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Nicholas Fonseca
Customer Reviews for The Hardware Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off
Charles HamiltonDoing everything right.
MATTHEWSHAWN MARLOWEFacility is junky but driveway area where UHauls are parked was clean. It was difficult unhooking trailer due to no stand and I had to get a jack to jack the trailer up off of the ball to disconnect.
Anne HuntEnded up being charged for a dirty cab of a uhaul and it was just like I got it.
Ann Marie ToonAwesome service
ROBERT COSBYLinda was very helpful!
Jamie EstesThey could be lenient or provide better time/hours of use.
Thelbert WallerMore lenient with rental hours/time.
Thelbert Wallervery nice staff
JAMES MILLER IIOn line dispatch & return process is not easy; poor instructions especially for returning vehicles. Format for on line could be simpler/ easier to see at a glance. Had to sign in again to start the return process.
Ed AilportNothing. You get 5 stars for reservations pickup and drop off
Randall TelepThe location was closed so I used the online return option.
Chantel HollenEverything was great...no problems!!!
Francis GalliganUsed the app to check in, worked great.
Charles McClureFix trucks like transmissions and get people the trucks they want.
Mary FarrisAlways a good experience!
Rosemary BryantOn the weekend before or pick up our reservation was changed from one location to another 20 miles away. I got a voice mail from the new location and then had to call the 800 number to confirm. The website with our reservation never updated.
Deborah BostockHertsVery easy drop off
JOHNBYRON SKOGENAll was good!
ROGER,DALE GRUNDMANThe Temporary license had expired long ago. U-Haul should have taken csre of that.
Jennifer SmithThe location was closed so I completed the pick up through an online process, but everything went well.
Larry Smith***The tires on the truck we rented were SLICK, and we had snow the weekend we rented it! It was unsafe to be on the road, much less in snowy conditions. I was charged an additional $50 after returning the truck. For what?!
RACHAELKELLY BUNDYPerfect and convenient service.
Robert BallanceI think the service was great kind and courtesy I had a great experience
JADASHARON BANKSI don’t think the trailer was as clean as it could have been. We got a film of some kind of dust (that you couldn’t see when you opened the trailer) on some of our furniture. My coffee table got the worst of it. I’m not really sure what it was. I don’t think it’s the owner of the place’s fault. It looked clean/swept when you opened it up but it wasn’t. They probably didn’t notice either. I can send you pictures if you’d like.
Mary CorrenteVery good service n nice people
Larry LamancaAwful,,, Hateful lady Asia.. I want taped phone cal with my secretary. She said she did not like my secretary so she canceled my reservation so when i got there to pick it up they had none,, I made this reservation in person myself. Had to drive 1 hr away to pick up trailer and the lady said because of what Asia had done and i had to drive 1 hr out of my way she would let me have it for $340.00 and when i got there that lady said take it up with Uhaul cause she did not make enough money anyway and charged me $438.90
CLAYTONODELL WILSON JRThe Box truck that we received had a loose driver's side mirror & therefore we had to drive in busy traffic, while trying hold the mirror up, from Gretna, Va to Lynchburg, Va & to Chatham Virginia. The truck lacked maintenance, and there was not suitable to drive. We finally purchased a elastic cord to try to hold mirror in 1 position. The cord was left to hopeful help the next customer, who gets to drive the truck, they will be able to see the Traffic behind & beside them.
MAE STONE-MINTEREverything went great!
CHRISTOPHERTODD WYATTCustomer service was excellent they came out to make sure everything was good and hooked up right and we didn't have any questions and when we returned it they were right there again to assist
JEREMYWAYNE FISHVery welcoming and advised that I would be recieving email which I did. Very professional.
RUSSELL DRAKEGreat Customer Service!
WILLIAMBURROWS RUDISILL III will be moving next month and I will definitely use this location again.
TARAELIZABETH DALTONThe young lady was awesome to work with.
Colleen McGrathExcellent place to do business - check in and check out were quick and easy. Will definitely be back and highly recommend to others needing a U-Haul in Pittsylvania County, VA! Thanks!
LISAGEORGETTE MILLERVery friendly and helpful. Something we all appreciate.
ALFREDO CARAVEONo issues. Everything was great. Staff was very helpful and friendly. Smooth process from online reservation to return.
BRANDONCHRISTOPH TURNERNot much. Everything was great.
Willie IsaacNo issues with the drop off locations, everything went well, I dropped the trailer off on Saturday evening since the use of the trailer went perfect, will use U-Haul again when the need arises..
Alfred LesterGreat people, always helpful.
ELIZABETHPAIGE M BROWNINGGretna U-Haul has been great for us for years. We had trouble finding anyone to answer phones,etc. in the Charlottesville area, so we had to rent from Gretna drove to Charlottesville, made our move and back to Gretna. We were upset that we had to pay extra because no one would help us in the Charlottesville area. No one. Customer service needs work on in that area.
Elizabeth BrowningThey charge $1.19 a mile i rent uhauls all over the country. I usually pay 79 cents a mile
MARK WILBURNMs. Linda Higgins & the gentleman were very Professional, kind & thoughtful. They even stayed past their closing time to assist me. I would use their services again if needed, and would also recommend anyone in need of a UHAUL to visit them 1st in Gretna Va.
MAE STONE-MINTERLove the location have used this location twice so far love the service quick and very friendly. Plan to continue using this location for all my future hauling needs.Thanks again.
MAURICEFRANK CALLANDSThe whole experience was great. Young lady who helped when we picked up trailer was very friendly and helpful. No complaints.
BRIANOLIVER REYNOLDSToo expensive. Over 100$ and I only moved 15 miles. Wasn't expecting this price when the move was planned.
TONNEAUJOT SHELTONNo improvements needed!
KARENLYNN HEARNI have picked up and dropped off here a half dozen times. These folks are so nice, so organized, and equipment is always as expected.
GREGORY HAWLEYMet the husband and wife that operate this location.. down to earth, make you feel at home kind of business
JOSEPHWAYNE LANDRETHBetter QA checks on equipment per my comments
Randall E TelepThe employee was professional and kind.
Marisa TolleyExcellent experience from start to finish! I can't see the need for any improvements except for the online reservation...it took me way to long to register!
Karen HearnNothing, everything went as smooth as silk.
Suzanne BruceN/A
Laura GilbertVery pleased with service. Vehicle was sanitized in cab.
William Tompkins Ii