Customer Reviews for The Hardware Company
(Distribuidor de U-Haul del vecindario)

232 comentarios

807 N Main St   Gretna, VA 24557

(434) 656-2447

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 7/3/2022 - 7/5/2022: cerrado
  • 12/4/2022 - 12/12/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(434) 656-2447

807 N Main St
Gretna, VA 24557

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 7/3/2022 - 7/5/2022: cerrado
  • 12/4/2022 - 12/12/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Used the app to check in, worked great.

Charles M. 
Clasificación:
1.0

Fix trucks like transmissions and get people the trucks they want.

Mary F. 
Clasificación:
5.0

Always a good experience!

Rosemary B. 
Clasificación:
4.0

On the weekend before or pick up our reservation was changed from one location to another 20 miles away. I got a voice mail from the new location and then had to call the 800 number to confirm. The website with our reservation never updated.

Deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra C. 
Clasificación:
5.0

Very easy drop off

JOHNBYRON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy M. 
Clasificación:
5.0

All was good!

ROGER,DALE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

The Temporary license had expired long ago. U-Haul should have taken csre of that.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james E. 
Clasificación:
4.0

El cliente no dejó un comentario.

brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Istvan I. 
Clasificación:
3.0

The location was closed so I completed the pick up through an online process, but everything went well.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELEDWARD V. 
Clasificación:
5.0

***The tires on the truck we rented were SLICK, and we had snow the weekend we rented it! It was unsafe to be on the road, much less in snowy conditions. I was charged an additional $50 after returning the truck. For what?!

RACHAELKELLY B. 
Clasificación:
5.0

Perfect and convenient service.

Robert B. 
Clasificación:
3.0

I think the service was great kind and courtesy I had a great experience

JADASHARON B. 
Clasificación:
3.0

I don't think the trailer was as clean as it could have been. We got a film of some kind of dust (that you couldn't see when you opened the trailer) on some of our furniture. My coffee table got the worst of it. I'm not really sure what it was. I don't think it's the owner of the place's fault. It looked clean/swept when you opened it up but it wasn't. They probably didn't notice either. I can send you pictures if you'd like.

Mary C. 
Clasificación:
5.0

Very good service n nice people

Larry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYEDALTON M. 
Clasificación:
1.0

Awful,,, Hateful lady Asia.. I want taped phone cal with my secretary. She said she did not like my secretary so she canceled my reservation so when i got there to pick it up they had none,, I made this reservation in person myself. Had to drive 1 hr away to pick up trailer and the lady said because of what Asia had done and i had to drive 1 hr out of my way she would let me have it for $340.00 and when i got there that lady said take it up with Uhaul cause she did not make enough money anyway and charged me $438.90

CLAYTONODELL W. 
Clasificación:
5.0

The Box truck that we received had a loose driver's side mirror & therefore we had to drive in busy traffic, while trying hold the mirror up, from Gretna, Va to Lynchburg, Va & to Chatham Virginia. The truck lacked maintenance, and there was not suitable to drive. We finally purchased a elastic cord to try to hold mirror in 1 position. The cord was left to hopeful help the next customer, who gets to drive the truck, they will be able to see the Traffic behind & beside them.

MAE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

RALPH P. 
Clasificación:
5.0

Everything went great!

CHRISTOPHERTODD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane N. 
Clasificación:
5.0

Customer service was excellent they came out to make sure everything was good and hooked up right and we didn't have any questions and when we returned it they were right there again to assist

JEREMYWAYNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRAJAN R. 
Clasificación:
5.0

Very welcoming and advised that I would be recieving email which I did. Very professional.

RUSSELL D. 
Clasificación:
5.0

Great Customer Service!

WILLIAMBURROWS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNHAROLD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELLOLLIVER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANNEBETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMAJOYCE B. 
Clasificación:
5.0

I will be moving next month and I will definitely use this location again.

TARAELIZABETH D. 
Clasificación:
5.0

The young lady was awesome to work with.

Colleen M. 
Clasificación:
5.0

Excellent place to do business - check in and check out were quick and easy. Will definitely be back and highly recommend to others needing a U-Haul in Pittsylvania County, VA! ¡Gracias!

LISAGEORGETTE M. 
Clasificación:
5.0

Very friendly and helpful. Something we all appreciate.

ALFREDO C. 
Clasificación:
5.0

No issues. Everything was great. Staff was very helpful and friendly. Smooth process from online reservation to return.

BRANDONCHRISTOPH T. 
Clasificación:
5.0

Not much. Everything was great.

