Customer Reviews for Thriftee Storage Company LLC
(U-Haul Neighborhood Dealer)

1,534 comentarios

1717 N Glendale Bl   Los Angeles, CA 90026
(across the street from Jack in the box)

(323) 662-9973

Horario de oficina

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–12 pm

Servicios en esta ubicación:

Contáctanos

(323) 662-9973

1717 N Glendale Bl
Los Angeles, CA 90026
(across the street from Jack in the box)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 8:30 am–12 pm
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

1 extra mile was added to my odometer cost after I checked out, which I can prove (took a picture of the odometer when checking out.) Feels like they probably do this to all/most rentals to pocket extra $$ over time. The truck I had booked had a broken window when I showed up, they were upfront about it and offered to give me a larger truck for the same price.

Jordan M 
Clasificación:
5.0

For 9 years I rented my space and I leave extremely pleased. Good job folks! Keep it up.

TERRELL C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY Z 
Clasificación:
5.0

Nothing.

Philip H 
Clasificación:
5.0

Great personalized service

Brian B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel W 
Clasificación:
5.0

El cliente no dejó un comentario.

Dulce C 
Clasificación:
5.0

El cliente no dejó un comentario.

BEANEY S 
Clasificación:
4.0

El cliente no dejó un comentario.

BENEDICT B 
Clasificación:
5.0

all the staff are friendly and professional.

CARMEN J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia L  |  Reservation 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH C 
Clasificación:
5.0

The staff was the selling factor of this place despite the location being on a very busy street. Will not hesitate to go here again for my moving needs.

JOSE R 
Clasificación:
2.0

El cliente no dejó un comentario.

MICHAEL W 
Clasificación:
5.0

El cliente no dejó un comentario.

Noemi a 
Clasificación:
5.0

My experience was great can’t think of any improvements.

Adelaida T 
Clasificación:
5.0

Thank you Sonia y Felipe. Perfecto

Isaac B 
Clasificación:
5.0

The person who helped me was very professional

Lisa G 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D 
Clasificación:
5.0

They were incredible, very professional and friendly, would absolutely recommend to anyone!

Isabel L 
Clasificación:
4.0

El cliente no dejó un comentario.

Rubén A 
Clasificación:
5.0

El cliente no dejó un comentario.

Santos H 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanna H 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth S 
Clasificación:
5.0

This is the second time I've moved and Daniel was amazing to get me what I needed despite Uhaul itself limiting them. I highly recommend this location. They have THE BEST customer service and don't BS you in any way (as I've seen reviews for some other locations). The only gripe is the actual location, its on a pretty busy street, but hands down will always go to them for my moving needs.

Amy H 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE D 
Clasificación:
5.0

Perfect.

Esau T 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam J 
Clasificación:
3.0

They guy was nice, a little hecked to get in the place but, nice people

Annishus M 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam J 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary W 
Clasificación:
5.0

Wonderful customer service and a very kind owner who was very accommodating even in very hot weather. Keep it up!

Sarah E 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERANGELA P 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L 
Clasificación:
4.0

Personal amable

LUISA G 
Clasificación:
5.0

Awesome team!! kind and thoughtful

Jasmine E 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent S 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L 
Clasificación:
4.0

hard to get in/out of location during rush hour traffic but that's not something you can really change

MARK K 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B 
Clasificación:
1.0

Horrible setup for parking.

Brooke L 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosendo V 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa V 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel L 
Clasificación:
5.0

The staff was wonderful & very organized

Madeleine M 
Clasificación:
5.0

I've rented truck from many u haul locations and Thrifti Storage U Haul Service is the Best & Friendly. All Three (3) Employees & the Owner are very nice.

Herand S 
Clasificación:
5.0

El cliente no dejó un comentario.

Santos H 
Clasificación:
5.0

This was by far the best U-Haul experience I have ever had.

Brent S 
Clasificación:
3.0

El cliente no dejó un comentario.

Simon M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacopo C 
Clasificación:
5.0

Absolutely great people

Luke P 
Clasificación:
5.0

Everyone at Thriftee Mini Storage is amazing. I'd give 10 stars if I could. Their customer service goes above and beyond.

Shelley B 
Clasificación:
4.0

Very friendly and helpful owner/staff.

Jeffrey B 
Clasificación:
4.0

Again an issue with your business not their's. I asked for a 24 hr drop off place and was given this place instead.

Richard G 
Clasificación:
4.0

This was not the location I requested initially. I was contacted and asked to go to a different location, but on my pick up date, I was told that my guaranteed truck was not available. So I was sent to this location to pick up a truck that was larger and more difficult to maneuver than the one I requested. I also reserved an appliance dolly, but there was not one available at this location. None of this is the fault of this specific location, but I was disappointed that I had to wait 2 hours on a call and then was sent to pick up a truck I did not request at a location nearly 30 miles away.

