The U-haul application is awful. It doesn't work well and needs to be improved. That app is making your U-Haul business owners lives more difficult. However, Joy was very nice, helpful and attentive.
Christine S
Customer Reviews for The Storage Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Joy was very friendly and helpful. Great service.
CHRIS VJoy, the woman who runs this location was a lifesaver for me on Sat.! I needed a larger storage last minute & she had one for me & stayed a bit later till I got there. Very kind women. Thank you Joy Five stars *****
CROL SReservation and pick-up were very efficient.
DENNIS MThe staff was extremely helpful and guided me through the vehicle's specifics. I felt very confident when I got on the road. They were flexible with my schedule and very friendly. The overall experience was one I would be glad to repeat at this location. I have rented vehicles before but this was, by far, the most pleasant experience.
KATHLEEN GDoor to the trailer was extremely difficult to open/close and in need of replacement. Customer service was lacking
HUNTER MWe had an issue with the strap but Joy was super helpful and find us another uhaul near our route to fix the tire strap of the trailer. She was great! She was very concerned and made all the necessary arrangements for us to get the strap taking care of. I recommend her 100%.. best customer service!
Sandra BLady at the front desk was exceptional(10/10) would reccommend coming to grab a small truck here. I noticed storage but as we had no need i cannot say much about that. Truck was clean and reasonably good condition. Drove from westerly to northern Massachusetts and back with zero issues.
ZKIL GI look forward to giving my business to this location, Joy was awesome to work with.
CHRISTOPHER TExperience not complete reflection of this location. On a day we were moving out of state, with the company already knowing we had a one way trip to central mass, we added over an hour of driving to it. I made the reservation in advance so something like this wouldn't occur and am disappointed that it did. It made our move very stressful.
Kayla ZI don't think there is much more you can do , Every time I rent a van it's always in perfect shape. The people are always pleasant to deal with.
PAUL GStaff was nice and waited till we arrived as it was close to closing time.
MICHAEL MVery nice lady handled everything perfectly! Thank you so much.
AnnaMarie SVery friendly and flexible staff. We would highly recommend this location for a U-Haul rental.
STEPHEN CThere isn't to much more you could do, everything was just perfect..
PAUL GJoy is just that, a joy to work with,knowledgeable,and very helpful.
Charlene WJoy is awesome!!!
KERMITT FIt was fine, no issues.
James SYour agent was 5 Star quality. I will see her again when I need a truck
RALPH GNothing - lady who runs this has her act together, best and most efficient service around.
Seth PEverything was very good. Good service too. Highly recommend!
JAMES FNothing, Joy does a great job everytime.
william sJoy is an excellent employee! Efficient, friendly and courteous!!
Bob QNothing. Joy was excellent and very knowledgeable. She represents uhaul in a positive manner.
Charlene WJoy is well, a Joy! Thank you.
Ryan MJoy was a pure joy (no pun intended) to work with. I highly recommend this facility to rent uhaul.
Ryan SThe storage connection was super friendly and helpful. They went above and beyond!
John PNothing, we had an excellent experience with this location.
Scott LWomen in RI location VER VERY good at her job !
Jim MI've used this location in the past, which is why I chose them again. As always from start to finish it's been pleasant and the staff is always great. I believe it was Joy who was on Sunday when I picked up the truck. Thank you again, U-Haul
Rosemarie LJoy was a joy !!
Douglas BI love going to this uhaul. They are always friendly and helpful.
Sharon FExcellent service as always at this location. Highly recommended.
Philip SEverything went just as planned. Great job everyone!
Dan BExcellent process for pick up and drop off. Could not have been easier.
Regina HEverything was great except they charged me a $25 cleaning fee two days later even though I left the truck clean, and exactly how it was when I picked it up. I called to see what the charge was for and got disconnected after waiting on hold. No one ever called back. You can't just charge people a cleaning fee like that. It's not right!
Karen COutstanding.
John BJoy was very helpful!
Cole SPerfect experience.. Thankyou!
shawn mThe oil change light was on. The van smelled like cigarette smoke. Please provide an option to rent a van that is smoke-free.
Denise GExceptional customer service
REGINA BDon't change my pick up and drop of location less than 24 hours before my moving day. I had to drive 40 minutes out of my way to pick up the truck instead of it being a mile from my house. Then after my pick up I was notified my drop of location wasn't able to take a truck as large as mine. Then why was I able to select the original location? You caused me a lot of unneeded stress on my moving day. I think you should cover the money for the extra gas I had to use driving to further locations than I scheduled. I will not be using your service again in the future.
Christopher WThere is zero adjustment in the driver's seat. The cab is extremely cramped and uncomfortable. My back was killing me after driving 4 hours to my destination - with a break for lunch in the middle of trip. I fail to understand why U-Haul has not been required to add hands free capabilities to all of their rental trucks and vans by now. This is a requirement in almost every state and definitely in Rhode Island where I rented the vehicle. Car rental companies have been providing the ability to connect iPhone and Android devices and display mapping information and have hands free calling for many years. Why has this not been done with your rental trucks?
Greg SI experienced difficulty with the self check-in with the app. Fortunately, the lovely lady who opened the office at 9 am, and got us on the road immediately. If you use the self check-in BE ON TIME. Otherwise you will not be able to use it at all.
Emily ENothing girl at U-Haul center was great and van was best van I have ever rented. Gracias
troy cCan’t think of anything!
Kathleen MMy experience at this location was great, extremely fast and the woman at the front desk was extremely nice, overall great experience and will use again.
David EEvery thing was excellent. Vehicle was nice, very clean, and easy to use. Would recommend this place to anyone looking for a U-Haul go to where Paul's Tv was on Franklin St.Westerly
James BThe van wasn’t clean there was cigarette ashes in the inside door handle on the driver side and on the passenger side in the cup holder it looked like a splattered drink
beth-Ann aJoy and the staff are phenomenal and make it an easy and pleasant experience. Coming from a woman renting a U-Haul that is an A+ compliment. I will rent again and recommend this location to many friends who are in need of a U-Haul
meg dAgain was lied to was overcharged wasn't promised my quote U-Haul 100% sucks. Then three weeks still haven't gotten my call back or resolve an issue but that's OK as long as you're the one making money that's all that matters.
Joseph MThis is a great place. The storage units are built like tanks. All my "stuff" survived years of NE seasonal temperature change with good results when I finally unearthed my possessions. It is a safe and secure setting and the folks that run this business are lovely people. I highly recommend!!!
WENDY E | Overall ExperienceRyan was available, professional and very helpful. Great experience.
Pat C | Overall ExperienceI believe I dealt with Ryan from start to finish. Great guy, very helpful and friendly. Would definitely use them again
Keith C | Overall ExperienceEverything was great. And the staff was fantastic!
TINA G | Overall ExperienceGreat service, and prices. Very friendly
PAUL A | Overall ExperienceFriendly, helpful and great location. Perfect place for short or longterm storage.
ROSEMARY C | Overall ExperienceThe staff was extremely helpful and courteous. The facility was convenient and well-maintained.
DUANE T | Overall ExperiencePositive experience. If we ever need a storage unit again we will definitely use this facility again.
SUZANNE I | Overall ExperienceCancelled prior to date
Privacy R | First ImpressionsEveryone was very kind and answered all my questions with details.
Privacy R | First Impressions