Comentarios del cliente para The Storage Chest

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de The Storage Chest

Grado total:

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Charles C. en

Grado:

El cliente no dejó un comentario.

Sarah G. en

Grado:

El cliente no dejó un comentario.

Angela N. en

Grado:

Clean updated truck. Great customer service at the location where I rented it. Second time I went there. Will go back again.

Heather M. en

Grado:

El cliente no dejó un comentario.

Elisabeth J. en

Grado:

The website caused some confusion by not giving us any sort of status update so we thought is was not working. When we initially went to the store the woman behind the counter was holding a van for an after-hours pick up. Later we guessed that it was probably us because I received a notice at 8:50 pm telling me that my 4:30 pm pick up was ready. By then we had given up. We went back the next day and everything was handled well.

Joe N. en

Grado:

The rental manager was extremely helpful and courteous.

JOSEPH O. en

Grado:

The agent was prompt in responding to my call, a day in advance when I needed the rental, and had the van ready for me at the reserved time at the start of her day. She was super. no changes suggested.

James W. en

Grado:

El cliente no dejó un comentario.

Ann G. en

Grado:

El cliente no dejó un comentario.

CATHY P. en

Grado:

Lori was very helpful and efficient!

Francis T. en

Grado:

The UHaul app, which I used to pickup and return the rental truck is way too complicated on the pickup end. The return processing by the app was fine. Try to simplify the process.

Adris J. en

Grado:

Loved your Chiwawa

Robert P. en

Grado:

Great service, and excellent vehicle...

JAN M. en

Grado:

Moving is hard. She made it a little easier. Thanks

Jeremy G. en

Grado:

My first experience at this location. Lori was great, fun to chat with while the paperwork is being taken care of.

CATHY P. en

Grado:

El cliente no dejó un comentario.

Bruce R. en

Grado:

Everything was smooth and easy.

Travis S. en

Grado:

El cliente no dejó un comentario.

Thomas H. en

Grado:

Office help was very helpful and friendly!

Ashley P. en

Grado:

Online rental process made pick up quick and easy. Associate was friendly and helpful. Truck was clean and well maintained. Returning truck after office hours using U-Haul website was very easy with step-by step instructions. Overall, a great experience! I would definitely rent from this location again!

zandra H. en

Grado:

Nothing, very please, could not have received better service,

Loren R. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

Kirk W. en

Grado:

El cliente no dejó un comentario.

Allison R. en

Grado:

El cliente no dejó un comentario.

Stephen Q. en

Grado:

El cliente no dejó un comentario.

stephen R. en

Grado:

El cliente no dejó un comentario.

Andrea P. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

We have used this service often and have always been impressed with the staff and cleanliness of the trucks.

michael R. en

Grado:

El cliente no dejó un comentario.

Connor E. en

Grado:

El cliente no dejó un comentario.

Christopher J. en

Grado:

El cliente no dejó un comentario.

Stephanie Y. en

Grado:

El cliente no dejó un comentario.

Yvonne M. en

Grado:

El cliente no dejó un comentario.

Keith L. en

Grado:

El cliente no dejó un comentario.

lori H. en

Grado:

It was easy and hassle free

Mark C. en

Grado:

El cliente no dejó un comentario.

Ronald V. en

Grado:

El cliente no dejó un comentario.

Fritz Adams C. en

Grado:

El cliente no dejó un comentario.

Steven H. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

Excellent service, everything was explained very clearly. The vehicle was great to drive, with many helpful features. Definitely would rent again from this office, and recommend to others.

samer C. en

Grado:

only good things to say! clean, runs well, quick & friendly people. love it! ciao!

Maryann H. en

Grado:

El cliente no dejó un comentario.

Wendy N. en

Grado:

I rented a van the night my location got 7.9” of snow. The lady was very nice and went out to brush the snow off the van for me. They didn’t have the moving pads I needed which was certainly inconvient, given I was planning on having them as I had requested it with the rental.

Anne H. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

4 hour time frame to get any work done is too little. 6 hours mininmum would be much better

James N. en

Grado:

El cliente no dejó un comentario.

Will K. en

Grado:

El cliente no dejó un comentario.

Karen M. en

Grado:

El cliente no dejó un comentario.

Elizabeth L. en

Grado:

The clerk was very rude for absolutely no reason when I picked up the van in the morning.

David G. en

Grado:

El cliente no dejó un comentario.

PHILLIP Y. en

Grado:

Person had computer issues and had to call someone to help. Not a busy location or waiting would have been a problem. We had to go to three different locations to finally find a moving truck rather than a trailer that we had originally reserved. The first location did not offer to find us one, just said that there probably would not be one available as it was move in day at UM. The next location was very helpful and found us what we were looking for. Over all a great experience with mostly helpful people.

Mark P. en

Grado:

El cliente no dejó un comentario.

