Customer Reviews for The Lot
(U-Haul Neighborhood Dealer)

323 reviews

1324 College St   Clarksville, TN 37040

(931) 542-4017

Location Hours

  • Mon-Tue: 10 am - 3 pm
  • Wed-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021 - 1/2/2022: Closed

Services at this Location:

Contact Us

(931) 542-4017

1324 College St
Clarksville, TN 37040

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 3 pm
  • Wed-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021 - 1/2/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super friendly and professional service. Will definitely do business there again.

don S. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Fast and easy very helpful

John G. 
Rating:
5.0

This location was easily accessible and the lady working it was very nice and made checking the uhaul back in super easy.

Kayla V. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Nothing. My experience with this location was superb. The young lady that helped me with my rental went above and beyond to make the process exceptionally easy. I was in and out fast. Kind, friendly, and professional service.

Deirdre C. 
Rating:
5.0

This was by far the best Uhual location we've used. Thank you!

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Loved this place, hospitality is beyond regular expectations. This place will be my future stop for all moving/hauling of things.

SARAH T. 
Rating:
5.0

Excellent experience. The guy was polite, helpful and quick. It took about 5 minutes to return my trailer.

GERALD L. 
Rating:
5.0

Host was super friendly and helpful. Very comfortable experience. Will try to rent from here exclusively from now on.

NIKKALYNN D. 
Rating:
5.0

Nothing. Best I've ever dealt with.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

nikki W. 
Rating:
5.0

Not a thing

MICHAEL R. 
Rating:
5.0

Turned it was very fast and easy.

ALFREDO F. 
Rating:
5.0

Customer did not leave a comment.

Manual L. 
Rating:
5.0

Great Service !

Lewis T. 
Rating:
5.0

Customer did not leave a comment.

Caleb W. 
Rating:
5.0

Customer did not leave a comment.

JORDAN H. 
Rating:
1.0

The equipment that was chosen for my vehicle tow, damaged my vehicle and I wasn't provided a proper solution to unload and load my vehicle to the tow. As well as the safety straps for the front wheels kept loosening while on the road and the the tow light wire kept disconnecting. Overall very poor experience with the equipment and I am currently filing a claim.

Obed M. 
Rating:
5.0

Phyllis was professional and customer service oriented. She did a good job. Very satisfied with the pick-up.

RICHARD M. 
Rating:
5.0

Customer service went above and beyond

Jennifer W. 
Rating:
5.0

David is the man

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Excellent customer service and again grateful for equipment removal.

Jose R. 
Rating:
5.0

Very nice and friendly man in the office helped us with all of our needs!

BRANDEN B. 
Rating:
5.0

Great customer service.

Aletha J. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Rickey W. 
Rating:
5.0

Would use U-Haul for local move again

Julian G. 
Rating:
5.0

Customer did not leave a comment.

KAYLA ANNE J. 
Rating:
5.0

All of the staff was very friendly and helpful

Alexus D. 
Rating:
2.0

The office smelled like dog, when we returned the equipment the dog was loose in the office and all over me, not impressed.

JOHN O. 
Rating:
1.0

I was overcharged on mileage and was told the truck had 1/2 tank of gas when I rented it and when I got in the truck I took a picture of the gas hand and it only had 1/4. They called me the next day wanting to know why it had 1/4 when I brought it back. I have the picture of the mileage screen as well and I was overcharged by about 30 miles. I will never recommend or rent from this place.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

James C C. 
Rating:
5.0

Customer did not leave a comment.

Delia R. 
Rating:
5.0

Excellent and quickly expedited service. Very professional

Herbert T. 
Rating:
5.0

Customer did not leave a comment.

GEARY O. 
Rating:
5.0

The gentleman that took care of us was absolutely wonderful! I appreciated him so much!

