Comentarios del cliente para The Motor Pool LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de The Motor Pool LLC

Grado total:

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Maisie S. en

Grado:

El cliente no dejó un comentario.

Tyler S. en

Grado:

Friendly service and come out to handicap mother, and father to get truck.

Ryan L. en

Grado:

My poor review of this location is not reflective of The Motor Pool LLC or its employees but is instead of the management of said location by U-haul systems and customer service. I made my online truck reservation 5 weeks ahead of time and asked for a specific size truck at a location I knew would be open and fully staffed at pickup should any issues arise. During my confirmation call 2 days prior to pick up I was told I could not get the size truck I requested nor could I get the pick-up location either. I understand that not all requests can be met all the time but it seems silly that literally nothing I requested 5 weeks in advance was honored. Luckily a slightly smaller truck was available at a location less than 10 miles away. The alternate location I was sent to was closed when I attempted to pick up my truck on a Saturday morning. This would not have been a problem had I been notified they would be closed in advance and could have gone through the online checkout process to get the code for the key box ahead of time. Since I was not notified prior to my arrival I had to spend at least 1 full hour on the phone with customer service trying to explain the issue and attempt to understand why I was sent to a location that was closed. On top of these issues, the U-haul app and mobile browser versions of the online checkout system were not functioning properly which prevented me from actually checking out the vehicle remotely. After speaking with at least 4 people at U-haul customer service I was told I would be unable to pick up the vehicle by any other means than the mobile or app versions of their systems. Because of these systems issues I would need to go to another location nearby to find another available vehicle. After my call was transferred to the scheduling department to find another truck nearby the contact there was able to verify my information and check out the truck on my behalf via phone and give me the code for the key box over the phone. This was immediately following a service rep AND a supervisor telling me this could not be done. From start to finish during my rental there were numerous failures of the rental process on U-hauls behalf. 1) My "reservation" was far from a reservation and was in reality much closer to a wish list. 2) Please notify customers that their pick up locations may be closed ahead of time so they can act proactively. 3) If a location is closed, ensure the mobile checkout systems actually function as needed at that specific site. 4) Have consistent processes and procedures for all locations and departments within customer service to deal with these issues when they arise, and avoid mixed or completely opposing messages.

Eleonore M. en

Grado:

The truck drove well and was easy to load.

Elizabeth K. en

Grado:

Very poor service there should be someone there for the post business hours won't b going there again

Andrew J. en

Grado:

Once I got the truck, I called customer service to make sure everything was good to go. They told me I couldn't drive the truck. This turned into me spending 1hr on the phone with customer service to resolve the issue.