The attendant who got me squared away when I picked up my reservation and again checked it back in when I returned was friendly, helpful and conscious of my time. Got me in and out quickly and efficiently without making me feel rushed or â€œin the wayâ€ - probably the most pleasant u-haul experience I have ever had!james P.
Customer Reviews for The Portal LLC
(U-Haul Neighborhood Dealer)
Albuquerque, NM 87112
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado9 a. m. - 3 p. m.
- Domingo10 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very efficient as well as making sure I understood everything. Will use them next time for sure.Gwendolyn T.
El cliente no dejó un comentario.Amy J.
El cliente no dejó un comentario.Glenroy W.
El cliente no dejó un comentario.Charles L.
El cliente no dejó un comentario.Juan C.
El cliente no dejó un comentario.Eric T.
The proprietor at this location was remarkably nice, professional and very easy to work with. Excellent experience.eric N.
El cliente no dejó un comentario.David C.
Mary was very helpful, especially when I realized I needed a bigger trailer and she switched it for me.Brian D.
The staff were very friendly on both the pick-up and return days.Lee E.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.DAVID J.
Location was hard to find, but Mary was very friendly and helpful.Elizabeth M.
Store managers and employees were very helpful. A very good experience.Manuel M.
Mary was wonderfulSandra V.
El cliente no dejó un comentario.Raymond J.
El cliente no dejó un comentario.Lynn M.
El cliente no dejó un comentario.John B.
Great serviceVickie G.
El cliente no dejó un comentario.patrick G.
Horrible experience horrible customer service even taking things to the next level with the regional managerDylan B.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.Katrina R.
Great experience!!!!Miguel B.
El cliente no dejó un comentario.Emil A.
The lady who helped my boyfriend and I was amazing! Our rate was extremely high because the online service had us going one way. She helped correct it and saved us a ton of money. She was also super friendly and very upfront about the vehicle and any issues that customers had had with it previously. I will forever return to this location just for that reasoning.Stephen L.
El cliente no dejó un comentario.Jim W.
The trailer leaked and my items inside got wet! I told the people at uhaul. I was given the run around as to where I needed to puck up my equipment and I need to be reimbursed for moving items I didn't get.Carmen Z.
El cliente no dejó un comentario.gene G.
El cliente no dejó un comentario.Barbra D.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Sandy M.
Lots of room to connect and disconnect. Very quick check in and out process.Carol G.
Reserved truck and transport 2 weeks in advance, which was a waste of time. Truck was at a different location in town. I had to drive 150+ miles round trip to pickup the transport. They compensated the "inconvenience" but that did not replace the actual time out of my planned schedule. So why schedule ahead ? Just wasn't a good experience. Drop off was excellant.rex B.
El cliente no dejó un comentario.Ronald H.
Limited hours and no way to pick up using your phone.JOSEPH O.
Excellent service. I picked up the truck in Albuquerque and Mary Roestenburg went above and beyond to provide quality service. The truck was returned in Peoria and Crystal provided courteous and professional service. Thank you so much and my husband and I will always use Uhaul for our moving needs.Timothy W.
I think that they were very friendly and very nice and very efficient thank you very much for everythingRobert H.
El cliente no dejó un comentario.John M.
This location was top-notch!! Truly a wonderful experience. The lady who helped us (I cannot remember her name) was so sweet and helpful. If I ever rent a U-Haul in the future, I'm gonna rent from there.Austin R.
El cliente no dejó un comentario.Julie S.
El cliente no dejó un comentario.Slater P.
El cliente no dejó un comentario.Dennis F.
Very good thanksJaburs T.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.Floyd L.
The lady was very rude. Did not know what she was doing .could not get in the truck to check the odometer. Took me over an hour to check out wanted to charge me for some crazy mileage she said I went over...Bonnie C.
El cliente no dejó un comentario.Felicia D.
El cliente no dejó un comentario.Mikaela E.
Excellent service. Very fast and professional. Thank you,Reyna L.
El cliente no dejó un comentario.James E.
Mary and her son could not have been more accommodating and skilled in serving their customers..today an invaluable asset..with most company's not allowing face to face...I would give an infinite amount of stars...thank youCynthia M.
El cliente no dejó un comentario.Joseph S.
Mary did an excellent job and made the check-in process simple and quick.Bruce F.
Mary went above and beyond to help .Jeffrey B.
The staff was wonderful and it had a very "mom and pop" shop feel to it. Overall wonderful experience even while i was having to move my passed away brothers belongings.Roy H.
El cliente no dejó un comentario.Rajeev S.
El cliente no dejó un comentario.Delaney R.
