Customer Reviews for The Stor It Place 2014 Corp
(U-Haul Neighborhood Dealer)

1,766 comentarios

2504 43 St   Vernon, BC V1T6L1

(250) 545-7990

Horario

  • Mon–Fri
    8 a. m. - 4:30 p. m.
  • Sábado
    8 a. m. - 3:30 p. m.
  • Domingo
    9 a. m. - 2:30 p. m.

Servicios en esta ubicación:

Contáctanos

(250) 545-7990

2504 43 St
Vernon, BC V1T6L1

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 4:30 p. m.
  • Sábado
    8 a. m. - 3:30 p. m.
  • Domingo
    9 a. m. - 2:30 p. m.
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I think we got charged extra for the gas

Gursewak S. 
Clasificación:
5.0

Excellent service. They were very friendly and very informative. I will definitely recommend and return in the future!

Leslie R. 
Clasificación:
5.0

Always best customer service any time we need a truck thank you

Dean G. 
Clasificación:
5.0

Easy transaction and the owner was super helpful. Love this location.

Jonathan M. 
Clasificación:
5.0

Very helpful staff

Jon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

roman C. 
Clasificación:
3.0

Have more trucks closer to pick up points. Also have the trucks in km not miles and over charge people. Organization!!!!!

Jeremy F. 
Clasificación:
5.0

Bill was great to work with!

Rob M. 
Clasificación:
4.0

pleased overall....

DARRELL E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronique V. 
Clasificación:
5.0

Great place to rent vans Bill and the other person desk no there stuff Great customer service Gerrie lutz

nancy L. 
Clasificación:
5.0

Great service :) Thanks!

Juanita S. 
Clasificación:
5.0

Customer service was again very good. Thanks

Tom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

Nothing. The experience was all good.

Serta S. 
Clasificación:
5.0

Not call last minute and tell me my reservation was bumped from Salmon Arm to Vernon because someone approved a rental extension to the person that was scheduled to return the truck I confirmed in Salmon Arm, I had to drive a total of 4 hours, and spend $100 in fuel PLUS 120km additional mileage expense just to get the unit that should have been available tome in Salmon Arm, only 4km from my home. I called, spoke to customer service, and was told someone would call me back to discuss the additional costs incurred by the change U-Haul made last minute, but no one has contacted me to date.

Bob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
1.0

I have never in my life met someone who is as arrogant as the staff there.

Shawn W. 
Clasificación:
5.0

Amazing Service and good info!

Janna K. 
Clasificación:
5.0

This location provided me with needed service in an efficient way. I found the staff their were knowledgeable and were willing to help the Customer as much as possible.

Tom R. 
Clasificación:
5.0

I don't think you can do anything to improve. Top notch. Easy, fast, super nice guy to deal with. Wouldn't go anywhere else in Vernon.

Nicholas W. 
Clasificación:
3.0

Can was dirty had a oil leak which recked our driveway and polished garage flooring.

Autumn G. 
Clasificación:
5.0

Simply, amazing!

William M. 
Clasificación:
5.0

Great knowledgeable and helpful staff

Serge M. 
Clasificación:
5.0

It was a really seamless and easy checkout/return experience. By far my best experience with uhaul. ¡Gracias!

Anwen R. 
Clasificación:
2.0

Give your staff customer service training.

Donald J. 
Clasificación:
2.0

Make sure the vehicle is well maintained and clean at pickup - in my case, no radio (antennae missing) no cruise control, dirty on inside and outside. The unit is nearly impossible to drive on a long trip for a man 6'3" + -- not designed for long range travel - outside of vehicle scratched and dented - time to renew !!

jim P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kerri L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua K. 
Clasificación:
1.0

To start, don't change my rental without my knowledge and charge me for more than double what I had originally agreed to. Second, when I call to explain what's happened and am told that, yes, you did change my contract and will refund me in a certain time period, actually refund me. When I call back after the said time period to inquire as to where my money is and am told that it can actually take 3 times as long as I was originally told, I'm now mad. I will not be using uhaul again. It took seconds to take my money after you changed the deal for no apparent reason, but now it takes up to 15 days to return what you stole? Who does business like this? Never again. I await the return of my stolen money….

MORGAN L. 
Clasificación:
3.0

Good people and easy to talk with.

