That place takes care of us always great.
Kyle S.
Customer Reviews for The Shed
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great service and friendly
Cassandra R.I go out of my way to rent from The Shed. Consistently friendly customer service, and I've had nothing but great experiences.
Christopher G.ED WAS VERY FRIENDLY AND CONSIDERATE OF OUR NEEDS, HE ANSWERED ALL OUR QUESTIONS AND WENT THE EXTRA MILE TO HELP US OUT AND MAKE SURE EVERYTHING WENT SMOOTHLY WITH OUR TRUCK RENTAL.
Rita F.First the 26' truck we ordered (weeks in advance) at the main Eau Claire site wasn't available. They told us to go to the shed and we would need to do the online rental with our mobile device, no problem except it DID NOT WORK! Called customer service and they said 30 minute wait to talk to representative. Finally hung up after 15 minutes and called the Eau Claire site and the guy was able to troubleshoot. We were then 45 minutes late and the entire day was messed up as we had multiple appointments. I want my money back!!!! Terrible experience and will never use Uhaul or recommend again.
David S.Working with the people at the Shed in Altoona WI is GREAT will go there again
Rick J.The Shed. Super friendly, nice professional experience 👍
Janey M.The windshield washer fluid was non-existent and much needed. I had a mug of water that I splashed on the window at every exit.
Richard K.I got a call which was nice but didn't realize the office hours were at 10 am which was not a big deal
DAVID F.Nothing they very very nice to work with
Rick J.Very polite and helpful.
Gloria W.Nothing - Ed was amazing and incredibly helpful.
John P.none
SCOTT W.The lower view has nothing to do with the shed but everything to do with U-Haul changing the location of my pick up. I was supposed to pick it up in Eau Claire off of Hastings as specified by the booking address but when I showed up to pick up the truck, they told me it was not there. If the location is moved, digital communication is required or just simply make sure that you're booking system works properly
Jacob K.none
Donald H.A+ experience
Greg C."Computer is down" was how I was greeted. The proprietor literally wrote down my credit card number on a scratch piece of paper. So much for modern security! Also unclear why I needed to give my credit card number since it was all pre-filled before pick-up. Should've just checked my ID then let me on my way. No check-in when returned, even tho location was open. Also charged me $8 insurance fee when I did not recall choosing that. That's more on U-Haul corporate than this location, but charges were never explained onsite, either coming or going. Unit also had standing water and a rusted bed. Functional but glad I didn't have to haul anything that would stain. Will not rent from here again and maybe not from U-Haul if this is how local ops are handled.
Scott A.Returned the rental after hours.
Gary F.The service thought was horrible this location however was excellent. This was my second location I was sent to after driving 2.5 hours I had to drive almost 2hrs to a different location was not told until I got there that they switched my uhaul size and the gas itself was 200. Communication was horrible over the phone
Shanika L.Expect a wait. It's a store first, and U-haul third.
David S.The reason I would not recommend this location is because I reserved a trailer in MINNEAPOLIS not Wisconsin. I had to drive 4 hours out of my way to get a trailer!!! RIDICULOUS!!!
Jill M.Very pleased
tom K.I had a very small trailer, so I was able to turn around in the parking lot. A larger trailer might have an issue once they entered, and that was my ONLY issue with this location.
Jarrod N.They where very easy to work with very friendly would rent from them again GREAT CUSTOMER SERVICE A BIG THANK YOU
Tim L.Everyone I spoke with was absolutly amazing! My only issue was with the website. Account issues from the start, no way to reset password as it says its sending a code, but never sends it. Other than a cumbersome and terrible website, the Uhaul experience with all personel involved was great! Keep up the good work! ¡Gracias!
MATTHEW D.Truck was very clean inside and out included the box portion. Tires appeared to be brand new. Vehicle did shimmy and shake when vehicle reached speed of 75mph both empty and full. When going 70mph, legal WI interstate speed limit there was no issue. May be a bad tie rod or wheel out of balance.
Marc L.I can't think of anything to make my experience better. Ed was a wonderful man, and took care of all my needs with great customer service.
Aaron P.Ed is friendly and easy to do business with. We had date and time changes frequently as my daughter's move dates changed . Never a complaint from Ed about it. Always cheerful. Thank you!
susan N.We had to drop off late. When we called to ask what to do-they were very helpful!
Michelle J.The owner, Ed, was friendly, flexible, and easy to do business with. ¡Gracias!
susan N.I would rather have the invoice printed out than sent as a picture on my phone. Service was great!
Sandra S.A+ Could not have gone better. I will be back! Thank you!
michael G.Trailer tires locked up in middle of my planned work. Stranded until tow truck could pick up trailer. Feel I should not be charged for rental. Also, local U-Haul did not have trailer I thought I reserved. Corporate U-Haul from Green Bay called to send me to other location to pick up a 6x12 trailer and told me they would only charge me for the 5x8 trailer I ordered. Receipt says I was charged for 6x12. Request complete rental refund.
Jerry W.The owner was incredibly nice and friendly. Also very helpful. I'd definitely do buisness there again!
Ronald P.My UHaul experience was great. The staff member at “the barn†in Eau Claire, WI was extremely helpful and easy to work with. I don't believe anything could have improved my experience.
craig M.Ed is great to work with!
Carter J.Excellent customer service! Very helpful and knowledgeable about the proper handling of equipment.
Janet S.Very friendly staff. Did a thorough job
MARK P.No Ed was great to work with! Extraordinario servicio al cliente
Danny R.Easy drop-off - gave the guy the key and that was that.
James K.