Emily F 
Clasificación:
5.0

Sonia was nice, thorough and professional. A great experience. Quick, easy and a very clean van.

jeff h 
Clasificación:
5.0

Nice staff

Marina C 
Clasificación:
5.0

Sonia was incredibly helpful - quick and efficient. She got me exactly what I needed and the equipment was in great condition. Super easy to rent for a few hours. ¡Gracias!

Carol G 
Clasificación:
5.0

The staff is very friendly & helpful

Madeleine M 
Clasificación:
5.0

Great. Service !

Steven B 
Clasificación:
4.0

Just being a little brighter at the entrance . Also it's not allowing me to submit with not applicable. And we went at night time but personnel was not available so I can't say no to 1717 Glendale. I believe they would but I dropped U-Haul at night so they were not there. So please note that it was not applicable

Marytelma T 
Clasificación:
5.0

The team at this location is amazing. Highly recommend.

Adam L 
Clasificación:
1.0

The premises were in terrible condition: old and dirty. The van was old, dirty, and noisy. The tire pressure monitor was on. The U-haul representative told me "not to worry." The gas when I took possession was less than what was on paper. I took a photo. I refilled the tank with more gas than I estimate I used and still got charged for two gallons. I was scheduled to pick up the van at 9 a.m. on Sunday. I received a message on the app that the "equipment was not available. While waiting on the phone for customer service, I received a call from the location saying they didn't have the van and I had to go to a different location. Then I was told that they had a truck I could have (he should have started with that) that he would give me for the same price. I said fine. I arrived at 9 and was told that there was a van. It was an old and dirty GMC Safari (I couldn't find the mileage but it must have been with many thousands of miles). If I wasn't desperate, I would not have taken the van. But we only had one day to help our son move and I had no choice. Overall, my worst renting experience with U-haul and I've done it many times.

Leonard P 
Clasificación:
5.0

Gracias

Ego P 
Clasificación:
5.0

Great customer service, quick and easy, the gentleman at the desk very helpful and handy.

FRANCISCO T 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan G 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana M 
Clasificación:
5.0

El cliente no dejó un comentario.

David C 
Clasificación:
5.0

I would highly recommend Thriftee!!! As a customer for over 20 years, I could not be happier with my return choice every time. Always great service, easy communication. They deserve a gold star. All staff are appreciated and I will always come back for more excellent service. Thank you guys!!!

Gabriel A 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa Y 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine K 
Clasificación:
5.0

Great service!

Brenda V 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis A 
Clasificación:
5.0

Mobil service is convenient.

FRANCISCO T 
Clasificación:
5.0

Super friendly and welcoming staff. I will use again next time I'm in need of storage.

sophia m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajah A 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM B 
Clasificación:
5.0

Great fast service! I loved the convenience of being close to where I needed. Thanks again, will rent from this location again when I need a truck!

Fabian H 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B 
Clasificación:
5.0

The owner and his wife are incredibly kind and provide excellent service. It's sad to say but it's rare to find such normal and nice people who are actually good at their job. There are uhaul centers closer to me but I will always go to this location as long as I'm on this side of town. I've used them 3 times already and they're great. 5 Stars

Andrew C 
Clasificación:
5.0

El cliente no dejó un comentario.

Avi N 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S 
Clasificación:
5.0

Everything went flawlessly. And when I returned, the super nice guy who rented me the van had noticed that my tire was very low, and he filled my car's tire for me. So kind!

Kate M 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle M 
Clasificación:
3.0

This location is a little annoying, it was hard to open the lock I wish I could have done during operating hours

Nicole C 
Clasificación:
5.0

El cliente no dejó un comentario.

Sneider I 
Clasificación:
3.0

Cleanliness was hard to judge but by the area. The personnel were very good at quickly accepting the return.

Randall H 
Clasificación:
4.0

El cliente no dejó un comentario.

EILEEN C 
Clasificación:
5.0

The lady I dealt with was great. This was hands down the best U-Haul experience I've ever had.

Jerry H 
Clasificación:
5.0

El cliente no dejó un comentario.

james l 
Clasificación:
3.0

El cliente no dejó un comentario.

Daren B 
Clasificación:
5.0

Great and best customer service.

Glisset B 
Clasificación:
3.0

The place are narrow

anisur m 
Clasificación:
5.0

Love this location

Rodney P 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P 
Clasificación:
5.0

El cliente no dejó un comentario.