Colleen J. en

Grado:

The location was closed, so we did the after hours drop. The location was relatively close to the highway and it was easy to locate. Our only problem was trying to use the online return system. We received a processing error. We called customer service and received incredible service. The operator told us exactly what to do and it was handled beautifully. We loved our uhaul experience.

Erin K. en

Grado:

El cliente no dejó un comentario.

Lance K. en

Grado:

Lori was great, perfect overall experience

David G. en

Grado:

All around good experience!

Casey N. en

Grado:

El cliente no dejó un comentario.

Ben U. en

Grado:

El cliente no dejó un comentario.

Eli S. en

Grado:

El cliente no dejó un comentario.

THOMAS G. en

Grado:

El cliente no dejó un comentario.

mary M. en

Grado:

The van was very helpful in my move and the person that helped me was exceptional, however the van should have been washed and the windsheild cleaned off before I rented it. It was covered in dead bugs from the last person that used it. The windsheild was smeared with dead bugs and hard to see out of. I think it should have been washed. Other than that everything else was very good. Since the van represents the company I think it should have been cleaned before someone else rented it out. Things like that look bad on a company. Just my opinion. Thank You!

Merrill S. en

Grado:

El cliente no dejó un comentario.

Kristen M. en

Grado:

Meagan was great. She handled an issue she was having with her computer like a champ. Very professional. I would hire her to work for my own company if I needed someone right now.

Jason S. en

Grado:

El cliente no dejó un comentario.

Bruce H. en

Grado:

El cliente no dejó un comentario.

Kristin S. en

Grado:

El cliente no dejó un comentario.

Ethan M. en

Grado:

El cliente no dejó un comentario.

Joe G. en

Grado:

Keep up the good work!

Michele D. en

Grado:

No improvements needed! They are excellent!

Michele D. en

Grado:

I originally had planned on using the truck for 8 hours, but due to some unforeseen issues, returned the truck 2 hours late. I returned my truck at 9:30pm after the rental place was closed, but was charged for an additional day. I think this was very unfair, as the vehicle would not have been rented out at such a late hour. I am disappointed that Uhaul would charge me an extra $80 for 2 additional hours.

Thomas M. en

Grado:

El cliente no dejó un comentario.

TAMMIE K. en

Grado:

very friendly

Marie B. en

Grado:

I have never rented a u-haul vehicle before, and had a great experience. Will not hesitate to rent from this location again.

Eric R. en

Grado:

El cliente no dejó un comentario.

Mike M. en

Grado:

Everything went smoothly Was greeted with a smile and attendant was very polite

Jennifer M. en

Grado:

Friendly staff and van great.

Dale D. en

Grado:

This is the best storage facility in Ann Arbor! The service is above excellence. The customer service agent is amazing!!! She is professional, polite, and very assistive.

Allison K. en

Grado:

The truck was in great condition. It was a fairly new model with a backup camera, which was very helpful!

STEVEN M. en

Grado:

El cliente no dejó un comentario.

Anna L. en

Grado:

I called on the day of drop off to ask how much it would be to keep the truck rented for another day. The woman said $19.95 for a 10' truck. I asked again, saying it didn't sound right. Again she said $19.95. I asked her to confirm with my account. She said she had it right in front of her, and that it would be free due to the earlier inconvenience at pick up. Again I asked for confirmation. Today when we dropped the truck off she charged us $54. She said she remembered telling me on the phone that would be the price. She did not ever give that amount, even after I asked for clarification a total of four times. It is fine for us to pay that amount, but to give us bad information and then lie about it is dishonest business practice. I do not plan to do business with uHaul again.

steve M. en

Grado:

Efficient person handling the rentals!

Kelsey G. en

Grado:

El cliente no dejó un comentario.

Dale D. en

Grado:

I always rent my truck from this facility. The trucks are in great condition clean and excellent working condition. I enjoy working with the manager on this site she makes the transition so easy! Thanks!

Derek A. en

Grado:

The initial online ordering process needs to be accurate.

Vedran R. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

Pleasant, helpful, efficient.

susan M. en

Grado:

El cliente no dejó un comentario.

Timothy L. en

Grado:

El cliente no dejó un comentario.

Tim L. en

Grado:

No improvements necessary.

HENRY T. en

Grado:

El cliente no dejó un comentario.

RYAN M. en

Grado:

This is a great location. The staff is very helpful and professional. A+

Lars J. en

Grado:

Everything was going well

roxanne K. en

Grado:

They consistently have the equipment they say they are going to have, and the store is clean and well-run. They keep adequate supplies of accessories such as dollies and hand trucks on hand.

MONICA C. en

Grado:

El cliente no dejó un comentario.

Narayana P. en

Grado:

El cliente no dejó un comentario.

DONALD B. en

Grado:

Windshield wipers were horrible. Headlights misaligned. Engine misfires. Driving through storm conditions was quite dangerous.

ZACHARY S. en

Grado:

El cliente no dejó un comentario.

TODD P. en

Grado:

El cliente no dejó un comentario.

RONALD M. en

Grado:

Great service. No problems with pickup or drop off.