Customer Reviews for Thompson & Sons Inc
(U-Haul Neighborhood Dealer)

86 reviews

53997 US Hwy 2   Glasgow, MT 59230

(406) 228-9820

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(406) 228-9820

53997 US Hwy 2
Glasgow, MT 59230

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Lagrae 
Rating:
5.0

Customer did not leave a comment.

Brent Nygard 
Rating:
4.0

Customer did not leave a comment.

Jared Kuka 
Rating:
5.0

Customer did not leave a comment.

Melvin Sonsteng 
Rating:
4.0

Customer did not leave a comment.

Bree Jackson 
Rating:
5.0

Customer did not leave a comment.

Don Pyrah 
Rating:
5.0

Customer did not leave a comment.

Wyatt Pattison 
Rating:
4.0

Customer did not leave a comment.

Don Pyrah 
Rating:
5.0

Customer did not leave a comment.

Greg Kirkwood 
Rating:
3.0

Staff could respect their U-Haul function even though it’s a 2ndary gig.

Richard Johnston 
Rating:
4.0

Customer did not leave a comment.

Scott Haskin 
Rating:
4.0

Customer did not leave a comment.

Pat Caffrey 
Rating:
5.0

Let customers know a Saturday truck and key return is considered "after hours" and they pay for an afterhours drop off. No staff was on duty at the Glasgow, MT site so I had to call U-haul and ask what to do with keys. The person said drop them in the U-haul metal box there. Then I received a charge for $20.00 After Hours Service Fee. I should not have to pay this fee. Also, I left the truck with a full tank of fuel, more than when we picked up the truck in Sunnyside, WA. I request that the service fee be waived. Thank you.

Selma Matte 
Rating:
5.0

Customer did not leave a comment.

Ellen Walstad 
Rating:
4.0

Customer did not leave a comment.

Joe Weyrauch 
Rating:
4.0

Customer did not leave a comment.

Dallas Smith 
Rating:
4.0

none

David Hovland 
Rating:
5.0

Customer did not leave a comment.

Micah Moores 
Rating:
5.0

So helpful and outstanding customer service.

Richard A Wiens 
Rating:
5.0

Just keep being polite and helpful. A smile and friendly attitude can make a tremendous difference in someone's day.

Jeanne Nelson 
Rating:
5.0

Friendly and equipment in good condition.

Penelope Aune 
Rating:
1.0

I've rented Uhauls from several states but never received one that was dirty and not cleaned at all and I've never had to ask about the items I rented (dolly, moving pads, etc.). They were always in the truck. It took an extra hour to get the truck because the lock didn't work. Not necessary Thompsons fault as the temperatures were cold and I'm guessing the lock was frozen. But had to drive BACK to town after we got home to load the truck when we found out the dolly and moving pads weren't included. When I called them they said, "We don't know what you rented." I find that hard to believe as every other Uhaul I've rented with a dolly and pads always knew. Truck was filthy inside and out.

Lindsay Davis 
Rating:
5.0

Customer did not leave a comment.

Thelma Franzen 
Rating:
3.0

Uhaul customer service said they had to fix the order for it wasn't set up for 24 hour pick up... ? Not sure. Took the truck back to drop off in Missoula for I was getting text saying others were needing the truck, but didn't get a partial refund? Helping Uhaul out but not getting rewarded for it... sad!

JAMES RAMSBACHER 
Rating:
5.0

Great people and great service

Patsy Aldrete 
Rating:
5.0

Customer did not leave a comment.

DONNA REYNOLDS 
Rating:
4.0

Customer did not leave a comment.

Eric Fletcher 
Rating:
5.0

Customer did not leave a comment.

brian Brincks 
Rating:
5.0

Customer did not leave a comment.

Eric Fletcher 
Rating:
5.0

Customer did not leave a comment.

Laura Baker 
Rating:
5.0

Customer did not leave a comment.

Dan Kissinger 
Rating:
5.0

best customer service ever

Thompson and Sons 
Rating:
3.0

Vehicle was not cleaned after last customer very dirty and muddy

Michael Bigelbach 
Rating:
3.0

Clean the entrance/office a bit more to look more professional

Amy Halverson 
Rating:
5.0

Customer did not leave a comment.

byron Hallock 
Rating:
5.0

Customer did not leave a comment.

Mike Overvold 
Rating:
4.0

Make sure that someone is there on time for pick-up, we showed up at one and no one was there for 20 minutes.

Amy Halverson 
Rating:
4.0

Customer did not leave a comment.

Bill Dirkes 
Rating:
5.0

Customer did not leave a comment.

Scott King 
Rating:
5.0

Customer did not leave a comment.

Paul Wetz 
Rating:
5.0

Customer did not leave a comment.

Robert Pickens 
Rating:
3.0

Customer did not leave a comment.

Blaine Cowan 
Rating:
1.0

Uhaul was dirty. Had to drive 120 miles from rental location to pick up. Was charged that mileage despite numerous calls and reassurances that it would be covered.

Janet Christopherson 
Rating:
4.0

Though the truck I rented was in their shop for repairs, I do not believe it got so dirty in their shop. I believe it was not cleaned after the last customer who rented it

Michael Bigelbach 
Rating:
5.0

Nothing they were very helpful and knew the products.

