Customer Reviews for The King Of Clean
(U-Haul Neighborhood Dealer)

Rating:

2.0

It was a remote location that wasn't even open on the day of drop off. No instructions were given about drop off procedures. Overall not a great U-Haul experience this time.

Rating:

4.0

The locks for the truck keys were frozen. Which is not necessarily their fault, but I do recommend getting a different kind of lock.The truck had a broken wiper and there was no furniture dolly which I had requested. Overall not bad, just bad circumstances.

Rating:

2.0

Not a safe place in the city..

Rating:

2.0

The place is not easy to locate if it is not because there is a truck outside, I do not find the location, the installation is neglected, it seems as if it were abandoned.

Rating:

1.0

I was charged for an extra day due to the location putting in the return time wrong. The customer service representative handled the situation but the money won’t be refunded for 3-5 business days and it took time out of my schedule to have it fixed. Not very satisfied.

Rating:

4.0

Friendly service.

Rating:

3.0

We returned the truck at night. There wasn't much space to park, and we didn't know how many times we'd have to return to the truck for pics. We kept having to walk from the left front corner of the building to the right rear corner and it was very cold that night.

Rating:

5.0

Very friendly and helpful with hooking and unhooking equipment

Rating:

5.0

Not a large facility but very friendly and helpful

Rating:

1.0

Appliance dolly was not in the truck. Had to find a uhaul dealer with dolly. Took 2 hours and extra miles in order to get the dolly. Truck was dirty on inside. Truck shakes while driving.

Rating:

5.0

Great guys at The King of Clean, fast and professional! Would definitely recommend to friend,

Rating:

5.0

No issues through out process. Manager was helpful.

Rating:

5.0

Eric was simply anazing!!! My rental process was not going well until I met Etic. He was so patiemt and accommodating. He was literally a life saver. Amazing customer service!!!

Rating:

4.0

Do not change your reservations after making them. Place was great but customer service needs training.

Rating:

3.0

The take up ratchets were rusted and needed lubrication which I did at home. The Driver side fender was bent. Tire stop was bent and interfered with the take up ratchet on the passenger side from lining up with the center of the tire. I again adjusted this at home because I was on a very tight time line. There are other things also.

Rating:

2.0

It would of been much easier if the location was open. We rented from another place in Portage and they didn’t have the right truck so they sent us there. The check in process was ridiculous and set us back an hour. Had to call three people.

Rating:

5.0

It was a very small place but the person that took my information was very friendly and my receipt was emailed very quickly

Rating:

4.0

Mr Thomas was was very friendly and helpful.

Rating:

1.0

It took a minimum of 45 minutes each to check the truck out and in. Had to wait on hold for help and just hung up checking it back in because of the long wait. Had to have my daughter come help me with the location finder which did not work on my phone. Extremely frustrating and a complication we certainly did not need while trying to move to our new home. We'll only go to staffed rental locations from now on.