Customer Reviews for The Warsaw Inn
(U-Haul Neighborhood Dealer)

Rating:

3.0

HAD TO PUT AIR IN THE TIRES AND MORE EXPENSIVE THEN SHOWED ON LINE. I BROUGHT IT BACK 1 HOUR BRFORE MY DROP OFF TIME AND I STILL GOT CHARED THE TIME. I ALSO FILLED UP GAS MORE THEN WHAT WAS IN THE TANK I STILL DIDNT GET ANY DISCOUNT. NOBODY LOOKED AT THE MILES BUT I WAS CHAGED FOR MILES WHEN I DIDNT EVEN GO FAR. BUT OVER ALL NOT BAD TO RENT IF YOU NEED IT ON A SUNDAY. THATS THE GOOD PART THERE OPEN ON SUNDAY. CUSTOMER SERIVICE WAS VERY NICE AND HELPFUL. DINT TAKE LONG FOR THE RENTING PROCESS. EVERYTHING WAS FAST.

Rating:

3.0

This isn't even my address someone used my email and now I'm getting spammed by U-Haul 🙄 I live in a whole other country ffs!!

Rating:

2.0

Use another location for rentals and/or drop offs.

Rating:

1.0

Not a clean or decent establishment. They were not in the office for over 5 minutes before greeting me and took an extended time to check me in, over 20 minutes once I was greeted.

Rating:

2.0

Make sure there is gas in the vehicles. I was given a truck on E with the gas light on. They haven't given me a credit for this experience...

Rating:

5.0

Make sure u check tires . Soon as I got 2 my location i noticed I had a flat tire and couldn't get help until next day and I still haven't gotten any money back from my deposit

Rating:

5.0

Keep doing what your doing .Great Job

Rating:

5.0

Nothing at this point in time.

Rating:

1.0

My only complaint is I paid $318 for a two day rental and was told I could get money back. I only used the truck six hours before I turned it in at a different location. After dropping the truck off I received an email to take pictures of the vehicle which I had not been told. I was told by the dealer in Warsaw NC I would get an email and money would be put back on my debit card. I have not received an email and the vehicle was turned in yesterday at approximately 3 pm.

Rating:

5.0

They went far and beyond, a guy there even ask me if I would need help to back up the trailer, because honestly I don’t know how to back up.

Rating:

5.0

Very helpful and understanding and very informative.

Rating:

2.0

Keep up maintenance of trucks. My air would only blow out when i slowed down to a complete stop and could use an alignment

Rating:

5.0

I can I get my money back from the U Haul

Rating:

1.0

Cab was dirty and had old food inside, The back was covered in mud all the way up the walls

Rating:

5.0

Wonderful customer service and very clean uhaul

Rating:

5.0

Just keep doing the best job that you are doing now

Rating:

3.0

Need new tire scrap's but other than that was a good trailer

Rating:

2.0

It is located in a drug zone. We were approached by a person in the hotel to move our vehicle because the spot was in his place of business. We were getting a truck and leaving. High smellsvof Marijuana and prostitution going on. Ridiculous

Rating:

2.0

Too expensive. Many unnecessary fees. And I was charged for insurance when I didn’t want it

Rating:

2.0

I filled the fuel to the level that the truck was when I picked it up and was charged $30 for fuel.

Rating:

5.0

Couldn’t have asked for better service. Got the car dolly back to my car and the strap was twisted and stuck. The owner came to me to fix it. Would definitely recommend them and the service was excellent!

Rating:

2.0

There should be protection over your items if they get wet

Rating:

4.0

The process was quick and simple. They made sure I had everything I needed.

Rating:

1.0

I attempted to contact the place of business during operating hours and was repeatedly hing up on. The trailer I rented was rusty and the tires barely had any tread life left. There were several large spots of rust on the wheels. The person at the counter was not very courteous. I will not rent from this place again.

Rating:

5.0

Very friendly and helpful with reservations and return of UHaul truck. Excellent customer service. Will use again and refer to friends.