I didn't like the fact that the truck only had 3/8 of a tank of gas. It was noted on the agreement but it is much tougher to return a truck with 3/8 of a tank of gas than it is to just fill it. Since you hit your renters up for an extra $30 if returned under 1/4 of a tank you almost always make out to the good on gas.Rick S.
Very helpful owner!Leah T.
El cliente no dejó un comentario.George J.
While the location was acceptable the truck itself as dirty. The contract was filled out to show a 1/4 tank, but it actually had an 1/8. The truck itself on the road had issues shifting gears. The AC when the truck was running for a while would not work well and that was while we were cruising through hot New Mexico and Texas. The engine light would also come on and go off throughout our 2400 mile run.michael E.
staff was Very professional went above and beyond to help. Would be a pleasure to do business with in the future.Joe S.
Windshield was dirty. Our pickup location was moved from where we originally set up the rental. An email stating this would have helped.Kirk D.
El cliente no dejó un comentario.Liz D.
great but still waiting on final check out summary. Manager was busy with other clientsDarrel K.
El cliente no dejó un comentario.Kay N.
Owner was very professional and easy to work with. It was a wonderfully simple and easy experience to drop off the truck after a long day moving. Owner of business was straight forward in explainations and there were no unforeseen problems. ¡Gracias!Albert W.
Not well marked AT ALL! I had NO IDEA if I was at the right place (after hours). Your app is HORRIBLE! I couldn't go past the Let us know your location. I tried to follow your directions to make my phone allow it and couldn't. Finally used my sons phone and was able to get it done. It's RIDICULUS to presume I'd be successful and be forced to only have one way to check in equipment after hours.marsha C.
El cliente no dejó un comentario.Stephanie C.
At the time I rented the truck, I wasn't made aware that U-Haul had implemented a new policy effective April 1st. When I went to pick up the truck, was told that whoever was going to be driving it needed to be physically present with photo I.D. Wasn't given that information in advance, which made things complicated. Situation was eventually resolved. Other than that initial glitch, was extremely satisfied with the truck, and customer service on both ends of my move, which was 1,500 miles. Have used U-Haul many times, and highly recommed it.Constance T.
Mary was very helpful and made our experience quick, easy and pleasant. Thanks Mary!LILLIAN D.
El cliente no dejó un comentario.Ashlei J.
El cliente no dejó un comentario.Marcia S.
Always my location to pick up my rentals always easy and friendly customer serviceDavid C.
Great customer service well rounded and knowledgeable. Would recommend this location again for all your moving needs.Ramon O.
Awesome customer service knowledgeable enjoyed doing business at this locationkim S.
El cliente no dejó un comentario.Richard B.
Excellent customer service, and very friendly.Joshua James L.
Great customer service, Great communication. Overall a great experienceJohn L.
El cliente no dejó un comentario.John C.
Mary helped us and was very very nice. She was friendly and explained everything very well. I will definitely go back to her.Pamela G.
El cliente no dejó un comentario.Kanyon C.
Actually was more than I expected. From first arriving to this location. Customer friendly , no delays, clean truck and on my way. Coming back was really a blessing. Mainly because I was stranded so to speak. Daughter was to pick me up and I had many groceries. With me. It was taking quite awhile. The representative was kind and went the extra mile to Drop me off at my home not too far at all from store location. Wow. I'm ever so grateful and Appreciative. My experience however at this particular location was a pleasant one and I'd certainly come back to this location if and or when needed. I also highly recommend this location to others. Thank you fir such a. Memorable and Great Experience. Felicia D.
I find no room for improvement at this location. Mary has gone to extra measures to accommodate me and I will have my grandkids use this location also. Thank you Mary and Brian you made a chore much easier!Linda T.
El cliente no dejó un comentario.Scott W.
Amazing and helpful staff. So kind and professional. The store & parking areas are very small.Melissa G.
El cliente no dejó un comentario.Jennifer C.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Michael S.
My experience with uhaul was very good and Mary was helpful and had a great attitude. I will use this location again in a few weeks. GraciasLinda T.
El cliente no dejó un comentario.DEBRA B.
Mary was very helpful and had a kind and reasonable demeanor. She is a hard worker that others should imitate.Estevan G.
My experience was quick, efficient and friendly. Brian is cool as a fan!Candace J.
Mary was wonderful! She came out to the vehicle and made the whole turn in process smooth and easy. If I need a U-Haul rental again I'll make sure to use this location. They take great pride in their equipmentDANIELLE Y.
El cliente no dejó un comentario.Eric B.
Great customer service well knowledgeableRamon O.
Excellent customer service....explained everything clearly and answered all questions thoroughly.Janet L.
El cliente no dejó un comentario.Lora S.