Customer Reviews for The W Storage
(U-Haul Neighborhood Dealer)

1,133 comentarios

2631 Hwy 120 S   Cody, WY 82414

(307) 527-1112

Horario de oficina

  • Lunes y martes:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Miércoles:
    9 a. m. - 12 p. m. / 1 p. m. - 2 p. m.
  • Jueves:
    9 a. m. - 2  p. m.
  • Viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 1  p. m.
  • Domingo:
    9 a. m. - 12  p. m.
Horario especial
  • 4/20/2025: cerrado
  • 4/24/2025: cerrado

Servicios en esta ubicación:

Contáctanos

(307) 527-1112

2631 Hwy 120 S
Cody, WY 82414

Servicios en esta ubicación:

Horario de oficina

  • Lunes y martes:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Miércoles:
    9 a. m. - 12 p. m. / 1 p. m. - 2 p. m.
  • Jueves:
    9 a. m. - 2  p. m.
  • Viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 1  p. m.
  • Domingo:
    9 a. m. - 12  p. m.
Horario especial
  • 4/20/2025: cerrado
  • 4/24/2025: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

first class, would recommend to anyone needing a haul vehicle.

ROGER F 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHANNING O 
Clasificación:
5.0

El cliente no dejó un comentario.

Sterling F 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY S 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy V 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack C 
Clasificación:
5.0

This is the second time dropping off here and service is excellent.

LARRY S 
Clasificación:
5.0

The manager was very helpful to take care of all my needs I really appreciate her!

MARY A 
Clasificación:
5.0

The W Storage facility is easy to access, tidy, and friendly. We kept coming back for more boxes before our move and Kate was helpful every time. I highly recommend this location for all U-haul needs. (Also Cody Uniques is a wonderful antique store, also run by Kate, that I adore.)

BONNIE R 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry N 
Clasificación:
5.0

Katie went out of her way to make my rental really good!!!!

MIke N 
Clasificación:
5.0

Nada

JEFFREY H 
Clasificación:
4.0

Overall, it’s super annoying to select locations and times based off of what will work for your move and then have those pick up and drop off locations changed/times changed/ because the website just isn’t up to date enough to show what’s available to begin with.

Laura B 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN C 
Clasificación:
5.0

Everything was great. They are always kind and accommodating.

Courtney H 
Clasificación:
5.0

the lady was very friendly and helpful

Curtis a 
Clasificación:
5.0

Katie was very good and flexible with her time

MICHAEL N 
Clasificación:
1.0

Why is zero stars not an option? I had a 9am pick up time and arrived at that time to find a note on the door that said they would be back at 9:30 as they had a meeting they "could not miss". This delay resulted in the movers waiting around while on the clock. Midway through the trip the basket strap on the tow dolly became disengaged from the dolly and my vehicle had only one wheel secured. The car being towed was fish-tailing, creating a very hazardous situation. Fortunately, a Uhaul dealer in Buffalo, Wyoming kindly replaced the basket strap. Unfortunately, this delay forced me to pay for a hotel room in Buffalo and spend the night there. Sadly, my plants froze overnight and are all dead--that is approximately a $250 loss. Lastly, the windshield wipers were horrible and there was no wiper fluid in the truck. Visibility was a challenge as trucks passing me were spraying melted snow on the windshield. I had to pull over several times on the interstate to clean the windshield. I had requested to pick up the truck and dolly at another Uhaul dealer in Cody, WY but I was forced to go to this one. Between the tow dolly issue and the visibility issue, I could have died!

Gordon A 
Clasificación:
5.0

The lady at The W Storage is so nice, professional and accommodating. We have dealt with her a lot and just love her!

Janesse V 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M 
Clasificación:
5.0

The size that I reserved was not available, however they gave me the next size at the same rate. The staff was very helpful and attentive.

Althea B 
Clasificación:
5.0

Kate, is the absolute best!

Rick G 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry P 
Clasificación:
5.0

We picked the first location because it was close to the pickup site for our materials. The facility was super clean and the staff friendly and they helped us get on our way quickly. At the drop off it was even better. Fast, efficient and friendly and the location was easy to find.

CYNTHIA S 
Clasificación:
5.0

Truck could have been washed but other than that it was a great place to rent a truck , friendly , polite , no hassles , went very smoothly. I'm very happy with the way it went.

