Customer Reviews for The Lot
(U-Haul Neighborhood Dealer)

460 comentarios

1324 College St   Clarksville, TN 37040

Horario

  • Lunes
    9 a. m. - 5 p. m.
  • Martes
    9 a. m. - 1 p. m.
  • Wed–Sat
    9 a. m. - 5 p. m.
  • Domingo
    11 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

1324 College St
Clarksville, TN 37040

Servicios en esta ubicación:

Horario

  • Lunes
    9 a. m. - 5 p. m.
  • Martes
    9 a. m. - 1 p. m.
  • Wed–Sat
    9 a. m. - 5 p. m.
  • Domingo
    11 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

david H. 
Clasificación:
5.0

Pick up went easily, GREAT service at this location. Very helpful and informative. Good equipment selection.

DEAN M. 
Clasificación:
1.0

No clear directions on where to park or drop off keys after hours. Filled the tank to full capacity before drop off but was charged 23 dollars for 5 gallons.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance L. 
Clasificación:
4.0

Returning the trailer after hours is not clear when you only have an email with the contract and not a hard copy to put in the drop box. Since they were also closed for New Year, I had to call them a couple days after drop-off to confirm they had the trailer. It could've easily been stolen from the lot and then what would happen to me since I had no proof of dropping it off, except maybe security cameras. This part of the process needs to be addressed.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

The uhaul truck smelled strongly of Marijuana when I picked it up. Yall could have done s better job of getting rid of that smell.

Charles B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Henry B. 
Clasificación:
5.0

They came out to greet me as soon as I arrived. Checked the vehicle out and emailed me my receipt. So easy.

Susan Q. 
Clasificación:
5.0

The gentleman who helped us was efficient and courteous. Several customers came in all at once, and he handled us all professionally and with a great disposition. I would recommend this facility.

Dominique M. 
Clasificación:
5.0

I don't think there is much to improve, everything was great

Caleb R. 
Clasificación:
1.0

El cliente no dejó un comentario.

brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILDRED D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

Great experience, but the truck drove a little hard.

DARLENE A. 
Clasificación:
5.0

The guys at The Lot were GREAT to work with! Very pleasant and accommodating.

Alex F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis L. 
Clasificación:
5.0

Very efficient and helpful.

Darrell W. 
Clasificación:
3.0

I was not notified that the pick up location changed. So on the day of pick up I arrive at the Sanyo storage location where they did not have the correct sized trailer. I had to go back on the UHaul website and find my order to see that the pick up location changed. Also the address to the Sanyo storage location does not bring you to Sanyo storage in google maps.

Caroline H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trashon H. 
Clasificación:
5.0

Very friendly staff

Robert S. 
Clasificación:
5.0

Only concern is when trailer was brought back 3 days early. why no credit back toy account? Other than that will use again!

Gary N. 
Clasificación:
3.0

The truck had a strong cigar smell and ashes in it. The cigar smell would not go away even after deodorizing and leaving the window down. I don't smoke so my trip from Clarksville, Tn to Savannah, Ga was bad.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ned R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil R. 
Clasificación:
5.0

The sweet lady that was working that day was incredibly nice and super informative and just overall a very pleasing experience.

Jada R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaeleigh W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sanford M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

Communication is excellent and the customer service is outstanding. This team worked with me when I requested multiple extensions on rental time. They are a very kind crew!

MARSHA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia M. 
Clasificación:
3.0

The truck had a disgusting odor. we had to spray it with Lysol and keep it open in air for 3 hours to reduce the nasty smell before we can load anything in it. it probably had some farm animals transported in it.

Yvette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

koran F. 
Clasificación:
5.0

Great customer service. Thank you

TION W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH H. 
Clasificación:
5.0

The environment at this location was very welcoming and overall had a great energy to it!!

