Vehicle broke down during the move and had to be towed away for repairs. Very disappointed with the quality (maintenance) of the vehicle.Michael G.
Customer Reviews for The UPS Store #202
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was a UPS store, someone dropped off a trailer there.myles W.
El cliente no dejó un comentario.LISA M.
Was told the truck was charged for 2 days and it had to be dropped off by Sunday night by port side cause when I went to show them my licence Friday late afternoon, the truck was there and ready so instead of picking it up early Saturday morning I picked it up Friday late afternoon. They said the price wouldn't change except for extra km and my gas. At around 12pm on Saturday UPS in Bridgewater called me to tell me I had to have the truck there before 3pm or I would have to wait till Monday to drop off the truck and key. I told them we didn't make it to our destination yet but soon. I told him it didn't give us much time. He said they didn't have a drop box for the key. I specifically asked him if there was going to be an extra charge if I dropped the key Monday morning if we didn't get there on time cause I was told it was good till Sunday night, he said that I would not be charged more. My boys drove passed the UPS store at 7:30 that evening and the lights were on there and a gentleman was outside talking to two gentleman in a cube van. They could have called me to let me know they were still there but they didn't. We dropped the truck off Sunday Morning and my son dropped off the key Monday morning. I was charged $20 for after hours fee after being told I would not be charged extra. When I called UPS to ask why I was charged extra, he said cause I did. I told him he said that it would not cost extra, he said I did say that so I told him he shouldn't have charged me extra cause I didn't need to bring it back till Sunday and he told me to take it up with UHaul rudely.helina G.
when I spoke to a representative in Halifax via phone I was give a 50 km radius NO CHARGE When I returned the U haul there was an email with a surcharge of %.98 taxes in on my VISA with my understanding that I exceeded the 40 km. In my opinion this should never been chargedAl C.
El cliente no dejó un comentario.Stephen V.
El cliente no dejó un comentario.Stefan S.
The truck was full of snow. Couldn't reach to clean off the top! The back wasn't swept out. Fuel was at 5/8? Thought always start out with full tank.MARY Y.
El cliente no dejó un comentario.Blaine W.
El cliente no dejó un comentario.RAY EDWARD L.
El cliente no dejó un comentario.BRIAN C.
After hours drop off that was advertised in the booking does not exist. There is no key drop off. It was ultimately frustrating and when calling for support the wait time was over one hour. This is horrific and one of the worst business practices.Sophie A.
El cliente no dejó un comentario.Kenneth Donald F.
Nothing. Very pleasant experience.KEYA ROCHELLE L.
El cliente no dejó un comentario.Keya L.
After driving for 5 hours, I went to drop off the truck at the location my contract cited. The woman who served me told me they were not a drop off spot and was not going to accept the truck. I showed her the contract which clearly showed this was the drop off spot. She seemed to be angry & frustrated. After a very long drive, I did not need this hassle at the end of the day. I would NOT recommend the UPS Store in Bridgewater, N.S. to anyone. I asked her where I should have dropped off the truck neither she nor the man behind the counter would tell me. VERY DISAPPOINTING experience! I basically had to tell her that I was leaving the truck there!Bridgett M.
Greater selection of trucks - vans, pickups.Blair F.
I rented a 2019 GMC Savanna cargo van. I was very satisfied with how the van worked, and especially the backup camera, which is very useful. The side door latch did not work properly. Plus I'm pretty sure the van had not been cleaned in any way. Certainly the cargo area had not been cleaned by the previous renter. During Covid-19 that isn't really acceptable.Paul S.
Post prices in Canadian units. I.e. kilometers instead of miles.Gordon P.
Everything was great, called up and with in a half hour I had the truck. GraciasAnna D.
Find outlets with employees who have integrity. The store we went with was amazing. Every other experience I've had with uhaul has been a kick in the teeth. This was such a pleasant experience. Thank you and keep up the good work.MICHAEL A.
Make sure that your guy's link is working. Called you customer service hotline but no one can help me. If i get penalize because of our guys' fault because of that link not working i will get pissed . I have all the necessary proof to back this up. So you guys make sure to check it!Knol Kristian C.
