Customer Reviews for Timbers
(U-Haul Neighborhood Dealer)

101 reviews

18611 Marsh Ln   Dallas, TX 75287

(469) 610-3477

Office Hours

  • Mon-Sun: 10 am–7 pm

Services at this Location:

Contact Us

(469) 610-3477

18611 Marsh Ln
Dallas, TX 75287

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sharmonette Arthur 
Rating:
5.0

Customer did not leave a comment.

Eric Vanega 
Rating:
5.0

Customer did not leave a comment.

Andrell Turner 
Rating:
1.0

My experience with renting from this U-Haul location inside a gas station was quite confusing and frustrating. When I called the U-Haul number to inquire about their whereabouts, the representative seemed unaware of their specific location, adding an initial layer of uncertainty to the process. Upon arriving at the gas station, I discovered that the U-Haul rental was situated in a strip center at the opposite end of the parking lot. The lack of clear signage or guidance made it challenging to locate, contributing to the overall confusion. Improvements in communication and signage could greatly enhance the customer experience at this U-Haul rental inside the gas station. A more precise address and clear directions would assist customers in finding the rental center effortlessly, ultimately streamlining the rental process and improving overall customer satisfaction. My experience with renting from this U-Haul location inside a gas station was quite confusing and frustrating. When I called the U-Haul number to inquire about their whereabouts, the representative seemed unaware of their specific location, adding an initial layer of uncertainty to the process. Upon arriving at the gas station, I discovered that the U-Haul rental was situated in a strip center at the opposite end of the parking lot. The lack of clear signage or guidance made it challenging to locate, contributing to the overall confusion. Improvements in communication and signage could greatly enhance the customer experience at this U-Haul rental inside the gas station. A more precise address and clear directions would assist customers in finding the rental center effortlessly, ultimately streamlining the rental process and improving overall customer satisfaction.

Kim Porter 
Rating:
5.0

Excelente servicio... felicitaciones 👏

Milexy Morales 
Rating:
5.0

Put sign to show location of the office

BROWN CHOFWE 
Rating:
5.0

Excellent service

Pedro Membreno 
Rating:
5.0

good

Shivakumar Vadthiya 
Rating:
4.0

👍🏼

Freddy Pino 
Rating:
5.0

All good

Alfred Chakanyuka 
Rating:
4.0

Customer did not leave a comment.

AARON KELCY 
Rating:
5.0

Customer did not leave a comment.

Jerrina Clarke 
Rating:
5.0

The place I rented it from the guy was amazing and super friendly !!!!! I give 5 stars !!!!!!! Thank you so much !!!!!☺️

DANIELLE BISSINGER 
Rating:
1.0

These guys charged my card double the amount. I will be writing corporate.I am also writing a Yelp and google review.

steven harris 
Rating:
5.0

Easy breezy. I was detained because of a wreck on the way back. I was scared I would be charged more, but I was not. Very polite people to deal with, in and out quickly. Awesome experience.

Niki Hightower 
Rating:
3.0

Customer did not leave a comment.

Stephen Bohlmann 
Rating:
5.0

Customer did not leave a comment.

David Jasper 
Rating:
5.0

Customer did not leave a comment.

Ernest Little 
Rating:
5.0

Nothing for me all was good. I picked up truck no problems moved my daughter and took the truck back. Real fast and easy. Thank you to the store we leased it from.

Thomas Gross 
Rating:
4.0

Customer did not leave a comment.

John Parker 
Rating:
2.0

It’s a gas station. The truck was dirty and the equipment I paid for was not in the truck. The gentlemen that helped me was a great individual but I wouldn’t rent at this location again.

Reya Burnett 
Rating:
5.0

Customer did not leave a comment.

Dandre Nicholson 
Rating:
1.0

Customer did not leave a comment.

Joshua Hong 
Rating:
2.0

Verification process is stupid

Shaoyi Zong 
Rating:
1.0

I was told with no notice (at the check in desk) that my rental dollies weren't available. Secondly, apparently the lady failed to dispatch me and yet gave me the keys to the truck and said I was good to go. This gave me issues returning the truck later.

Moses Llauder 
Rating:
5.0

Had requested to rent a utility dolly, but no dolly was available.

Carlene Smith 
Rating:
5.0

I wish the cell phone texting service would go along with it.

sang jung park 
Rating:
5.0

Non everything is good

Joel Aguayo 
Rating:
5.0

Customer did not leave a comment.

Dustan Hicks 
Rating:
5.0

Nothing ever thing was great

RICO REYNOLDS 
Rating:
5.0

Wonderful service. Gas low but that was okay.

Charles Mitchell 
Rating:
5.0

Customer did not leave a comment.

Richard Antonio Duckett 
Rating:
5.0

Not much..the staff and trucks are very good.

johnny jackson 
Rating:
3.0

Someone could have swept the truck out before renting to us. The employee in the store was very hard to hear.