Teagan J. 
Clasificación:
5.0

Very friendly and helpful

Shaun P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S. 
Clasificación:
3.0

Very small lot. Hard to get in and out of

Matthew Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy L. 
Clasificación:
4.0

I initially reserved a truck for the Hilltop Market Location in Clarksville TN for 9:30 am pickup. I drove 75 minutes to this pickup location because it was closest to where I needed to pick up furniture. I received the confirmation email. I showed up at the location, a 10ft truck was in the parking lot, but there was nobody present to provide the keys. Went into the grocery store of the parking lot the truck was parked in, they said this happens often and provided a phone number for a person to contact. Waited 20 minutes with no response after Voicemail and texts were left. Then headed to the other location UHaul moved my reservation to, which was 15 minutes in the direction I had just come from. I ended up being one hour late for my scheduled pickup and added nearly 20 miles and 30+ minutes to my drive time. I will never use the CONVENIENCE feature of booking online with Uhaul again. I was charged for going over the initially quoted mileage, which was the staple in it all.

Joe R. 
Clasificación:
2.0

Same as above in the comments.

Edward J. 
Clasificación:
5.0

I've moved 11 times in the last 16yrs and have never experienced service as good. If I ever need truck capabilities this location will be my go to. I've already recommended it to multiple people.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Makayla B. 
Clasificación:
5.0

These folks provided the best service i have ever had with Uhaul

Thor N. 
Clasificación:
5.0

Thankyou to the friendly staff. It was easy and accurate on all the charges. Great experience.

deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael Y. 
Clasificación:
3.0

I had my rental until 345, but was sent a text it was needed asap. That was rude, I paid for the mileage and the time. Also the fact that you could see into the attached bedroom was odd!

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
4.0

It was friendly, but the entrance was narrow.

Won kyung L. 
Clasificación:
5.0

El cliente no dejó un comentario.

dianne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B. 
Clasificación:
4.0

Great Service

Anthony A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred J. 
Clasificación:
1.0

There was an outrageous charge of an additional $40 than what I signed and agreed to and I even brought the truck back before the 4hours I reserved it for. This company does bad business.

Darnishia S. 
Clasificación:
4.0

Nothing.

elvis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Toby T. 
Clasificación:
5.0

We dropped off the truck after hours. So we did not interact with staff at the drop off location.

Dianna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon B. 
Clasificación:
5.0

The lady running the office was kind and I think she did an amazing job handling all the customers she had for such a small space.

Alexander M. 
Clasificación:
4.0

They charged more miles we're 80 miles short of what was approved and still charged me $6 more. Other than that the manager was very professional and worked to resolve instead of neglecting the problem.

Edward J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth M. 
Clasificación:
5.0

Everything was absolutely AMAZING!!! The lady that helped me, felt more like a friend and not a stranger!

Sharee P. 
Clasificación:
4.0

I reserved a 24 truck and did not receive that size. I also reserved at a different location and they sent me to this location to only get a 20 size truck. I was told I would get a discount which I did not. I also paid for 40 miles and did not use all of them. I feel that I should receive my money back on the mileage not used.

Katelyn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha H. 
Clasificación:
5.0

Drop was easy, staff was nice.

Janetta B. 
Clasificación:
2.0

El cliente no dejó un comentario.

BETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austen H. 
Clasificación:
5.0

Great communication. Made the return easy & simple! Thank you Dave!

Jasmine W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

Quick and easy pick up and drop off.

heather Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH S. 
Clasificación:
5.0

It was an excellent experience. The staff was very friendly & the truck was swept clean. Very impressed.

Melinda D. 
Clasificación:
3.0

El cliente no dejó un comentario.

GLENN A. 
Clasificación:
5.0

Great people, great attitudes, it was a pleasure.

Jack T. 
Clasificación:
5.0

Vey kind. Quick and professional. Highly recommended.

Nathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia W. 
Clasificación:
3.0

The drop off location was fine for a smaller truck but not for a large truck.

Joe F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
3.0

Office area is cramp with little space if more than one customer is waiting to be seen

Justin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DeAndrea D. 
Clasificación:
5.0

The online drop off process was easy.

John B. 
Clasificación:
5.0

Look like pro

Sakid O. 
Clasificación:
5.0

The attended Dave was very friendly and help full. It was an out standing experience.

alan R. 
No se han enviado comentarios para esta ubicación.

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