Our experience was absolutely perfect! Great customer service and great communication! We've rented from other UHAUL dealers in town with a poor experience. We will always take our business to timberline storage!Steve C.
Customer Reviews for Timberline Storage
(Distribuidor de U-Haul del vecindario)
Vernal, UT 84078
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 8 a. m. - 6 p. m.
- Vie.: 8 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: 12 p. m. - 4 p. m.
- 7/2/2022 - 7/4/2022: cerrado
- 7/14/2022 - 7/17/2022: cerrado
- 8/19/2022 - 8/24/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Total cluster from start to finish. Had to drive 170 miles to pick up equipment and drive back. Took all day and cost hundreds in fuel to get truck to starting location. Truck then broke down 10 miles out of town and Uhaul sent two methheads masquerading as mechanics to fix the truck. They were three hours late and then knew nothing about fixing anything. Eight hours later I fixed the truck myself as Uhaul tried to tell me it was not fixable and wanted to transload and cost me two entire days. The methhead mechanics wanted to charge Uhaul $1000 upfront to fix the truck. I fixed it ion 20 minutes for $89. I feel I should be reimbursed for my time and experience fixing Uhaul's equipment.Chad B.
El cliente no dejó un comentario.Kenzy S.
El cliente no dejó un comentario.Randy B.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Matthew P.
Thanks will probably be back next year if you have availability.Rob K. | Overall Experience
El cliente no dejó un comentario.Meshell C.
It was such an amazing experienceJason Aldrin D.
Would be nice with lighting in the units. But would recommend to any one. Great placeSam B. | Overall Experience
El cliente no dejó un comentario.Kaylee M. | Overall Experience
Picked up the trailer and after it was loaded, realized the tire was flat, He told me to take it to the uhaul store on Main Street and they would change it for me. They didn't, sent me to roadside assistance. 55 min wait on the phone. Friends filled it with air . We had two small children, no where to go. We headed out. Got a text that roadside assistance would be in vernal in 3 hours to change the tire. I responded and said no thank you we have small children and no where to go so we purchased a rim and tire for a spare and we're on our way to st George. They asked if we would meet them in Duchesne so they could change the tire. We did, they Changed it. Still very upset I was rented faulty equipment and had to spend extra money to make it home. I don't think I will ever rent from uhaul again, a lot of money for faulty equipment and shotty slow customer serviceMarci S.
I was very pleased with the drop off process at Timberline Storage.DUANE P.
Very nice facility, great people to work with.Jim H. | Overall Experience
Super easy!! Everything was done quickly (over phone calls/texting) and without hassle. I will highly recommend the facility!!Barbra R. | Overall Experience
The truck was on empty The "check engine" light was on the entire rental time (4 days) I immediate communicated this with uhaul worker in Vernal Utah, he confirmed that he was aware, but for me not to be concerned. Being a person that has never driven a 15foot uhaul for 9 hours through snowy, icy road, i was absolutely worried. No incident occurred. I was very grateful But this should not be the case for 1st time renters. Overall...i was very satisfiedkathleen G.
The storage unit was very clean, and the staff was more than helpful. Los recomiendo, son excelentes.Greg S. | Overall Experience
Great storage unit. Owner very nice and accommodating.Eric H. | Overall Experience
Denim is a wonderful Uhaul representative. Friendly and in task. He made my move easy. Gracias.Karissa S.
El cliente no dejó un comentario.Brent M.
I needed to find a storage space and there was nothing in town. Timberline was just completing new units and I was able to get one. They were there when I needed them and I really appreciated the auto pay.mohea s. | Overall Experience
When driving the truck, at low speed, 35 and less, there were no problems. When going faster than that, it bucked and jerked and was nerve wrecking to drive. Please, check this truck for future use. We rented a dollie and the wheels were not greased which make it pretty well useless.mohea S.
I would recommend this storage facility to my friends and family. The facilities were in great shape and clean. The staff was friendly and helpful. I would use this storage company again if I needed one.Fransis S. | Overall Experience
The self service checkout process was very slow and frustrating. The awaiting review step took about 20 minutes before the app indicated that someone was working to verify my drivers license and other info. It would be helpful if the app gave some sort of indication for expected wait time. I will do everything I can to avoid using the self checkout in the future.Dave C.
El cliente no dejó un comentario.Ryan S.
The 24/7 Self Checkin app had a lot of problems and I had to call the rental office for help. The lockbox the key was in was very difficult to get open.Peter G.
