Customer Reviews for The Hardware Company
(U-Haul Neighborhood Dealer)

260 reviews

807 N Main St   Gretna, VA 24557

(434) 656-2447

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed
  • 8/30/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed
  • 9/3/2024: Closed
  • 10/4/2024: Closed
  • 10/5/2024: Closed
  • 10/6/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 11/30/2024: Closed
  • 12/1/2024: Closed
  • 12/20/2024: Closed
  • 12/21/2024: Closed
  • 12/22/2024: Closed
  • 12/23/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/27/2024: Closed
  • 12/28/2024: Closed
  • 12/29/2024: Closed
  • 12/30/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed
  • 1/2/2025: Closed
  • 1/3/2025: Closed
  • 1/4/2025: Closed
  • 1/5/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(434) 656-2447

807 N Main St
Gretna, VA 24557

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed
  • 8/30/2024: Closed
  • 8/31/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed
  • 9/3/2024: Closed
  • 10/4/2024: Closed
  • 10/5/2024: Closed
  • 10/6/2024: Closed
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 11/30/2024: Closed
  • 12/1/2024: Closed
  • 12/20/2024: Closed
  • 12/21/2024: Closed
  • 12/22/2024: Closed
  • 12/23/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/27/2024: Closed
  • 12/28/2024: Closed
  • 12/29/2024: Closed
  • 12/30/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed
  • 1/2/2025: Closed
  • 1/3/2025: Closed
  • 1/4/2025: Closed
  • 1/5/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nicholas Fonseca 
Rating:
5.0

Easy drop off

Charles Hamilton 
Rating:
3.0

Customer did not leave a comment.

Casey Crews 
Rating:
5.0

Customer did not leave a comment.

charles harris 
Rating:
5.0

Doing everything right.

MATTHEWSHAWN MARLOWE 
Rating:
5.0

Customer did not leave a comment.

Arlene Worley 
Rating:
3.0

Facility is junky but driveway area where UHauls are parked was clean. It was difficult unhooking trailer due to no stand and I had to get a jack to jack the trailer up off of the ball to disconnect.

Anne Hunt 
Rating:
3.0

Ended up being charged for a dirty cab of a uhaul and it was just like I got it.

Ann Marie Toon 
Rating:
5.0

Customer did not leave a comment.

Ashley Lowe 
Rating:
5.0

Customer did not leave a comment.

Mary Emerson 
Rating:
4.0

Customer did not leave a comment.

Kathy Spliker 
Rating:
5.0

Customer did not leave a comment.

Arlene Blackburn 
Rating:
5.0

Awesome service

ROBERT COSBY 
Rating:
5.0

Customer did not leave a comment.

Sara Seeba 
Rating:
5.0

Linda was very helpful!

Jamie Estes 
Rating:
5.0

They could be lenient or provide better time/hours of use.

Thelbert Waller 
Rating:
5.0

More lenient with rental hours/time.

Thelbert Waller 
Rating:
5.0

very nice staff

JAMES MILLER II 
Rating:
4.0

On line dispatch & return process is not easy; poor instructions especially for returning vehicles. Format for on line could be simpler/ easier to see at a glance. Had to sign in again to start the return process.

Ed Ailport 
Rating:
5.0

Nothing. You get 5 stars for reservations pickup and drop off

Randall Telep 
Rating:
3.0

Customer did not leave a comment.

Jody Adkins 
Rating:
5.0

Customer did not leave a comment.

Steven Dejesus 
Rating:
5.0

The location was closed so I used the online return option.

Chantel Hollen 
Rating:
5.0

Customer did not leave a comment.

Audry Fortunato 
Rating:
5.0

Everything was great...no problems!!!

Francis Galligan 
Rating:
3.0

Customer did not leave a comment.

robert durr 
Rating:
5.0

Customer did not leave a comment.

Logan Perry 
Rating:
5.0

Customer did not leave a comment.

HARRY TORRES 
Rating:
4.0

Used the app to check in, worked great.

Charles McClure 
Rating:
1.0

Fix trucks like transmissions and get people the trucks they want.

Mary Farris 
Rating:
5.0

Always a good experience!

Rosemary Bryant 
Rating:
4.0

On the weekend before or pick up our reservation was changed from one location to another 20 miles away. I got a voice mail from the new location and then had to call the 800 number to confirm. The website with our reservation never updated.