Eugene L. 
Rating:
3.0

A bit more variety

Fabricio C. 
Rating:
5.0

First time here. Veteran owned. Awesome couple, super friendly and streamlined process! Definitely going back here.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

MONIQUE S. 
Rating:
5.0

The vehicle was clean, but the windshield molding was half off at the top and the passenger side molding was in the truck on the floor board. Had to tape the front molding in place so it didn't damage the truck.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

GISELA A. 
Rating:
5.0

Very helpful and understanding!

Randy O. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
2.0

Customer did not leave a comment.

WESTON L. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

Ronda E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
3.0

Never did see an office from where the operator appeared.

John N. 
Rating:
5.0

Customer did not leave a comment.

Catiena A. 
Rating:
5.0

Perfect 10 out of 10

GREG S. 
Rating:
5.0

Great experience!

BRIDGETT J. 
Rating:
5.0

Customer did not leave a comment.

MELVIN C. 
Rating:
3.0

I would have preferred someone to be there at 9:30am during the weekday to check me in.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Micah P. 
Rating:
4.0

Customer did not leave a comment.

dae C. 
Rating:
5.0

Excellent, if you guys looking for ways to improve you are not going to find answers because is excellent, no other words.

CARLOS L. 
Rating:
2.0

Stop allowing people to reserve trucks that aren't going to be available. We drove an hour away from our destination to get a truck that was not available and told to drive 2 hours out of our way to get another truck. We had to speak with corporate to get our issue resolved. The local office could not come up with a solution.

Dawna W. 
Rating:
4.0

Customer did not leave a comment.

ANATOLIY B. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
4.0

Customer did not leave a comment.

SHERYL J. 
Rating:
5.0

Excellent customer service and responsive assistance.

Jon B. 
Rating:
4.0

Customer did not leave a comment.

Leon W. 
Rating:
5.0

The service was great, the workers worked hard to make sure the trailer was ready to go and even moved me to a different unit since the first had issues.

Thaddeus D. 
Rating:
5.0

The head guy was really helpful and such a good person!

Johnny J. 
Rating:
2.0

Customer did not leave a comment.

Allen S. 
Rating:
2.0

This location was more concerned with who would get the perks for the bigger truck...than the customer!! Competition between the locations should remain between the workers!!!!!

Schenik A. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Extremely friendly

LESLIE R. 
Rating:
4.0

Dave was outstanding in assisting me to pickup the equipment. He deserves recogntion.

ELISHA H. 
Rating:
5.0

by FAR the best UHaul spot in Clarksville, and I use them often!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Perfect service

DENNIS L. 
Rating:
5.0

They were extremely nice and also helped me out when my schedule changed last minute and were very flexible. Would totally go back and do business with them again!

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

RANDY B. 
Rating:
3.0

Customer did not leave a comment.

Don S. 
Rating:
3.0

Customer did not leave a comment.

Gerald C. 
Rating:
4.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Great folks!!

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Maurice T. 
Rating:
5.0

Great customer service and always attentive.. Keep doing what you're doing!

Cordale P. 
Rating:
4.0

Customer did not leave a comment.

danny O. 
Rating:
5.0

Great customer service, easy in/out location. Should have been using for all my uhaul needs while in Clarksville.

Timothy W. 
Rating:
3.0

Customer did not leave a comment.

Joseph O. 
Rating:
4.0

Hard to spot from the road, personnel was friendly and welcoming

Lauren B. 
Rating:
1.0

I they literally over booked the storage unit and my stuff is still on a truck right now on their lot. And I've paid for a storage unit that I'm not ramble to use. They won't answer the phone to let me know what's goin on and they have my money

Marvin P. 
Rating:
4.0

Customer did not leave a comment.

Ruby N. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
5.0

Make sure you put the right key in the back of the truck.

Gary L. 
Rating:
4.0

Not much to improve. Last minute requirement, was quick and easy. Knowledgeable, friendly service manager was both informative and reassuring.

William M. 
No reviews have been submitted for this location.

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