Christian C. 
Clasificación:
1.0

This location didn't have the items I requested with my truck. The clerk was difficult to deal with, stating that he didn't have the hand cart I requested. Eventually, after some debate the clerk let me take a different model of hand cart. I was told the truck was full of fuel, and the fuel gauge agreed with that statement, but when it came time for me to refill it, it took 25 litres for a 40 mile drive. The clerk just shrugged and said not my problem when I pointed out that it clearly wasn't as full as they said. All in all I will not be using this location again. I will also think twice about using U-Haul in general.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
1.0

The whole team @ The stor It Place did everything they possibly could to fraudulently add extra costs to our billing. They lied about the amount of gas in the tank, They lied about the mileage They refused to give me a copy of my final billing, they tried to intimidate me, threatened physical harm, and lied about the pickup/return time.

craig N. 
Clasificación:
2.0

Be nicer

Mercedes A. 
Clasificación:
5.0

Great service and product and good rates. Highly recommended.

John S. 
Clasificación:
4.0

Very tight parking for returning trucks

Steve A. 
Clasificación:
4.0

Very efficient service, my first time renting from this location and the customer service was excellent

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin P. 
Clasificación:
5.0

Fast, friendly service and well priced. Helped us out big time today!

Malcolm H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dag F. 
Clasificación:
5.0

Excellant service, Bill (i think that was his name) went above and beyond to help me in a bind. Would 100% go to this location again

Stacey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jen M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeanette R. 
Clasificación:
3.0

After the experience I had I'll never recommend

amiko N. 
Clasificación:
3.0

The truck sould be gassed up in preparation for the rental. The time it takes to do that should not be includrd in the rental time. 15 mins can push the cost Into an additional day's rental.

sherry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron V. 
Clasificación:
3.0

Customer service at both pick up and drop off was less an ideal. Customer representatives did not give clear instructions on what was expected of us upon drop off and did not advise what steps we would have to take to drop off after hours, or even let us know that our drop off time would even be after hours.

Mariah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa W. 
Clasificación:
5.0

Everything was seamless at the pick up and drop off. I did the after hours drop off and all instructions were clear as to how to complete it. The truck was clean and ran well. The electronic bill that was sent was exact to the penny - no overcharges or unexpected fees. I will definitely use this location in the future!

Stephanie C. 
Clasificación:
4.0

Bill Anderson was great, however your reservation system was TERRIBLE!! It allowed me to reserve a trailer that WASN'T available. Both I and the man who had also reserved this single piece of equipment arrived at the counter at the same time. Upon hearing the jam I was in, the other man VOLUNTARILY stepped aside and let me have the trailer! This whole situation is unacceptable and YOU NEED TO DO BETTER!!

Brian B. 
Clasificación:
5.0

The clerk who helped me was fantastic. Very knowledgeable of his job , great people person . He is a great employee , keep him around . Also I forgot to mention that the brakes were really squeaky on the van .

Rob D. 
Clasificación:
4.0

Great service overall glad to have options in town

RYAN S. 
Clasificación:
4.0

This location was not the one I booked, took a lot of time and gas to pick it up. The trailer itself worked well to haul my motorcycle

Robert P. 
Clasificación:
4.0

My wife who works for uhaul made the reservation in order to apply her SMID number and at dispatch I was told I could not use it. They never called her to ask her or called the uhaul she works at while she was working to make sure. This is really ridiculous that she couldn't use her discount on the reservation she made.

Alexis B. 
Clasificación:
2.0

Employ enough staff to be able to give a Customer a ride, if required.(the van I rented was filthy, damaged and had less than half a tank of fuel for my 600+km's I was traveling) Have the requested vehicle, at the requested location. at the time requested. (I live 5 blocks from the Storage location so I walked, which is why I booked that location, of the three in Town) The Renting Agent told me my vehicle was at Fermco, more than triple the distance. With the price of fuel these days, ($1.79/liter) give your Customer a full tank of gas. By that I mean, ensure the previous Customer brings the Rental back full, show a receipt as proof. I worked for the direct competition for 7 years. Their fuel policy was far superior to U-Haul's. I fueled, washed, inspected and insured Budget's Rental/Moving fleet for 7 years at 4 different locations in the Okanagan. U-Haul's Fleet was a joke comparatively. My experience was poor, but they were the only Game in Town, no one else had trucks. Now I have to return to that Location as I require an additional Cube Van to move my Life. Signed: Disappointed.

MacLean F. 
Clasificación:
5.0

We were originally directed to drop off the truck at an establishment that no longer deals with U-Haul. We were directed to another location that was closed before going to see Mike who helped us return the truck. He went above and beyond.

