Customer Reviews for The Mailbox Store of Killeen
(U-Haul Neighborhood Dealer)

255 reviews

2904 E Stan Schlueter Loop A102   Killeen, TX 76542

(254) 501-4121

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(254) 501-4121

2904 E Stan Schlueter Loop A102
Killeen, TX 76542

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bex Kimani 
Rating:
5.0

Customer did not leave a comment.

Keith Nolin 
Rating:
5.0

Customer did not leave a comment.

Juan ventura 
Rating:
4.0

Customer did not leave a comment.

Senia Kaaihue 
Rating:
5.0

Customer did not leave a comment.

Teresa Adams 
Rating:
1.0

The truck I wanted was in the shop so I had to use a smaller truck. The store employee was great. Service great. But I don’t like it let me book a truck that wasn’t available

Chanel Jones-Washington 
Rating:
5.0

Very helpful I had a few issues and was quickly and efficiently helped.

Ashley Russell 
Rating:
5.0

Customer did not leave a comment.

Jessica Garcia 
Rating:
5.0

Customer did not leave a comment.

Lynn Wilkerson 
Rating:
5.0

Most amazing customer service

talia mckinnis 
Rating:
5.0

Customer did not leave a comment.

Senchera Harper 
Rating:
5.0

Customer did not leave a comment.

Lisa Rios 
Rating:
5.0

Customer did not leave a comment.

James Deberry 
Rating:
5.0

Customer did not leave a comment.

Cassandra Watkins 
Rating:
5.0

At first I was confused because my drop off was on a Sunday and there were no other trucks park in the area.

Adilia Vargas 
Rating:
5.0

Thank you for all your help with providing me a rental truck at the last minute and the great consumer services at your location.

Therese Bowen 
Rating:
5.0

Customer did not leave a comment.

Micaela Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Heather Wilson 
Rating:
5.0

The guys here are so professional, helpful and kind. I'd recommend this location for anything that they dabble in .

Brennan Shanks 
Rating:
5.0

Clean the U-haul before the next customer.

Berta Denmark 
Rating:
5.0

Customer did not leave a comment.

EARL DAIGLE 
Rating:
5.0

Customer did not leave a comment.

Sherrawn Young 
Rating:
5.0

Nothing, yall were WAAAAYY better than the one off the central expressway.

Heather Flannery 
Rating:
5.0

Customer did not leave a comment.

Lisa Edwards 
Rating:
5.0

They were Professional

larry brooks 
Rating:
5.0

Customer service was better than an actual uhaul location. I will continue to use and recommend The Mailbox Store of Killeen.

Anthony Rodgers 
Rating:
5.0

Customer did not leave a comment.

Clarissa Gomez 
Rating:
1.0

We stopped to get gas, gas started pouring everywhere under the truck, we see there is a hole in the gas tank, Someone has been stealing gas from the truck. The location brings us another truck, it’s a mess in the back storage area. Wee we’re told we would be reimbursed for the loss gas and the 2 gas cans we purchased for the excess gas we caught in buckets. After all was said and done we only got reimbursed for the gas, nothing else. When questioned the answers were oh well we have to speak to so and so.. AG the gas STATION was WE ARE GOING TO REIMBURSE YOU. They could of reimbursed us for hour delay we had as well because of them now pmcsing their equipment before renting it out..

Tia Butler 
Rating:
5.0

First time using the mobile app to get the truck. Mayb warning next time it would take 30 min? Guys inside were great, took care of turning it back in for me

SARA ANTHONY 
Rating:
5.0

It was nice that a Dollie was in the truck at no extra charge. Although we did not need one. I would suggest bungee cords to tie it down with. It scared me when I made a turn not knowing it was in the back. Over all excellent service.

Ethel Brown 
Rating:
4.0

Customer did not leave a comment.

Brenda Hilt 
Rating:
5.0

The staff was a very thoughtful group of gentleman

Pia Scott 
Rating:
5.0

Customer did not leave a comment.

