Customer Reviews for The Storage Cave
(U-Haul Neighborhood Dealer)

52 reviews

8010 L St   Omaha, NE 68127

Office Hours

  • Mon-Fri: 1 am–4 am
  • Sat-Sun: Closed

Services at this Location:

Contact Us

8010 L St
Omaha, NE 68127

Services at this Location:

Office Hours

  • Mon-Fri: 1 am–4 am
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I ordered the uhaul and requested a dolly. When I picked it up there was no dolly and I was charged for one.

Mallary Mlynarik 
Rating:
3.0

There's a blood splatter that's about 6ft high in the uhaul I rented. I'm 100% sure someone was murdered there

Garier Grau 
Rating:
2.0

There was nobody at the location and the app was difficult to use. Finally just locked vehicle and left key and contract in box. Thankfully is did get a digital receipt several hours later.

Miriam Chapman 
Rating:
2.0

I had an issue with the truck. The fuel hose connecting the fuel spigot to the gas tank was dry rotted / cut. This caused fuel to spill on the ground anytime I was fueling. I took a video, sent into a uhaul representative who documented it in my account. She advised me to leave the truck fueled as is and not to fill it up. The following day I received a $160 bill for fuel. This is against what I was advised plus it is a safety hazard. It is beyond unprofessional to charge me when the equipment had a safety hazard! Please look into this matter or I will be disputing this charge along with contacting uhaul supervision and customer care. Thanks Jason

Jason Michalak 
Rating:
5.0

Wash the outside of these trailers, what ugly dirty thing to drag down the road. The sliding doors should be lubed and lighting repaired. This trailer has 2 sets of tail lights only the top ones worked and one of the bottom ones was falling out of the socket.

WILLIAM MCCLINTICK 
Rating:
1.0

You guys charged two different cards of mine and I can't get ahold of anyone now to refund one of the cards. The number listed is no longer a working number.

Alex Goodoien 
Rating:
3.0

Customer did not leave a comment.

David Busse 
Rating:
5.0

Customer did not leave a comment.

Timothy Vanderloo 
Rating:
3.0

No One was in the office during store hours. I waited quite awhile for someone to show up or return my call. I Guess the u-haul was returned OK because no one has called me back yet. I would call ahead next time.

Julie Kraw 
Rating:
3.0

We did have a bit of trouble finding this location but after that all went very well. Good experience starting out and at the end also.

deloris stevenson 
Rating:
5.0

Please review your exclusion of Ford Explorers. Extremely inconvenient today to call upon a friend to use his truck. I want to use Uhaul again but can't unless you change your policy.

ANDREW CUTINELLA 
Rating:
5.0

Great customer service. Very friendly and helpful. Was able to get a rental last minute, and entire process took less than 10 min to pick up a truck!

Amber Barr 
Rating:
5.0

Customer did not leave a comment.

carmonina lopez 
Rating:
3.0

Little hard to find

Lyle Trautman 
Rating:
5.0

Customer did not leave a comment.

Eric Renner 
Rating:
5.0

Customer did not leave a comment.

Sarah Copeland 
Rating:
5.0

Customer did not leave a comment.

JAIME GALINDO 
Rating:
4.0

The address for the location is confusing. It says it is on L street, but you had to turn down a side street and go behind another business to find it. The office staff was very friendly.

Jonah Beacom 
Rating:
5.0

Nice staff. Took care of me!

scott hobbs 
Rating:
5.0

Great experience.

Robert Feltus 
Rating:
5.0

Customer did not leave a comment.

mike mahoney 
Rating:
5.0

Customer did not leave a comment.

derrick sleezer 
Rating:
5.0

Super friendly and helpful

Thad Robertson 
Rating:
5.0

I had the best service. So helpful and great tips on how to safely get to my next location.

Cathleen Waterhouse 
Rating:
5.0

Customer did not leave a comment.

Raghupathi Mamidipalli 
Rating:
5.0

The gentleman behind the counter was very helpful and pleasant.

Larry Quilliam 
Rating:
5.0

The staff ,,Steve Jones, was extremely helpful and had the truck ready to go and in excellent condition. The truck was excellent and the move went very well. He was very helpful with turn in instructions and information if I should need help on the way. Very excellent experience.

Steve Callaghan 
Rating:
5.0

Customer did not leave a comment.

Leah Hatcher 
Rating:
1.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Tyler McCoy 
Rating:
5.0

Steven is fantastic! Quick and easy process.

Nicholas Eblen 
Rating:
5.0

Customer did not leave a comment.

lauren gieser 
Rating:
2.0

Customer did not leave a comment.

Sarah Sadofsky 
Rating:
3.0

Customer did not leave a comment.

Sean Popejoy 
Rating:
5.0

Customer did not leave a comment.

Gary Trecek 
Rating:
4.0

Customer did not leave a comment.

Denise Rivera 
Rating:
5.0

Customer did not leave a comment.

Ryan Johnson 
Rating:
5.0

Steve was quick and convenient. He was easy to work with. It was affordable and excellent service! Thanks

Kayla Brannen 
Rating:
4.0

Customer did not leave a comment.

Travis Hall 
Rating:
4.0

Customer did not leave a comment.

DIANA HUTCHISON 
Rating:
4.0

Better directions to the location and instructions for 24-hour returns.

MEGAN MANKERIAN 
Rating:
5.0

Excellent place to rent from!

jeff weaver 
Rating:
5.0

We've rented uhaul trailers several times and the storage cave was the quickest, easiest check out and drop off I've ever had. It was good to get such great customer service.

Evan Reck 
Rating:
5.0

Thank you! Process was very easy.

Susan Eastwood 
Rating:
4.0

The sun visor was loose, and it came unhooked/broken after the first few blocks!

Jackie Aerts 
Rating:
5.0

Friendly service. Great place. Trucks run great.

charles carson 
Rating:
5.0

Excellent Customer Service!

rod smith 
Rating:
5.0

Great experienced staff. Very helpful.

Pat Smidt 
Rating:
5.0

Customer did not leave a comment.

rod smith 
Rating:
5.0

Customer did not leave a comment.

Chris Mecseji 
Rating:
1.0

I'm extremely disappointed with Uhaul's service for my move this weekend. I received an email confirming pickup at "Ray's Corner Garage" on 09-15-16. When I arrived at 9:00am per the reservation agreement not only was there no U-Haul there the shop was actually closed. Needless to say this is unacceptable when you are planning a move on one day only with many others waiting on you. I understand moving the reservation location but I was not contacted with email or phone. After waiting for 10 mins to see if the individual was late I had to make a call to another U-Haul dealer who sent me to a complete different location. I received no apology for the inconvenience just a "this reservation has been moved for a week" as if it was my fault I was not contacted. Very poor overall service.

Jesse Warboys 
Rating:
5.0

Representative was knowledgeable and helpful. It was a fast and easy experience.

Christopher Kuklinski 
No reviews have been submitted for this location.

Additional Services at this Location

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