I scheduled the van at Horner in Sandford NC and when I got there, there was no van. I was sent to another location on and when I got there my cell phone rang and it was your Regional Office telling me I could get the Van at Fuguay Varina which is too far in the opposite direction. The lady then scheduled me at Honeycutt Rd in Fayetteville. I went there and got the van. The phone rings again and it's a U-Haul in Sanford asking me if I was still coming for the van. I told her I didn't know what she was talking about because we were already getting the van in Fayetteville. She said that U-Haul was screwing up the scheduling. My first two rental were excellent from Bragg Blvd. After that, the whole thing went to hell. I don't even know how I'm being charged because I'm seeing different charges coming through my bank account. It's confusing. I think next time I should go with Budget or Penske. You all are losing it. I've got to watch my bank account very close now to see if you're taking money you have no right to.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Could not ask for a friendlier personnel. Keep up the friendliness. Check out was smooth and thorough.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre B. 
No se han enviado comentarios para esta ubicación.

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