Comentarios del cliente para This & That

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de This & That

Grado total:

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Barbara R. en

Grado:

Great service, friendly and helpful staff.

James F. en

Grado:

El cliente no dejó un comentario.

Stuart S. en

Grado:

Excellent service with friendly and caring folks.

David B. en

Grado:

El cliente no dejó un comentario.

Fred B. en

Grado:

El cliente no dejó un comentario.

Igor P. en

Grado:

All is good be blessed!

Danny K. en

Grado:

I don’t understand why you don’t open your stores at 7 or 8 am. Most people who are moving start early in the morning. You end up having to do a 2 day rental for a one day move. One might think this is a way to get your sales up. I hope that is not true.

Roger D. en

Grado:

El cliente no dejó un comentario.

Samantha H. en

Grado:

El cliente no dejó un comentario.

Ellis W. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Randy D. en

Grado:

The store owner was very friendly and helpful with hookup of trailer

Kaniesha C. en

Grado:

El cliente no dejó un comentario.

Edward C. en

Grado:

Turned in at This and That Nicholasville, KY. Very helpful and professional. Please remove Sam's Pawn from your agent list as they are no longer a UHaul agent (Sam's was my original turn-in location and upon arrival was told they were no longer an agent.

Anthony K. en

Grado:

El cliente no dejó un comentario.

stanley S. en

Grado:

El cliente no dejó un comentario.

Alan R. en

Grado:

N/A

Anthony P. en

Grado:

The 20 foot van isn’t what I had ordered (16’) on line and during the trip to Nashville the AC went out (93 degrees) and the engine light came on. The Nicholasville site wasn’t to blame for the UHAUL mechanical issue.

Philip O. en

Grado:

The location I picked up at was fine although it appears they do not have a service area. I realized about 2 hours into a 4 hour trip that one of the tires on the trailer was soft/flat. In addition, the wheels bearing was so bad that the wheel would move!! This could have easily stranded us on the side of the road causing serious delays in our journey! Check your equipment well!! I did not because I had faith in u-Haul but obviously things slip by them.

REBECCA S. en

Grado:

Customer service was amazing. Very patient and sweet. Would recommend them to everyone

Jacob H. en

Grado:

El cliente no dejó un comentario.

stephanie C. en

Grado:

So thankful, the address I was first sent to was wrong but they gave me the right address (on the same street so not far away.. I was able to get the phone number from the first place and because first place I went to said I was listed as late but the 2 place I made it to in under 10 mins they were fast, nice and had great equipment was able to get me everything I requested 5 days prier without any problems. Even walked the Uhaul truck with us explained everything so I fully understood the most confident I have even been to rent. I will happily be returning for all my uhaul needs and with 8 kids and a OTR trucker husband I am sure to return and pass the word on to go to the best UHAUL!

Melissa S. en

Grado:

When you schedule a pick up for a particular place that is where you expect to pick it up. Mine got changed and in order to have the truck we needed, had to drive 45 minutes away and then drive 45 minutes back to load the truck. They did give me 25 additional miles but even that wasn't enough therefore went over the miles and had to pay for additional.

Mara R. en

Grado:

Your online drop off did not work. I had to wait for the store to open.

ralph D. en

Grado:

Everyone was very pleasant and professional. Quickly got paperwork done and trailer hooked up.

Benjamin S. en

Grado:

El cliente no dejó un comentario.

allen M. en

Grado:

Get more professional people instead of hillbillies

Christopher E. en

Grado:

El cliente no dejó un comentario.

Annette B. en

Grado:

Besides a blown tire on the road on the trailer our experience was fine. We were stranded for about 2 hours.

Daniel E. en

Grado:

The people at this location are always friendly and helpful.

Jim A. en

Grado:

El cliente no dejó un comentario.

Steven H. en

Grado:

El cliente no dejó un comentario.

nathan F. en

Grado:

not my preferred location, but it was nice.

Shanika C. en

Grado:

Everything went so well thank you U-haul!!

Steve O. en

Grado:

El cliente no dejó un comentario.

Michelle B. en

Grado:

El cliente no dejó un comentario.

CURTIS W. en

Grado:

I really don’t believe they can do Anything at all at this location!! What a WONDERFUL Staff and the help I received was FAR ABOVE what I’ve Ever recurved at any other location I’ve ever been to before. Thank U so very much staff at This and That from 317 N Main St in Nicholasville KY!! I will tell everyone to go here and I WILL ALWAYS use them for anything I need again ??. Again THANK YOU!!!

Celesta T. en

Grado:

El cliente no dejó un comentario.

derrik G. en

Grado:

El cliente no dejó un comentario.

katie C. en

Grado:

El cliente no dejó un comentario.

TAMMY T. en

Grado:

El cliente no dejó un comentario.

gail B. en

Grado:

This location was closed on Monday, even though I was a little nervous about leaving the truck there unattended, overall everything was great, the drop key location was a plus....Thanks U-haul

Randy S. en

Grado:

El cliente no dejó un comentario.

Joseph O. en

Grado:

El cliente no dejó un comentario.

Stephanie Y. en

Grado:

I was not informed that the U-Haul leaked and had to throw away our son mattress and my mattress. So need less to say I lost over 600 plus dollars just to use U-Haul. I will never do that again. Thanks for keep your equipment working properly.

Pamela H. en

Grado:

El cliente no dejó un comentario.

william K. en

Grado:

This and That store which had the U-Haul were very nice to deal with, very painless and no lines to wait in.

Bryan R. en

Grado:

El cliente no dejó un comentario.