Hovhannes R 
Clasificación:
1.0

El cliente no dejó un comentario.

Joshua U 
Clasificación:
5.0

El cliente no dejó un comentario.

Giorg Y 
Clasificación:
4.0

El cliente no dejó un comentario.

cristina l 
Clasificación:
5.0

The guy that runs this place is always super nice and easy to work with. This is my second time coming and once again had a great experience.

tom b 
Clasificación:
5.0

El cliente no dejó un comentario.

alexander c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M  |  Overall Experience 
Clasificación:
5.0

This was the best facility in LA, but when they couldn't serve me because my needs changed, they helped me find a solution that worked with a competitor. If they care this much about a non-customer, I'm fairly certain they will give even more effort for people paying for their service.

David W  |  Reservation 
Clasificación:
5.0

Thanks for helping us with our storage needs in such a friendly and professional way. It turned out that we didn't need to store anything as we liquidated our friends assets with donations made to friends and businesses. Cheers! Sean Hannon and Max Faugno

Max F  |  Overall Experience 
Clasificación:
5.0

The team is always available to help! A great experience every time. I will definitely use them again.

robert r  |  Overall Experience 
Clasificación:
4.0

Good people

Luis C  |  Overall Experience 
Clasificación:
3.0

Storage and Uhaul could be cleaner.

Gloria L  |  Overall Experience 
Clasificación:
5.0

Hello, I canceled this reservation. The Uhual rep on the phone tried to call Thriftee but left a message. This facility was unsafe and the exterior was dirty and full of graffiti (maybe Murals might help). It appeared that there were possible squatters living on the property. I did not feel comfortable leaving my belongings at this site.

arnette l  |  Reservation 
Clasificación:
5.0

We moved into a storage unit here after a house fire. They were very kind to us, and our stuff stayed exactly as we left it until we came to pick it up in preparation for a move across the country. Highly recommended.

ASHLEY C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar E  |  Reservation 
Clasificación:
5.0

Clean place and friendly staff very helpful.

Edith G  |  Overall Experience 
Clasificación:
5.0

Great service, very professional, they made my move out smoothest possible. Thanks a lot. Totally recommend it.

Evangelos C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUZHENG C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNETTE H  |  Overall Experience 
Clasificación:
5.0

On Sunday, August 7th, I came to your facility to pick up the contents of my unit. 50% of my unit was destroyed by pests and I was only able to salvage a few items. The mattress was compromised and the rats ate through the mattress cover. I had to dispose of most of my belongings and valuables. The bed set and mattress was the main purpose of the unit and it was ruined. I'd like a refund or compensation for the unit because my items were damaged as they were under your care since April. I paid for the unit to keep it safe and I was assured that there were precautions you take to fight against pests but I see that was not the case. Please let me know when I can receive a refund.

Stephanie V  |  Overall Experience 
Clasificación:
5.0

Staff at Thriftee were super nice and helpful. I felt comfortable leaving my belongings under their care for a month while I was traveling - thanks!

Katherine B  |  Overall Experience 
Clasificación:
5.0

I was well please,thank,s. I will come back. THANK,S Sam McFarlin.

SAMUEL M  |  Overall Experience 
Clasificación:
5.0

Staff were awesome!! but I wouldn't want my stuff in these units :/

Frannie R  |  Overall Experience 
Clasificación:
5.0

These guys are the best

ELLIE F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emerson G  |  Overall Experience 
Clasificación:
5.0

I been with this storage company for 6 months plus or so and I've never had a problem with anything. The staff are friendly and helpful. I would use storage here again if I ever move back to downtown LA thank you so much.

Chandana E  |  Overall Experience 
Clasificación:
5.0

Very expensive, very dirty and lots of hidden charges. I won't recommend this storage to anyone

Amihan A  |  Overall Experience 
Clasificación:
5.0

This is a very well maintained, reasonable price and safe storage. It's the best storage Ive he the experience to deal with in Los Angeles.

SHALISHA S  |  Overall Experience 
Clasificación:
5.0

the staff here is amazing.

ROBERT W  |  Overall Experience 
Clasificación:
1.0

I did not make this booking ! Tried to cancel with U-Haul but was redirected to Thriftee Storage Co., who never answered the phone ! Please DO NOT charge my account for this ! I will follow up.

jacob S  |  Reservation 
Clasificación:
5.0

We did not end up using this facility for storage (our truck wouldn't fit), but the staff was very helpful in helping us find other arrangements.

Michael B  |  Reservation 
Clasificación:
3.0

The area is not limate controlled which is important to note. Im not sure if that would be good for long term storage. The staff, however, is incredibly kind and attentive so thats great.

