Comentarios de los clientes para The UPS Store

All good. I did the drop off using the APP but i did have to try the location for some help. All is well.

Online check in didn't work so I had to go into the store. Service was great and process was easy from there

I tried to contact my original return location, Grand Lake Rd.,and there was no answer and a voice mail that you didn't even know was a business. Then at the UPS store on Keltic Dr. there U-Haul debit machine was broken and couldn't return my deposit so I am waiting for a cheque. U-Haul needs to make sure ALL of their pick up and drop off points have functioning equipment for transactions and are at businesses that will serve people. The UPS store was friendly and helpful, this is the location I will be using but it NEEDS a new debit/credit terminal.

The connection should be done by the agent and not let me handle the connection.

Staff very friendly and went out of their way to make everything easy for us.

Bill provided excellent service. I highly recommend his location.

Bill was the customer representative at this location. He was very helpful and efficient. I will recommend this location and Bill to family and friends.

Absolutely nothing if they are dealing with Bill Brown... He was exceptionally accomodating...courteous...polite...and made this part of move transition very easy ....I highly recommend he be informed that he went above and beyond what we expected...would definitely use this location again and commend him for his great customer service

all good

The agent was very helpful and patient during the pick up process as there were a number of other UPS customers that arrived. Good size parking lot. I would recommend this location to customers within the Sydney NS area.

Better signage. I think they're renovating roof and siding so makes it hard to find.

We had an excellent experience !! Great location and awesome service !! Thank you :)

lower your prices

The store manager at this location was excellent!!!

excellent service great staff

Not much The store was really busy but Bill did not make me feel rushed and looked after me

Had to go to 4 diffrent u-haul locations to get a truck witch added extra 10 miles onto my trip

Great service, super friendly staff, but annual safety inspection was past due 8 months prior to me using the vehicle, tires looked like the tread were drawn on with a sharpie, massive exhaust manifold leak and fumes into the cab, but that's to be expected in a neglected 8.1L gm, had to add 3 litres of oil and pretty sure the old girl needed a set of tie rod ends, so all in all a normal U haul experience

Very friendly, good service even offered to open up early so I could make an early start.

I was told by Marnie, Cape Breton Flooring location, "I would have unlimited mileage", which was incorrect according to the personnel at the UPS store. Also, a headlight was burned out on the Driver's side.

Truck had 1/4 of a tank of fuel and wasn't made aware that I would not be reimbursed for any extra fuel when returning the vehicle. Representative simply said it is in the contract. This is very unsatisfactory. Your contract protects Uhaul but does nothing to protect the customer. There is absolutely no way for the customer to calculate how much fuel should be in the vehicle to arrive safely at the desired destination. Uhaul vehicles should be filled with gas when picked up by the customer to alleviate any confusion and frustration trying to calculate fuel levels during and at the end of the rental agreement. Would appreciate being reimbursed for the extra 1/4 tank of fuel. $60. to $70. Very dissatisfied with my experience.

Location was fine. Truck broke down while in use and a replacement wasn't brought until the next day. The break-down put us behind schedule, but we were not permitted to extend the rental even though we lost time in it.

Nothing. Equipment was clean and very functional

Ask better questions, those questions are not appropriate. The location was all right. This was the only location that had the truck. The Equipment was CLEAN but a bit beat up which is not the fault of the store. So ask better questions.

I received a phone call to pick up truck in one location ..I then later received an email with a different address I would have liked a phone call explaining why my location changed instead of a confirmation email with just an address ... but brand new truck was great speedy service too great job u haul

The equipment options were very limited and the check in system froze and took longer than expected. The break lights on the trailer didn't work because the connection was corroded.

Always a pleasure to deal with Bill and his staff. Old location was more obvious. at this new location the u haul equipment needs to be seen from the road especially at night. "not the case"

Great service. The gentleman working there was extremely accommodating. Keep up the good work.

Thanks to the u haul personnel, they were very helpful and roller was very good to move a piano.

i never really thought of using uhaul before,,,now,,i will never rent anywhere else,,,ty,,,awesome

Very nice people to deal with

just keep doing what you are doing.excellent service.

Excellent customer service

I had to go to 3 stores before finally this store found me a truck smaller than i rented. Did not get guarentee either.

low key drop off location. Gentleman was nice, no problem.

It took me several times calling to get through, the phone was ringing off the hook and when I went into the UPS office I asked if they ever answer their phones and his reply was "WHEN WE ARE NOT BUSY"

The person who rented the same truck at Sydney and returned it within 24 hours in Truro was verbally advised of an early return discount. Is that something that all customers are supposed to qualify for?

allow debit/credit cards to be used at non uhaul locations. also not change mileage when you have to pick up 18 miles from your chosen location. we had to call up and get adjustments made as already upon arriving at destination...we were already over before dropping off.

Fast, courteous and on budget.

My reservation was wrong. They made it for the wrong location. The only truck that was available was smaller, then the reserved one. Lost time, Donna Nagle

The area was difficult to maneuver around because it was so busy. The uhaul was in an awful state of disrepair when I picked it up and the owner was well aware of the problems. He actually told me the lights on the dash would come on and off but that they had techs look at it and found nothing wrong but that he was happy it was leaving his shop so they could deal with it in Dartmouth. The owner did not do a walk around of the truck with me. If he had of I would certainly not have taken it just from the state of the outside alone.

We picked up the truck at 3:15 on Thursday and were done with it by around 10:00 so we dropped it off in the same spot we picked it up there was no drop off box for the keys so we kept them, Friday morning I got a rude phone call telling me they needed the keys ASAP because it was still on my nickle and they couldn't rent it out again until I did we had booked it til4:00 I was not pleased . We used a uhaul truck before and we're never treated like this. The truck had no working gauges or speedometer it had a huge dent in the hood and damage on both sides that I took pictures of so we would not be charged for said damage we were totally disappointed .

friendly people at this location

the steering wheel was dirty...had to clean my hands and the vehicle stank. couldn't wait to get home to shower. the people at the location were great.

Very expensive....checked with a shipper and could have got the job done for much less money

winter tyres

I was very please with the customer service I receiver from this location.

Check the widening and make sure there is not a penis spray painted on the passenger side which the driver did not see hooking up the trailor. I took this trailor to transport my dj gear to a wedding. Thank you you assholes! I'm very mad and you manager of this area refuses to do anything about this. I will be doing somthing about this! Trust me!

Open on the weekends

unit was dirty on outside had to wash it myself