Customer Reviews for The Ups Store 198
(U-Haul Neighborhood Dealer)

45 reviews

9049 Commercial St   New Minas, NS B4N5A4

(902) 681-4014

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: 10:00 am - 3:00 pm

Services at this Location:

Contact Us

(902) 681-4014

9049 Commercial St
New Minas, NS B4N5A4

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: 10:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce Morris 
Rating:
5.0

Customer did not leave a comment.

Bruce Morris 
Rating:
5.0

Customer did not leave a comment.

Donald Purcell III 
Rating:
5.0

The manager went above and beyond for me. It was much appreciated

tim boyce 
Rating:
5.0

Suggest possible strategies to help manage customers bill. Great experience at New Minas NS and a big thank you to Greg Jarvis for his excellent service.

Shawn Muzzerall 
Rating:
3.0

The depot was average uhaul as a company completely dropped the ball gave my truck away twice once the day I was supposed to move. Imagine if you will, moving a 3000sqft house with a 15ft truck meant for a 2 bdrm apt

Matthew Patterson 
Rating:
5.0

Online ordering was challenging, and everything got mixed up. The service in person was great though.

miles Simpson 
Rating:
5.0

Greg was amazing... very pleasant and yet professional. Will gladly return and recommend to others.

Robert Dorland 
Rating:
4.0

Don't like the way the customer is responsible for refueling the vehicle to the 3/4 full level or you may incur a surcharge. I know I put more fuel back in than I burned.

George METZGER 
Rating:
5.0

Customer did not leave a comment.

NORMAN HUNT 
Rating:
4.0

Customer did not leave a comment.

Dana Mullins 
Rating:
5.0

Customer did not leave a comment.

Shane White 
Rating:
4.0

The app would not allow me to complete the drop off when I filled in the issues. So I did not fill them in so I could return the truck.

Melissa Ouellet 
Rating:
5.0

Customer did not leave a comment.

Richard Lewis 
Rating:
5.0

Customer did not leave a comment.

William Mansfield 
Rating:
4.0

Customer did not leave a comment.

Michael Davis 
Rating:
5.0

Great experience. The manager was very helpful,friendly and the vehicle was in great condition. Would definitely rebook and wouldn't hesitate to recommend the service or location.

John Francis 
Rating:
4.0

Out dated vehicle, fuel consumption compared to others was horrible and was being operated within recommended guidelines. Garbage was found behind the seat on the floor of the cab and the middle seat belt had some sticky residue, we cleaned and pursued. Ended up with the vehicle an extra 1/2 day due to health emergency, explained and apologized, was charged the extra... I understand business is business but there was more equipment available upon return than the day rented. The staff were very friendly on rental day I must say, upon returning, one staff available, he was courteous but lost the friendly atmosphere.

Paul Blake 
Rating:
5.0

Customer did not leave a comment.

ANITA BROWN 
Rating:
5.0

Customer did not leave a comment.

James Rillie 
Rating:
5.0

Customer did not leave a comment.

Kevin Murphy 
Rating:
5.0

The service was excellent and I was on my way in minutes, I give a 10.

William Lucas 
Rating:
5.0

Customer did not leave a comment.

Kelvin Narkah 
Rating:
5.0

Customer did not leave a comment.

MIRRISSA LYNN C BAKER 
Rating:
3.0

The truck we picked up was due for a service and stopped mid drive, the oil light came on and we got stuck in the middle of the road, blocking traffic. I turned the engine off then on and it worked again. I called UHaul and they said the truck was due for a service. I was confused why it was rented out when it was due for a service. This could have ended up worse then it was!!

Hailey Wilson 
Rating:
5.0

Great customer service

DARRELL WESTALL 
Rating:
5.0

Customer did not leave a comment.

Catherine Taylor 
Rating:
5.0

Customer did not leave a comment.

aaron kelly 
Rating:
4.0

All went well. Mr. Jarvis was very helpful and all was in order when we arrived and returned the vehicle, which worked well for our load transfer experience.

LLOYD EUGENE SMITH 
Rating:
5.0

Friendly, knowledgeable staff. The whole experience was quick and easy. We will definitely use this location again!

Tanya Sponagle 
Rating:
5.0

Customer did not leave a comment.

Stephen graham 
Rating:
5.0

Should either not charge full amount on mileage when a customer has to add additional 100 kms to their invoice when the requested equipment is not available at their preferred location or give a discount. Other than that I have always had no issues when renting.

cheri Brown 
Rating:
5.0

Customer did not leave a comment.

Mark Blanchard 
Rating:
5.0

The owner that served me at this location was one of best customer service I had in a long time and good knowledge of how uhaul work on computer ! Very competent over all

Lyette Macneil 
Rating:
5.0

Customer did not leave a comment.

Bailey Crossland-webster 
Rating:
5.0

Wonderful service

HAFFAN ELHALLES 
Rating:
5.0

Customer did not leave a comment.

Scott Zahenaiko 
Rating:
5.0

Customer did not leave a comment.

heather levy 
Rating:
5.0

all good

Laurie Conrad 
Rating:
4.0

Customer did not leave a comment.

RICHARD JAMES CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

richard lewis 
Rating:
5.0

The gentleman who waited on us was fast polite and right on the ball we have not one bad thing to say about any of the dealing we had with this U-Haul :)|We will for sure go here again for the use of a U-Haul :)

JENNIFER IRENE DAVIDSON 
Rating:
3.0

Customer did not leave a comment.

Joella Burbidge 
Rating:
5.0

Very smooth, worked exactly how it should.

Zachary Dickson 
Rating:
3.0

Customer did not leave a comment.

JATIN BHUPATBHAI PATEL 
No reviews have been submitted for this location.

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