KARYN OTSUKI 
Rating:
5.0

Good business

ANTONIO KENT 
Rating:
4.0

Overall great experience. The location was efficient as well as friendly. I was even able to pick the truck up 24 hours before my reservation as it was ready waiting for me for the next day. Before the truck was started the brake pedal made a horrible grinding noise. I wasn’t able to ask about it as I picked the truck up after hours. Not sure if it’s normal or not but it didn’t seem to be effecting any performance.

JOE LIWAK 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Rodriguez 
Rating:
5.0

Great customer service! Will rent from again!

Yancy Calderon 
Rating:
5.0

Customer did not leave a comment.

Vonetta Parks 
Rating:
5.0

Best location I have been to. Process was smooth and quick, great customer service

Helena Thomas 
Rating:
5.0

Customer did not leave a comment.

ISAI RODRIGUEZ 
Rating:
5.0

Keep doing what you are doing.

steve webb 
Rating:
5.0

My house burned the night before I tried to rent a uhaul. Needing a uhaul truck and storage, I just google Uhaul, I’m new to Killeen and is still learning my way. I went to the closest uhaul, and they had no rentals avail. They referred me to another just a tad bit down the road, I went there and the rep was nice but only had 1 available storage at this location. So she made a reservation for me. This spot no one was there. I called the rep back, that was able to give me storage, she made reservations on Stan Schuyler loop. This location nobody was there. I call the rep at the Mailbox Store, he comnfirmed k was supposed to be where I was. So, after all the running around. I called the rep back at the Mailbox store, he was so empathetic in knowing my house had burned and I was from uhaul to uhaul trying to find a truck. I had given up, and about 5 minutes after the empathetic call, with the rep at the Mailbox, he called me back, with not 1 but 2 options available for rental. The most appreciative, the most caring, the most compassionate of all that I experienced, this rep at the Mailbox store work after, his business hours to get me a truck. I can thank them enough.

Danielle Foster 
Rating:
5.0

There are no complaints.

VALERIE VICKERS 
Rating:
5.0

Customer did not leave a comment.

Chris Money 
Rating:
3.0

The drop off area where you had to leave the truck was not in a secured area. There was no way to lock the truck at drop off and we had to leave the dollies and blankets we had rented to use unsecured in the back of the truck when doing an after hours drop off. Location was in a decent area at least.

Sherry Brady 
Rating:
2.0

Customer did not leave a comment.

Ashley Ayala 
Rating:
5.0

Customer did not leave a comment.

Nicholas Wright 
Rating:
5.0

Customer did not leave a comment.

ANDREA ZAMUDIO 
Rating:
5.0

Fast easy process....Nice employees...Will recommend this location to friends and 👪 Family. Thank you

Deja Turner 
Rating:
5.0

We were welcome with open arms from the time we walk through the door very professional an knowledge with the Equipment an very helpful..Thank you the Mail Box Store..

Tommie Fuller Jr 
Rating:
5.0

Customer did not leave a comment.

Junius Flemming 
Rating:
5.0

Customer did not leave a comment.

Shaki Sutton 
Rating:
5.0

Customer did not leave a comment.

Heather Sabrowsky 
Rating:
5.0

It ran beautiful and had no problems. Pick up and drop off was a breeze

Angie Walker 
Rating:
5.0

Customer did not leave a comment.

Annie Chalk 
Rating:
2.0

I reserved a utility dolly and furniture pads along with the U-Haul and did not receive those items. Uhaul at this location is overcharged compared to other locations. I brought the truck back late and was charged an extra $100. I used a uhaul from another location they day after, brought it back late and was only charged $20.

Tawana Wells-Harris 
Rating:
5.0

Awesome people!!

ERWIN MEDINA 
Rating:
5.0

Great customer Service , clean friendly

jennifer morgan 
Rating:
1.0

Terrible experience, never will I rent from here again.

Tyra Coleman 
Rating:
5.0

Customer did not leave a comment.

OSCAR TAYLOR 
Rating:
5.0

Awesome Peoples!!!

ERWIN MEDINA 
Rating:
5.0

Great job

HAROLD ARTHUR 
Rating:
5.0

Mr Hyde was the epitome of customer service. He was very helpful. I would definitely recommend and do business at this location again.