GILPATRICK PEYTON 
Rating:
5.0

Customer did not leave a comment.

shandia sinclair 
Rating:
5.0

Customer did not leave a comment.

Giambrone Alessandro 
Rating:
5.0

Excellent Location and service

Zia Zaidi 
Rating:
5.0

Customer did not leave a comment.

Giambrone Alessandro 
Rating:
3.0

I had a hard time twisting the key ti start the uhaul. Need instructions on how to crank it if the key don’t turn

Shanah Matlock 
Rating:
3.0

Nothing, it was fine.

Jamiil Boyd 
Rating:
3.0

Customer did not leave a comment.

Joe Clement 
Rating:
5.0

Customer did not leave a comment.

Maria Fabiola Valbuena Suarez 
Rating:
5.0

Love that uhaul makes itt try easy to rent a truck, I have rented trucks several time.

Patricia Gomez 
Rating:
3.0

Customer did not leave a comment.

Moonsoo Kim 
Rating:
1.0

Improve your customer service.

Andaliwah Shakur 
Rating:
4.0

Customer did not leave a comment.

Andreana Scott 
Rating:
5.0

Customer did not leave a comment.

LaTroya Grant 
Rating:
5.0

The check in process went smoothly. All thought when I inspected the truck it was really dirty and I was almost charged a $25 cleaning fee which I was refusing to pay. But when I received my receipt, the charge was not added.

LaTonya Haywood 
Rating:
1.0

Customer did not leave a comment.

Harold Morrel 
Rating:
5.0

Customer did not leave a comment.

Tina M Vogt 
Rating:
1.0

Customer did not leave a comment.

Diandra Denizad 
Rating:
2.0

Don't charge people for items you don't have. Don't lie about having items in the truck.

Daniel Goodpasture 
Rating:
5.0

Customer did not leave a comment.

Nykesha Wilson 
Rating:
5.0

The process was easy and went smoothly. I even went back the next day because I realized I left some documents inside the truck (while I went to make note of the mileage), and the guy was helpful. It wasn't totally obvious where to drop off the key. The trucks are on one side, but you have to walk to the gas station to return the key - either outside in the dropbox or inside to the gas station clerk.

Kaylon Emeary 
Rating:
1.0

Your company needs to train agents better on assisting customers with kiosk issues. I have never heard so many "I don't know's" when dealing with a company. You also need to have a way of contacting property managers while they walk the property to resolve customer issues.

Nicole HOPKINS 
Rating:
5.0

Dropped truck off without issue. Thank you for making this move as good as it gets.

Lea Ann Smedley 
Rating:
1.0

The man I spoke to could barely communicate with me. Not unpleasant, but unhelpful. He instructed me to leave the lock on the back door, which I was later admonished for by another Uhaul team. The truck was parked in such a way that it took me ten minutes to maneuver it out of the parking lot. I believe this location also changed the location of my drop off to something a further 20 miles away or so from where I'd requested, which dipped into the gas I'd put in the truck and means Uhaul got to double bill me for gas because of their rep's mistake. I would avoid this place, I'm not sure they know what they're doing.

Lauren Allen 
Rating:
4.0

Customer did not leave a comment.

YAMILETT REYES GOMEZ 
Rating:
3.0

Customer did not leave a comment.

Brittney Junkins 
Rating:
5.0

Customer did not leave a comment.

Yoel Serrano 
Rating:
1.0

This location was in a very sketchy place, with sketchy people. The customer service person was literally picking his nose while he was talking to us. It was very disorganized. It was located at a convenience store, but that wasn’t something that was obvious when we booked our U-Haul. We had problems picking up the U-Haul as the system double booked the same truck. I was not honored the 50 dollar guarantee, when I mentioned it the guy looked at me like I was crazy. This whole experience was very inconvenient, I will not be returning to this location, and U-Haul should consider withdrawing their Buisness from this location. SUPER SKETCHY!

ALBA ZUNIGA 
Rating:
4.0

Customer did not leave a comment.

Mitchell Rose 
Rating:
1.0

The clerk on duty couldn't tell me for sure which truck the key he handed me was for, when asked if the dolly I had requested was in the truck he replied 'I'm not sure, go check and see. If it's not, I'll go see if I can find one.' When we did find our correct truck, the dolly in back was the small one when I had requested the furniture dolly for $10, and despite providing photographs showing that we never used that dolly it took 2 phone calls to get the charge taken off my bill(the 1st person made notes but didn't start a dispute)

KAREN CORN 
Rating:
2.0

I should have received some type of confirmation or receipt in person for the drop off. Maybe there would not have been confusion on the amount of time I actually had the truck…

TEONNI HOLLAND 
Rating:
5.0

Customer did not leave a comment.

Gretchen Morett 
Rating:
1.0

Horrible experience. reservation at 9 and gentleman couldn't find key, didn't know what he was doing. By 930 found key, returned truck 2 hrs later and said manager would be in around 530 on could I come back. Worse experience ever.

