Customer Reviews for The W Storage
(U-Haul Neighborhood Dealer)

1,049 reviews

2631 Hwy 120 S   Cody, WY 82414

(307) 527-1112

Office Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    9 am - 12 pm / 1 pm - 2 pm
  • Thursday:
    2 pm - 12 pm / 1 pm - 6 pm
  • Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/4/2024: Closed

Services at this Location:

Contact Us

(307) 527-1112

2631 Hwy 120 S
Cody, WY 82414

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    9 am - 12 pm / 1 pm - 2 pm
  • Thursday:
    2 pm - 12 pm / 1 pm - 6 pm
  • Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/4/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

Harry Hillin 
Rating:
5.0

everything was great. check out/check in was easy and smooth. employees were friendly and courteous.

DAVID BUCK 
Rating:
5.0

Customer did not leave a comment.

Patricia Haworth 
Rating:
3.0

The location did not have the equipment from my rental. Namely a utility dolly. I was offered an appliance dolly that was not in good shape at all. It was bent and would not stay upright unless it was leaning against something. They weren't ready and acted surprised when I arrived for pick up. After using the equipment, I returned it to the same location 12 hours EARLIER than my reservation stated, yet I still got an email stating that I did not return the equipment and the U-Haul Equipment Recovery Department was starting a file on me and additional charges will be made. I do not appreciate this and it had better not occur. Period. I will need to do some research prior to using this place again.

Larry Ervin 
Rating:
3.0

Customer did not leave a comment.

Harry Hillin 
Rating:
4.0

Customer did not leave a comment.

Lane Gill 
Rating:
5.0

Customer did not leave a comment.

RICK BRASHER 
Rating:
5.0

Customer did not leave a comment.

Bonnie Ramthun 
Rating:
5.0

Customer did not leave a comment.

Jerry Taylor 
Rating:
5.0

Customer did not leave a comment.

Melody Robertson 
Rating:
5.0

Customer did not leave a comment.

Michelle Stone 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Butler 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MROZINSKY 
Rating:
5.0

Customer did not leave a comment.

tom bradshaw 
Rating:
5.0

The truck had terrible brakes and shook so bad that my boxes fell off the shelf and broke some of my belongings. The drive was extremely rough because of the terrible shaking this truck had

Lisa Parker 
Rating:
5.0

NOTHING ALL IS GOOD

Don Volk 
Rating:
5.0

NOTHING IT IS FINE THE WAY IT IS THANKS

Don Volk 
Rating:
5.0

Great location! Easy drop-off process. Thank you!

Sherilyn Henderson 
Rating:
5.0

Customer did not leave a comment.

HENRY RAYMOND 
Rating:
5.0

Customer did not leave a comment.

Keith Montgomery 
Rating:
4.0

Kate was very helpfull thank you

Billy Mckim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Turnbow 
Rating:
5.0

Customer did not leave a comment.

John Vierra 
Rating:
5.0

Customer did not leave a comment.

Ken Staeck 
Rating:
3.0

We are just a little disappointed when we paid. We had paid up front when we picked up the unit. But when we delivered the unit we were charged a little over an extra $100 for mileage. But when we got the unit we were promised those extra miles. We were told we had paid in full. And so that was disappointing. It should have been in writing.

Chris Soderstrom 
Rating:
3.0

Customer did not leave a comment.

Michael Riley 
Rating:
5.0

We dropped off using the app and it was very easy. Great experience all around!

Bonnie Ramthun 
Rating:
5.0

Great place.

Gregory M Bennis 
Rating:
5.0

Helpful staff, and friendly

joshua worksj 
Rating:
5.0

Nothing. The turn in process was smooth and the staff was friendly and helpful.

Benjamen Roen 
Rating:
5.0

Customer did not leave a comment.

Larry Altimus 
Rating:
5.0

Customer did not leave a comment.

John Sweeney 
Rating:
4.0

Customer did not leave a comment.

Patrick Perrotti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Coons 
Rating:
5.0

Nothing

SCOTT SMITH 
Rating:
4.0

Customer did not leave a comment.

Holiday Inn 
Rating:
3.0

Be available at least until 10 pm by phone on any day

CLARISSA WRIGHT 
Rating:
5.0

Staff was wonderful and equipment worked great!

William Damewood 
Rating:
5.0

Had A 26' truck and 2 auto transport trailers reserved the day before "traffic" called to verify the pick up location to pick up truck and 1 transport in Cody WY and to pick up the second in Lovell. No problem. The next morning I was calling early and was told that Cody no longer had the AT and I would have to go to Sheridan With don't you have maps? Drive 4hrs each way. I finally found a AT in red lodge but still lost 4 hours.the lady was Brittney and was rude as hell to me. I have another truck and AT reserved for the 10th and hope I DON'T get screwed like the last one

Tim hildebrandt 
Rating:
5.0

This is a one person operation and I happened to drop it at the lunch hour so no one was there. However, there was a phone number to call and was answered right away so it caused no inconvenience. Cody is a small town and this scenario is understandable.

