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YVONNE B.
Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mileage on the vehicle was incorrect. I was unable to correct the mileage using the app, but it was corrected by the agent upon returning the vehicle.
David W.Great staff. He was by himself and took phone calls and still managed to give excellent service to all of us in line.
sandy F.The truck and the windshield were dirty. Not that bad, but not clean. The problem was that there was no washer fluid so I was not able to clean off the windshield. Minor point, but worth noting.
Thomas S.Tire has low air pressure but they fixed that immediately and everything worked great! Always check to make sure any equipment with your rental is in the cargo area before you leave. But overall great experience every easy to check the vehicle out and check it back in through the app. would recommend and will be using again!
Clay J.Slow computer while waiting for a UHaul rental. 30 minutes to rent a van! I was late to my schedule appointment. Reserved in advance and still took 1/2 hour. Employee states its their data base software, sure it is!
GARY M.Everyone was nothing but AMAZING! Thank you! Lana
Lana P.The staff at this were awesome overall!
Thad G.No pick up truck Available
Esmeralda S.Excellent customer service from Kevin!
Christine M.Keep up the good work!
La Shune P.I've been renting from the Rental Place since we moved here eight years ago. Always great service. Very knowledgeable about which equipment is the best for your job.
Greg B.It was fine but someone took my brothers hat that he accidentally left in the car after drop off. I have a photo of it in the locked car after we dropped the keys in and when he came at 8 to get it, it was magically gone.
Morgan P.Over the last several months i have rented a van 5 or 6 times for use in my business. after renting from several stores closer to my location , I recommend the U-Haul store at the Rental Place in Sonoma. My experience has been great. The service is fast, friendly & consistent. I don't mind going the extra distance for the quality of service.
Robert R.The Front desk agent, was very helpful and a gentleman. Thanks ☺ï¸
MICHAEL A.No improvements necessary. The front desk clerk Daniel is outstanding. Ricardo, the vehicle return inspector is outstanding. Give these two positive recognition!
Mark O.Always. A positive experience!
BREK L.I have rented U-Haul trucks over the years from different locations and this one is hands down the best one: friendly, efficient, quick service, etc. A special mention goes to Ryan, Pablo and even the owner Mike.
JUAN G.Provide philanthropic/CHARITABLE VEHICLES FOR EXCELLENT CUSTOMERS WHOM ARE STRANDED AND DESERVE THAT RESPECT.
charmaine L.The front desk rental team are always incredibly helpful and professional at this location - which is why I even rent from here when I live in Healdsburg.
J Stirling G.Customer service was terrible! They got the billing all messed and charged me twice! Would not tell what a charge for $17 was for! My bank is taking care of the mistakes! The location should have taken care of this I should not have to rely on my bank to correct there mistakes! MARSHALL JAMES
MARSHALL J.All good!
Ann C.Just fine as you are. Thank you for your efficient service and friendly staff.
CHARLOTTE S.Very competent and friendly personnel!
guy S.The crew is wonderful. Keep up the good work!
Christine B.Moved our pickup spot and charged for an extra day, fucktards as usual
John R.Great friendly staff.
John B.I wasn't notified that they were going to shut the gates and keep my car inside. I was stuck with the uhaul after filling gas till Monday. I have a 4 year old and I couldnt put her in the uhaul. They still charged me and I never got my deposit back
Michael B.Great courteous staff.
John B.The staff at The Rental Place is fantastic ie. Pablo going the extra mile to make sure I understood the process and ready and willing to answer any and all questions!!! Just the friendliest experience!!!
Shawn Q.I tried to reserve a truck online and over the phone but was repeatedly told I could only pick up from a location 20 minutes away. The manager at The Rental Place was very helpful. He went out of his way to help solve my problem.
Christine L.They couldnt find the key for over an hour. The truck had 1/4 tank of gas in it, mosy likely because the previous renter didnt report that the hose running into the fuel tank had been cut! When I went to put gas in it, it poured out onto the ground. The truck was COVERED in claim stickers, dirty in the cab and the back had not been swept out at all. The whole vehicle was just trashed. It took 3 hours to get someone to my home to put a quick fix on the fuel hose which caused a huge delay in moving. This was the worst uhaul experience ive ever had and completely unacceptable.
Matt E.Clean the windshield inside and outside.
Norman J.The location for me was too far to pick up the truck I drove two hours to go get them
Estela O.Best service ever.
AHMED H.Very happy with the process -- reservation, pick-up, and return were all easy. The employee was very helpful.
Jeffrey G.Best service in Sonoma, or anywhere for that matter. 10 plus!👍
ROB H.This Uhaul the rental place is the best haul place in the business. I have rented from dozens of places they are the best. Call me if you want more information. The equipment, the customers services team, all outstanding. Thanks Glenn Tobe 510 499 4056
GLENN T.the engine coolant reservoir was empty, the van overheated and we had to pull over. As we were pulling over the truck started "shaking" and rattling.. We ended up adding 2 full gallons of antifreeze!!! Most likely the radiator had no coolant left in it either!! We are lucky the van didn't die on us. SO better maintenance would be good.
Benjamin L.It was very easy all the way through the process. Drop off after hours was so simple. Thank you.
Pia A.A 1
LUIS M.Have rented here before. Will be renting again. Nice friendly staff and a very clean truck
Jacquelyn T.There wasnt any fluid to clean the windsheild. Could be a driving hazard!
Lyndie S.Great Guys!! Thanks so much!
PAMELA F.They are always so nice and so efficient. The vans I rent are always immaculate.
LISA L.Great customer service
Raymond B.We waived the insurance when I reserved the truck. I waived it again on my phone when we picked up the truck. We were charged for the insurance anyway. I've been trying too get through on 800-GO-UHAUL for 3 days to fix it. Minimum 30-40 minute estimated wait times. That's Bulls**t.
Alexandra R.I don't know if there is anything you can do, it's just where the pick up location for the truck I needed was, not your fault! Unless someone could have brought it closer
Carrol E.Cold drinks and a massage?
MontyDuke C.