Customer Reviews for The Vault Self Storage
(U-Haul Neighborhood Dealer)

331 comentarios

1280 E Ralph Hall Pkwy   Rockwall, TX 75032

(469) 698-3307

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(469) 698-3307

1280 E Ralph Hall Pkwy
Rockwall, TX 75032

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fix the TPMS fault.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike M. 
Clasificación:
5.0

The rental was a snap, and, the staff was great to work with.

Lawrence W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri M K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CJ D. 
Clasificación:
5.0

You were perfect!!

Kathleen G. 
Clasificación:
3.0

No issues with the uhaul truck at all very clean and well maintained, the lady at the front kind of had a attitude for whatever reason could of been nicer to a paying customer that's it. Other then that I would recommend

Gavin T. 
Clasificación:
5.0

Nothing to recommend, everything was simple and the van was perfect for the purpose.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
3.0

Even though I did everything on my phone, I still had to wait 15 minutes in line just to get the keys for my rental.

Park E. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

Very good customer service. Shannon was very nice and helpful.

Mary W. 
Clasificación:
5.0

Quick and easy

Cynthia B. 
Clasificación:
5.0

Received great customer service and there is nothing to improve on in my opinion.

Helen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

She was amazing and very helpful on everything

Jamie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott O. 
Clasificación:
5.0

Though the location is very convenient , staff was very rude.

Celeste V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby A. 
Clasificación:
5.0

Great experience in and out quickly. Happy about the pricing we thought that was pretty fair.

Sean H. 
Clasificación:
5.0

Truck had not been swept out.

Gerald B. 
Clasificación:
5.0

Very very very kind woman helped me.

Bailey P. 
Clasificación:
2.0

I had reserved a dolly along with the 9' van, but at the counter I was told that they had given the dolly away to someone else and they didn't have any more dollies. What's the point of making reservations if there is no guarantee for getting the stuff that we had paid for?

Nilanjan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alyssa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIE BRYAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
5.0

Rental was fast and easy to complete transaction.

Marion M. 
Clasificación:
5.0

Can't think of a thing…

Sandra N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

We have used this location over a dozen times and each time we were met with politeness and professionalism.

Shelia R. 
Clasificación:
5.0

Awesome

Linda M. 
Clasificación:
5.0

Employees were very friendly and efficient. They made it such an easy process!

Rebecca H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyunna J. 
Clasificación:
5.0

The lady tha.t helped me was excellence.

LARRY S. 
Clasificación:
5.0

Awesome customer service, will definitely use again

Eric T. 
Clasificación:
5.0

Always excellent service

todd L. 
Clasificación:
2.0

The lady who I dealt with made me feel as if I was an inconvenience to her. My impression was that she would rather me not rent a van from her. Which, as a business owner, I find confusing. Without my customers, I don't have a business. I usually rent from the riding club rd. location and will continue to in the future.

Brent R. 
Clasificación:
4.0

The AC was not working properly in the truck. I did make mention to the rental person upon return.

Luke S. 
Clasificación:
1.0

Not friendly service. Needed to keep the truck for an extra day. Attendant treated me poorly . First time

Clint O. 
Clasificación:
2.0

From the moment we walked in this lady at the office was rude. Sales lady was rude and acted like she was doing us a favor. Every question we asked her and she clearly didn't sound like she wanted to help. In fact she on her personal phone and she looked annoyed that I went inside to ask another question. I would never use this UHaul location again. You can't ask her a question without her trying to make you sound stupid. Completely unsatisfied with this experience and it was my first time ever using this service.

Humberto O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY B. 
Clasificación:
5.0

Nothing- the experience was perfect!!

Leigh J. 
Clasificación:
5.0

Very professional and friendly. I have had tobuse several uhaul locations lately and this experience has been wonderful, above and beyond performance. I will definitely rent here again.

LURA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren A. 
Clasificación:
4.0

Wipe out the cab. I brought disinfectant wipes and used. The staff was excellent.. very helpful and courteous.

Vicki C. 
Clasificación:
5.0

We really appreciate the professionalism of the staff at this location. The equipment is always clean and in good condition.

Shelia R. 
Clasificación:
5.0

Shannon is just the best. She,'s been amazing help me through a personal crisis; I desperately need it I really needed to pick up a van but couldn't get to the

Lilly S. 
Clasificación:
5.0

Very happy with the customer service

Randall P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M. 
Clasificación:
5.0

As always, we've had such good luck with U-haul, whether buying supplies or renting trucks. This is a really nice location and we were able to get the truck, get things moved quickly and return early. Your employee was very accommodating and helpful getting us taken care of. We appreciate it.

Sally F. 
Clasificación:
5.0

Nothing . Went very smooth

terry C. 
Clasificación:
5.0

The process was very simple, for the most part. Took a second to figure out how to add the photos, but that's mostly because I'm not text savvy. The vault attendant was helpful and kindly allowed me to leave my car there while I use the van. The van was in good condition. Gracias.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy L. 
Clasificación:
5.0

Keep being nice

Herbert C. 
Clasificación:
5.0

I very much appreciated the cleanliness of the vehicle that I rented and the pride that was taken into making sure that I brought it back exactly the way I'm taking it. I appreciated he very good customer service I received from Shannon

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ester C. 
Clasificación:
5.0

The check in and return processes were perfect...quick in, quick out.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
5.0

I don't care how often I may have to step into this office or call. I am always treated well and helped beyond my expectations.

KATHLEAN W. 
Clasificación:
5.0

Hardworking yet friendly desk clerk!

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

ND

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi Z. 
Clasificación:
5.0

ND

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D. 
Clasificación:
5.0

Great customer service, no-hassle, quick process for rental and return

Norleshia C. 
Clasificación:
5.0

Everything was great we were allowed to extend our time Cooke because the move took us a little longer than we thought and Shannon was very nice and helpful!!!

Janet W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEATRICE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise W. 
Clasificación:
5.0

Great service and affordable

Derrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald E. 
Clasificación:
4.0

I use this location when I need to rent from Uhaul. The service is fast and easy, & the Van I rented was more than adequate. There was only one hiccup I encountered, it's the mobile check in, my cell phone location was not detected even though I was at the front door. I couldn't complete the checkin procedure. I returned the Van 45 mins earlier than the required time, but now I have to wait until Monday when this location opens. Crossed fingers I won't be administered a late charge,or even worse, extra rental days. Overall, very happy with Uhaul.

Louis W. 
Clasificación:
5.0

The owner(s) are always friendly/helpful and professional. I truly appreciate them. We have rented from them 3-4 times.

Shelia R. 
Clasificación:
5.0

So I clicked YES regarding the cleanness of the truck. It wasn't too bad but the road grim that was on it made it hard to spot any damage the van might have had. I noted this at check also.

Parker S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ike T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M. 
Clasificación:
5.0

Great customer service! Thank you!

Adrienne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
5.0

Very professional and courteous!

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelia W. 
Clasificación:
5.0

Quick and easy transactions. Thank you for the truck.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestrial J. 
Clasificación:
5.0

Shannon is so helpful; despite Internet and phone service being down all day, she used her personal cell phone to confirm the rental.

Linda P. 
Clasificación:
4.0

Pick up was easy and drop off was convenient with the app on my mobile

Sterling D. 
Clasificación:
5.0

I did have problems with the app, but the lady that worked inside helped me, and she was great. She may have had problems with the app when I turned in the van but am not sure. I will definitely rent again.

Tracey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

david K. 
No se han enviado comentarios para esta ubicación.

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