Customer Reviews for The Moving Store
(Distribuidor de U-Haul del vecindario)

1843 comentarios

1214 Camino Carlos Rey Ste 1   Santa Fe, NM 87505
(Behind Pepboys)

(505) 438-4800

Horario

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 7 a. m. - 11 a. m.

Services at this Location:

Contáctanos

(505) 438-4800

1214 Camino Carlos Rey Ste 1
Santa Fe, NM 87505
(Behind Pepboys)

Services at this Location:

Horario

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 7 a. m. - 11 a. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS S. 
Clasificación:
4.0

Make sure the passenger mirror angles out

Adam P. 
Clasificación:
5.0

The owner and his staff assistance were professional and very helpful!

Marissa R. 
Clasificación:
5.0

Very friendly, helpful, and attentive staff. They did a great job!

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Quick and efficient - this is a well run location. Well done.

John M. 
Clasificación:
5.0

Best run Uhaul in Santa Fe

Gregory C. 
Clasificación:
5.0

Customer service was great!

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary G. 
Clasificación:
4.0

Everything was fine, except had to wait a long time in line. Only one employee, but he was very professional and courteous

Manuel O. 
Clasificación:
5.0

Great guys. Always my "go to" pick up store. Good customer relations for years and I'll keep coming back.

Ernest R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney N. 
Clasificación:
2.0

The roll up door was hard to pull up - tended to stick about 6" above the fully closed position. Staff were not helpful. They did not review the vehicle with me and instead complained they had been having a bad day. They had a poor attitude. Though I had reserved a vehicle 5 weeks in advance, it was not available on the day reserved so I was directed to drive 2.5 hours round trip to this location to get the vehicle. I was promised I would be compensated for this (reduced rate), but instead had to pay the added fuel costs for the trip to this distant and unfriendly location. Worst experience I have ever had with U-Haul. All other experiences at other locations have been quite positive.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert I. 
Clasificación:
3.0

Associate tended to be in a hurry, even though I was the only reserved customer that day. Not knowing anything about the necessary components of the hitch (i.e. "the ball") I wasn't aware my vehicle was missing anything. I felt the UHaul rep, although polite, was a bit exasperated that my car wasn't prepared properly, and rattled off quickly what I needed to buy and where to go to get it, making sure to tell me what time he would be closing. In customer service myself, I felt his communication was a bit unsupportive for a new customer.

Robert W. 
Clasificación:
5.0

Customer service was polite, professional and very fast. thanks

John M. 
Clasificación:
5.0

Amazing person and great service! Thank you.

Antonique R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia G. 
Clasificación:
5.0

Employees were nice did there job 💯

Delfina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

the staff is super nice. not being able to return on sunday afternoons (had to come back monday morning instead) was inconvenient for me but not a giant deal.

Jane C. 
Clasificación:
3.0

Had a difficult time figuring out how to complete the whole process using a smart phone. I much prefer face-to-face, real person, but the agent I spoke with on the phone when I needed help was great. Very professional and helpful.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex L. 
Clasificación:
5.0

Great, Service

Samuel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Estevan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

hillary R. 
Clasificación:
5.0

Perfect drop-off experience. Could not be better.

EDWIN H. 
Clasificación:
5.0

The service was great!! The gentleman that helped me was awesome, he had everything ready for me to sign and we were in and out in no time. Very professional, the facilities were extremely clean, I would recommend this location to any of my friends.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

Everything was great and we got everything completed

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn W. 
Clasificación:
5.0

everything was great , these people are awesome . Gracias

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bronwyn N. 
Clasificación:
5.0

I need a u haul tomorrow at 8:30

Jeanette M. 
Clasificación:
5.0

All was good!!!

Phillip L. 
Clasificación:
5.0

Again appreciated: In fact, the storm was longer and fiercer in Denver proper, and the 2 days extra were not enough as road were closed around the state. I called UHaul (a central number) and got a 3rd day in addition at no cost. Finally I was able to leave Denver mid-day after the storm ended (still ice on the streets in the city) and made it to Santa Fe a day after my original contract indicated. The agent in Santa Fe apparently had not been aware of the extra day, but was very accommodating after checking the record in the central system. I much appreciate this, especially since we have been repeated UHaul customers over the last 18 months.

