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JESSICA R.
Customer Reviews for The Portal LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Staff was helpful and professional. Extraordinario servicio al cliente
RAYMOND W.A little hard to find due to small storefront in strip mall.
Robert K.The owner was great at her job!
Nina C.No changes. Everything good
Drucila E.Location signage is not very visible. Truck ran fine, but interior/exterior needed to be cleaned by us before we made the trip.
Krista M.Informing customers over the phone that some locations cant be paid cash without a deposit. I was told it could be paid with cash and no deposit
Paul C.Treat you with respect and go out of there way to help you anytime I need a trailer or truck that's the place I'll get it from
Roy K.All good, good service.
Edmund L.Brian was absolutely AMAZING! When our hired movers for our one-way cross-country move were a no-show (!!) Brian saved the day for me and my family. He found us a truck and trailer available for a one-way move without delay, hitched the equipment. He brought calm and assurance to what was an otherwise frenzied situation before I ever called him. Can't thank him enough! Brian and the Portal - you are all amazing and I will happily recommend you to all of my friends and family in ABQ without hesitation. THANK YOU!!!!
marianne B.Quick pick up/return. Very friendly and very thorough staff.
Pamela P.Mary was friendly and efficient with the customer service for the phone and the paperwork. She answered her phone and called me back. Other locations didn't even answer the phone. She was knowledgeable with the online service and booking the U-Haul. I would highly recommend them to everyone I know needing a. U-Haul.
Brenda S.Very helpful
Lesley D.Drop off location called me to be sure I could find them. Fantastic!
MARK V.was out of my way to pich up unit , I tryed to get the one close to me but the location I called didnt have one and sended me to this one far out of my way.
Florenio J.Good service. Nice people.
Vince V.Brian was amazing. I will definitely be using this location if I ever need to rent a uhaul again!
Andrea R.This location is very difficult to contact on the phone. Severely lacking in customer service.
CHAD P.Great customer service.
MAURICE M.Over the years, this has been the MOST enjoyable rental experience! Thank you so much!
Charles R.Honestly it was a great experience. Mary was so helpful and very accommodating. Needed a larger truck and she got one same day. Couldn't access the online return upon drop off and she met me quickly in person! Five stars!
Louisa A.Only due to limited space. This is a secondary type support location - it is not "bad", but in comparison it is not good.
JACK K.Very professional service. Thank you.
Cory H.App wasn't working properly and the guy inside was kind of a jerk to us and was being overly condescending. He also had a ton of Trump merchandise that was offensive.
Bradley O.The lady at this location was wonderful.
LAROY J M.I had a great experience here. Very informative & enlightened me in functions of the trucks that I was not aware of. ¡Gracias!
Christopher E.Excellent customer service from the lady who answered your phone on Sunday afternoon. (Becky?)
Evan S.none
erich L.This lady is on the ball. I was there for about 3 minutes total for a return. She met me outside as soon as I was pulling into the parking lot.
Wesley C.Glass, etc. inside loading area. We did not check that well upon approval. The push cart's tires were really bad, good thing we did not use them. Customer service needs improvement.
Estelle P.Very disorganized. Gruff customer service. Not very professional. Slow as molasses
MATTHEW C D.The gentleman that waited on me was very helpful, friendly and courteous. He went above and beyond to make sure all my needs were met.
Michael B.Nothing to improve! Mary was so helpful and thorough. It was so refreshing to deal with someone not only competent but friendly. I will absolutely recommend this location.
Beatrice W.The woman who helped us was very pleasant and explained everything very clearly.
CYNTHIA R.Please don't change location on day of pick-up! Sadly, past 3 times I reserved a U-Haul since Nov. 2020 & again May 8 2021, my orig. location (3 miles) from my house was changed to (14 miles)from my house hours before my original reservation screwing everything up! I had planned for my move. Had to re-schedule movers, pay late fee to storage facility etc.. Then U overcharged me & when I called to get invoice resolved, was told will get a call back within 48 hours to get overcharges off. Been 4 days now, no call back & U are charging me another $38.00 today instead of re-imbursing the extra $50 U charged me for first Invoice on May 10th. Disgusting!!! I'm out $100.00 extra dollars from U & I rented a $19.95 a day truck for 2 days & total miles used 11. No way it cost $150.00 total. Gonna have to file a complaint somehow to retrieve my $100.00 you overcharged me & neglected to honor calling me back to fix it. So Disappointing!
Russell R.The associate at this location was very helpful and welcoming. Will rent from this location in the future.
Aaron T.Brian had excellent customer service and explained everything to me. I will definitely refer all my family and friends to this Uhaul location!!!
SHANNON E.If your going to be late call because they will cancel your reservation
Devon N.Owner was very personable and accommodating.
Martin S.Service was great. Mary was so nice, even when I called her after hours to return the truck.
Kristy H.The lady that runs the place is very nice.
Thomas D.I left a jacket that's been in the family for years in the truck i rented and they said it wasn't there so they are nothing but thieves and I WILL NEVER RECOMMEND THEM CAUSE THERE THIEVES !!!!!!!!!!!!!!!
Joseph S.Thanks for working with me on short notice. Great help and customer service
Natasha W.I originally scheduled a pick up at the UHaul location, 1901 Eubank NE Albuquerque, NM 87112. Once I got there the attendant told me they did not have my reserved vehicle. He and another attendant basically had the attitude "even though I had a reservation there was noting they could do about it." They said they would call me if a truck came in. I left the facility and I called the 800 UHaul number and a very helpful lady was able to get me a truck at another location. I really wish I had gotten the two guys names so I could write a letter to the UHaul corporate office. I was right in the middle of moving, paying movers and to go pick up a vehicle and be told "no truck and not my problem" really set me off. UHaul did give me a $50 credit which I was grateful for but the service at the Eubank location was unacceptable by any standard.
Mitchell M.Mary was very helpful. She took care of all our needs quickly and professionally.
Mark L.When did I have service
Angel B.I have never had a more helpful and enjoyable experience with U-Haul then I did at The Portal LLC. I will only be using this location from now on! Fantastic customer service! amazing experience!
JASON M.Very friendly and helpful. The process of renting and returning the equipment was quick and easy. Would definitely use them again.
Susan M.I reserved the truck for four hours and was called and told I only have 3 hours for the rental. Everything else was a great EXPERIENCE
Devon N.I was unable to check-in online. For some reason the uhaul website would not recognize my location services and there was not a way to bypass that screen. I had to drive to another location to inform uhaul of the issue. It was extremely frustrating.
Melanie V.Put up a bigger sign, almost couldn't find him.
Frank H.Professional, friendly service. Equipment was clean and in great condition. Made for an Excellent experience.
Kenneth P.Truck was HALF full of fuel which then forced me to play a guessing game of how much gas to put in the tank. I got nickle and dimed and it won't happen again! Rent your trucks out with a FULL tank of gas then people can simply fill it up before returning. I will NOT be renting from UHaul again.
CURTIS L.