I liked the truck and exellent service with everything. Good customer service and trucks.
Thomas S
Customer Reviews for The Sign Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best local dealer that you will find. So much more friendly than the corporate stores. Very helpful! Check with me throughout my trip to make sure everything was going well.
Sam STop Notch customer service would highly recommend this to anybody looking for a smooth and helpful U-Haul experience
Mark PVery helpful! Highly recommend.
Mark PGreat experience
Rhonda RThis specific Uhaul facility went over and beyond to accommodate me. They will definitely be at the top of my list for all moving and storage needs! Thank you!
Corinne RVery helpful with Uhaul rent. Great Customer Service!!
Dan DHard to find and confusing drop off location.
David PVery friendly staff! Will try to use this location from now on.
Neilson CGreat Staff! Very Helpful!
Patrick HGuy was great, 10/10 experience. Even gave me a chance to come back and fill up the tank to the 1/4 full so I wouldn't get charged extra. Amazing experience!
Elizabeth LVery Helpful.
VERLYN STrailer was clean and ready to go. Driver side back tire was flat, so I’d recommend that it should be checked and ready to go in between customers, also little tail light on the drivers side wheel well didn’t work.
Danielle MWe arrived to drop off the truck and trailer. There was a large note on the door saying they were currently closed and to call a phone number, or go next door. I went next door, they could not help me and looked at me as if I was crazy for asking. I went back and called the number and was told to leave the truck in the parking lot with the keys in it. I was very apprehensive about doing this as I was responsible for the truck until it was officially checked in. I reluctantly left the truck there as instructed. I feel that the return location should always be manned.
Eric GVery friendly
Angie SGreat customer service and everything went smooth from start to finish! Appreciate a excellent business experience such as I had. Thankful for their service at my time of need.
Kathleen WStaff were very helpful at sorting out complicated errors in the U-Haul software and corporate system
Robert MIt took a very long time to get the computer system to work (like a half an hour) but once she got it working it didn’t take very long!
bill tWas close when I dropped off but are instructions everywhere to make it very easy let the keys in the dropped box
Sarai AEverything went very smoothly. We would highly recommend this Uhaul location.
Brent KThe whole process was a nightmare and wasted all my time. Spent more time playing phonetag and getting sent to several people who couldn't resolve a simple solution that could've saved me 2 hours of waiting on the phone. I will never use uhaul again as long as things don't change.
William VThe people that helped me was very nice and explained everything to me and answered all of my questions
Rebecca HSince it is nearby my townhouse I just move too down the street from it.
Thoa NGreat customer service
Stephen PVery helpful and accommodating staff.
WAKIYA RThey didn't explain the process at all. They need to assume that the person hasn't used their processes before.
Lisa SNothing, the folks at this location are very good at making sure everything goes very smooth. They could not have been more helpful. Way to go everyone at this location. If I ever need a vehicle in this area I would absolutely rent from this location again.
Bryan BThis is the first time that we have used this company and found them to be friendly, professional and knowledgeable. They were very helpful in making sure that we got the right size and were able to get everything hooked up properly. We definitely will use them again!
Debbie RThis is the best u-haul site I have ever used
Robert SI have rented from the folks at the Sign Shop before and each time has been a great experience. They always have the equipment ready on the date and time requested. Can't say enough about their service and attention to detail. These folks are a first class operation and Uhaul should feel lucky to have them as a dealer.
Bryan BThe whole situation with picking up the truck was okay, however, she didn’t give me the dolly at the same time and when I asked about it she said I misunderstood but would bring one to me. She then brought me the wrong dolly and I was unable to use it at all. I then went to pick up the tow dolly at the location she told me and then when I got there she said that I misunderstood again and that I was supposed to get it from her. Luckily, Nick, at the location on 5700 Gordon drive in Sioux City, IA was fantastic and did all he could to help in my situation.
Alyssa VThe description of the truck is misleading. It said it was 20 foot but the 18 foot items we had would not fit.
Jammie LGreat customer service! In the future if we, a friend or family member needs a u-haul, this location is our choice.
Kathleen WI had a great experience at this U-Haul, the customer service rep was very knowledgeable, she helped me with everything I needed. This branch is outstanding.
TIEBU GI had to use a 20" truck and a trailer because the equipment wasn't available in Sioux City like I had reserved. This is the 2nd time I've had this happen. I will not use Uhaul again.
Ethan GGreat Customer Service.
moses wIt was my first time at this location. There were no issues. Very professional, kind and courteous.
Justin Sthis location was closed for lunch when I returned my rental. I called the business phone and was told it was closed for lunch and to park the trailer to be inspected later. All went well with no real issues.
George DWell I paid on line and still had to call for help to get the key. Then the police came by . They didnt say anything but I knew they was watching us.
Lisa AExcellent Customer Service! Highly recommend
Thomas FWay to expensive. Got charged extra money for using extra mileage like what the hell. I only went to my apartment to drop of my things then return it. You guys steal.
Angelica GMake sure I don’t have to drive to a different location to pick up my truck, then charge me extra mileage when it your fault!
Alan AThe fact that I had to use this location is inexcusable. Driving there/back to get my trailer wasted two and a half hours of my time. The location near my home is less than 5 minutes away. I made the reservation more than one month in advance. Why was my trailer not made available for me at the original location? Why did Uhaul wait until two days before my pickup to inform me that my trailer was not available? At that point it was too late for me to change my plans. Leaving me no choice but to drive 125 miles to get the trailer. Customer service goes out the window when you have a monopoly.
John MThe manager (I believe her name is Janine) at the store site was amazing! She took care of us, made sure we knew how to use all the equipment - was knowledgable and friendly!
Jeffry CVery accommodating and professional about the whole process.
Jim PThe trailer was ready for us when we arrived and everything worked as it should! They even helped me to check it over and hook it up! Couldn't have had a better experience! Thank you !!!
Jeff FVehicle was shown as FULL of fuel, but after i actually filled it all the way the first time the gauge clearly was farther to FULL than when i picked it up. i'd guess it was nearly 5 gallons less than full when i picked it up.
Kevin BTell them they might not get the truck size they requested.
Nancy LCustomer service was great. Made sure that the trailer was hooked up correct And I was on my way very quickly.
Kelly PThese people were absolutely wonderful to work with. the two people on staff at this location went above and beyond to help me get the trailer on the lot and then to help me hook it up.
Jim CMake sure that the people don't lie to you.
Ryan YThe reps at this dealer went above and beyond to help me get on the road. Highly recommend great people to work with.
Zacquery BExcellent Customer Service
David KDark parking lot, no refund for returning 2 days early.
Mike LGreat staff!
JAMES C