Cliff S. en

Grado:

Nice Folks!

John W. en

Grado:

El cliente no dejó un comentario.

Heath H. en

Grado:

My last 2 reservations sucked. You didn't have my truck. THis time the truck was there as it should. Employees at this location are great. It's ashame that Uhaul overbooks so often and these employees have to kiss customer's ass because of it.

patrica C. en

Grado:

El cliente no dejó un comentario.

Nick K. en

Grado:

Two dolly had a lot of previous damage, lights didn't work at all .

Jay H. en

Grado:

This and That, was wonderful!! The staff was friendly and helpful

Jordan R. en

Grado:

El cliente no dejó un comentario.

Patricia W. en

Grado:

Business was closed ..

Jonathan P. en

Grado:

Really helpful staff and easy pickup.

lisa A. en

Grado:

I had a great experience picking up the uhaul. Great Customer Service. They were very helpful and thorough with everything.

marion C. en

Grado:

El cliente no dejó un comentario.

Terry M. en

Grado:

El cliente no dejó un comentario.

Stacy S. en

Grado:

El cliente no dejó un comentario.

Chris W. en

Grado:

See above. Claim was filed at This and That in Nicholasville KY. They were very helpful and outstanding to deal with.

Bryan B. en

Grado:

The place was awesome I like the new place and Ann at the front was so helpful for whatever I needed

Robert M. en

Grado:

El cliente no dejó un comentario.

WILLIAM M. en

Grado:

Friendly customer service, very helpful with assistance of installing car transport!! ;-)

Sharon D. en

Grado:

Everyone want fantastic. I would not change anything. Great team of people.

Jon K. en

Grado:

El cliente no dejó un comentario.

Dan C. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

El cliente no dejó un comentario.

Justin T. en

Grado:

The woman who greeted us was amazing! She was so nice and helpful! She went over everything and made sure we felt comfortable and were well informed. She even help us get it through a crowed lot when we weren’t sure we could do it. She was absolutely amazing and made our experience great. I wish I could remember her name because she was truly one of a kind and truly great. If I ever need to rent again in Lexington I will make the extra drive there just because of her. She was super! Also so greatful the uhaul was basically brand new with only 3730 miles! Worked great even had a back up camera!

Stacy W. en

Grado:

The service at pick up was just fine. However, we were not happy with the fact that our pickup location was designated to be over 30min away from our original requested location. When we called the help line, the woman we spoke with was outright rude and not at all helpful. She basically told us there was nothing that could be done and went on to ask if we just wanted to cancel our reservation - not a solution. She obviously didn’t care about helping customers at all. We also specifically chose our reservation so we could pick up early in the morning but ultimately our reservation was scheduled for noon, which set us up to be loading our truck at the hottest time of day.

Timothy H. en

Grado:

El cliente no dejó un comentario.

Eric H. en

Grado:

El cliente no dejó un comentario.

Stacy S. en

Grado:

El cliente no dejó un comentario.

Jaehyung Y. en

Grado:

They double booked. My truck was gone when I arrived at Pete’s. They told me after 4hours it will be available. It was terrible experience.

DAVID M. en

Grado:

El cliente no dejó un comentario.

Rachel O. en

Grado:

Wasn’t noticed until less than 24 hours before that what I ordered was unavailable. Then had to drive 45 minutes away to pick up a bigger truck that neither me nor the second driver was comfortable driving loaded. Low power for hills.

Michael H. en

Grado:

El cliente no dejó un comentario.

NORMAN E. en

Grado:

El cliente no dejó un comentario.

kelly H. en

Grado:

Nice location Easy access Sweet folks Clean Organized

tobey C. en

Grado:

El cliente no dejó un comentario.

JENNIFER V. en

Grado:

El cliente no dejó un comentario.

Jerry H. en

Grado:

El cliente no dejó un comentario.

Ish J. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

When I went to drop the trailer off I was suppose to go to 1001 Elizabeth Ave Nicholasville,KY; but that location is closed and no longer is a U-haul center. It is still listed as active and the center in Murfreesboro, TN did look on the U-haul web sight and there it is. Your web site is not up to date and the location is off a very busy highway. Please delete this from your listings.

Daniel F. en

Grado:

Improve your computer system for sign in.

Philip W. en

Grado:

El cliente no dejó un comentario.

ASHLEY H. en

Grado:

I wouldn’t recommend uhaul period! My experience was horrible and uhaul handled it very poorly. I should’ve paid someone to move me for the prices they charge and obviously their company has poor values because I feel like they did the bare minimum to fix my issue so ?? uhaul!

Ben V. en

Grado:

Very friendly and helpful people. Pleasure to work with.

Shay I. en

Grado:

El cliente no dejó un comentario.

Amy S. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

El cliente no dejó un comentario.

Daniel L. en

Grado:

El cliente no dejó un comentario.

Stanley S. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

sherry G. en

Grado:

For some reason when at this location dropping uhaul off my location service would not work with the uhaul contract to check it in. My location worked every where else Very unsatisfied with this rental experience

Lori D. en

Grado:

When I started the truck I had to go in and get the dolly I rented. I left the truck running while running in to get it. The truck automatically locked while it was running. There was no spare key. I had to pay a company $65 to come unlock the truck before I could even leave the lot. How can a company not have a spare key for their rentals. It was a sorry about your luck situation. I will not use again.

Lee P. en

Grado:

El cliente no dejó un comentario.

Lee P. en

Grado:

El cliente no dejó un comentario.

Lee P. en

Grado:

El cliente no dejó un comentario.