Rodney Morris 
Rating:
5.0

Everything about this Storage Property is absolutely the BEST. The facility is first class and the owners are on site taking care of every need for the renters. The owner Kate goes above and beyond to make sure every experience is dealt with by providing a professional, knowledgeable, and friendly service for her customers. This place is 100% awesome. Connie Lockwood

Connie Lockwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana cunningham 
Rating:
5.0

Easy drop off location that is close and simple.

Dustin Forington 
Rating:
3.0

Customer did not leave a comment.

Jamie Davison 
Rating:
4.0

Tire pressure was a little low on tires. Good otherwise.

Zella Pierson 
Rating:
5.0

Customer did not leave a comment.

Chris Bullinger 
Rating:
3.0

Customer did not leave a comment.

BRUCE KENNEDY 
Rating:
5.0

Customer did not leave a comment.

Gregory M Bennis 
Rating:
5.0

Customer did not leave a comment.

Randel Hooper 
Rating:
5.0

Thanks so much

Terry Burr  |  Overall Experience 
Rating:
5.0

Couldn’t be happier.. she was so friendly, and helpful.. everything was so easy. Super pleased.

Kea Smith 
Rating:
3.0

Close to my house!

SHERI SALZMANN 
Rating:
5.0

Customer did not leave a comment.

Jennifer Coons 
Rating:
4.0

Customer did not leave a comment.

Michael McDaniel Jr 
Rating:
5.0

Have rented from this place before and it’s nothing but professional. Will rent from them again.

Monica Brown 
Rating:
5.0

This uhaul facility is by far the best that I have ever dealt with, therefore I can not provide any suggestions for improvements!

Ron Strong 
Rating:
5.0

Customer did not leave a comment.

Joe Baxter 
Rating:
5.0

Customer did not leave a comment.

RICHARD ZINSER 
Rating:
5.0

Customer did not leave a comment.

Joni Colon 
Rating:
3.0

rear truck tire was low and leaking, front tires were bald,gas cap was broken and it could not remove it to refuel. roadside service was no help, after being on hold for nearly 20 minute. the trailer was not what I reserved and much harder to load a disabled vehicle onto.

Dean glick 
Rating:
4.0

Quick, friendly, and polite.

Bill Nicol 
Rating:
5.0

This truck needs maintenance on mountain roads. I am an experienced driver. Coming down HWY 14 in the Big Horn mountains was a challenge.

Richard Legerski 
Rating:
4.0

A little slow. But all in all great job renting. The return was flawless.

Michael McChesney 
Rating:
5.0

Customer did not leave a comment.

Anna Johnson 
Rating:
5.0

Great folks, great drop off location.

Steve Hicks 
Rating:
5.0

Hours were limited to pick up trailer. The window to get the trailer was only 3 hours which was fine but if I was unable to pick up the trailer in that time frame It would have been a problem

Colleen Gafford 
Rating:
5.0

Customer did not leave a comment.

Donnie Thornhill 
Rating:
3.0

No other choice. No one there even though it was posted as open during those hours.

Anthony Cianflone 
Rating:
5.0

Kate was super friendly and helpful and made everything easy!

Zane Cordes 
Rating:
5.0

Customer did not leave a comment.

Thomas Mallock 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY GRIGAS 
Rating:
5.0

They were closed on the day we needed to drop off the trailer; fortunately, we took it back a day early. The folks at The W Storage -in Cody WY- backed the trailer into place, unhooked it, and made everything easy!

KELLY PATERSON 
Rating:
3.0

Was scheduled to drop off the truck at 0900. Was there at 0850. No one could check in the truck until after 1030. Again, no consideration for my time. Ther was a UHAUL location 3 blocks from my destination. However, UHAUL arranged my drop location in another town, 30 miles away. I tried to get ahold of someone to see about changing locations, but was always put on hold.

Janet Caudill 
Rating:
5.0

Customer did not leave a comment.

Rueben Walkup 
Rating:
5.0

Customer did not leave a comment.

Carl Trout 
Rating:
5.0

Very easy communication. I’m a local, a single mom with 3 kids. This uhaul location allows me the independence I need to take care of my family. My life is better because of the customer service this location always has.

Leslie Zollinger 
Rating:
5.0

Fast service and easy to get to as well as in and out of. Thank you so much.

sarah clary 
Rating:
5.0

Customer service was excellent.

bILL yurkoski 
Rating:
5.0

Keep being great! Maybe work a little on the prices though.

Richard Herchkorn 
Rating:
5.0

Customer did not leave a comment.

Angela Longo 
Rating:
5.0

Trailer loaded and pulled like a dream. I had to get the Pueblo West UHaul guy to help me unhitch. This should be easier.

bILL yurkoski 
Rating:
3.0

Customer did not leave a comment.

Glen Anderson 
Rating:
5.0

Customer did not leave a comment.

tom hanson 
Rating:
5.0

Customer did not leave a comment.

jerry hinkle 
Rating:
5.0

Easy as could be! Great communication. 100% recommend!

