Truck was ready and check in and out process on line was easy
Gilbert M
Customer Reviews for The Mailing Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The parking location round back is bad on a number of levels: - it is a dark, one way back alley which is a potential security problem - access to the parking location on foot is bad. There is no footpath - you have to navigate across grass and a dividing wall to get there in one direction, or walk an inordinately long way round the other way. - vehicular access to the parking location is also difficult, as you cannot merely drive round back from the storefront but need to take a different street altogether to get there - The parking space is too tight and cramped, being a patch of rough ground, too close to the buildings to easily maneuver, too close to a services pole and too close to the adjacent vehicle - There is no drop box for keys at this location. I had no idea what to do with the keys on returning the vehicle. The assistant gave no instructions on checking out the vehicle (and I forgot to ask, assuming it would be obviously)
DAVID RVehicle’s interior was dirty, cup holders had melted chocolate or something inside two of them. Check engine oil message came on towards the end of our usage, we only drive 17 miles. No key return drop box was available so had to call in for instructions.
Mark BGas tank was close to full but definitely below the full line when I picked it up so when I filled it up before dropping it off and the need showed full it was clear I paid for some of the previous renters gas. Overall good experience just found that annoying that they clearly filled it almost full and likely marked it full when they dropped it off and the needle was close enough to the full line even though it was a few gallons short of full. I have before and after pictures too and it is a noticeable difference. I paid almost $20 in gas for a 22 miles of driving so it’s very clear I paid for someone else’s gas.
Andrew ROutstanding service
Hugh SThe lock was incredibly difficult to open. The "low tire indicator" light was on for the right front tire. It had only 40psi, so I aired the tire to the correct inflation pressure. An hour later it was low, so I had to locate a tire repair shop and repair the tire. The tire showed signs of wear indicating poor alignment, and appeared old and cracked. It should have been replaced prior to my rental. The passenger side door barely closed, and appeared as if someone had attempted to pry it open previously, based on the dent. The steering appeared to have either something wrong with the power steering, or in the axle. This truck was in need of maintenance and repairs.
Stephen HThe truck was dirty and had a foul oder. But it was very helpful in moving my elderly mother. I was hesitant to leave the keys on the seat as directed and had not see the text sent my uhaul until after I tried to call in that I was leaving the truck. . I want to make sure I was not charged anything extra. I did return the truck prior to 5:00 p.m. but did not see the text as mentioned until they brought my phone to me from another location. Thank you for all your help.
MARY JI would NEVER use this location to rent, or recommend it to anyone I know. Extremely poor customer service. Gas tank was not filled to the line as it should, tire was flat and the woman said its ok, you paid for insurance just call the 1800 number they can help you fix it". Can you believe this?? I replied, " I dont feel safe". Then she proceeded to roll her eyes. I asked her for another truck and she was upset that I asked. She gave me another truck after a 30 minute wait and told me to walk around the building to pick it up. Again, I couldn't believe what I was hearing!! I called back to tell her the steering wheel was violently jerking when i applied the brakes. No answer. I called 12 times!! No answer. Mind you I just left the store 45 minutes ago. I had to travel over 200 miles in an unsafe truck. I WANT MY MONEY BACK!!! I am waiting for a call back from main headquarters. Again, I expect a full refund for this nonsense. Poor customer service, zero consideration for safety and trucks in poor condition. Unbelievable.
Melissa SFirst and foremost there were way too many charges on my bank for this one reservation. My initial encounter was unprofessional because the worker Jessica did not seem to have concern for my problems that occurred with this reservation. She acted like she could care less about the issues I was having. After an hour of being at the pickup location”The Mailing Spot” I was finally able to get the truck. I was initially charged Two $100 deposit amounts. After dropping off the UHaul truck I was then charged $160. When I picked the truck up the gas was on a 1/2 tank and the worker Jessica did not give me nor email me a contract for the reservation. She just told us we were good to go.
Samantha NVery easy and convenient. Process was great. Truck was in good shape and made our move less stressful.
Franco PMy uhaul authorized dealer by far is the best I am greatful for the time she took to help me out every step of the way.
Robert FToo many charges
Sharon RGirl at the counter was very nice but made some errors on the paperwork that we had to work out later. We reserved online and got calls to change the pick up location twice. We ending up having to go almost twenty miles to pick up then got a call from our original location near us asking why we hadn't picked up the truck. Truck was very noisy and the brakes squealed.
Kathryn BThey did not check my U-Haul in on time and I was charged $178 instead of the $54 for extending one day. They did catch the mistake and reversed it quickly. It was a hassle to deal with though.
