Customer Reviews for The Ups Store 198
(U-Haul Neighborhood Dealer)

83 comentarios

9049 Commercial St   New Minas, NS B4N5A4

(902) 681-4014

Horario de oficina

  • Mon-Fri: 8:30 am - 6 pm
  • Sáb.: 10 a.m. - 3 p.m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(902) 681-4014

9049 Commercial St
New Minas, NS B4N5A4

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8:30 am - 6 pm
  • Sáb.: 10 a.m. - 3 p.m.
  • Sun: Closed

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Lower the cost other than that all good

JOHN D 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN S 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY A 
Clasificación:
5.0

Centrally located and booking/pickup was easy. Staff were pleasant and quickly processed the booking and I was on my way within 5 minutes. Don't know what else could be done to improve the experience.

HEATHER D 
Clasificación:
4.0

It was completely satisfactory. Just what I needed for renting a truck ✅

JAMES D 
Clasificación:
5.0

El cliente no dejó un comentario.

DMITRI J 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL G 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMY J 
Clasificación:
5.0

El cliente no dejó un comentario.

Abishek P 
Clasificación:
5.0

It would be great to have a dolly in the truck!

ANNE M 
Clasificación:
5.0

The owner Greg was fantastic , and a great help !

Jason H 
Clasificación:
5.0

El cliente no dejó un comentario.

JERROD M 
Clasificación:
3.0

Windows dirty and only 1/4 rank of gas

STEPHEN C 
Clasificación:
5.0

Nothing. Keep doing what you’re doing.

DAVID R 
Clasificación:
5.0

Excellent experience perfect vehicle for what I need clean everything worked as it should

DEREK M 
Clasificación:
5.0

The service was friendly and helpful! We will recommend this outlet.

MICHAEL J 
Clasificación:
5.0

El cliente no dejó un comentario.

DALTON A 
Clasificación:
5.0

The online pick up was very difficult. We actually considered leaving the truck and trying to complete the move with our cars. It was no fault of the location, just the app

Miles S 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICA D 
Clasificación:
5.0

Friendly and knowledgeable staff.

DONALD S 
Clasificación:
5.0

El cliente no dejó un comentario.

PRINCESS A 
Clasificación:
2.0

I finished my one-way move and called to try and adjust my reservation to drop off at another location, but apparently that was impossible and I had to drive back empty truck to the original location.

KENNETH R 
Clasificación:
3.0

Customer service was good but the cost double from online advertisement.

Reid D 
Clasificación:
5.0

El cliente no dejó un comentario.

John V 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLISON P 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL C 
Clasificación:
5.0

Very positive experience, smooth handling, very friendly staff, truck is good condition. Gracias.

Titia J 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron G 
Clasificación:
5.0

It was very frustrating trying to do the 24/7 access via the app. I spend over 1.5 hours trying to get it to work with very little assistance from tech services. I waited 40 minutes to someone to answer the call and then I was put on hold for 17 minutes only to have them disconnect me!!! The UPS service was not opened at that time 8:30 in the morning (which was why I went with the app sign in)/ A worker from UPS just happened to be going by 30 minutes before the store opened at 10 and took pity on me standing out in the pouring rain trying to get it set up. She opened the store early and finally got me th help I needed. This delay caused significant setback through the day. I had planned to be back before the UPS store closed at 3 pm but because of the delay didnt get to return it until 3:15 at which time they were gone. I AGAIN went to the app/website to sign in my return with no luck. Dropped off the key in the dropbox and came home to complete the return process on my computer and iot wouldn't let me because I was located too far away from where the truck was!!!! The whole process was incredibly frustrating. The UPS store Location service was helpful. The call centre service was terrible!! I would recommend inperson pickup to a friend definately NOT online!

robert H 
Clasificación:
5.0

I cannot think of any improvements that could be made. Communication, assistance and advice where requested, all done thoroughly, professionally and courteously. I will recommend this location to others.

REID M 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie D 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth c 
Clasificación:
5.0

The owner of the UPS store was very accommodating. We would highly recommend him. ¡Gracias!

Ken F 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney C 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwapelumi R 
Clasificación:
5.0

Store was a bit hard to find because there was no U-Haul trucks anywhere, but personal was just incredible and made sure everything was ok in the end.

