Customer Reviews for The Villiage Laundry
(U-Haul Neighborhood Dealer)

662 comentarios

3661 S Hwy 27 Ste B   Somerset, KY 42501

(606) 219-4992

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(606) 219-4992

3661 S Hwy 27 Ste B
Somerset, KY 42501

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

tracey S. 
Clasificación:
5.0

??????

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey S. 
Clasificación:
4.0

These people were very helpful, but I stopped at 3 separate locations trying to drop it off before I found them. Two were permanently closed and one location on hwy 914 had nobody at work.

Mark P. 
Clasificación:
1.0

we over filled gas when returning, returned with a full tank ! over $40 in gas!!!! This was the dirtiest U HAUL I have ever rented, very disappointed customer. Both cab and box were dirty. We have rented U Haul's several times and have never seen this. I actually use to be a agent for U Haul in Somerset Ky a few years ago, very very disappointed

Allen B. 
Clasificación:
5.0

The cabin area had been smoked in prior to my use. There was visible cigarette ash in the window cracks and the drivers cabin smelled of cigarette smoke. I recommend cleaning after each use as there was dirt on the floors too.

Ben R. 
Clasificación:
5.0

Freindly staff an professional

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Connie K. 
Clasificación:
3.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim G. 
Clasificación:
4.0

All was great. My only issue I had was with the link when I did my after hrs return but that could have just been me.

brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy or Don H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
3.0

I rented an appliance dolly. The dolly was really worn, it did the job .

tim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Homer P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maxine B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
1.0

So when we went to hook up the trailer one tire had zero tread I've never seen a tire this bald my whole life. I said man this tire is bald he responded we can't change tire you have to call the road side assistance if it blows out given my wife and 3 young kids are pulling this 4x8 but we were out of time and had to drive from TX to KY the next morning. It was ok till we hit the rain and the trailer was going all over the place so it added about 3-4 hours on our trip witch was supposed to be 13 hours. When I turned it in I told the lady and she was very concerned and schedule maintenance for the tire. But the location and personnel were horrible and so was the trailer i have pictures if you want to see but literally it could have risked someone's life plus the tags on the trailer expired on march of 2022 5 months ago. Give me a shout i would love to discuss your business practices my phone is 5802840813

Victoria H. 
Clasificación:
5.0

Quick drop off.

Hugh H. 
Clasificación:
5.0

Easy to rent from and the best experience I have had with U-Haul during the past several years. Highly recommend this location.

Floyd P. 
Clasificación:
3.0

When I returned the car dolly very nice lady helped me

Erich C. 
Clasificación:
2.0

We didn't know about a event happening in town and didn't plan for the traffic, after stopping to refill the truck and arriving 8 minutes late we were charged for another day, which came out to be more than the day I actually paid for. I asked if I could keep it for an extra day but was refused because I had handed her the key in. I would have liked to have it for the second day seeing as I had to pay for it.

Danny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradlee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradlee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradlee B. 
Clasificación:
5.0

No complaints!

Travis W. 
Clasificación:
5.0

Good service. No complaints.

james A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
3.0

We did after hours drop off so this doesnt apply

Cheryl J. 
Clasificación:
5.0

The lady is always friendly and very helpful.

Bernice B. 
Clasificación:
2.0

I was quoted $76.43 as my total when I reserved the truck for one day and 35 miles. When I picked the truck up I opted for the insurance which added $28.00. The truck had 1/4 tank of gas when I pick it up. When I left with the truck they charged me $154.23. That's way more than I should have been charged. When we returned the truck, we put $20 of gas back into the truck and brought it back up to 1/4 of a tank. I received a $86.75 charge as a fuel charge!! This is not right. I want to be able to use uhaul but won't be able to in the future if this is how I will get charged.

ashley G. 
Clasificación:
4.0

Overall our experience was good. But we were charged to have the truck for 4 days, or 96 hours. We only had the truck less than 48 hours, under two full days. We paid like $461 for 4 days. Those charges should be pro-rated and we should be refunded some portion of the charges, as we returned the truck 2 full days early.

charlotte B. 
Clasificación:
3.0

Everything was fine. Accomplished my goals with the rental.