Stephen S. 
Clasificación:
5.0

Chris went out of his way to call another customer who had a truck rented to change his pick up time so we could both use the truck that day. I had no reservation and just dropped in to see if I could find a truck. He really helped me out. This location will always be my first choice for Uhaul.

David D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

Your staff was very helpful, friendly and very respectful.

Petronilla D. 
Clasificación:
5.0

El cliente no dejó un comentario.

heather C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peanut S. 
Clasificación:
5.0

The person we dealt with at the U-Haul desk was very pleasant, efficient and helpful. We would deal with him again. I used the website to book the truck and I found it a challenge. I wish it was a little more user-friendly.

Cheryl D. 
Clasificación:
3.0

Staff I dealt with was very abrupt but I did eventually get what I needed.

Bruce M. 
Clasificación:
5.0

The advertised price of $19.99 is misleading.

Gordon C. 
Clasificación:
5.0

What a contrast between pick up and drop off locations pick up location should not be in business drop off location absolutely awesome

Joe V. 
Clasificación:
5.0

The drop off was great but based on my overall Uhaul experience there is no way in good conscience I could refer the company to a friend.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

Easy to arrange. Good customer service. Will deal here again....

Garth A. 
Clasificación:
5.0

excellent service

Shea L. 
Clasificación:
5.0

Everything with my moving experience with U-haul went smoothly and I would highly recommend this service if your moving households yourself.

Zen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

greg D. 
Clasificación:
5.0

No issues.

Garth A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

It was all good

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
5.0

Seamless experience. I will be back.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ievgen L. 
Clasificación:
5.0

Excellent service. Friendly and helpful staff.

Ingrid A. 
Clasificación:
5.0

Location and staff at this location very helpful. Thanks bill for your assistance. Your owner is amazing also what a great place to do business or storage.

chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

QOSSAY A.  |  Overall Experience 
Clasificación:
5.0

Warm up the weather! The truck had been warmed up but it was still-18c outside. Everything was great! Just like I'm used to. Thanks and have great new year!

Christine K. 
Clasificación:
5.0

Very organised management. Process orientated and helpful. Thankyou

Susanne D.  |  Overall Experience 
Clasificación:
5.0

Yes everything was exactly as promised and the staff was super friendly and helpful!

Christine K.  |  Overall Experience 
Clasificación:
5.0

Overall Great Service

John H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean P.  |  Overall Experience 
Clasificación:
5.0

Having been evacuated due to the Whiterock Lake fire this summer, we called around Vernon trying to find storage for what valuables we were able to take out of my home before having to leave. After calling a number of places with no luck we finally got the answer we were desperate for - STOR-IT PLACE U Haul said they were holding a few units for evacuees and had the perfect space for us. Thank you for your community mindedness and concern for the well-being of people around you. We will recommend and support your business whenever we can!

Laura-Lee W.  |  Overall Experience 
Clasificación:
5.0

Thank you for great service

Brigitte C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Great place to store your equipment. The staff are fabulous

norm l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon D.  |  Overall Experience 
Clasificación:
5.0

Access was on my terms and easily achieved. No muss, no fuss. It was great.

Richard G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M.  |  Overall Experience 
Clasificación:
5.0

Excellent professional staff, helpful with total knowledge of local area. Will continue conducting business and recommending their services. .

Joseph M.  |  Overall Experience 
Clasificación:
5.0

Enjoyed keeping my stuff here.

ROY Y.  |  Overall Experience 
Clasificación:
5.0

Wouldn't hesitate to recommend this storage facility. Good service, convenient hours, and reasonable prices.

KATHY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadine G.  |  Overall Experience 
Clasificación:
5.0

Good bunch of gals and guys. No worries or complaints and would definitely recommend!

Robert T.  |  Overall Experience 
Clasificación:
5.0

Always friendly, helpful, clean & safe.

Brian K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T.  |  Overall Experience 
Clasificación:
5.0

Helpful staff and very friendly!

Crystal V.  |  Overall Experience 
Clasificación:
5.0

Everyone was always very helpful and friendly. The facility was always clean and well lit. I would definitely use Stor-It again. Thank you Lou Hayes

Louise H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladis F.  |  Overall Experience 
Clasificación:
5.0

Great people and service.

Paul W.  |  Overall Experience 
Clasificación:
4.0

For the short time frame we needed storage it was great. Staff were very helpful and accommodating. Would definitely use them again if needed.

BERNARD B.  |  Overall Experience 
Clasificación:
3.0

Account cancelled the day of my rental as no lock was on the unit. No notification received to advise of same. Fortunately it`s now all good - just lots of stress.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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