Michelle ATruck was dirty and given with a less than 1/4 of tank of gas. If you rent the trucks with a full tank of gas, it is easier to return with a full tank of gas than it is to guess about how much to fill the tank before you return the vehicle. The check engine light came on the evening we were loading the truck so we stopped loading it in case you were to change the truck and when we called your service line, we were told to ignore the light as long as the truck worked and there was no apparent engine failure, which I think was a risk we took, but we followed your instructions and thank God it did not break down on the way, however, I had to have everyone helping come back the next day to finish loading the truck, which was extremely inconvenient.
Ricardo RMaria was absolutely delightful and kind. They had even just washed the inside of the truck because it had been raining and muddy. When I asked if we could mop out the water, she went so far as to bring out a mop to help dry the floor before we began loading and helped carry out the blankets I rented. She also helped me with other details with a smile all the way! Very grateful for the kind smile and willingness to help!
Holly WThey were closed and had no drop box.
Morgan JThe truck was difficult to back out of a strange storage spot.
Clacie Rnothing at this time
James RDrop off was the WORST. There was a sign on the door saying they WEREN'T A DROP OFF LOCATION. It said to park the truck in the back or we would be CHARGED $100 and there was NO DROP BOX FOR THE KEY! I have a picture of that sign if you like. Since it was a holiday weekend we had no idea if we would be charged extra because we had to TAKE THE KEY WITH US and make another trip there to DROP THE KEY OFF. After a day of MOVING IN 98 DEGREE HEAT this was the last thing I needed to deal with. How can a drop off location have a SIGN saying they AREN'T a drop off location?!? It made the experience even MORE STRESSFUL because we had no idea what to do about this. I've used Uhaul numerous times and have never seen anything like this.
Jonathan DSuper friendly and helpful
Julie WThe employees were not much help. I stood and waited for about 10 + minutes while the worker kept telling me to wait. Then after picking up my truck I get a cancellation email and they weren’t helpful in anyway still. I would definitely not recommend this place or go back.
Jodeci GExcellent customer service
CALVIN HThe cargo area has not been swept clean when I got the vehicle. I made the reservation online, picked up my truck, and then I could not drop the keys off that afternoon. I couldn’t find a drop box for the keys, and customer service couldn’t tell me if there was one. Very frustrated due to not knowing this place doesn’t do after hours drop offs. Why was I able to request a truck during time I couldn’t drop it off? That needs to be worked on.
Josh PNot forget my furniture Dollies and make me drive around town waste time money and gas to fix your screw up.
Luke HThere was no drop off key box. I had to wait in line to turn my keys in which I thought defeated the purpose of online check in and out.
STEPHANIE NVery nice and friendly staff. Totally better rental experience unlike my last experience at a different location.
KATHERINE MThe overall experience was fair. I rented everything through my phone which I do not recommend anyone doing. Customer service takes too long to respond to messages and their 24/7 calling just even longer to actually answer the phone. I was denied my first uhaul initially because my session with the live agent timed out & they claimed my reference didn’t answer the phone. I was told to provide another reference & when I did, he was not contacted until 40 minutes later! The first customer service rep I spoke with claimed that I was supposed to pick up the uhaul on the previous day? My reservation was clearly for that current day, I had the confirmation date right in front of my face. After hanging up on her, I still had to go into and get a key from the office. The woman inside also gave me a hard time about my reservation stating it was for the previous day, I HAD THE DATE CORRECT & had already signed the agreement. Even if she suspected the date was wrong, she still handed me the key & wouldn’t let me leave until I pulled up the agreement. After not being able to locate my agreement, I stated that I had already signed it & my card was on file. I was already over an hour into the process. After finally leaving and getting into the uhaul, the AC didn’t work! I then get an email saying my uhaul was due in 1.5 hours when I was booked for 3 hours. I called customer service and explained that I had only actually had the truck for 5 mins because the process took too long. Luckily, she was very nice & extended my service, even though it cost me more money in the end. Over all experience, I would say DO NOT rent online only. Call uhaul or go in person to rent it, their online system is flawed.
Desiree EI was unable to initiate my rental by way of the U Haul app, and then spent 30 minutes on the phone to resolve. There was no information at the Mailing Spot to help in case of difficulty. Also, I had ordered a dolly and it wasn't in the truck. I did receive a refund for the dolly.
Donald BVery friendly staff and great customer skills and the truck was newer and very clean. I definitely will be renting from them again.
LANETTE KThe truck was not clean in the cab or in the back. Other than that it was fine.
Brian MThe experience wasn't bad but they didn't have my padding order available -the store didn't have any of the accessories I needed for the move (mattress protector). The truck needs maintenance, it was pulling to the right a lot. Other than that, it wasn't bad. I got to my destination without incident. Thank God!
