The automated check in did not work, I allowed location services on my iPhone as directed but Taha app could not locate me. From that point it was a disaster, there was a 50 minute wait at the 800 number and no way around the wait even when I called the number back and exclaimed my situation yo a reservation agent who just connected me back to the 50 minute wait queue. Of great note is that the following day, the attendant at The Lot in Clarksville checked me in.Glenn D.
Customer Reviews for The Lot
(Distribuidor de U-Haul del vecindario)
Clarksville, TN 37040
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 10 a. m. - 3 p. m.
- Mié. - dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Sheela M.
El cliente no dejó un comentario.Huy T.
El cliente no dejó un comentario.Jeffery W.
El cliente no dejó un comentario.Isaiah H.
Ms., Pearl was very professional, friendly, and has great customer service!! Will recommend this location to family and friends. Thanks for a great renting experience.EFRAIN S.
El cliente no dejó un comentario.Nicole T.
EVERY THING WAS GREATyonatan B.
The vehicle was very clean but the battery died twice causing us to use more gas as we were afraid to turn it off and leaving us stranded once. It also caused us to miss our drop off deadline of 8A. Pearl and the roadside assistance people were awesome. Pearl was very helpful, courteous and just all around awesome. She needs a raise for what she does!ANTOINETTE R.
Pearl made this an easy pick up and drop off. I was in and out in no timeSean A.
El cliente no dejó un comentario.David S.
Walked in (rather than reservation) but everything went fast and smooth. Friendly service as well!Timothy L.
My Experience was Outstanding! Very Helpful and Considerate Staff! I had A Beautiful Experience!Amminah L.
El cliente no dejó un comentario.BRANDON B.
El cliente no dejó un comentario.Jamie H.
Very professional, friendly, knowledgeable. Convenient. Plenty of inventory on property. Check out process was quick, professional. Would recommend this uhaul dealer to Everyone!Debra M.
Super friendly and professional service. Will definitely do business there again.don S.
El cliente no dejó un comentario.KIMBERLY W.
Fast and easy very helpfulJohn G.
This location was easily accessible and the lady working it was very nice and made checking the uhaul back in super easy.Kayla V.
El cliente no dejó un comentario.Pamela B.
Nothing. My experience with this location was superb. The young lady that helped me with my rental went above and beyond to make the process exceptionally easy. I was in and out fast. Kind, friendly, and professional service.Deirdre C.
This was by far the best Uhual location we've used. ¡Gracias!Tiffany H.
El cliente no dejó un comentario.Jacob C.
Loved this place, hospitality is beyond regular expectations. This place will be my future stop for all moving/hauling of things.SARAH T.
Excellent experience. The guy was polite, helpful and quick. It took about 5 minutes to return my trailer.GERALD L.
Host was super friendly and helpful. Very comfortable experience. Will try to rent from here exclusively from now on.NIKKALYNN D.
Nothing. Best I've ever dealt with.ROBERT B.
El cliente no dejó un comentario.nikki W.
Not a thingMICHAEL R.
Turned it was very fast and easy.ALFREDO F.
El cliente no dejó un comentario.Manual L.
Great Service !Lewis T.
El cliente no dejó un comentario.Caleb W.
El cliente no dejó un comentario.JORDAN H.
The equipment that was chosen for my vehicle tow, damaged my vehicle and I wasn't provided a proper solution to unload and load my vehicle to the tow. As well as the safety straps for the front wheels kept loosening while on the road and the the tow light wire kept disconnecting. Overall very poor experience with the equipment and I am currently filing a claim.Obed M.
Phyllis was professional and customer service oriented. She did a good job. Very satisfied with the pick-up.RICHARD M.
Customer service went above and beyondJennifer W.
David is the manEdward M.
El cliente no dejó un comentario.Thomas C.
Excellent customer service and again grateful for equipment removal.Jose R.