Richard W 
Clasificación:
5.0

Nothing I can think of. Everything was great.

larry s 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE T 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey O 
Clasificación:
5.0

Extraordinario servicio al cliente

Roger B 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A 
Clasificación:
4.0

When calling to rent the truck I stated it would be used for towing a 5000 lb camper and asked about tow rating and if it had a 7 pin plug for the trailer lights and brakes. After renting the 15 foot box truck, filling it up with gas .. I discovered that the truck was not equipped with a tow brake controller.. I had to return the truck three hours later because it would not work for my situation Of hauling a camper with electric brakes.. I was not credited for the full tank of gas that I had just put in the truck.. I was still charged for one day of rental. In the future, if customers request to haul any trailer with electric brakes, your vehicles are not capable of doing this because of the lack of a tow brake controller in the truck . In total I lost over $200.

Gregory C 
Clasificación:
4.0

no further remarks

CONRAD T 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H 
Clasificación:
5.0

Tire was low and the indicator light was on.

Lisa D 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony L 
Clasificación:
3.0

Really muddy

Matthew D 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia H 
Clasificación:
2.0

The counter was inside an antiques business ? Staff was not helpful and never got out of the chair they were sitting in..

JOSEPH Z 
Clasificación:
3.0

Location was closed on the day, so not the most convenient however the staff on the Uhaul contact number were very helpful during this emergency experience. The truck had not been cleaned since the previous trip so it was covered with dead bugs and dirt, however we needed to transport our disabled vehicle and were glad a truck was available when we needed it. We would recommend this location in an emergency.

Paul K 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A 
Clasificación:
5.0

The proprietor of this location returned my phone call about a drop off question even though she was out of town. Drop off was quick, easy and trouble free.

James C 
Clasificación:
5.0

El cliente no dejó un comentario.

michael s 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody R 
Clasificación:
5.0

Great place o do business.

Gregory M 
Clasificación:
4.0

I rented a furniture dolly but when I picked up the trailer there was no dolly (very disappointing). If I had known this, I would have seen if I could have gotten one in Casper before I left to pick up the trailer in Cody.

Jon U 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen D 
Clasificación:
5.0

They were perfect

Pamela M 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley B 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H 
Clasificación:
5.0

El cliente no dejó un comentario.

Toby L 
Clasificación:
3.0

El cliente no dejó un comentario.

john w 
Clasificación:
5.0

One tail light did not work, wiring was swapped out but light did not work. I had to use my own lights to prevent this unsafe condition from affecting my vacation schedule. The U-Haul rep tried but as she said she was not a technician. I want an appropriate refund on the transaction, the equipment provided was not safe until I provided my own lights to the vehicle being towed.

TERRENCE T 
Clasificación:
3.0

Give credit for turning the vehicle in a whole day early.

RONALD D 
Clasificación:
5.0

The dealer was exceedingly accommodating during our Independence Day celebrations here in Cody and that was much appreciated. Thank you, Karen Jones

Karen J 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara J 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie C 
Clasificación:
4.0

No comment

randy t 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherilyn T 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob K  |  Overall Experience 
Clasificación:
1.0

Reservations people have a severe case of idiocy.

ronald d 
Clasificación:
5.0

Great location, great service--very knowledgeable. Would absolutely use again!

Dan G 
Clasificación:
3.0

They close at 2!

Joe T 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J 
Clasificación:
3.0

Well…if your office advertises open until 5:00…on Richmond Toad Williamsburg VA. Don't leave at 4:45 and sit in your trick (yes we saw you and you saw us…) then post contact numbers in which the voice mail has not been set up… Really crappy way to do business…fortunately we called another number and they sent us to AVE hardware… Your "rep" FAILED… you should do something about it. If you actually care-(?)

David K 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey D 
Clasificación:
5.0

El cliente no dejó un comentario.

Maynard F 
Clasificación:
5.0

Easy return!

Jaye W 
Clasificación:
5.0

The folks at The W Storage were great! Couldn't be happier with the way they do business.

Patrick O 
Clasificación:
3.0

Key box is too small for the keys, you really have to push to get them in. Maybe expand that hole so they fit through it properly.

Leah S 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd F 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie R 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie R 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J 
Clasificación:
5.0

I have rented multiple times and never had a single issue. She is extremely helpful and pleasant

Helen C 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G 
Clasificación:
5.0

El cliente no dejó un comentario.

diana c 
Clasificación:
2.0

El cliente no dejó un comentario.

Harry H 
Clasificación:
5.0

everything was great. check out/check in was easy and smooth. employees were friendly and courteous.

DAVID B 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H 
Clasificación:
3.0

The location did not have the equipment from my rental. Namely a utility dolly. I was offered an appliance dolly that was not in good shape at all. It was bent and would not stay upright unless it was leaning against something. They weren't ready and acted surprised when I arrived for pick up. After using the equipment, I returned it to the same location 12 hours EARLIER than my reservation stated, yet I still got an email stating that I did not return the equipment and the U-Haul Equipment Recovery Department was starting a file on me and additional charges will be made. I do not appreciate this and it had better not occur. Period. I will need to do some research prior to using this place again.

