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Rueben W.
Customer Reviews for The W Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very easy communication. I'm a local, a single mom with 3 kids. This uhaul location allows me the independence I need to take care of my family. My life is better because of the customer service this location always has.
Leslie Z.Fast service and easy to get to as well as in and out of. Thank you so much.
sarah C.Customer service was excellent.
bILL Y.Keep being great! Maybe work a little on the prices though.
Richard H.Trailer loaded and pulled like a dream. I had to get the Pueblo West UHaul guy to help me unhitch. This should be easier.
bILL Y.Easy as could be! Great communication. 100% recommend!
Deb S.Very helpful!! Thank you!
Rick C.Good vehicle. Excellent service, but cab floor was covered in mud.
ARTHUR H.Kind! Caring! Helpful!
Kaitlin S.Maybe some less bald tires on the trailer they made me a little nervous
Chris B.Before I took off on Monday morning. I waited to 9:30a to get new wipers but no one showed up. The business said they were open 9-5. fortunately I did not hit much rain and sno. This was a disappointment!
Stephen R.they were great very personable and helpful
JAMES W.A light spray of WD 40 on the ratchet strap mechanism would probably make it easier to unwind after the gritty wet winter conditions of late
dave K.I used this location for four rentals in the past month. Definitely worked out well. Service good.
SWAYNE E.This is an excellent location and the people are great to work with.
Marty D.I really liked the lady that ran the center here..
Donna B.Didn't understand why this dealer could not print out the agreement when I pick the trailer up.
Earl S.Return website is confusing for an elderly man
JOHN W.Nothing!
juli G.When we went to pick up the truck, the right front tire was BALD; it was a winter move over the Rocky Mountains and was like pulling teeth - although there were several other trucks on this lot; 3 of them had to go south, 2 were Fed Ex returns and needed to be serviced, and 2 of them were reported stolen. the lady wasn't helpful and didn't really care beyond us paying for the truck. We lost a day and spent 4 hours of 2 of our moving guys time to straighten this out. When I asked about a credit, I was told by the office lady that I can deal with that at the other end!!! DO NOT RECOMMEND!!
Linda B.The truck smelled horribly, it was also dirty. A metal bar was also left in the back that I had to dispose of
Becca W.Great place and great people. I have rented the same trailer 3 times now and will be back next time I need one!!
Marshalls B.Always great to work with
aspen N.Two fat dogs and a friendly cat made the wait enjoyable.
Albert V.The lady was amazing
Mark D.I have used a trailer two times and everything was great both times! I will be back!
Marshalls B.Check the lights and the straps. Both needed repair
Gregory B.Truck had issues with door molding being loose and the parking brake warning was very annoying.
Andrea D.Pleasant people to engage with
John H.The whole rental was a fiasco, original pickup was Bozeman, Mt. but then at the last minute they said they didn't have one..had to drive to Cody, Wy. only to discover they were suppose to be closed for lunch from noon to 1pm..but ended up noon to 2pm.Had to wait 2 hours. Was not informed of any of this when talking to the woman on the phone.,And, for some reason they had changed our drop off point to Newport, Washington from Sandpoint, Idaho and when I called they argued with me that I had done it. Why would I set it up to drop off the trailer 40 miles from where I was dropping off the car. Not real happy with customer service.
Anne H.Very efficient operation, Thank you.
Michael F.Great location and professional servic
THOMAS B.I asked at least 5 times before I rented about mice, was told, oh no. Well, the evidence of mice infestation was astronomical. Everything, i mean every single thing I had in there was full of mouse droppings. You would have thought it had been years of storage instead of 6 months while i found a house out of state. It was so bad, i had to call the exterminator for my new house as they were hidden inside my belongings and infested my brand new home. It was beyond my worst nightmare storage story. I regret trusting my belongings would be safe.
LORI T. | Overall ExperienceWrong trailer on pickup. Reserved a 5 x8. Had to return the 4x8.
Doug H.I was given a trailer with tires that had to be replaced in less than 100 miles for a 1700 mile trip. I am assuming no one looked the tires over in advance of our trip or did any maintenance to this trailer prior to our pick up date. This cost me money and time that affected the rest of my trip. I was extremely disappointed in this experience and extremely frustrated by this huge inconvenience.
Angela S.Kate and her husband do a wonderful job as U-Haul franchisees!
Earl W.Drop off was a nightmare. No way to return trailer with out jumping through hoops and several chats and a phone call.
Kenneth S.Your service is customer focused and efficient. Gracias
Steven H.Anytime I need Uhaul, whether a trailer, or a van, I know I can count on Cody Uhaul on Rt. 120. Kate is responsive, responsible, professional, and works very hard to make sure her Uhaul customers get the best advice (many of us are new to this system), and works overtime to find a way to fit our schedules, not making us fit her schedule, and time table. I have used Cody Wyoming Uhaul to travel to Oregon, Montana, back to Cody, and then to Guilford CT, and back to Cody, and then back to CT, and when I need Uhaul next time, I will ask for the best advice I can get. In Cody with Kate. Aloha, Russ
russ F.There is only one Uhaul facility in Cody, next closest 24 miles away in Powell, WY. Guy in Cody probably hasn't smiled since he was 10 years old. Wasn't looking for a new friend but a "how you doing" greeting would have been nice.
Thomas D.Nothing I can think of.
Jon D.Doors do not seal so dirt blows in and there is no lighting. For the price we still found the storage to be valuable. People who manage it are friendly and helpful.
GLENN R. | Overall ExperienceWe stored our trailer there outside for the summer. I wish the facility was going to continue offering this service in 2022.
larry p. | Overall ExperienceHave rented trailers from this location on multiple occasions, and also one of their storage units for a period of time. Never had any issues, and service has always been exceptional.
TOM W. | Overall ExperienceJust cannot say enough GOOD things about Kate and how she runs this storage facility. She is so friendly and helpful. This facility has very easy access and convenient off of highway 120 on the way to Meeteetse close to the airport in Cody. I would highly recommend this storage facility to anyone. Thank you Kate for a wonderful experience storing our household goods.
JOHN Y. | Overall ExperienceI never rented this place!!! Don't bother me anymore !!!
ROMAN N. | Overall ExperienceWonderful people! Very helpful and and made things easy.
Michael M. | Overall ExperienceHelped me out having the unit I needed when I needed it !! Specifically, after I totaled my fifth-wheel trailer wiping it all over the interstate. Was able to leave the owners some lumber I couldn't fit into the truck and help them out and they didn't charge me for not COMPLETELY cleaning out my unit !! ;-) ;-) ;-)
Robert Q. | Overall ExperienceGreat convenient location. Friendly owners.
Darlene S. | ReservaciónSimple and easy.
Timothy A. | ReservaciónEasy to work with, clean easily accessible storage units
Jeffrey G. | ReservaciónEasy access, priced reasonably and the owners were great.
John E. | Overall ExperienceNa
Robert S. | ReservaciónWas very nice and friendly.
Chrystal J. | Reservacióni like it
Privacy R. | First ImpressionsI was informed unit was still in use. This took place on sunday and I was unable to find a replacement unit. I was forced to store my belongings over an hour. The employee from uhaul did apologize.
Privacy R. | First ImpressionsFriendly, excellent service
Privacy R. | First ImpressionsProfessional team that went above and beyond for me. As a customer, just make sure you check the size of the unit you are renting.
Privacy R. | First Impressions