Deb Simpson 
Rating:
5.0

Customer did not leave a comment.

Paul Gustafson 
Rating:
5.0

Very helpful!! Thank you!

Rick Cook 
Rating:
5.0

Good vehicle. Excellent service, but cab floor was covered in mud.

ARTHUR HIGHLAND 
Rating:
5.0

Customer did not leave a comment.

John Beardslee 
Rating:
5.0

Kind! Caring! Helpful!

Kaitlin Stone 
Rating:
5.0

Customer did not leave a comment.

Cheryl Bowe 
Rating:
5.0

Customer did not leave a comment.

Cheryl Bowe 
Rating:
5.0

Customer did not leave a comment.

Todd Fitch 
Rating:
3.0

Customer did not leave a comment.

Mark Pampe 
Rating:
4.0

Maybe some less bald tires on the trailer they made me a little nervous

Chris Beman 
Rating:
5.0

Customer did not leave a comment.

JOHN WRIGHT 
Rating:
5.0

Before I took off on Monday morning. I waited to 9:30a to get new wipers but no one showed up. The business said they were open 9-5. fortunately I did not hit much rain and sno. This was a disappointment!

Stephen Rehrer 
Rating:
5.0

Customer did not leave a comment.

David Derhak 
Rating:
4.0

Customer did not leave a comment.

Claudia CARABBA 
Rating:
5.0

Customer did not leave a comment.

ARTHUR HIGHLAND 
Rating:
5.0

Customer did not leave a comment.

Marty Dupertuis 
Rating:
5.0

Customer did not leave a comment.

Marty Dupertuis 
Rating:
5.0

Customer did not leave a comment.

Chris Pfister 
Rating:
5.0

they were great very personable and helpful

JAMES WADE 
Rating:
5.0

I asked at least 5 times before I rented about mice, was told, oh no. Well, the evidence of mice infestation was astronomical. Everything, i mean every single thing I had in there was full of mouse droppings. You would have thought it had been years of storage instead of 6 months while i found a house out of state. It was so bad, i had to call the exterminator for my new house as they were hidden inside my belongings and infested my brand new home. It was beyond my worst nightmare storage story. 😫 I regret trusting my belongings would be safe.

LORI THUNSTROM  |  Overall Experience 
Rating:
5.0

Doors do not seal so dirt blows in and there is no lighting. For the price we still found the storage to be valuable. People who manage it are friendly and helpful.

GLENN ROSS  |  Overall Experience 
Rating:
5.0

We stored our trailer there outside for the summer. I wish the facility was going to continue offering this service in 2022.

larry persico  |  Overall Experience 
Rating:
5.0

Have rented trailers from this location on multiple occasions, and also one of their storage units for a period of time. Never had any issues, and service has always been exceptional.

TOM WATSON  |  Overall Experience 
Rating:
5.0

Just cannot say enough GOOD things about Kate and how she runs this storage facility. She is so friendly and helpful. This facility has very easy access and convenient off of highway 120 on the way to Meeteetse close to the airport in Cody. I would highly recommend this storage facility to anyone. Thank you Kate for a wonderful experience storing our household goods.

JOHN YOUNG  |  Overall Experience 
Rating:
5.0

I never rented this place!!! Don't bother me anymore !!!

ROMAN NEUWIRTH  |  Overall Experience 
Rating:
5.0

Wonderful people! Very helpful and and made things easy.

Michael Miketa  |  Overall Experience 
Rating:
5.0

Helped me out having the unit I needed when I needed it !! Specifically, after I totaled my fifth-wheel trailer wiping it all over the interstate. Was able to leave the owners some lumber I couldn't fit into the truck and help them out and they didn't charge me for not COMPLETELY cleaning out my unit !! ;-) ;-) ;-)

Robert Quadland  |  Overall Experience 
Rating:
4.0

Great convenient location. Friendly owners.

Darlene Stuart  |  Reservation 
Rating:
5.0

Simple and easy.

Timothy Ary  |  Reservation 
Rating:
5.0

Easy to work with, clean easily accessible storage units

Jeffrey Gehring  |  Reservation 
Rating:
5.0

Easy access, priced reasonably and the owners were great.

John Einhaus  |  Overall Experience 
Rating:
4.0

Na

Robert Schoendube  |  Reservation 
Rating:
5.0

Was very nice and friendly.

Chrystal Johnson  |  Reservation 
Rating:
5.0

i like it

Privacy Request  |  First Impressions 
Rating:
1.0

I was informed unit was still in use. This took place on sunday and I was unable to find a replacement unit. I was forced to store my belongings over an hour. The employee from uhaul did apologize.

Privacy Request  |  First Impressions 
Rating:
5.0

Friendly, excellent service

Privacy Request  |  First Impressions 
Rating:
5.0

Professional team that went above and beyond for me. As a customer, just make sure you check the size of the unit you are renting.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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