Customer Reviews for The Storage Place Midlothian
(U-Haul Neighborhood Dealer)

Rating:

1.0

Not for any reason you would think. I was the third place the I was sent to pick up a reserved truck, miles from my point of use. Then UHaul charged me extra miles because I had to drive 25 miles out of my way to pick it up. The app is useless and anyone you get on the phone wants you to check the app, well guess what? If you can't get service for your phone, you can't get the app. I needed 12 blankets which they did not have. I need a TV box, which they did not have. the second pick up point closed early, after hours pick up is useless.

Rating:

5.0

Staff was well prepared, waiting for me to show up, had everything ready in advance, very friendly, very impressed!

Rating:

5.0

Great trip, pick up and drop off went super smoothly

Rating:

3.0

Provide written proof that the equipment was dropped off at this location in good condition. I dropped the 6X12 trailer off about 1pm on Friday, January 12,2024 and was told that I would receive an email stating that the equipment was dropped off in good condition. After an hour after drop off and no email I call the location twice to inquire about an email which is written proof that I dropped the equipment off in good condition and to no avail I was told that I was good and not to worry. Not what I was expecting.

Rating:

5.0

Lettie (sp?) was AWESOME! Her supervisor not so much. Lettie went above and beyond in everything she did including explaining the vehicle was just dropped off and was not cleaned, stunk like cigarettes, gas tank was on empty etc. When the low tire indicator came on as we were pumping gas, we took it right back and of course Lettie aired up both front tires for us. Her supervisor was no help. Lettie should be promoted to supervisor! At the end of the day when we returned the van, Lettie provided a discount because of the strong smell and uncleanliness. All this, and we were literally sent over to the Midlothian TX location LAST MINUTE THAT MORNING because the Hwy 77 Waxahachie TX location called us as we were driving there and told us they didn’t have our van because someone needed it for an extra day. Huh? We reserved that van 2 weeks prior! Bottom line, Lettie rescued us with only receiving our transferred reservation minutes before she even opened at 8 am. Thank you Lettie!!! Hopsons in Waxahachie

Rating:

5.0

Whole different experience than pick up. She was great!

Rating:

5.0

Excellent location! Staff is friendly and does an excellent job.

Rating:

3.0

Unfriendly customer service at site.

Rating:

5.0

The woman at the desk (Very Friendly) came right out to assist me on getting the trailer off the BALL!!!!!

Rating:

4.0

Access to input gate code is difficult for disabled people that can’t get out of the vehicle to input the code, was the only thing I thought needed improvement.

Rating:

5.0

N/A

Rating:

4.0

Parking was unclear

Rating:

5.0

Leddy is awesome!!

Rating:

3.0

Staff was friendly, but the trailer needed TLC. Upon initial inspection, I rolled the door up and the tension line came off the spindle, which I was able to fix.

Rating:

5.0

Woman that helped me was very nice and easy to deal with

Rating:

5.0

The vehicle floor had not been swept or washed out. The mat material was such that you cannot set anything down & slide it. Other than that, everything was perfect, service & all.

Rating:

3.0

The last staff member was very nice accommodating.

Rating:

5.0

Quick and easy online reservations. Got to the store and was greeted with a friendly face. Was in and out within 10 minutes. Great experience all around.

Rating:

5.0

The ladies in the Office were great! They helped me in a really difficult time to get things done in a timely manner! Moving your belongings is never easy but they made it easier for me.

Rating:

5.0

Equipment was a little banged up but worked great. Super friendly staff. I will for sure use them again.

Rating:

5.0

Attendant was very professional and courteous.

Rating:

1.0

After new owners took over they more than doubled their rates, quote "because the rates were lower than everyone else around". It went from feeling like a family ran business to a greedy corporation. Any time you call they NEVER answer and you'd get forwarded to a call center. The new lady is extremely rude and lacks customer service skills. Told me with an attitude to do some research and ill find that there the best deal around well ACTUALLY I found several less expensive and climate controlled. GOOD RIDDANCE.

Rating:

1.0

Came in like a bully, doubling and tripling rates with little warning. Not the small town storage facility we all knew and loved. Couldn't wait to relieve myself from use of this place.

Rating:

5.0

Just wish yall would prorate if someone over moves out early. I paid a whole month and was out in the 4th.

Rating:

4.0

The truck needed some better tires Liz I got stuck twice with those ball tires

Rating:

5.0

Excellent facility. Clean, well maintained, and secure.

Rating:

5.0

When I returned my Uhaul, I was told by the employee that there wasn’t a reservation for me.

Rating:

5.0

Nothing

Rating:

5.0

I had a unique situation and they were very accommodating. Super easy process. Friendly staff!

Rating:

5.0

Continue providing great customer service.

Rating:

2.0

The previous owners were excellent. The new owners are interested in money only. They raise your rates with little to no notice by sending an email instead of contacting you by mail or by telephone. My rates were raised twice during this year and went from $130 a month to $282 in under a year. You are also forced to buy insurance whether you want it or not. I now have an equivalent storage closer to my home for $120 per month. When you try to discuss any anything with them it falls on deaf ears. The staff that was present on my move out day was very pleasant however. Also, I reserved my U-Haul online the day before. I tried to do online check-in, but it wouldn't let me because the truck wasn't there. Fortunately, they had ONE left though it wasn't the size I needed. So it cost me a ton in extra mileage fees.

