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Bruce Morris
Customer Reviews for The Ups Store 198
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager went above and beyond for me. It was much appreciated
tim boyceSuggest possible strategies to help manage customers bill. Great experience at New Minas NS and a big thank you to Greg Jarvis for his excellent service.
Shawn MuzzerallThe depot was average uhaul as a company completely dropped the ball gave my truck away twice once the day I was supposed to move. Imagine if you will, moving a 3000sqft house with a 15ft truck meant for a 2 bdrm apt
Matthew PattersonOnline ordering was challenging, and everything got mixed up. The service in person was great though.
miles SimpsonGreg was amazing... very pleasant and yet professional. Will gladly return and recommend to others.
Robert DorlandDon't like the way the customer is responsible for refueling the vehicle to the 3/4 full level or you may incur a surcharge. I know I put more fuel back in than I burned.
George METZGERThe app would not allow me to complete the drop off when I filled in the issues. So I did not fill them in so I could return the truck.
Melissa OuelletGreat experience. The manager was very helpful,friendly and the vehicle was in great condition. Would definitely rebook and wouldn't hesitate to recommend the service or location.
John FrancisOut dated vehicle, fuel consumption compared to others was horrible and was being operated within recommended guidelines. Garbage was found behind the seat on the floor of the cab and the middle seat belt had some sticky residue, we cleaned and pursued. Ended up with the vehicle an extra 1/2 day due to health emergency, explained and apologized, was charged the extra... I understand business is business but there was more equipment available upon return than the day rented. The staff were very friendly on rental day I must say, upon returning, one staff available, he was courteous but lost the friendly atmosphere.
Paul BlakeThe service was excellent and I was on my way in minutes, I give a 10.
William LucasThe truck we picked up was due for a service and stopped mid drive, the oil light came on and we got stuck in the middle of the road, blocking traffic. I turned the engine off then on and it worked again. I called UHaul and they said the truck was due for a service. I was confused why it was rented out when it was due for a service. This could have ended up worse then it was!!
Hailey WilsonGreat customer service
DARRELL WESTALLAll went well. Mr. Jarvis was very helpful and all was in order when we arrived and returned the vehicle, which worked well for our load transfer experience.
LLOYD EUGENE SMITHFriendly, knowledgeable staff. The whole experience was quick and easy. We will definitely use this location again!
Tanya SponagleShould either not charge full amount on mileage when a customer has to add additional 100 kms to their invoice when the requested equipment is not available at their preferred location or give a discount. Other than that I have always had no issues when renting.
cheri BrownThe owner that served me at this location was one of best customer service I had in a long time and good knowledge of how uhaul work on computer ! Very competent over all
Lyette MacneilWonderful service
HAFFAN ELHALLESall good
Laurie ConradThe gentleman who waited on us was fast polite and right on the ball we have not one bad thing to say about any of the dealing we had with this U-Haul :)|We will for sure go here again for the use of a U-Haul :)
JENNIFER IRENE DAVIDSONVery smooth, worked exactly how it should.
Zachary Dickson