Very nice and friendly man in the office helped us with all of our needs!BRANDEN B.
Great customer service.Aletha J.
El cliente no dejó un comentario.Kathy W.
El cliente no dejó un comentario.Angela C.
El cliente no dejó un comentario.Sarah J.
El cliente no dejó un comentario.Rickey W.
Would use U-Haul for local move againJulian G.
El cliente no dejó un comentario.KAYLA ANNE J.
All of the staff was very friendly and helpfulAlexus D.
The office smelled like dog, when we returned the equipment the dog was loose in the office and all over me, not impressed.JOHN O.
I was overcharged on mileage and was told the truck had 1/2 tank of gas when I rented it and when I got in the truck I took a picture of the gas hand and it only had 1/4. They called me the next day wanting to know why it had 1/4 when I brought it back. I have the picture of the mileage screen as well and I was overcharged by about 30 miles. I will never recommend or rent from this place.Anthony M.
El cliente no dejó un comentario.James C C.
El cliente no dejó un comentario.Delia R.
Excellent and quickly expedited service. Very professionalHerbert T.
El cliente no dejó un comentario.GEARY O.
The gentleman that took care of us was absolutely wonderful! I appreciated him so much!Eugene L.
A bit more varietyFabricio C.
First time here. Veteran owned. Awesome couple, super friendly and streamlined process! Definitely going back here.Patrick H.
El cliente no dejó un comentario.MONIQUE S.
The vehicle was clean, but the windshield molding was half off at the top and the passenger side molding was in the truck on the floor board. Had to tape the front molding in place so it didn't damage the truck.SUSAN S.
El cliente no dejó un comentario.GISELA A.
Very helpful and understanding!Randy O.
El cliente no dejó un comentario.Timothy L.
El cliente no dejó un comentario.Troy R.
El cliente no dejó un comentario.WESTON L.
El cliente no dejó un comentario.MELISSA G.
El cliente no dejó un comentario.Ronda E.
El cliente no dejó un comentario.RICHARD D.
Never did see an office from where the operator appeared.John N.
El cliente no dejó un comentario.Catiena A.
Perfect 10 out of 10GREG S.
Great experience!BRIDGETT J.
El cliente no dejó un comentario.MELVIN C.
I would have preferred someone to be there at 9:30am during the weekday to check me in.Christian M.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Micah P.
El cliente no dejó un comentario.dae C.
Excellent, if you guys looking for ways to improve you are not going to find answers because is excellent, no other words.CARLOS L.
Stop allowing people to reserve trucks that aren't going to be available. We drove an hour away from our destination to get a truck that was not available and told to drive 2 hours out of our way to get another truck. We had to speak with corporate to get our issue resolved. The local office could not come up with a solution.Dawna W.
El cliente no dejó un comentario.ANATOLIY B.
El cliente no dejó un comentario.Joshua E.
El cliente no dejó un comentario.SHERYL J.
Excellent customer service and responsive assistance.Jon B.
El cliente no dejó un comentario.Leon W.
The service was great, the workers worked hard to make sure the trailer was ready to go and even moved me to a different unit since the first had issues.Thaddeus D.
The head guy was really helpful and such a good person!Johnny J.
El cliente no dejó un comentario.Allen S.
This location was more concerned with who would get the perks for the bigger truck...than the customer!! Competition between the locations should remain between the workers!!!!!Schenik A.
El cliente no dejó un comentario.John Z.
Extremely friendlyLESLIE R.
Dave was outstanding in assisting me to pickup the equipment. He deserves recogntion.ELISHA H.
by FAR the best UHaul spot in Clarksville, and I use them often!Jason S.
El cliente no dejó un comentario.Kenneth F.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.david W.
El cliente no dejó un comentario.DENNIS L.
Perfect serviceDENNIS L.
They were extremely nice and also helped me out when my schedule changed last minute and were very flexible. Would totally go back and do business with them again!Ryan M.