Rating:

5.0

This facility is very clean, I felt my belongings were secured at all times. Never had an issue. The people working here are helpful and friendly. Thank you. God bless!

Rating:

4.0

The truck was in great working condition however was dirty, pet dander made my trip very uncomfortable

Rating:

5.0

It was a 20 degree Texas winter day. Needed a van for 4 hours. After I rented the van, I realized the heat was not working in it at all. Poorly maintained GMC cargo van, no heat at all - it was freezing!

Rating:

5.0

The woman at the desk (I wish I could recall her name) was awesome. She was knowledgeable and helpful to us. Thanks for being open on Sundays!

Rating:

5.0

Nothing on what you guys need to improve, the fact that this location was open on a Sunday is amazing. Thank you for that!

Rating:

4.0

all was good, the place, person, and the unit....

Rating:

3.0

The heater in the van was not working! We were moving in the cold rain and there was no heat in the van. Very frustrating!

Rating:

1.0

I got a collection email for an additional charge. I was under the impression that you guys would use the credit card I had on file. But you did not. Your employee should have told me that I would have to pay the additional charges (if any) separately.

Rating:

5.0

The staff were helpful and responsive to my needs.

Rating:

5.0

Excellent service. I want to thank the lady helping me she made everything go so smoothly and fast!

Rating:

5.0

Outstanding customer support.

Rating:

5.0

Thanks, for all your help Julie Myers on the behalf of Donald Speir

Rating:

5.0

Outstanding customer service. Would rent again from this location.

Rating:

5.0

Everything was easy!

Rating:

5.0

All good moved out of state

Rating:

5.0

Great service. Office staff member was helpful and kind.

Rating:

2.0

Failed to provide rented accessories. Accessory had obvious broken structural part.

Rating:

5.0

New management more than double the rent, and made me move my trailer multiple times. Office hours during the week should go to 6pm, not 5pm.

Rating:

5.0

Thanks

Rating:

5.0

when the new owners decided to double the rent I was paying and did not notify me of the price change I decided right then i was going to have to move out of my storage unit. I moved out on March the 3rd and when I asked if they would prorate or refund me some money since I was not there for the whole month of March but their reply was they don't do that which I think was very unfair. The new owners are there to make more money and are not considerate when it comes to the old customers that have been there for years. As far as I'm concerned they are charging way to much money for their storage units and I should of been refunded some money since I used the unit for 3 days in March..

Rating:

5.0

I was very happy with the old ownership. They were caring, considerate and patient. They seemed to value their customers. However, the new ownership is very inconsiderate and impatient and perhaps outright disrespectful! They are very pushy and do not consider customers as valuable. They raised the rates by well over 100% with just a 30 day notice during these harsh economic times rather than doing so gradually. I would never recommend this new ownership for anything! Thanks, Harold

Rating:

5.0

My experience was a challenging one. I was given a designated parking spot. It was specific. Unfortunately, management let someone park a trailer in my spot one day, which then was unmoveable for almost 6 months. I specifically elected a spot, but management was unable to move the trailer. The owner was helpful but the staff was abrasive as they were the ones that placed the trailer in my designated location. My voicemails were ignored, deliberately. When I called, the office attendant addressing calls said that I just need to find another spot. I did not want another one as the sun protection of my spot was ideal. He said flippantly "then go to another storage area". I asked to speak to the owner he said "no, you will not." He also indicated that he had been deleting my messages to the owner that were left after hours. Overall, I will let you determine my overall experience level at this location and at U-Haul. Luis Hinojosa

Rating:

5.0

When i got unit the walls were caked in dirt. I told the front desk and their response was we didnt get to clean out . I then complsined the drivethru had all glass and nails could they sweep and was ignored. I staued a month and left when all my stuff got dirt all over it

Rating:

2.0

Inspect your trailers before you send them off with a customer

Rating:

5.0

I had a card on file yet I got charged a late fee in October. Then you guys more than double the rate I signed the contract for. It went from $40 to $89 without notifying me.

Rating:

5.0

The storage facility was bought out & the new owners raised the storage rates excessively. I was not willing to support such a ridiculous increase in rates & found another local storage facility with reasonable rates , more in line with what the previous owner at The Storage Place used to charge. The new rates at The Storage Place are absurd.

Rating:

5.0

New ownership extremely high price increase caused the move out. Had they been less aggressive with it, I would have stayed. I’m now laying $70 less a month for the same size unit somewhere else.

Rating:

4.0

This location needs an air compressor on site the first vehicle that I rented had a tire going flat and I was told to go to Exxon and fill it up. Thankfully, someone returned a similar vehicle and they switched vehicles for me. Fifty minutes later I had a van. They should have adjusted the time out for me. Luckily, I managed to return it on time. They were very helpful, especially the lady in the office. Very polite too.

Rating:

5.0

New owners came in and raised rates from 70 to 100 percent. With no notice Roll up door was always very hard to open. Was never repaired properly. Will never use again or recommend.

Rating:

5.0

Price more than doubled is what motivated me to clean out locker

Rating:

5.0

I would not recommend this business to anyone. I strongly support local businesses but I don’t support crooks

Rating:

5.0

Check tire pressure

Rating:

5.0

The facility has always been well maintained and the staff agreeable. I would recommend this facility to a friend.

Rating:

5.0

300% rate increase was ridiculous so I found another place to store my belongings.