Deborah BostockHerts 
Rating:
5.0

Customer did not leave a comment.

Tony Roark 
Rating:
5.0

Customer did not leave a comment.

Sandra Crider 
Rating:
5.0

Very easy drop off

JOHNBYRON SKOGEN 
Rating:
5.0

Customer did not leave a comment.

Tracy Mallory 
Rating:
5.0

All was good!

ROGER,DALE GRUNDMAN 
Rating:
5.0

Customer did not leave a comment.

Chris Haskins 
Rating:
5.0

The Temporary license had expired long ago. U-Haul should have taken csre of that.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

james elliott 
Rating:
4.0

Customer did not leave a comment.

brian kutzman 
Rating:
5.0

Customer did not leave a comment.

Ken Stone 
Rating:
5.0

Customer did not leave a comment.

Istvan Illes 
Rating:
3.0

The location was closed so I completed the pick up through an online process, but everything went well.

Larry Smith 
Rating:
5.0

Customer did not leave a comment.

Joan Conner 
Rating:
5.0

Customer did not leave a comment.

MICHAELEDWARD VERCELLINO 
Rating:
5.0

***The tires on the truck we rented were SLICK, and we had snow the weekend we rented it! It was unsafe to be on the road, much less in snowy conditions. I was charged an additional $50 after returning the truck. For what?!

RACHAELKELLY BUNDY 
Rating:
5.0

Perfect and convenient service.

Robert Ballance 
Rating:
3.0

I think the service was great kind and courtesy I had a great experience

JADASHARON BANKS 
Rating:
3.0

I don’t think the trailer was as clean as it could have been. We got a film of some kind of dust (that you couldn’t see when you opened the trailer) on some of our furniture. My coffee table got the worst of it. I’m not really sure what it was. I don’t think it’s the owner of the place’s fault. It looked clean/swept when you opened it up but it wasn’t. They probably didn’t notice either. I can send you pictures if you’d like.

Mary Corrente 
Rating:
5.0

Very good service n nice people

Larry Lamanca 
Rating:
5.0

Customer did not leave a comment.

Kenneth Jones 
Rating:
5.0

Customer did not leave a comment.

KAYEDALTON MARSHALL 
Rating:
1.0

Awful,,, Hateful lady Asia.. I want taped phone cal with my secretary. She said she did not like my secretary so she canceled my reservation so when i got there to pick it up they had none,, I made this reservation in person myself. Had to drive 1 hr away to pick up trailer and the lady said because of what Asia had done and i had to drive 1 hr out of my way she would let me have it for $340.00 and when i got there that lady said take it up with Uhaul cause she did not make enough money anyway and charged me $438.90

CLAYTONODELL WILSON JR 
Rating:
5.0

The Box truck that we received had a loose driver's side mirror & therefore we had to drive in busy traffic, while trying hold the mirror up, from Gretna, Va to Lynchburg, Va & to Chatham Virginia. The truck lacked maintenance, and there was not suitable to drive. We finally purchased a elastic cord to try to hold mirror in 1 position. The cord was left to hopeful help the next customer, who gets to drive the truck, they will be able to see the Traffic behind & beside them.

MAE STONE-MINTER 
Rating:
3.0

Customer did not leave a comment.

RALPH PALMER 
Rating:
5.0

Everything went great!

CHRISTOPHERTODD WYATT 
Rating:
4.0

Customer did not leave a comment.

Shane Nearhood 
Rating:
5.0

Customer service was excellent they came out to make sure everything was good and hooked up right and we didn't have any questions and when we returned it they were right there again to assist

JEREMYWAYNE FISH 
Rating:
5.0

Customer did not leave a comment.

Erika Richey 
Rating:
5.0

Customer did not leave a comment.

Rebecca Reiser 
Rating:
5.0

Customer did not leave a comment.

MYRAJAN RUDISILL 
Rating:
5.0

Very welcoming and advised that I would be recieving email which I did. Very professional.

RUSSELL DRAKE 
Rating:
5.0

Great Customer Service!

WILLIAMBURROWS RUDISILL II 
Rating:
4.0

Customer did not leave a comment.

JOHNHAROLD DIXON 
Rating:
5.0

Customer did not leave a comment.