KIMBERLY CADMAN 
Rating:
5.0

Customer did not leave a comment.

Brandon Call 
Rating:
5.0

Customer did not leave a comment.

KATONIA UPDITE 
Rating:
5.0

I was charged for 2 dolly’s, the furniture dolly and the utility dolly. I thought the furniture dolly was the utility dolly because they looked the same on the picture. The lady at the front cash register told me she would just take off the furniture dolly and just swap it out for the utility dolly. I check my receipt and I saw that I got charged for both of them when I only used the utility dolly.

ERIN BREWER 
Rating:
2.0

I chose to do mobile pickup, but still had to go in and spend15 min answering the same questions I answered on the mobile app.

James Lee 
Rating:
1.0

The cashier said that she would send the receipt later. I made the mistake of not having her complete a walk through before leaving. I was billed for 2 gallons of gas and only drove approximately 20 miles. We picked up the truck at 2 pm and returned it before 4 pm. The gas tank was left with the same amount of gas. Never will use this location again because it’s close to my house. I will make the drive….

RENAUD CAGER 
Rating:
5.0

Customer did not leave a comment.

MALCOLM WELLES 
Rating:
1.0

Customer did not leave a comment.

ZACHARY MEDOLA 
Rating:
3.0

Customer did not leave a comment.

APRIL ENESI 
Rating:
3.0

When I went to pick up they did not seem to have a very good system in place. I waited over 30 minutes in between customers for the guy to get me set up and to finally find the key. The vehicle was okay but for some reason every time I tried to start the vehicle it would take 15-20 turns of the keys for it to actually “catch”. Overall not a good experience, but for the proximity the cost was good.

Rachel England 
Rating:
5.0

Great customer service - super simple and quick.

Anne Miller-Scruggs 
Rating:
5.0

Great staff ame facilities Thanks

ORLANDO OTERO 
Rating:
3.0

Need more help available instead of just one person to take care of everything. Plus the gas gauge is broke on the truck so I ended up putting in 15 gallons of gas for a 50 mile trip.

Christopher Joles 
Rating:
2.0

The truck was great, it was clean and ready to go. The location was a gas station and they only has 1 person doing the checkout and she was behind a large plexiglass panel and was wearing a mask so she was hard to hear and understand. To her credit, she did know how to process the rental transaction, but it was a little time consuming.

GEOFFREY IAN GRANT 
Rating:
5.0

Customer did not leave a comment.

Sowmya Valina 
Rating:
5.0

The app and the website kept lagging and being impossible to use. I had scheduled a pick up using my phone but was unable to make it load. It kept freezing up and made the entire experience annoying. The location and their staff was great though.

EMMY LINDA JEANE EARLES 
Rating:
5.0

Customer did not leave a comment.

JUAN PENA MONEGRO 
Rating:
5.0

My experience was great.

VONTRESS WALKER 
Rating:
4.0

Nice to have remote locations like this, It was very easy to set up this request for a 10 foot truck to use for 2 days.

EDWIN TACK 
Rating:
3.0

Customer did not leave a comment.

ROBERT CAROLLA 
Rating:
5.0

Customer did not leave a comment.

MALLIK KONERU 
Rating:
4.0

Customer did not leave a comment.

SHERISE WEST 
Rating:
5.0

Customer did not leave a comment.

SYED RIZVI 
Rating:
5.0

The breaks and every time the gear changed it made a squeaking noise worried me

JUANLUIS TREVINO 
Rating:
5.0

Nothing against the location they did a fantastic job. The rest of this company is a joke. Called in a reservation at the dealer just to get it cancelled twice.

EDWARD BLAIR 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO PLADA 
Rating:
5.0

Easy mobile drop off.

MARCOS ZARRAGOITIA 
Rating:
4.0

Customer did not leave a comment.

THOMAS HOLSTROM 
Rating:
3.0

Customer did not leave a comment.

STEFANY FRED ANTONGIORGI 
Rating:
5.0

Customer did not leave a comment.

Gabriel Garcia 
Rating:
3.0

Not very large. Limited availability.

BRIANHALE STASER 
Rating:
5.0

Customer did not leave a comment.

SHISHIR ADHIKARI 
Rating:
1.0

This was the worst experience i had. I waited 45 min for a uhual with a reservation and they couldn't figure it out. They wanted me to text my id and credit card number to the managers cell which was very dangerous and sketchy. Soon after that day when i gave my credit card to the manager over the phone my card was stolen for fraud 2 hrs later. Dont go back to this place very sketchy.

Frances Kalema 
Rating:
3.0

Customer did not leave a comment.

jordan haywood 
Rating:
3.0

First I booked my truck near my house at 13637 N Central Expy, Dallas, TX 75240 But when I went there to pick my truck, they said they did not have it. Because of that I had to spend more money and time. Because I hired a man according to hour. It cost me 50 dollar more.

Azwad Chowdhury 
No reviews have been submitted for this location.

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