Jay is always friendly and helpful. Always go here for my U-Haul needs.
Chris H.
Customer Reviews for The Office Party
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Correct charge
Michael K.My second time using this location and both times I've received exceptional customer service. And based on the smiles on his other customers' faces while waiting for my turn, it's definitely not a fluke. Jay should lead customer training team at U-Hauls nationwide!
Ketler J.The Office Party is by far the best Uhaul rental location in the north Atlanta metro. Jay and his stall are most helpful Uhaul team I've ever had the opportunity to work with.
JEFF M.Great service, flexible, accommodating, friendly. Would use again and recommend.
Charlie H.Jay provides excellent service! Thank you!
DAVID U.Great Customer Service 👌 👍🏽
ELGIN W.Great service
Michael N.Very nice staff. Great experience.
Michael N.The wiring harness was defective and I had to make an emergency repair to the brake and turn signal lights. Also the tires were at only 25 psi vs 65 psi. This delayed me for over an hour. The location and owner is great at this location, but the unit was not ready for service and I had to make this repair on the road. If possible, I would like my rate adjusted accordingly for my time and delays.
George Eric L.Super friendly owner. Great experience all the way around.
Steve M.Great customer service - friendly, seamless and professional!
SERAFINA M.The store owner did not check mileage on the truck with me - he told me to leave the keys because he was with another customer. The final bill included 84 miles, which is over 3x the mileage I put on the truck. I logged the trip in Google Maps from my house to the storage unit x2 trips: Total mileage was 23.9 miles. Shameful money grab, will not be using this location again.
WILLIAM N.Returned my trailer a couple minutes before I was supposed to. The person who accepted the drop off at the store was extremely rude and super pretentious. He never checked my drop off in to the system so I got in trouble with u-haul because according to them I hadn't dropped off the trailer.
Connor S.I always like to pick up my trailers from this location...close to home and very friendly.
Kirk B.Nothing. Renting from this location is a breeze. The owner is great to work with.
Steve S.Owner wasn't there when we showed up for the rental - ended up getting it 25 minutes later than we wanted and had moving helpers already on the clock. Then he could t find my reservation. Second bad experience with UHaul . Will not use UHaul again if I can help it.
Thomas L.Jay is awesome!!
melquiades C.A bit difficult to maneuver for trailers, but otherwise great and easy to manage!
Sydney D.Recomendable la persona que me atendió fue muy amable y atento
Cecilio F.Everything was perfect. No improvements needed.
MARGARET B.Nothing. Great location, friendly staff.
Srikumar K.Staff was extremely helpful and kind!
Lorren D.Todo es perfecto
Jorge D.Excellent service!!!!!
greg S.Be more accurate with pick up times. I asked for 11:30 , picked up after 11:30 but contract said 11 and I had to rush to bring it back.
Cathrene M.Staff at the location were excellent--customer service was great, everything done quickly and efficiently. All I could've asked for.
Thomas G.It is hard to improve on existing Excellence in Customer Service , Equipment , & Wonderful Store . Very comfortable Atmosphere & Culture unlike many other Uhaul rental experiences . Would highly recommend to other consumers !!!
Dale H.Friendly and professional customer service. Easy pick up and return!
JOHN O.Small neighborhood type convenient location. Service was excellent! Very quick and easy rental process and assistance with trailer hookup.
Joy M.Jay is great to work with! Thanks Jay!
Geof F.Everything was GREAT.
Roger H.I was overcharged!
Daniel G.Love this place - very friendly and service oriented experience was top-notch.
Steve K.I had some issues with the online drop-off process, but they were very helpful inside and took care of everything. Glad I caught them during open hours!
Nicholas B.Nice helpful efficient return - and very close to home! Very happy!
Earnest P.Both tires were bad, and the trailer had to be towed
Cassandra H.Great service at The Office Party location.
MICHAEL T.Very streamlined and easy!
Kirstin B.Great customer service.
Duedishar J.Jay and this location are the best! Prompt friendly and helpful. Vehicles/ trailers are always clean and ready to go. It's not the closest location for us but we drive to it because the customer service is 10/10
Rochelle D.All Good!
Tomiko W.We were really excited to find this location because it was very convenient and when we picked up the trailer the gentleman was so kind! When we got the trailer home to load up we noticed that the floor wasn't normal so I called the office party to pass along our concerns and he told me it was totally fine totally normal (at no point did he offer for us to come switch the trailer with another one he just said it was fine). The next day we have the trailer loaded up and hit the highway because we had a timeline to follow and the trailer drove AWFUL. It was shaking and swaying the whole way no matter what speed we were driving. My dad was driving and he was so uncomfortable with it and he's driven with several trailers and never felt that way. So I called back to the office party and the gentleman was quite rude on the phone, asked why we didn't come switch the trailer this morning (after it was completely loaded when he hadn't said the day before that that was an option) and he said basically that we could pay a massive fine to leave the trailer at another location or call road side assistance if something happened while driving it back. He didn't try to help us switch the trailer where we were or anything. I understand that he likely had another person picking up the trailer we were bringing back and he was counting on it's return but he had no kindness or compassion on the phone. So we will definitely be using an alternate location in the future even though they are not as convenient. Even if there isn't much you can do to help in a situation like this you can still show empathy or try to come up with other solutions rather than basically saying “tough for you, deal with itâ€
Karen H.Smaller location so selection limited.
Robert R.Excellent customer service. Very professional.
MICHAEL M.No need to improve anything
Robert K.This was the single best experience I have ever had at a U-haul rental store. Clean, very friendly and helpful. I will be back! AAAA++++
Steve S.The safter hpours check in process is not good. I went to the app and went through the check in procedure, it gave the final instructions ... leave the key in the drop box, I did. this was 10 pm on Saturday night. i got the final bill and was charged $59 for an extra day.
William M.Very friendly. Also has unique gift collection.
James A.They got me in and out both times. Very well run
philip T.Keep up the great service!
EDITH H.The management has always been professional and going the extra mile to accommodate the customer. Thank you George “Sno-Angel DeLitesâ€
George T.Truck available as promised, clean and worked well for us.
Bill J.Great service
JAMES G.The gentleman there was so friendly and helpful. Thank you sir for everything.
Centoya M.I put 16$ worth of gas in and raised it to said limit and was still charged 10.62 worth of gas. I put 5 gallons in at Shell station right next door.
susan B.Jay is a pleasure to work with. He is always my choice when it comes to uhaul rental needs.
tom W.The owner was incredibly friendly, professional, and accommodating of my last minute booking. This will be our go-to rental location!
Laura C.