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Mark R.
Customer Reviews for The Lot
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Drop was easy, staff was nice.
Janetta B.Great communication. Made the return easy & simple! Thank you Dave!
Jasmine W.Quick and easy pick up and drop off.
heather Z.It was an excellent experience. The staff was very friendly & the truck was swept clean. Very impressed.
Melinda D.Great people, great attitudes, it was a pleasure.
Jack T.Vey kind. Quick and professional. Highly recommended.
Nathan W.The drop off location was fine for a smaller truck but not for a large truck.
Joe F.Office area is cramp with little space if more than one customer is waiting to be seen
Justin H.The online drop off process was easy.
John B.Look like pro
Sakid O.The attended Dave was very friendly and help full. It was an out standing experience.
alan R.Was told I would receive a military discount and did not.
joe M.Odd area that didnt even look like it was a business location. Was kinda off putting.
michelle P.The lady there helped me with getting the equipment hooked up and problem solved the problem with safety chains,very helpful
ROBERT J.Pearl was great! She was there on time, explained equipment and got us on the road quickly.
Brenda A.Great costumer service!!
Christopher V.Ms. Palmer was a great help.
DAVID C.I was very pleased with my rental. The staff at this rental location, were very helpful and nice. I would not change a thing at this location. Don't try to fix what's not broken.
DENNIS R.Nothing needs to be done. Both pickup and drop off were perfect with no hiccups or issues. Excellent staff at both.
WALTER P.The automated check in did not work, I allowed location services on my iPhone as directed but Taha app could not locate me. From that point it was a disaster, there was a 50 minute wait at the 800 number and no way around the wait even when I called the number back and exclaimed my situation yo a reservation agent who just connected me back to the 50 minute wait queue. Of great note is that the following day, the attendant at The Lot in Clarksville checked me in.
Glenn D.Ms., Pearl was very professional, friendly, and has great customer service!! Will recommend this location to family and friends. Thanks for a great renting experience.
EFRAIN S.EVERY THING WAS GREAT
yonatan B.The vehicle was very clean but the battery died twice causing us to use more gas as we were afraid to turn it off and leaving us stranded once. It also caused us to miss our drop off deadline of 8A. Pearl and the roadside assistance people were awesome. Pearl was very helpful, courteous and just all around awesome. She needs a raise for what she does!
ANTOINETTE R.Pearl made this an easy pick up and drop off. I was in and out in no time
Sean A.Walked in (rather than reservation) but everything went fast and smooth. Friendly service as well!
Timothy L.My Experience was Outstanding! Very Helpful and Considerate Staff! I had A Beautiful Experience!
Amminah L.Very professional, friendly, knowledgeable. Convenient. Plenty of inventory on property. Check out process was quick, professional. Would recommend this uhaul dealer to Everyone!
Debra M.Super friendly and professional service. Will definitely do business there again.
don S.Fast and easy very helpful
John G.This location was easily accessible and the lady working it was very nice and made checking the uhaul back in super easy.
Kayla V.Nothing. My experience with this location was superb. The young lady that helped me with my rental went above and beyond to make the process exceptionally easy. I was in and out fast. Kind, friendly, and professional service.
Deirdre C.This was by far the best Uhual location we've used. ¡Gracias!
Tiffany H.Loved this place, hospitality is beyond regular expectations. This place will be my future stop for all moving/hauling of things.
SARAH T.Excellent experience. The guy was polite, helpful and quick. It took about 5 minutes to return my trailer.
GERALD L.Host was super friendly and helpful. Very comfortable experience. Will try to rent from here exclusively from now on.
NIKKALYNN D.Nothing. Best I've ever dealt with.
ROBERT B.Not a thing
MICHAEL R.Turned it was very fast and easy.
ALFREDO F.Great Service !
Lewis T.The equipment that was chosen for my vehicle tow, damaged my vehicle and I wasn't provided a proper solution to unload and load my vehicle to the tow. As well as the safety straps for the front wheels kept loosening while on the road and the the tow light wire kept disconnecting. Overall very poor experience with the equipment and I am currently filing a claim.
Obed M.Phyllis was professional and customer service oriented. She did a good job. Very satisfied with the pick-up.
RICHARD M.Customer service went above and beyond
Jennifer W.David is the man
Edward M.Excellent customer service and again grateful for equipment removal.
Jose R.Very nice and friendly man in the office helped us with all of our needs!
BRANDEN B.Great customer service.
Aletha J.Would use U-Haul for local move again
Julian G.All of the staff was very friendly and helpful
Alexus D.The office smelled like dog, when we returned the equipment the dog was loose in the office and all over me, not impressed.
JOHN O.I was overcharged on mileage and was told the truck had 1/2 tank of gas when I rented it and when I got in the truck I took a picture of the gas hand and it only had 1/4. They called me the next day wanting to know why it had 1/4 when I brought it back. I have the picture of the mileage screen as well and I was overcharged by about 30 miles. I will never recommend or rent from this place.
Anthony M.Excellent and quickly expedited service. Very professional
Herbert T.