We had to go to Bridgewater to collect the truck, somewhat inconvenient in the middle of a busy move. But all the staff were very helpful.Todd C.
El cliente no dejó un comentario.daniel G.
Kim at the UPS Store was outstanding. Walked in with no reservation needing a truck immediately and she was very helpful.Michael C.
El cliente no dejó un comentario.Steven D.
Location was good service, getting a call a few hours before my scheduled pick up to be told my truck wasn't available was poor service... My vehicle was originally booked in green st. Halifax, for a move from Halifax to Brooklyn, Queens co. but hours before I was informed there was no truck available and ended up paying to drive a truck from high st Bridgewater empty to Halifax to load, then to Brooklyn to unload and returned truck to Bridgewater. The excessive mileage cost way over what it should have. Very disappointed in the service I received up to the point the Bridgewater location got involved.Steven W.
Renting a van was so easy. Staff was friendly and very helpful. We will be using the service again.BERNIE M.
The top latch of the left, side entry door on the gmc van I used today was not working I had to use my finger to release it up top maybe get that fixed for the next person luckily I knew what to do someone might have issues with it though.Michael C.
El cliente no dejó un comentario.Kathryn S.
Supply a drop box for returning keys after hours.JIM R.
El cliente no dejó un comentario.Jose C.
Very courteous and polite personnel in the location. Would definitely recommend this location to anyoneAngela R.
Staff were very pleasant and helpful from when i collected the vehicle to when i dropped it back off...very pleased with the service!CHERYL L.
You should have the upholstery cleaned it smelled like URINE and that's my only complaint!!! 100% on the service and vehicle handling and mileage!Kevin S.
El cliente no dejó un comentario.Denise P.
El cliente no dejó un comentario.Don K.
El cliente no dejó un comentario.Troy M.
El cliente no dejó un comentario.Randy M.
Excellent service. The van was there when we requested it, and we had no difficulties.David S.
There was garbage and spilled drink in between the two fronts seats when i picked up the van. The service representative at the UPS store # 202 (Kim?) was wonderful. Polite, knowledgeable and very engaging - she could give a seminar on how to properly treat customers.karla G.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.art E.
El cliente no dejó un comentario.art E.
we'll be backPEARL AND SCOTT F.
Hi, I was dealing with Ellen when i called uhaul. I booked a 26 footer on June 29 for my move the last week of July pick up/drop off Hubbards, NS. July 24 I received a phone call and reservation for a 26 footer pick up and drop off 71km one way, 142kms total 2 hours driving. When I was on the phone with Ellen as she was looking for a closer truck that truck that I was booked to have became unavailable and the only other vehicles that were available were 10 foot vechicles. Ellen said she would throw in a trailer if one was available. I picked the closer van and was told I would me contact closer to my pickup date if something else came available. No call. I picked up my uhaul van last tuesday in Bridgewater and the guy didn't know anything about a trailer and the van is not equipped to haul a trailer. I ended up renting a 16 footer from a different rental company along with the uhaul van having to make multiple trips to my inlaws house to store my items in there garage to get everything out of my house before closing date. My moving costs increased to more than expected, more kms and now having to move twice when the 26 footer i originally booked would have done me one trip and pickup and drop off was right in Hubbards. I am just moving 15 mins down the road and the uhaul location I picked originally was in my area I live in. When you book a month in advance and have deadlines to met and depend on the truck that you book than you call and say its unavailable for my move with the stress of selling our home and buying a new one. I did not need this added curdle. If it wasn't for friends and family helping me move twice! I don't know what I would of done.TYLER V.
El cliente no dejó un comentario.DARRELL S.
El cliente no dejó un comentario.Chris M.
El cliente no dejó un comentario.donna R.
El cliente no dejó un comentario.Sebastian H.
rental is a bit pricey compared to car rental companies for similar vehicles and rental periods.kelvin B.
Extremely helpful and informative staff. The van I rented was in impeccable shape and a joy to drive. I would definitely deal with them again. :)Carla W.
El cliente no dejó un comentario.BRUCE H.
Great service. Fast check in and out.Douglas R.
El cliente no dejó un comentario.DANIELLE P.
El cliente no dejó un comentario.Judith H.
could not ask for anything better very happy with serviceJOHN R.