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Twana Y
Customer Reviews for The Storage Place Texas City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very smooth process.
Theresa MEvery thing was better than expected
Robert MThe truck was not in the best of shape, lifter rattling and the steering was pretty loose at well.
GREGORY EVery nice lady assisted me with this rental
Debra SThe person behind the counter was kind and very helpful. She made sure I had what I needed. Showed me where the drop box was and asked if she could be of any further assistance. I would use this location again. Be sure and use Ace of Spades moving company through them as well. They were the best.
Marie GI had some trouble picking up truck from lock box. But maybe it was my fault
ARTHUR TThe cargo light didn’t work
Daniel BI rented a 10 ft truck for 24 hours. Great overall rental experience, truck in good condition, office area is clean & welcoming, btw cute seasonally decorated Keurig coffee counter. The customer service rep Ms. Dana was exceptionally professional. When there was an error on fuel charges, she was genuinely apologetic and fixed it quickly. Moving is stressful and tiring, but Ms. Dana made the truck rental experience so easy. U-Haul, give that lady a pay raise!
Kimnie cThis is the second time I rent from this same location within a years time and I love it..
Dora PVery friendly fun exciting customer service
SHONE JIt's all good
Teresa WI've only used it for a short while but the person that took care of me was great she made it very easy for me to understand the contract but I would definitely tell my friends colleagues and coworkers and family I had a great experience thank you Mr Greg
GREGORY JClean the trucks inside I had spider webs on the steering wheel
KASAUNDRE BI was very please with fast service. Using the U-Haul app was very easy. Thank you for the great service!!!!
Geovani TEverything was perfect! Very nice people, truck was in good shape and clean. Reasonable priced.
Pedro VI received prompt and friendly service
Joshua JVery professional. The process went very smoothly! We were in an out the office in a timely manner.
Jacob GGreat job!!!
Marvin SHad a bad experience. I rented one up the street from me. And when I got off to pick it up .it was not there . They moved the pick up the location to a different place. And did not call to tell me they moved it or anything. When I got the the location the had to tell they moved it way across town.
Eric RUnfortunately this experience cost us about an hour loss with our movers leaving us to unload a truck load of items. I left feedback on the app when dropping off our truck. Uhaul said they would contact us the next day. They never did! We've used this service many times before, but now that I know there will not be a follow-up we aren't sure if we can trust them with customer service. We feel like we are owed a refund for at least the hour lost with our movers! If we had our truck ready at the time promised we wouldn't have had to unload the truck. The location had an employee no show which made them late opening, not leave the key, and it was not a 24/7 location like advertised on Uhaul.
Shelton STruck broke down… I paid for the insurance and they sent their wrecker driver out to get the truck and the continued to charge my card daily for a broke down truck because they said they couldn’t locate it and I was responsible until they found the truck. After they located it at the uhaul repair facility and the second truck I was suppose to be using to move was cancelled and an email sent to me in somebody else’s name came through I never received a truck to move and thought it was all cleared up after countless conversations and emails. But, NOPE!!!! 14days later on my account they ran all of those same charges again!!! I will never use uhaul again!!! A dealer or traffic Department!!! Whatever that means!!!!!
Verlicia RHave clean vehicles and quit trying to pass on service fees to the next customer also when a person reserves their vehicles a month in advance and what you ordered is not there and the agent has you running to different locations and doing their job it's not a good look.
Torance GNobody was there I dropped it off in a parking lot
Jason WI rented two trucks and the u haul in Fort Worth came out to the truck checked it and told me that I went over on miles and what it would cost me. Now in La Marque they were nice buy but didn't inform me about the gas or miles.
ARMANDO TEasy check in an out, great customer service
bruce tI ordered two dolleys and only one was available because there is only one appliance dolley at this location. This was a hinderance and a large inconvenience !
Tiffany RThe gentle man that assisted me was amazing. He helped me very quickly, was extremely kind and genuinely wanted to help. He needs a raise!!!!
LURINA PWhen will the money return back to the card?
AIRRISHA DFred is amazing.
Gabriella CThe truck they rented to me was horrible. It rattled and shook while driving. The windshield wipers worked occasionally. Water leaked in to the cargo area and got some of my boxes wet. There was a much newer truck at this location, not sure why I wasn’t offered that one.
Michael LOutstanding services
Robert NBoth the gentleman and the woman at this location were both friendly and helpful
Michael FThis location needs new locks for the boxes where you obtain your truck key after hours. The locks are old, beat up. and very difficult to get the letters to line up so that they open. I had to call customer service to assist me in trouble shooting it which I had to spend 30mins doing. Other than that, this locations was great!
Daniel GNothing to improve. The staff was great . The staff was very y kind and courteous. and knowledgeable. Did not have to wait long at all. When we returned the truck, the place was going to close but the gentleman (staff) waited on us and help us through the return process. Very grateful.. Thank you for you kind and professional .help.. It was my pleasure doing business with you.
Jean PThe driver side cup holder spring was broken and my drink fell out and spilled. Other than that - great!! Gentleman who set me up with truck very nice.
Melanie TFred was great.
Joseph LI have already told all my friends
STELLA W