GREAT SPOT TO RENT AS ALWAYS
Robert G.
Customer Reviews for The UPS Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Good Location to Rent From
Robert G.Good location to rent a U-Haul
Robert G.The guy was one of the nicest people in met
Alan F.Best spot to rent a U-Haul
Robert G.Very good people to deal with
Eugene S.Excellent service.
LORI P.Everything was great
Theresa R.The gentleman at the location was very nice and efficient.
Nicole J.Great location for renting trucks
Robert G.Great service at this location
bill B.The trailer was very squeaky. There were also a couple of the rubber keeper pieces, used for securing the ends of the chain, missing or broken. The service at the location was excellent
Otto G.I was pleased with this experience. The only problem was the radio did not work on rhe truck.
john M.Great rental location
Robert G.Good location to deal with
Robert G.Fast friendly service
Debbie P.Not much,everything was professional, Thank You
neale M.great service from this location
bill B.Highly recommended
Robert G.Excellent all around!
MICHAEL S M.Truck was dirty and there was garbage behind the seats
KENNETH MICHAEL M.Great location to rent from.
Robert G.Excellent service at this location
bill B.All was great. Maybe some bungie cord attachments inside the trailer? Easy to use easy to drive, decent price, excellent customer service :)
Dawn W.N/a
warren M.do just what you are doing
Kevin A.Everything was great. Bill provided excellent service. He made my otherwise hectic day a little better.
Clinton C.Staff friendly and helpful.
Trevor N.Nothing to improve the service was excellent , thank you.
warren M.I rented a car hauler which was clean and had new chains installed a day earlier. The trailer looked to be in good shape. After leaving the yard it felt like I was pulling a ton of weight but had not loaded the trailer with a vehicle yet. I stopped and checked to make sure the emergency brakes had not come on, which they had not. 1.5 hrs later while getting gas I noticed one of the tandem tires was completely sheared off. The axle bearing was seized and I had dragged the trailer that long (only 1 of the 4 wheels was seized). I was only half way to my destination. Fortunately there was a U-haul dealership where I was. I dropped off the trailer and arrangements were made to pick up another in the next town. The dealer where I was asked the dealer where I was going to have the trailer cleaned off (there was lots of snow out) and to have the paperwork ready after he gave them my contract number. Upon arriving at the next location, nothing was ready. There were not busy at all and seemed clueless on how to proceed. I spent 45 minutes waiting while they waited on the phone. One fella refused to go out to dig out the trailer. Service there was very poor. In all this whole breakdown extended my day trip by an extra 6 hrs.
Daniel V.All good. I did the drop off using the APP but i did have to try the location for some help. All is well.
YORKE B.Online check in didn't work so I had to go into the store. Service was great and process was easy from there
Janine G.I tried to contact my original return location, Grand Lake Rd.,and there was no answer and a voice mail that you didn't even know was a business. Then at the UPS store on Keltic Dr. there U-Haul debit machine was broken and couldn't return my deposit so I am waiting for a cheque. U-Haul needs to make sure ALL of their pick up and drop off points have functioning equipment for transactions and are at businesses that will serve people. The UPS store was friendly and helpful, this is the location I will be using but it NEEDS a new debit/credit terminal.
Wayne B.The connection should be done by the agent and not let me handle the connection.
Joseph A.Staff very friendly and went out of their way to make everything easy for us.
Thomas P.Bill provided excellent service. I highly recommend his location.
Michael B.Bill was the customer representative at this location. He was very helpful and efficient. I will recommend this location and Bill to family and friends.
donald M.Absolutely nothing if they are dealing with Bill Brown... He was exceptionally accomodating...courteous...polite...and made this part of move transition very easy ....I highly recommend he be informed that he went above and beyond what we expected...would definitely use this location again and commend him for his great customer service
Bernadette S.all good
Michael M.The agent was very helpful and patient during the pick up process as there were a number of other UPS customers that arrived. Good size parking lot. I would recommend this location to customers within the Sydney NS area.
dan R.Better signage. I think they're renovating roof and siding so makes it hard to find.
Ian T.We had an excellent experience !! Great location and awesome service !! Thank you :)
Deborah Z.lower your prices
joe L.The store manager at this location was excellent!!!
Joe Anne D.excellent service great staff
Del H.Not much The store was really busy but Bill did not make me feel rushed and looked after me
WILLIAM R.Had to go to 4 diffrent u-haul locations to get a truck witch added extra 10 miles onto my trip
James M.Great service, super friendly staff, but annual safety inspection was past due 8 months prior to me using the vehicle, tires looked like the tread were drawn on with a sharpie, massive exhaust manifold leak and fumes into the cab, but that's to be expected in a neglected 8.1L gm, had to add 3 litres of oil and pretty sure the old girl needed a set of tie rod ends, so all in all a normal U haul experience
blair B.Very friendly, good service even offered to open up early so I could make an early start.
brent P.I was told by Marnie, Cape Breton Flooring location, "I would have unlimited mileage", which was incorrect according to the personnel at the UPS store. Also, a headlight was burned out on the Driver's side.
Rose P.Truck had 1/4 of a tank of fuel and wasn't made aware that I would not be reimbursed for any extra fuel when returning the vehicle. Representative simply said it is in the contract. This is very unsatisfactory. Your contract protects Uhaul but does nothing to protect the customer. There is absolutely no way for the customer to calculate how much fuel should be in the vehicle to arrive safely at the desired destination. Uhaul vehicles should be filled with gas when picked up by the customer to alleviate any confusion and frustration trying to calculate fuel levels during and at the end of the rental agreement. Would appreciate being reimbursed for the extra 1/4 tank of fuel. $60. to $70. Very dissatisfied with my experience.
Brad M.Location was fine. Truck broke down while in use and a replacement wasn't brought until the next day. The break-down put us behind schedule, but we were not permitted to extend the rental even though we lost time in it.
DRIVER P.Nothing. Equipment was clean and very functional
steve M.Ask better questions, those questions are not appropriate. The location was all right. This was the only location that had the truck. The Equipment was CLEAN but a bit beat up which is not the fault of the store. So ask better questions.
Frank B.I received a phone call to pick up truck in one location ..I then later received an email with a different address I would have liked a phone call explaining why my location changed instead of a confirmation email with just an address ... but brand new truck was great speedy service too great job u haul
Bradley M.The equipment options were very limited and the check in system froze and took longer than expected. The break lights on the trailer didn't work because the connection was corroded.
Ryan W.