CERIA CRISLER 
Rating:
5.0

Customer did not leave a comment.

mark cockrell 
Rating:
5.0

They were very friendly helped me hook up the traulee and made it very easy transaction.

patricia thompson 
Rating:
4.0

I was quoted $263 but was charged $351..no explanation

Shelie Wolcott Bucio 
Rating:
5.0

N/A

Vernon Dedmon 
Rating:
5.0

Customer did not leave a comment.

Gabriel Montgomery 
Rating:
5.0

Yes the man that helped me was amazing very professional and friendly!!

Christian Roberts 
Rating:
4.0

Customer did not leave a comment.

Carlos Lacen 
Rating:
5.0

The gentlemen at this locations were absolutely outstanding. They were so kind, and helpful! They were friendly and invited and they were stylish! They really do care about their store, their appearance, and their customers. (I know the outfits don’t matter but the guy had an awesome red watch! That matched his outfit and his mask and that to me is so cool.) if we ever need uhaul again, or mailing stuff we are going to the mailbox store we went to to get our uhaul! Thank y’all sooooooo much!

Dani Hutton 
Rating:
5.0

Good customer service.

Elizabeth Millan 
Rating:
5.0

Excellent service

VERNON GALES 
Rating:
5.0

Customer did not leave a comment.

Fernando Molina 
Rating:
5.0

They were very courteous and polite. They were very professional and a pleasure to deal with. Great service and I am very happy to do business with them again in the future. Thank you.

Jared Anderson 
Rating:
5.0

Fast, friendly service...will be my go to spot for future needs.

Ivory Ricks 
Rating:
5.0

Customer did not leave a comment.

Shenita Gatewood 
Rating:
5.0

Customer did not leave a comment.

Andrew McMillon 
Rating:
5.0

The customer service was excellent the representative was very kind and helpful.

Gary Hurst 
Rating:
5.0

Amazing guys and amazing service. Its worth going out of your way to rent from these guys.

Logan Rowell 
Rating:
5.0

Customer did not leave a comment.

bryan mcdougal 
Rating:
5.0

Very helpful, since the original rental personnel did not fully commit to my needs. This location went above and beyond to make sure my equipment was received!

MORENO TEODORO 
Rating:
5.0

Customer did not leave a comment.

Matthew Leath 
Rating:
4.0

Customer did not leave a comment.

edward dickerson 
Rating:
5.0

I did self check in

Steven Graf 
Rating:
5.0

Customer did not leave a comment.

ALBERT STANLEY 
Rating:
5.0

I did a drop off when they were closed.

Jesse Duncan 
Rating:
5.0

Customer did not leave a comment.

HENRY MOORE 
Rating:
4.0

Customer did not leave a comment.

Andrew Thorpe 
Rating:
5.0

NOTHING

Michael Chase 
Rating:
5.0

Customer did not leave a comment.

Randall Bailey 
Rating:
5.0

Awesome and courteous service.

james gaston 
Rating:
5.0

Customer did not leave a comment.

jeffery richerson 
Rating:
5.0

Customer did not leave a comment.

Kathy Dunn 
Rating:
5.0

When I dropped the taillero off, there is not a system in place to validate or verify the trailer was dropped off after hours??

Ronald Barras 
Rating:
5.0

Just keep doing what you’re doing!!!

sylvia tristan 
Rating:
5.0

Great customer service. Everyone is always nice and friendly. Out of all the places in town to rent a Uhaul, this is the only one I will rent from.

Kathy Dunn 
Rating:
5.0

It took me about 20 minutes to find the actual location of the U-Haul place. The signage for U-Haul was too small and could be better placed. Other then that the employee was awesome, the equipment was in perfect shape and very clean. the overall experience was amazing.

Michael Lugo 
Rating:
5.0

very friendly and courteous staff.

Juanita Ayala 
Rating:
5.0

Great customer service. Very efficient and helpful. Will be using this location for all my needs for the rest of the year.

Kathy Dunn 
No reviews have been submitted for this location.

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