ALMUT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory F. 
Clasificación:
5.0

Will definitely use this facility again!

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert Z. 
Clasificación:
5.0

I had a great experience overall. It was all very easy and convenient. I think the manager's name is Josh. (sorry if I got that wrong) and he was all around awesome!

Donald R. 
Clasificación:
5.0

The owner was so nice and efficient.

Jacob R. 
Clasificación:
5.0

You don't need to improve just continue with the same great customer service that you have speed of service I was in and out dint took much time on paper work. I love your service 10 out of 10 😊

Rosa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl A. 
Clasificación:
5.0

Friendly people

Dilian P. 
Clasificación:
4.0

Great manager

Claire S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

Nothing. Marcos was a pro. I was in and out with the trailer I wanting no time.

David P. 
Clasificación:
5.0

Staff at this location are knowledgeable, patient, professional. Organized & well-maintained rentals. ¡Gracias!

Theodore H. 
Clasificación:
5.0

Professional guys to deal with

David H. 
Clasificación:
5.0

U Haul staff was very professional and courteous. Everything was explained very clearly.

Robert V. 
Clasificación:
1.0

I got a 6' X12 but the seller didn't disclose that the trailer “entrance” was less than 6 feet. Therefore it was useless to me and had to rent and pay AGAIN for another one with a 6 foot tailgate. And when I mentioned it to the sales rep he said “there is t anything I can do, the trailer left my lot whether it worked out for you or not isn't my problem.” In my opinion that's poor customer service. Waste of time and waste of money. I would've been content with an apology and a maybe a discount for my “second” rental/ reservation. This'll be my last time I rent from this place o even uhaul in general

Alberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorence V. 
Clasificación:
4.0

Gracias

Stuart W. 
Clasificación:
1.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos A. 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew J. 
Clasificación:
5.0

I only rent from this location. Kyle is always Great!

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph G. 
Clasificación:
5.0

Redesign the motorcycle trailer. The tailgate/ramp is not long enough. Both my little Harley and my big Kawasaki bottom out where the gate meets the trailer bed. VERY hard to load and unload!

Dana B. 
Clasificación:
4.0

None of the surfaces had been wiped down, dust on the dash and sticky stuff everywhere. Seems that in the Covid era this should be a requirement. The steering wheel was quite grimy as well. Upon drop-off, I sprayed disinfectant and wiped all major surfaces and contact points, however there was some major grime in other places like the floor that had clearly been there a long time. There were no moving pads in the pouch above the dolly. Thankfully, I did not need them. Also, I do not understand why the 17 foot truck is the same rate as the 20. I originally reserved a 20 foot and due to several circumstances, including having to grapple with the murder of my girlfriend's best friend, had to reschedule to a day where no 20's were available. I took the available 17', yet the rate remained where i was quoted for a 20? Despite all this though, this was defintely not a negative rental experience. Reservations and pick-up were smooth. Each time I had to adjust my reservation both the online and 800 number were quite helpful. I am not sure if I was ever able to get ahold of a live person when i called any of the local branch phone numbers, though. Overall, not bad. Step up the between-customer cleaning procedure and it'd be stellar. Thanks Uhaul!

Gideon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
5.0

This the only location I rent from. The guys there are so nice and they have great customer service.

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

None...

Rafael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

I use only this location in Santa Fe -- for decades because it is owned and managed by professional and courteous good people.

Alfredo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin M. 
Clasificación:
1.0

This review isn't so much a reflection of the dealer as UHaul. We purchased a lock from this location with the assurance that it was resistant to bolt cutters, but this was proved wrong when thieves easily cut the bolt a few days later and our items were stolen from the truck. On top of that, despite buying all of UHaul's insurance, the insurance we does not cover theft. The irony is that they would cover damages due to my negligence if I had a driving accident, but not theft due to their shoddy equipment. I will never deal with UHaul again, as they cannot or refuse to ensure the safety of the belongings transported in their trucks.

Tom F. 
Clasificación:
5.0

Friendly staff, very smooth transaction!

Ricardo R. 
Clasificación:
5.0

Truck was a little loud, but relatively easy to drive with great mirror placement.

Elisabeth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claire S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond H. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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