Larry E 
Clasificación:
3.0

El cliente no dejó un comentario.

Harry H 
Clasificación:
4.0

El cliente no dejó un comentario.

Lane G 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK B 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie R 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry T 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody R 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH M 
Clasificación:
5.0

El cliente no dejó un comentario.

tom b 
Clasificación:
5.0

The truck had terrible brakes and shook so bad that my boxes fell off the shelf and broke some of my belongings. The drive was extremely rough because of the terrible shaking this truck had

Lisa P 
Clasificación:
5.0

NOTHING ALL IS GOOD

Don V 
Clasificación:
5.0

NOTHING IT IS FINE THE WAY IT IS THANKS

Don V 
Clasificación:
5.0

Great location! Easy drop-off process. Thank you!

Sherilyn H 
Clasificación:
4.0

Kate was very helpfull thank you

Billy M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick P  |  Overall Experience 
Clasificación:
5.0

Everything about this Storage Property is absolutely the BEST. The facility is first class and the owners are on site taking care of every need for the renters. The owner Kate goes above and beyond to make sure every experience is dealt with by providing a professional, knowledgeable, and friendly service for her customers. This place is 100% awesome. Connie Lockwood

Connie L  |  Overall Experience 
Clasificación:
5.0

Thanks so much

Terry B  |  Overall Experience 
Clasificación:
5.0

I asked at least 5 times before I rented about mice, was told, oh no. Well, the evidence of mice infestation was astronomical. Everything, i mean every single thing I had in there was full of mouse droppings. You would have thought it had been years of storage instead of 6 months while i found a house out of state. It was so bad, i had to call the exterminator for my new house as they were hidden inside my belongings and infested my brand new home. It was beyond my worst nightmare storage story.  I regret trusting my belongings would be safe.

LORI T  |  Overall Experience 
Clasificación:
5.0

Doors do not seal so dirt blows in and there is no lighting. For the price we still found the storage to be valuable. People who manage it are friendly and helpful.

GLENN R  |  Overall Experience 
Clasificación:
5.0

We stored our trailer there outside for the summer. I wish the facility was going to continue offering this service in 2022.

larry p  |  Overall Experience 
Clasificación:
5.0

Have rented trailers from this location on multiple occasions, and also one of their storage units for a period of time. Never had any issues, and service has always been exceptional.

TOM W  |  Overall Experience 
Clasificación:
5.0

Just cannot say enough GOOD things about Kate and how she runs this storage facility. She is so friendly and helpful. This facility has very easy access and convenient off of highway 120 on the way to Meeteetse close to the airport in Cody. I would highly recommend this storage facility to anyone. Thank you Kate for a wonderful experience storing our household goods.

JOHN Y  |  Overall Experience 
Clasificación:
5.0

I never rented this place!!! Don't bother me anymore !!!

ROMAN N  |  Overall Experience 
Clasificación:
5.0

Wonderful people! Very helpful and and made things easy.

Michael M  |  Overall Experience 
Clasificación:
5.0

Helped me out having the unit I needed when I needed it !! Specifically, after I totaled my fifth-wheel trailer wiping it all over the interstate. Was able to leave the owners some lumber I couldn't fit into the truck and help them out and they didn't charge me for not COMPLETELY cleaning out my unit !! ;-) ;-) ;-)

Robert Q  |  Overall Experience 
Clasificación:
4.0

Great convenient location. Friendly owners.

Darlene S  |  Reservation 
Clasificación:
5.0

Simple and easy.

Timothy A  |  Reservation 
Clasificación:
5.0

Easy to work with, clean easily accessible storage units

Jeffrey G  |  Reservation 
Clasificación:
5.0

Easy access, priced reasonably and the owners were great.

John E  |  Overall Experience 
Clasificación:
4.0

Na

Robert S  |  Reservation 
Clasificación:
5.0

Was very nice and friendly.

Chrystal J  |  Reservation 
Clasificación:
5.0

i like it

Privacy R  |  First Impressions 
Clasificación:
1.0

I was informed unit was still in use. This took place on sunday and I was unable to find a replacement unit. I was forced to store my belongings over an hour. The employee from uhaul did apologize.

Privacy R  |  First Impressions 
Clasificación:
5.0

Friendly, excellent service

Privacy R  |  First Impressions 
Clasificación:
5.0

Professional team that went above and beyond for me. As a customer, just make sure you check the size of the unit you are renting.

Privacy R  |  First Impressions 
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