Customer Reviews for The Vault Self Storage
(U-Haul Neighborhood Dealer)

427 reviews

1280 E Ralph Hall Pkwy   Rockwall, TX 75032

(469) 698-3307

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(469) 698-3307

1280 E Ralph Hall Pkwy
Rockwall, TX 75032

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Someone or your computer system changed my request for no insurance and I paid for safe move when I did not select the safe move option.

Floyd B. 
Rating:
5.0

Thanks for a great rental, would highly recommend !

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Harold B. 
Rating:
4.0

Customer did not leave a comment.

Sydney S. 
Rating:
5.0

She was very nice and helpful,

STEVE B. 
Rating:
5.0

Friendly. She was ready for me

BRIAN L. 
Rating:
5.0

Very professional and courteous!

Jose M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Perfect customer service. A great experience from start to finish.

Ian B. 
Rating:
5.0

I was in and out in a timely manner.

Elias L. 
Rating:
5.0

Customer did not leave a comment.

Mesut B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jacquelin C. 
Rating:
5.0

Really easy drop off!

SHARON S. 
Rating:
5.0

The person in the front desk is great

CARLOS P. 
Rating:
5.0

Check tire pressure daily

Ruby S. 
Rating:
5.0

Fast and easy truck rental. Thank you!!!

THOMAS C. 
Rating:
5.0

The check-in and check out were fast, efficient and effortless and the equipment was well maintained and performed even better than expected. The price was fair, the people were friendly and efficient and the equipment exceeded expectations...I wouldn't change a thing.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
5.0

Accessibility, U-Haul in good condition and the service is efficient

David H. 
Rating:
5.0

Accessible location and everything was ready

Danette M. 
Rating:
5.0

No improvements needed. Thank you!

charles K. 
Rating:
5.0

The lady was super sweet and respectful

Elijah I. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Randall Z. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Great friendly staff clearly showing they care and going above amd beyond!

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Excellent customer service at this location, helpful and friendly!

Nick P. 
Rating:
5.0

It was a good experience that I wish I had went to the first time instead of where I went first.

Alex M. 
Rating:
5.0

Great experience as always! Especially returning online on a Sunday!

Terrence L. 
Rating:
5.0

Great service, greatly appreciated. Keep up the good work!

Ross L. 
Rating:
5.0

The service it's great,fast and very helpful I forgot the lady name she's very friendly and sweet so one more time thank you. You guys rock!!

Valon G. 
Rating:
5.0

Whole experience was great.

Carol F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Barbara Y. 
Rating:
5.0

Nothing bad to say about U-haul. Personnel were pleasant and knowledgeable.

Martha M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Derar Y. 
Rating:
5.0

Customer did not leave a comment.

Kate S. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
5.0

East experience!

Danette M. 
Rating:
5.0

Great service. Clean van.

Donnie M. 
Rating:
5.0

The girl who helped us was very helpful and nice!

John B. 
Rating:
1.0

A couple of things, #1 the UHual website said that Veterans received a discount, this UHaul site said that they did not. I was overcharged for usage of UHaul as well. I took the UHaul 81 miles and returned it that night which should have been $55.89 + $19.95+ tax/fees. I was charged $135.54. I could have rented from Enterprise using USAA and gotten a better Deal. I work construction here in North Texas and will make sure that every veteran buddy and construction worker know what a crap deal I received. From YOUR WEBSITE, “All active and retired military members are eligible for a 15% discount on all trucks, trailers, and towing equipment from U-Haul.“

David H. 
Rating:
3.0

My pick up time was delayed because the location lost the keys to the truck and had to have it replaced so I didn't get the truck till later. When I picked the truck up the trailer had a flat tire. I wasn't more than 10 miles down the road and I looked at the video I took before I drove off of the lot and saw that it was flat when I was still at the lot. I had to contract customer for them to come out and fix the tire.

rylee B. 
Rating:
5.0

Miranda provided exceptional customer service. She ensured a quality experience with her efficiency and personality!

Bob S. 
Rating:
5.0

Person in office was outstanding! Made the process easy would always rent here!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Krista H. 
Rating:
5.0

Customer did not leave a comment.

Roland D. 
Rating:
5.0

I received excellent service.

rufus B. 
Rating:
5.0

Thank You everyone was great .

Cathy R. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

I was shocked how simple the process was, how easy to drive and how fantastic the staff was. I will always use uhaul for moves or loading big items.

Lisa L. 
Rating:
3.0

check the fuel gauge even though its shows full they are not full riped off for about 3 gallons of fuel

Steven J. 
Rating:
5.0

Customer did not leave a comment.

rebhi S. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Clinton B. 
Rating:
5.0

Customer did not leave a comment.

GINA E. 
Rating:
5.0

The ladies had a great since of humor and great attitudes. Thank you for everything

Clarence J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

First time getting a uhaul. Loved it. I could not have had a better move without it

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Christianna R. 
Rating:
2.0

Don't pickup here. Lady who gave out keys obviously didn't have her morning coffee. Her attitude alone has turned me off to renting from U-Haul as a whole. Seemed like I was more of a hassle rather than a customer. Truck was reliable and price was good otherwise. AVOID this location..

Mikel H. 
Rating:
5.0

Customer did not leave a comment.

Sheila D. 
Rating:
5.0

Easy rental. No surprises. Very friendly and helpful staff.

Alan J. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

Customer did not leave a comment.

dennis D. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Easy and quick not to mention close location. Thank you!

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Curtis R. 
Rating:
5.0

Customer did not leave a comment.

Bret M. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Very friendly service. Super-easy and quick!

Michael D. 
Rating:
5.0

Shelley was great!

James D. 
Rating:
5.0

The truck needed windshield wiper fluid

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Moojan H. 
Rating:
3.0

Equipment was great…The lady at the desk was not pleasant at all. Gave her the benefit of the doubt when we picked up because it's early and, hey, I'm a little grouchy in the AM too. However, when we get there to drop it off that afternoon there was a sign on the door to call a number because they were out of the office. I left my phone at home so I just waited outside, no big deal. Evidently it was because when the lady showed up she looked at me like I was an idiot and pointed to the sign and let me know it said to call. I won't be going to this location again. It didn't put her out any me waiting there, I wasn't upset or anything having to wait. Customer service training is definitely needed

Frank P. 
Rating:
5.0

Customer did not leave a comment.

AMBER W. 
Rating:
5.0

Fast, Friendly, and Efficient

Todd H. 
Rating:
5.0

Very kind employee. Great customer service!

Donna D. 
Rating:
5.0

No comment everything is good and friendly

JOSE C. 
Rating:
5.0

Very friendly & knowledgeable

Bret M. 
Rating:
5.0

Shannan is the best!

David G. 
Rating:
5.0

Extremely friendly and helpful staff

mike M. 
Rating:
5.0

Customer did not leave a comment.

Judi E. 
Rating:
5.0

Customer did not leave a comment.

Araceli G. 
Rating:
4.0

was a quick and painless operation, the ladies at the location were helpful.

Travis D. 
Rating:
5.0

Customer did not leave a comment.

Clarissa M. 
Rating:
5.0

Fix the TPMS fault.

David H. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

The rental was a snap, and, the staff was great to work with.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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