Greg D. 
Clasificación:
4.0

young woman that helped us on the return was very nice. I am STILL waiting for my call back from the customer service supervisor to address our issues with this rental. I have made 8 different phone calls regarding this rental.

Paula P. 
Clasificación:
5.0

My experience was very good. Everything was done electronically including my receipt. Staff at this location was very efficient and knowledgeable.

Cassie C. 
Clasificación:
5.0

No concerns here. The agent was extra helpful. I had paid for a wiper blade replacement. I asked the agent if she knew how I could file for reimbursement. She made a call & then told me it would be credited on my card. So - reservation, pick up & drop off were great. My concern is with the vehicle.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven J. 
Clasificación:
5.0

Very friendly service.

Marialice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian D. 
Clasificación:
5.0

All my needs were met and all with a friendly face and prompt service. Gracias

DAN J. 
Clasificación:
3.0

Customer service was rude

Gregory H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawne R. 
Clasificación:
5.0

Great service. Friendly and helpful staff. A great experience. Thanks!!

john G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
4.0

I ordered and paid for an appliance dolly but one was not in the bed when I got there. I posted pictures.

Stuart O. 
Clasificación:
1.0

No one checked my mileage, before i left. The first truck I got the check engine light was on and would jerk in drive. Never was told where to park my uhaul when I brought it back. Just over all a bad experience and I won't do it again

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila E. 
Clasificación:
5.0

There wasn't a place for us to park the truck, but personnel was there to check us in. This was the only location where a live person actually helped us, and it was greatly appreciated.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

The personnel at this location was the best seen to date … from the moment I walked in until the time of departure, the kindness, courtesy, and customer service were nothing short of outstanding … your company needs more like them “hands down.”

Greg H. 
Clasificación:
5.0

The attendant was very friendly and knowledgeable. Reasonable rates.

brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
3.0

I've used this location a lot and it's one of the best

WILLIAM D. 
Clasificación:
4.0

Very clean pick up spot, and the employees were outstanding.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

holly B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
3.0

Average rate is average for the USA which is sad

WALLY I. 
Clasificación:
4.0

They lady was very courteous and keep her property in a nice orderly fashion

CYNTHIA H. 
Clasificación:
3.0

Uhaul was very dirty. For 120 dollars for 11 hours it didn't seem worth it.

Adam G. 
Clasificación:
1.0

The u haul was very dirty had dog feet prints and hair all over cab and the back. The lady was rude and gave me NO paperwork and did not send anything to my email as she said she would. The truck had a tire bearing about to go out making an bc awful noise And I was driving it to Tennessee so this was a big concern that it would go out.

cynthia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Very helpful person during the reservation and pickup process

brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

tommy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

anne K. 
Clasificación:
5.0

Obviously this location is a family affair, which I like! Very courteous and helpful.

JC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry C. 
Clasificación:
5.0

Very fast

william B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina M. 
Clasificación:
2.0

Actually listen to the customer. When the customer tells you how long they need the truck for actually put in the correct dates. This mistake cost me an extra $200.

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

Gracias

MIKE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna T. 
Clasificación:
5.0

All was great

ROBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

billy T. 
Clasificación:
5.0

At this time I have nothing to say about improvements. I have rented from there several times and have always had a very happy experience. Gracias.

bernice B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESIA F. 
Clasificación:
1.0

couldn't get in lock box .

kay S. 
Clasificación:
5.0

Great service, no improvement needed.

DANNY G. 
Clasificación:
1.0

Make sure the truck that is scheduled for rent is not given away to another customer.

Zach B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
No se han enviado comentarios para esta ubicación.

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