Excellent customer service and again grateful for equipment removal.
Jose R.
Customer Reviews for The Lot
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very nice and friendly man in the office helped us with all of our needs!
BRANDEN B.Great customer service.
Aletha J.Would use U-Haul for local move again
Julian G.All of the staff was very friendly and helpful
Alexus D.The office smelled like dog, when we returned the equipment the dog was loose in the office and all over me, not impressed.
JOHN O.I was overcharged on mileage and was told the truck had 1/2 tank of gas when I rented it and when I got in the truck I took a picture of the gas hand and it only had 1/4. They called me the next day wanting to know why it had 1/4 when I brought it back. I have the picture of the mileage screen as well and I was overcharged by about 30 miles. I will never recommend or rent from this place.
Anthony M.Excellent and quickly expedited service. Very professional
Herbert T.The gentleman that took care of us was absolutely wonderful! I appreciated him so much!
Eugene L.A bit more variety
Fabricio C.First time here. Veteran owned. Awesome couple, super friendly and streamlined process! Definitely going back here.
Patrick H.The vehicle was clean, but the windshield molding was half off at the top and the passenger side molding was in the truck on the floor board. Had to tape the front molding in place so it didn't damage the truck.
SUSAN S.Very helpful and understanding!
Randy O.Never did see an office from where the operator appeared.
John N.Perfect 10 out of 10
GREG S.Great experience!
BRIDGETT J.I would have preferred someone to be there at 9:30am during the weekday to check me in.
Christian M.Excellent, if you guys looking for ways to improve you are not going to find answers because is excellent, no other words.
CARLOS L.Stop allowing people to reserve trucks that aren't going to be available. We drove an hour away from our destination to get a truck that was not available and told to drive 2 hours out of our way to get another truck. We had to speak with corporate to get our issue resolved. The local office could not come up with a solution.
Dawna W.Excellent customer service and responsive assistance.
Jon B.The service was great, the workers worked hard to make sure the trailer was ready to go and even moved me to a different unit since the first had issues.
Thaddeus D.The head guy was really helpful and such a good person!
Johnny J.This location was more concerned with who would get the perks for the bigger truck...than the customer!! Competition between the locations should remain between the workers!!!!!
Schenik A.Extremely friendly
LESLIE R.Dave was outstanding in assisting me to pickup the equipment. He deserves recogntion.
ELISHA H.by FAR the best UHaul spot in Clarksville, and I use them often!
Jason S.Perfect service
DENNIS L.They were extremely nice and also helped me out when my schedule changed last minute and were very flexible. Would totally go back and do business with them again!
Ryan M.Great folks!!
Rebecca C.Great customer service and always attentive.. Keep doing what you're doing!
Cordale P.Great customer service, easy in/out location. Should have been using for all my uhaul needs while in Clarksville.
Timothy W.Hard to spot from the road, personnel was friendly and welcoming
Lauren B.I they literally over booked the storage unit and my stuff is still on a truck right now on their lot. And I've paid for a storage unit that I'm not ramble to use. They won't answer the phone to let me know what's goin on and they have my money
Marvin P.Make sure you put the right key in the back of the truck.
Gary L.Not much to improve. Last minute requirement, was quick and easy. Knowledgeable, friendly service manager was both informative and reassuring.
William M.David was asolutely helpful. When I dropped the truck off he even asked me if anybody was picking me up or if I needed a ride. Once he found out I was planning on taking a rental car he kindly gave me a ride to a couple of car rental locations to help me find what I needed and patiently waited untill I got my rental. Great professional!! Went above and beyond his responsibilities. Will recommend this place to all of my friends.
ALEXANDR M.Staff was very friendly and knowledgeable. Good people.
Toy W.Excellent customer service.
JANET E.Wouldn't change anything, employees are true professionals.
John L.Excelente service
ANGEL G.Not really normal these days BUT.... friendly people, helpful, normal working folks ... I WILL use their services again, the next time I need a rental- thank you
Kenneth M.Great people friendly and helpful!!
Alicia B.The location was closed when I dropped off the trailer. However U-Haul.com made the drop off easy and convenient with a few simple clicks on my phone
Alain L.I DID NOT RECEIVE THE MOVING PADS I ORDERED. PLEASE CREDIT MY CARD
william H.I really liked the mobile reservation and setup. The truck was perfect for my move and close out was easy.
Kimberly G.Nothing. It was a great experience and your app made the process so much more efficient and “hands offâ€.
Richard L.