RUSSELLOLLIVER GAULDIN 
Rating:
5.0

Customer did not leave a comment.

SUSANNEBETH COURSEY 
Rating:
5.0

Customer did not leave a comment.

EMMAJOYCE BROOKS 
Rating:
5.0

I will be moving next month and I will definitely use this location again.

TARAELIZABETH DALTON 
Rating:
5.0

The young lady was awesome to work with.

Colleen McGrath 
Rating:
5.0

Excellent place to do business - check in and check out were quick and easy. Will definitely be back and highly recommend to others needing a U-Haul in Pittsylvania County, VA! Thanks!

LISAGEORGETTE MILLER 
Rating:
5.0

Very friendly and helpful. Something we all appreciate.

ALFREDO CARAVEO 
Rating:
5.0

No issues. Everything was great. Staff was very helpful and friendly. Smooth process from online reservation to return.

BRANDONCHRISTOPH TURNER 
Rating:
5.0

Not much. Everything was great.

Willie Isaac 
Rating:
5.0

No issues with the drop off locations, everything went well, I dropped the trailer off on Saturday evening since the use of the trailer went perfect, will use U-Haul again when the need arises..

Alfred Lester 
Rating:
5.0

Great people, always helpful.

ELIZABETHPAIGE M BROWNING 
Rating:
5.0

Gretna U-Haul has been great for us for years. We had trouble finding anyone to answer phones,etc. in the Charlottesville area, so we had to rent from Gretna drove to Charlottesville, made our move and back to Gretna. We were upset that we had to pay extra because no one would help us in the Charlottesville area. No one. Customer service needs work on in that area.

Elizabeth Browning 
Rating:
3.0

Customer did not leave a comment.

JOSEPHCLOYD CAMPBELL 
Rating:
1.0

They charge $1.19 a mile i rent uhauls all over the country. I usually pay 79 cents a mile

MARK WILBURN 
Rating:
5.0

Ms. Linda Higgins & the gentleman were very Professional, kind & thoughtful. They even stayed past their closing time to assist me. I would use their services again if needed, and would also recommend anyone in need of a UHAUL to visit them 1st in Gretna Va.

MAE STONE-MINTER 
Rating:
5.0

Love the location have used this location twice so far love the service quick and very friendly. Plan to continue using this location for all my future hauling needs.Thanks again.

MAURICEFRANK CALLANDS 
Rating:
5.0

Customer did not leave a comment.

CHADWICKMARVIN OAKES 
Rating:
5.0

Customer did not leave a comment.

Angela Bourne 
Rating:
5.0

Customer did not leave a comment.

NANCYE DOWDY 
Rating:
5.0

The whole experience was great. Young lady who helped when we picked up trailer was very friendly and helpful. No complaints.

BRIANOLIVER REYNOLDS 
Rating:
3.0

Too expensive. Over 100$ and I only moved 15 miles. Wasn't expecting this price when the move was planned.

TONNEAUJOT SHELTON 
Rating:
5.0

No improvements needed!

KARENLYNN HEARN 
Rating:
5.0

I have picked up and dropped off here a half dozen times. These folks are so nice, so organized, and equipment is always as expected.

GREGORY HAWLEY 
Rating:
5.0

Met the husband and wife that operate this location.. down to earth, make you feel at home kind of business

JOSEPHWAYNE LANDRETH 
Rating:
5.0

Customer did not leave a comment.

CHARLES HUTCHERSON 
Rating:
5.0

Better QA checks on equipment per my comments

Randall E Telep 
Rating:
5.0

The employee was professional and kind.

Marisa Tolley 
Rating:
4.0

Customer did not leave a comment.

KALEENMICHELE MOON 
Rating:
5.0

Customer did not leave a comment.

Samantha Tuck 
Rating:
5.0

Excellent experience from start to finish! I can't see the need for any improvements except for the online reservation...it took me way to long to register!

Karen Hearn 
Rating:
5.0

Nothing, everything went as smooth as silk.

Suzanne Bruce 
Rating:
5.0

N/A

Laura Gilbert 
Rating:
5.0

Customer did not leave a comment.

Marshall Toon 
Rating:
5.0

Customer did not leave a comment.

Teresa Davis 
Rating:
5.0

Very pleased with service. Vehicle was sanitized in cab.

William Tompkins Ii 
No reviews have been submitted for this location.

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