TIFFANI C  |  Reservation 
Clasificación:
5.0

Truman K  |  Reservation 
Clasificación:
5.0

Felipe & Daniel were very helpful; Felipe directed me to get a larger storage unit so my stuff would fit (he was right; this one's pretty much stuffed to the gills). I'm glad I'm renting a unit here.

Stephanie S  |  Reservation 
Clasificación:
3.0

Prices were pretty low, but too far from my location

Hanah C  |  Reservation 
Clasificación:
5.0

Everyone was very friendly and helpful. It was super easy to access my unit and they made the process very smooth. ¡Gracias!

Megan C  |  Reservation 
Clasificación:
5.0

Everyone at Thriftee Storage was friendly and welcoming when I arrived. Daniel who took care of me was helpful and accommodating as I ended up needing a larger storage space. Thanks Daniel!

Karen L  |  Reservation 
Clasificación:
5.0

As my move did not go as planned, I was unable to move into the facility as scheduled. However, I do plan on renting/moving in ASAP, as both reservation procedure & price are excellent.

Stephanie S  |  Reservation 
Clasificación:
5.0

I did not utilize the storage unit

tanai c  |  Reservation 
Clasificación:
2.0

I cancelled this storage location. I called to ask a question and I was told that they would be closing at noon. that is unacceptable so i cancelled and rented a storage space elsewhere.

Rebecca T  |  Reservation 
Clasificación:
5.0

I did not use unit but the process for reserving the unit was smooth.

Stephanie L  |  Reservation 
Clasificación:
5.0

Since I usually came from out of town after work, the hours weren't always convenient. However, the staff is so friendly and helpful I'd choose them again for my storage needs.

Nikita G  |  Overall Experience 
Clasificación:
3.0

Couldn't find my reservation when canceling, even though I was reading the number of of the U-Haul confirmation page.

damon f  |  Reservation 
Clasificación:
4.0

Sonya was unbelievably helpful!

Andre T  |  Reservation 
Clasificación:
4.0

The facility is a bit run down and unloading space was cramped, but the women working the desk was extremely helpful, friendly and went out of her way to get us right next to our storage space

Thomas T  |  Reservation 
Clasificación:
3.0

Did not use. Was not a convenient location for us

Privacy R  |  First Impressions 
Clasificación:
3.0

I didn`t order storage. The errant reservation was cancelled.

Privacy R  |  First Impressions 
Clasificación:
3.0

I didn`t order storage. The errant reservation was cancelled.

Privacy R  |  First Impressions 
Clasificación:
3.0

overall not bad

Privacy R  |  First Impressions 
Clasificación:
4.0

I had no problem canceling my order after I changed my mind. They helped me with that promptly and courteously.

Privacy R  |  First Impressions 
Clasificación:
5.0

Felipe at Thiftee Storage was very pleasant and helpful, and the move-in went off without a hitch. I was very pleased.

Privacy R  |  First Impressions 
Clasificación:
5.0

Customer service was excellent. Very friendly and helpful. We also didn`t have to walk far to get to our storage room.

Privacy R  |  First Impressions 
Clasificación:
5.0

Renting the cargo van and driving was fun and move went smoothly. It was great to make,reservation online and site staff follow through. ¡Gracias!

Privacy R  |  First Impressions 
Clasificación:
5.0

Felipe was thorough and professional in assisting with finalizing all paperwork regarding my rental. Very personable and friendly.

Privacy R  |  First Impressions 
Clasificación:
5.0

Sonia was extremely helpful of size difference of storage spaces. She was informative in the charges that made it easy to choose. Thanks for great customer service people like Sonia.

Privacy R  |  First Impressions 
Clasificación:
4.0

Staff was nice place was clean my move in went very smoothly. I only need my unit for a short time ,but I would not dealing with staff on a long term bases

ELLIOTT D  |  First Impressions 
Clasificación:
3.0

Overall it was okay but the reason I chose this facility is that there was no mention of any administrative fee when I made this reservation.

Privacy R  |  First Impressions 
Clasificación:
3.0

I actually cancelled my reservation. I didnt need a storage room anymore.

Privacy R  |  First Impressions 
Clasificación:
1.0

This place is beyond run down, its not easy to maneuver a cart because the lot isn`t flat and there are many narrow or awkward halls and doorways. This would`ve made my move a nightmare

Privacy R  |  First Impressions 
Clasificación:
3.0

Good service. Very hospitable and understanding.

Privacy R  |  First Impressions 
Clasificación:
4.0

The staff here are very friendly and helpful. Definitely makes me feel at ease!

Privacy R  |  First Impressions 
Clasificación:
4.0

The owners are very helpful.

Privacy R  |  First Impressions 
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