Rating:

4.0

The guy who runs this location was very helpful, i had to change from the location in Wallace north carolina. When i went to the Wallace location, I came to pick up my truck and car transport at 1030. No one was there. There weren't signs on any of the doors telling you where the office was. I ended up walking into a beauty parlor, then a day care. The lady running this location wasn't there and even said she was gone all the time and did her transactions over the phone. She didn't have the car transport or equipment that I had reserved. I drove an hour to get there. She had an attitude, was very rude, and kept cutting me off. She was completely useless in helping me. I had to call corporate and change my location to Warsaw. Well worth the extra drive to Warsaw.

Rating:

5.0

Very helpful.

Rating:

3.0

Clerk behind bullet proof glass did not inspire a safe feeling. Building was not well maintained and in a rough part of town.

Rating:

1.0

You made me drive 2.5 hours each way to get this trailer and everyone I have spoken to said it was not necessary.

Rating:

1.0

To improve uhaul someone can actually put the drop off location on the contract so i can actually know where to drop it off at instead of just the city where i’m dropping it off at. Because at first since the drop off location was just the city i live in i drove to the nearest uhaul place to drop it off, then proceeded to try and do the online drop off which then told me to drive on the other side of my city. To try and see if the nearest uhaul was fine to drop it off at I tried calling customer service but after waiting 45 minutes on hold i then had to drive to the other side of my city at midnight. I hope using uhaul isn't always like this because this experience was complete garbage. Fuck u uhaul

Rating:

5.0

Quick, easy, A+

Rating:

1.0

I would not recommend uhaul!!!! VERY unhappy, was told they reserved one about 5 miles from us that evening before pick up they called us that they moved it to pick up 40 miles away, told us mileage would be .35 charged us .99 was late having it ready pick up was at 9am truck was ready at 10am so had to wait! I highly recommend Ryder or Penske for your moving needs!!!

Rating:

3.0

Uhaul's traffic dept, really messed up my reservation. Luckily the independent folks at the origination and drop-off truly helped out and overlooked the errors the traffic dept did to my reservation

Rating:

3.0

Cab smelled of cigarettes, and the ashtray was full of cigarette butts. Had to stop to buy some air freshener to mask the smell.

Rating:

1.0

See notes on my rental. Truck not ready after making reservations 4 days prior. Had to go to a 26vft truck after requesting 15 ft trucck. Had to drive 50 miles out of my way to Warsaw to pickup. It was not at a uhaul center but a prostituteinfested/drug infested motel with needles all over the area. Had to get a officer escort to this area because it was unsafe for 2 females.. you should be ashamed to ask anyone to pickup at this location. I will never use your service again..

Rating:

4.0

My experience with the staff at this location was really great and I would definitely use this location again if I need to

Rating:

1.0

The manager of this place was very rude and was cursing. He said I hadn't paid for the truck yet in which I showed him proof of my reservation and payment. He then said he didn't have my registration in his system. When I told him I wasn't going to tolerate his attitude he made the comment "I don't have to rent you this truck." Very unprofessional and uncoordinated. I was in this office 30-45 minutes trying to get things worked out. Which in turn made me late to an appointment that I had and set me back the rest of the day. I would like some sort of refund for this unpleasant experience.

Rating:

3.0

One taillight had been knocked off at some time and it was just sitting on the fender with a screw dropped into on of the holes to keep it in place, didn't make it two miles to where I used it to load my vehicle. Reattached with zip ties..

Rating:

4.0

Na

Rating:

3.0

I tried to drop the unit off at a location closer to my house and was told that I would be charged a fee if I did Not very customer friendly or helpful

Rating:

4.0

I was given a price and I got a receipt for one price but, on my bank statement it shows Uhaul over charge me $62.00. Now I have to go through a headache to get my money back.

Rating:

1.0

He charged me $123.And change 50 miles run the others customer away with his cheating

Rating:

4.0

Lower rate on mileage

Rating:

5.0

Good

Rating:

5.0

The owners were so nice. I appreciate their help

Rating:

2.0

I made reservations but when I got there I still had to wait approximately 30 minutes when I was the only one there. I also reserved a 20 footer and explained to the reservationist my needs, but when I got there I was only able to get a 15 footer when seriously delayed and complicated my pick-up of materials for COVID-19 victims.

Rating:

3.0

The wife was not helpful, but the husband was.

Rating:

3.0

This location was a 60 mile round trip pick for me. Earlier than 1 days notice would have helped me to plan something different. However, the pickup was easy.

Rating:

4.0

If someone pays deposit with cash they should get cash back not a check mailed to them