Willie I. 
Clasificación:
5.0

No issues with the drop off locations, everything went well, I dropped the trailer off on Saturday evening since the use of the trailer went perfect, will use U-Haul again when the need arises..

Alfred L. 
Clasificación:
5.0

Great people, always helpful.

ELIZABETHPAIGE M B. 
Clasificación:
5.0

Gretna U-Haul has been great for us for years. We had trouble finding anyone to answer phones,etc. in the Charlottesville area, so we had to rent from Gretna drove to Charlottesville, made our move and back to Gretna. We were upset that we had to pay extra because no one would help us in the Charlottesville area. No one. Customer service needs work on in that area.

Elizabeth B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPHCLOYD C. 
Clasificación:
1.0

They charge $1.19 a mile i rent uhauls all over the country. I usually pay 79 cents a mile

MARK W. 
Clasificación:
5.0

Ms. Linda Higgins & the gentleman were very Professional, kind & thoughtful. They even stayed past their closing time to assist me. I would use their services again if needed, and would also recommend anyone in need of a UHAUL to visit them 1st in Gretna Va.

MAE S. 
Clasificación:
5.0

Love the location have used this location twice so far love the service quick and very friendly. Plan to continue using this location for all my future hauling needs.Thanks again.

MAURICEFRANK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHADWICKMARVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCYE D. 
Clasificación:
5.0

The whole experience was great. Young lady who helped when we picked up trailer was very friendly and helpful. No complaints.

BRIANOLIVER R. 
Clasificación:
3.0

Too expensive. Over 100$ and I only moved 15 miles. Wasn't expecting this price when the move was planned.

TONNEAUJOT S. 
Clasificación:
5.0

No improvements needed!

KARENLYNN H. 
Clasificación:
5.0

I have picked up and dropped off here a half dozen times. These folks are so nice, so organized, and equipment is always as expected.

GREGORY H. 
Clasificación:
5.0

Met the husband and wife that operate this location.. down to earth, make you feel at home kind of business

JOSEPHWAYNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

Better QA checks on equipment per my comments

Randall E T. 
Clasificación:
5.0

The employee was professional and kind.

Marisa T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KALEENMICHELE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha T. 
Clasificación:
5.0

Excellent experience from start to finish! I can't see the need for any improvements except for the online reservation...it took me way to long to register!

Karen H. 
Clasificación:
5.0

Nothing, everything went as smooth as silk.

Suzanne B. 
Clasificación:
5.0

N/C

Laura G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
5.0

Very pleased with service. Vehicle was sanitized in cab.

William T. 
Clasificación:
3.0

The location had very poor cellphone service -where it was located- took about 20 minutes for the online pickup to complete

Brooke C. 
Clasificación:
5.0

Replace the windshield wipers They were bad.. Everything else was good

Donnie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Riemann K. 
Clasificación:
5.0

Great people at the Gretna drop off.

Beth M. 
Clasificación:
5.0

Pleased as is

William T. 
Clasificación:
5.0

Extended weekend hours would be helpful.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leatrice L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adiquis M. 
Clasificación:
3.0

Would like to know why U-Haul offers a discount for drop off at a particular location, redirects drop off to a different location, and then removes the discount, and then, double charges. 434656-1810

Thomas L. 
Clasificación:
5.0

Very nice

Debora A. 
Clasificación:
5.0

Excellent and very nice to do business with. ??

DARRYL P. 
Clasificación:
5.0

I was made to feel very welcome! Thank you for that!

Dennis H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick V. 
Clasificación:
5.0

frendly

Barry L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel P. 
Clasificación:
3.0

Two dolly needs a ratchet cable and tilt ramps. The sliding g ramps are very hard to pull out

Danny T. 
Clasificación:
5.0

We get the best service here!

Robert B. 
Clasificación:
3.0

The truck was cover in red mud and the back of truck in cargo area was tons of RED DIRT! I had to clean it out before putting my clean fabric furniture and mattresses in it. I was VERY UNHAPPY with the condition of truck!

Sandy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

sylvia K. 
Clasificación:
3.0

Vehicle had slick tires and so I got stuck in wet grass and had to be towed which caused a two hour delay. The brakes would go all the way to the floor board, the shocks were worn out and it rode really rough bouncing the contents on the back all over the place, and the check engine light came on! Not to mention how slow the internet service was were I rented it from. Just an overall terrible experience!

Margaret P. 
Clasificación:
5.0

The tires need balanceing other than good.

Ronnie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda R. 
No se han enviado comentarios para esta ubicación.

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