We did our rental online to be pucked up at our original location, our order was not available there and we were sent to this location. Requested an 8am pick up, this location did not open until 11am. Our whole rental order was not available, we requested/paid for a loading dolly, they did not have one available. The U-haul rep was not in when we went for pick up so the front desk at the sandwich shop we were sent to pick up our rental had to help with something they were not familiar with. {Third party pick up facility} Truck cab and box was dirty, not swept out from previous user. Trailer right turn blinker and break light were not working. A bit unnerving driving to a new state without properly working brake lights and turn signals
Julianne N
Customer Reviews for The Philadelphia Steak and Hoagie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good service
armen aYour good 👍
sahag MNo body was there to recive the unit. I drove to the other side other office and ask about. The person name SHIM was very helpful with me I really appreciate it because he closed my contact. Thank you
Edgar GThank you very much for your best customer service
Long NI called and asked if someone was there help me when I dropped off my trailer. Was instructed to drop it in the empty lot next door and download the app
Jason CNot what I was expecting for a Uhaul location (this was a fast food place), but the check in person was efficient and knew what she was doing. The person who helped with the trailer did not know how to hook up properly, but my husband does. The pick up location was changed and I didn't know about this until I went to the original place I signed up with and after 20 minutes was told "We don't have trailers".
Karen MMuy bueno y fácil de devolver
ETSON HThe staff is unprepared and have no idea how the equipment works. They need training. They installed the auto transport incorrectly and we had a cross country drive ahead of us and it was really scary. We had to stop at the UHaul in Barstow to be helped but the guy was even worse. At least the Uhaul chat rep was helpful and guided us through our pictures. This is insane. We could’ve lost my car. Also as a side note, no one wants to smell like onions and peppers right before a 12 hour drive. That restaurant lady made us wait in that crammed space for almost an hour and our clothes and hair smelled so gross when we got back in the truck. I hated every minute of it. Terrible experience Uhaul.
Amanda AThis was not my drop off location... I was supposed to drop off the trailer at Peisano Tires in Victorville. This transaction needs to be updated. Feel free to call me for accurate information.
Ben GThe vehicle had no gas
Christopher SNot have pickup at a hoagie place with meth heads and crack addicts in the parking lot.
Rey RThey gave me the wrong sized truck (too big for my vending booth), they didn’t check my rental out, they didn’t check my truck back in. There was also a language barrier.
MONIQUE H