El cliente no dejó un comentario.RUUSELL D.
Denim was awesome. He was responsive to our questions and very accommodating.Scott H.
Mice got into our cardboard boxes and tore holes in stuff and went to the bathroom on a lot of our stuff. you couldn’t see in the unit unless you used your own headlights.tiffany m. | Overall Experience
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Jeremy M. | Overall Experience
El cliente no dejó un comentario.Joshua M.
I had to call someone for service.Frank S.
Cleaner Truck interior. Other than that I was very satisfied with the service and great storage unit. Gracias.Karissa S.
Very helpful and followed up the next day to assure us the trailer was returned in satisfactory condition! Thank you, Timberline!BRECK M.
El cliente no dejó un comentario.Larry R. | Overall Experience
El cliente no dejó un comentario.JAMES N.
El cliente no dejó un comentario.austyn M.
El cliente no dejó un comentario.Veni C. | Overall Experience
Timberline Was extremely helpful, professional, friendly and bent over backwards to make my experience excellent!!! They helped me secure my truck and got me the best rate possible!JULIE M.
El cliente no dejó un comentario.Ryan N.
El cliente no dejó un comentario.RYAN N.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.NATHAN M.
El cliente no dejó un comentario.NATHAN M.
El cliente no dejó un comentario.Jackson D.
El cliente no dejó un comentario.Halli W.
El cliente no dejó un comentario.Joshua K.
El cliente no dejó un comentario.Joshua K.
El cliente no dejó un comentario.TERESA J.
Denim at Timberline storage was great, he hooked up the trailer for me and made sure everything worked properly. Professional and informative.Janae Z.
No changes are needed.Robert E.
The guy I dealt with at timberline was very helpful and friendly. I would definitely recommend themJerry D.
El cliente no dejó un comentario.Kymbra A.
El cliente no dejó un comentario.MICHAEL C.
Nothing! Absolutely wonderful experience all around. Pick up was a breeze! The Pickup location Rep., had truck/trailer ready to go. Loaded car onto trailer. Explained equipment and made sure we were set for our move. Truck was roomy, comfortable and did surprisingly well on fuel.Kari S.
El cliente no dejó un comentario.David G.
My experience was very positive. I accidentally locked the keys in the truck (my fault). As a word of advice: having a spare key somewhere in the undercarriage would have been very helpful. The service was perfect. ¡Gracias!Mike C.
El cliente no dejó un comentario.KELTON G.
El cliente no dejó un comentario.Flossie W. | Overall Experience
Not easy to contact local personnel. Had to drop off and leave key. I'd pick a different location where someone was on site.Joel P.
I appreciate your help. We will definitely use and share again.Taija J.
El cliente no dejó un comentario.Penny C.
El cliente no dejó un comentario.TJ J. | Overall Experience
El cliente no dejó un comentario.Seth S. | Overall Experience
El cliente no dejó un comentario.Traci F. | Overall Experience
El cliente no dejó un comentario.Phillip S. | Overall Experience
El cliente no dejó un comentario.Stuart H.
El cliente no dejó un comentario.Alexis O. | Overall Experience
The young man was very helpful!!!!!richard I.
Keep the same attitude in ALL locations!RICHARD K.
El cliente no dejó un comentario.Carrie Z.
El cliente no dejó un comentario.JIMMIE D.
I only dropped of equipment here but had a great interaction with Denim. Thanks!Timothy S.
Denim was very helpful and such a nice person to work with. He made the whole process much easier. I would recommend him to all .Michael B.
This is hands down the best Uhaul experience I've had!Myayn G.
Nothing. Denim went above and beyond.Donovan A.
The customer service of this location was amazing, super easy to coordinate with themROBERTO Y.
Made it very easy to drop off.Kent S.
Denim at Timberline Uhaul was awesome! He made our experience as easy as possible! He texted us to confirm the reservation, when we arrived the trailer was in an easy to load position and best of all the blankets and dolly were already inside! He helped me finish the online check-in and then helped us get the trailer loaded onto or vehicle and we were on our way! I've never had such a pleasant and quick experience renting a U-Haul and will definitely be back to Timberline again! Thank you Denim!Kriston C.
El cliente no dejó un comentario.Josey S.
El cliente no dejó un comentario.Erick B.
El cliente no dejó un comentario.JOSEPH M.
You guys were great. No suggestions for improvement.Jonathan T.