PHILLIP DEFELICE 
Rating:
5.0

Customer did not leave a comment.

Wendi Tow 
Rating:
4.0

Customer did not leave a comment.

Karen Baston 
Rating:
4.0

Customer did not leave a comment.

Jason Parce 
Rating:
4.0

Customer did not leave a comment.

Dana Hughes 
Rating:
5.0

Customer did not leave a comment.

JASON HOLT 
Rating:
5.0

Customer did not leave a comment.

Stephen Shadday 
Rating:
5.0

This location is awesome fast check in and Brandi seems pretty down to earth. I wasn't there that long to drop my equipment off. I didnt realize that you have to go across the bridge towards the back to the shop. Thank you Thompson and Sons for having a great location and even regular hours I will definitely recommend your location to others.

AUTUMN UNDERWOOD 
Rating:
4.0

Customer did not leave a comment.

Liane Capdeville 
Rating:
5.0

Never go to Glasgow MT if you can help it. I rented the 20footer and drove to Kalispell just to get outta there. The Amtrak did not run the Empire Builder Route for 4 days. There are no rental car lots in Glasgow. This was my only way to get away from a bad deal. Bless you U-Haul

KRISTINE KOENEMAN 
Rating:
5.0

No problem That place is a museum of old equipment

Ronald Jackson 
Rating:
5.0

Customer did not leave a comment.

TOM MUTCHLER 
Rating:
4.0

Customer did not leave a comment.

Ken Ereth 
Rating:
2.0

Walked in and they all just sit there and lo9k at me for awhile. Finally get their attention and she slowly does the paperwork. Had me park trailer and wait for someone to disconnect. After 20 minutes I unhooked 8t myself and left. They had far more important things to do than deal with me.

Scott Frost 
Rating:
3.0

Middle of the night app did not work. Take pic of pro. Click continue. Must take pic of pro. Take pic. Click continue and cycle starts over. 113 times it repeated. Restarted process several times. Rebooted phone several times. Nothing worked. On hold for customer service OVER AN HOUR AND NEVER HOT ANYONE Guy came out of his home and took care of us. You app sucks.

Scott Frost 
Rating:
3.0

Customer did not leave a comment.

David Binder 
Rating:
5.0

Customer did not leave a comment.

Marc Swanson 
Rating:
5.0

Very busy site, they do a great job!!

larry ochsner 
Rating:
3.0

Customer did not leave a comment.

Jacob Berkey 
Rating:
4.0

I wish the trailer had a little more headroom as it is not high enough to haul a refrigerator. Just a little more height would be nice.

Nick Knaff 
Rating:
4.0

Customer did not leave a comment.

MICHAEL GLINSKAS 
Rating:
5.0

Customer did not leave a comment.

LARRY MARTINSON 
Rating:
5.0

Customer did not leave a comment.

JANICE FAIRCLOUG DIX 
Rating:
3.0

Customer did not leave a comment.

Nicholas Ciafardone 
Rating:
1.0

Your corporate customer service is a horrible joke. The fact that I had to chase equipment across 2 states after putting my reservation in a month in advance is pathetic. Your system is broken! It doesn't work. If I was truly talking with your dispatch manager, she should be fired. This experience was so bad, I won't use you again. I have every intention in blasting how bad your service was every chance I get to whoever will listen.

JON CARNAHAN 
Rating:
2.0

Customer did not leave a comment.

Gregory Moniz 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER DUBISH 
Rating:
5.0

Very courteous and helpful in the process.

mike kolczak 
Rating:
5.0

Customer did not leave a comment.

Lee Birkoski 
Rating:
5.0

Customer did not leave a comment.

EDWARD AMESTOY 
Rating:
5.0

Customer did not leave a comment.

Lona Everett 
Rating:
5.0

Customer did not leave a comment.

BILLIE JO HAMILL 
Rating:
4.0

Customer did not leave a comment.

JOHN PARTRIDGE 
Rating:
5.0

Customer did not leave a comment.

DAN OBRIEN 
Rating:
5.0

Improve the website so that we don't have to be mislead by the your call center people who don't even know your polices for rentals. This is for your call center, not Thompsons (they were great).

Dustin Kemmis 
Rating:
4.0

Customer did not leave a comment.

Eric Larson 
Rating:
4.0

Customer did not leave a comment.

LUIS COLON 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MINGLE 3 KRATZER 
Rating:
5.0

The only problem I had was the lights weren’t checked before we drove away. I didn’t think anything of it until I was a day into my journey and I found out I had no lights on the trailer. The light plug was hooked up and we had lights on our vehicle just none on the trailer.

RACHEL MEDORA 
Rating:
4.0

Provide more financial incentive to those businesses that process one way dropoffs instead of padding the bottom line

Charles Elliott 
Rating:
4.0

Let customer know hours that your uhaul employee is available. I had to wait when picking up and dropping off for the employee to get back from lunch. Seemed disorganized with how to use the uhaul computer system. They did hook up the trailer and unhook upon return. That was nice.

MONICA DON REUTER 
Rating:
5.0

Customer did not leave a comment.

Phillip DeFelice 
No reviews have been submitted for this location.

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