ANGELICA BThe instructions were a bit odd. They asked me to park the vehicle by some dumpsters behind the store and leave the keys in the ramp. I followed the directions. 2 days later I received a text saying I'm incredibly late returning the truck. They never bothered to check in my truck rental. I'm satisfied with U-Haul however not with this location. I'll never use the Mailing Spot again.
Ricardo RThe trucks are parked in a very tight space in the grass, not even in a parking lot. The access to the back of the building is one way. It took quite a bit of maneuvering to get the truck out of the parking spot. When I returned the truck I waited in line while customers in front of me mailed several packages each taking quite a bit of time. I handed the employee the key and she said everything is good. But 2 days later my equipment had not been checked in and I received 2 threatening texts for not returning the equipment.
Roxanne MEverything was wonderful. Truck ran well, location was great. Only issue was the cab of the truck was dirty. It smelled like smoke and had crumbs and dirt all throughout. There wasn’t any trash, but it wasn’t great. I enjoyed the overall experience, but I don’t want to be charged for the cab being a little dirty, only because it was that way when I got the truck.
Brett BNot using again was a nightmare
SHARON LStorage space of vehicle was filthy, multiple nails had to be picked up that would've damaged my belongings, dust and dirt needed to be swept out. Vehicle was also filled to 3/8 of a tank, and I returned it with 5/8 of a tank, but when returning the app informed that I picked it up with 3/4 of a tank. I took a picture of the gas and odometer when I picked it up to dispute this if need be. The app also did not give me the code to the lock on the truck so I spent 35 minutes on hold waiting for a support resource to tell me the code.
Riley SPut the trucks near the front entrance not in the back entrance. There’s no available parking in the back entrance to leave my vehicle. Be clear that the trucks are in the back and bring out the truck to the front entrance as it’s more convenient to customers.
Rosario Sno dropbox for keys
Scott LGreat location and excellent service. Would definitely recommend and would rent there again!!
JOHN GAll good
EUGENIO RThe entire process was unpleasant at best. I approached the counter about my reservation at 1200 for a truck and dolly, the lady working acted as if my reservation was hard to find. She then told me walk around the entire business center to inspect my truck which I did and the cab and cargo area were both dirty and the mileage was one mile off not in my favor. I had to call the store to ask where my dolly was and her reply was “oh yeah you have to come get it in the front”. So that adds almost a 1/4 mile to the $.89 a mile fee. The employee could have cleaned the vehicle or at least made sure the previous person did and verify the mileage. That employee was not helpful at all and that service was terrible I will never use that again and leave terrible reviews for that business on google and yelp.
CHRISTOPHER AThey didn’t have the size truck I rented. They only had 7 furniture pads and no utility dolly. The truck only had 3/4 tank of gas when I picked it up. I left it with a full tank. I always try to leave this game better than I found them.
Elizabeth MPhone # listed by uhaul not a working #. Didnt have a drop off location for keys. Tried calling over a 30 minute period without any answer at the phone listed in google for place of business. No way to get a hold of them.
Jeffrey FThe truck was parked in a very tight location and I had to totally move the truck out very carefully or I would hit another truck or the building.
Susan JThey did not even check my truck back in. I had to call when I got a text asking if I returned the truck or not. When I called the woman working said she would take care of it and suddenly I see she had me with the truck multiple days.
Dustin CConvenient location. Efficient turn-in process respective of customer time.
Ming WWebsite stated to drop keys in a drop box and there was no drop box, luckily I caught the owners closing up shop and were able to give keys to them
Mattie PThey don't have key drop off box, waited for over 10-15 minutes only to hand off keys and got told they will check me in and send me an email and the funny part was I already had finished rental return.
Vinay PI don’t understand why you charge for 24 hours when I only used it for 4 hours. It would have cost me less to rent a truck from a car rental like enterprise. Overall it was average.
Norma UTerrific lady working inside of the store ,even though I booked this rental online when I went in the store she was very helpful . I've rented from U -Haul numerous times and this may have been the best..
Charles SQuick pick up and drop off. Very friendly
Michael KNo key box to return keys and very hard to find location.
Ryan RExcellent service. The staff was very friendly and knowledgeable,they gave me answers for all my doubts. Great rental experience!!!
joaquin lThis was my first time renting a Uhaul truck- I was impressed by the kindness and helpfulness shown. We’ll definitely return in the future
Patricia CI rented a 15 foot truck and the ramp made my move much more easier. I had the best experience with U-Haul. They were very professional and friendly. The prices were very reasonable and I would recommend using them for sure. For just seven dollars, I also rented a four wheel moving dolly that was extremely helpful in the move of furniture. I would highly recommend using U-Haul and paying the few extra dollars of moving materials they have to help.
lisa w