Jean F 
Clasificación:
5.0

I was booked for a vehicle at the Kentville, NS location 139 Nichols St. 2 days prior to my pickup day for my reservation I called that location to check reservation. They told me the vehicle i had reserved was double booked and they didn't have anything for me. They also neglected to inform me of this after telling me all week everything was good to go. They sent me to the New Minas, NS location informing me the agent there had a vehicle reserved for me. When I called that location and spoke with the agent there he had no idea of any of what transpired with the other location. Fortunately he helped me and was able to secure a vehicle for me. He was very professional, helpful and courteous.The agent(s) in Kentville were not. It was obvious that the agent(s) at the Kentville outright lied to me and most likely rebooked my vehicle to a client taking it out of the region to maximize the rental value. I was just staying in the area but still needed a vehicle to complete my project. Thank you very much to the agent in New Minas for making this happen! I would definitely recommend him and this rental outlet (UPS Store New Minas). Big thumbs down to the agent(s) in Kentville. Very poor customer service! Don't think they know the meaning of that term. I will not and never will recommend that location! Mike Watts

Michael L 
Clasificación:
5.0

Excellent customer service. Best experience ever.

Kathryn H 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P 
Clasificación:
5.0

The manager went above and beyond for me. It was much appreciated

tim b 
Clasificación:
5.0

Suggest possible strategies to help manage customers bill. Great experience at New Minas NS and a big thank you to Greg Jarvis for his excellent service.

Shawn M 
Clasificación:
3.0

The depot was average uhaul as a company completely dropped the ball gave my truck away twice once the day I was supposed to move. Imagine if you will, moving a 3000sqft house with a 15ft truck meant for a 2 bdrm apt

Matthew P 
Clasificación:
5.0

Online ordering was challenging, and everything got mixed up. The service in person was great though.

miles S 
Clasificación:
5.0

Greg was amazing... very pleasant and yet professional. Will gladly return and recommend to others.

Robert D 
Clasificación:
4.0

Don't like the way the customer is responsible for refueling the vehicle to the 3/4 full level or you may incur a surcharge. I know I put more fuel back in than I burned.

George M 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN H 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana M 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane W 
Clasificación:
4.0

The app would not allow me to complete the drop off when I filled in the issues. So I did not fill them in so I could return the truck.

Melissa O 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L 
Clasificación:
5.0

El cliente no dejó un comentario.

William M 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D 
Clasificación:
5.0

Great experience. The manager was very helpful,friendly and the vehicle was in great condition. Would definitely rebook and wouldn't hesitate to recommend the service or location.

John F 
Clasificación:
4.0

Out dated vehicle, fuel consumption compared to others was horrible and was being operated within recommended guidelines. Garbage was found behind the seat on the floor of the cab and the middle seat belt had some sticky residue, we cleaned and pursued. Ended up with the vehicle an extra 1/2 day due to health emergency, explained and apologized, was charged the extra... I understand business is business but there was more equipment available upon return than the day rented. The staff were very friendly on rental day I must say, upon returning, one staff available, he was courteous but lost the friendly atmosphere.

Paul B 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA B 
Clasificación:
5.0

El cliente no dejó un comentario.

James R 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M 
Clasificación:
5.0

The service was excellent and I was on my way in minutes, I give a 10.

William L 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin N 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRRISSA L 
Clasificación:
3.0

The truck we picked up was due for a service and stopped mid drive, the oil light came on and we got stuck in the middle of the road, blocking traffic. I turned the engine off then on and it worked again. I called UHaul and they said the truck was due for a service. I was confused why it was rented out when it was due for a service. This could have ended up worse then it was!!

Hailey W 
Clasificación:
5.0

Extraordinario servicio al cliente

DARRELL W 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine T 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron k 
Clasificación:
4.0

All went well. Mr. Jarvis was very helpful and all was in order when we arrived and returned the vehicle, which worked well for our load transfer experience.

LLOYD E 
Clasificación:
5.0

Friendly, knowledgeable staff. The whole experience was quick and easy. We will definitely use this location again!

Tanya S 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen g 
Clasificación:
5.0

Should either not charge full amount on mileage when a customer has to add additional 100 kms to their invoice when the requested equipment is not available at their preferred location or give a discount. Other than that I have always had no issues when renting.

cheri B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B 
Clasificación:
5.0

The owner that served me at this location was one of best customer service I had in a long time and good knowledge of how uhaul work on computer ! Very competent over all

Lyette M 
Clasificación:
5.0

El cliente no dejó un comentario.

Bailey C 
Clasificación:
5.0

Wonderful service

HAFFAN E 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott Z 
Clasificación:
5.0

El cliente no dejó un comentario.

heather l 
Clasificación:
5.0

all good

Laurie C 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD J 
Clasificación:
5.0

El cliente no dejó un comentario.

richard l 
Clasificación:
5.0

The gentleman who waited on us was fast polite and right on the ball we have not one bad thing to say about any of the dealing we had with this U-Haul :)|We will for sure go here again for the use of a U-Haul :)

JENNIFER I 
Clasificación:
3.0

El cliente no dejó un comentario.

Joella B 
Clasificación:
5.0

Very smooth, worked exactly how it should.

Zachary D 
Clasificación:
3.0

El cliente no dejó un comentario.

JATIN B 
No se han enviado comentarios para esta ubicación.
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