Customer Reviews for The Ferguson Lumber
(U-Haul Neighborhood Dealer)

100 reviews

207 E 2nd St   Veedersburg, IN 47987

(765) 294-1001

Office Hours

  • Mon-Fri: 8:15 am–4:30 pm
  • Sat: 8:15 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(765) 294-1001

207 E 2nd St
Veedersburg, IN 47987

Services at this Location:

Office Hours

  • Mon-Fri: 8:15 am–4:30 pm
  • Sat: 8:15 am–11:30 am
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Don't recommend renting a truck from this location, unless you want to get over charged for your rental and have poor customer service from the manager. I've had better service at other locations.

RYAN KELLER 
Rating:
4.0

Renting was easy, returning after business hours and trying end contract not so much.

jerry mortimore 
Rating:
2.0

Customer did not leave a comment.

Richard Swinney 
Rating:
5.0

Customer did not leave a comment.

Lou Reisel 
Rating:
4.0

Customer did not leave a comment.

cedley weishaar 
Rating:
5.0

Customer did not leave a comment.

Penny Simonton 
Rating:
3.0

Customer did not leave a comment.

Michelle Brockway 
Rating:
4.0

Very friendly and efficient.

Timothy Seeley 
Rating:
2.0

Customer did not leave a comment.

Lance Shelton 
Rating:
3.0

They were closed from Saturday at noon until Monday so charged me $20 for dropping it off during that time. Fortunately corporate uhaul refunded the $20.

Jeff Terhune 
Rating:
4.0

Walk around the equipment with the customer

Vincent Reese 
Rating:
5.0

Awesome service!

Evan Brewbaker 
Rating:
5.0

Carry more hitches

Tom Murray 
Rating:
3.0

There was a problem with the computer, but everything else was fine.

Pamela Sullivan 
Rating:
5.0

Customer did not leave a comment.

Scott Schechter 
Rating:
5.0

My review has nothing to do with this specific location. This location they were efficient on time and very friendly. U-Haul in general screwed me with driving 40 miles out of my way, I have yet to see the $50 refund, and was charged $130 extra on top of the original cost.

Megan Rogers 
Rating:
5.0

Notify if truck is unavailable! We originally booked for pickup in W Lafayette. Two days before pickup we tried to move up a day. Only then did we find out there were actually no trucks available for original date anywhere. Had to drive out of our way to get the 1 truck that was available. This would have been a big deal for our 1000 mile move and we had reserved early! Beware if you are renting!

Julie Janis 
Rating:
5.0

Plan to use this location again.

Kathleen Walter 
Rating:
5.0

Staff was very friendly, helpful, and accommodating.

Karlee Jones 
Rating:
5.0

Customer did not leave a comment.

Todd Berghoff 
Rating:
5.0

Online drop off, after hours.

Tim Strawser 
Rating:
4.0

Customer did not leave a comment.

DENNIS SCANLON 
Rating:
4.0

Dropped off on Sunday. Location closed and used online drop off

Tim Strawser 
Rating:
5.0

Customer did not leave a comment.

Scott Myers 
Rating:
4.0

Customer did not leave a comment.

WILLIAM FIELDER 
Rating:
5.0

Customer did not leave a comment.

KELLY RAE KNIGHT 
Rating:
5.0

Customer did not leave a comment.

Kevin Pederson 
Rating:
3.0

Customer did not leave a comment.

Marco Hernandez-Ugalde 
Rating:
1.0

Because of poor packing by the moving help company, great lakes, I was not able to turn the truck on time. Their work was so terrible that I had several pieces of valuable furniture damaged. Some one needs to make due on the monetary damage to my furniture!!!

greg goudy 
Rating:
5.0

Customer did not leave a comment.

jonathan clawson 
Rating:
4.0

What is the point of having a reservation system if u-haul does not have the capability of knowing where their equipment will be. I had to drive about an hour to get a trailer that I had reserved weeks ahead of time. Our world has the technology to be able to keep reasonable track of their equipment. Uhaul’s own policy of calling by 6 pm the night before to check on my equipment rental failed because they didn’t follow their own policy. On top of that they wouldn’t do anything about a discount because their policy didn’t work. Their response was even worse. They basically said their policy doesn’t work sometimes and we can’t give a discount. So basically they don’t even care about following their own policy which is terrible customer service.

Nicholas Omer 
Rating:
3.0

I was told to pick up my deposit at this location. They refused to refund my deposit. They were very rude about out and offered no help. I still have not received my deposit back. I’m not happy at all

Rhonda Bryant 
Rating:
3.0

We were forced to pick up at this location. The same vehicle was located within five minutes of the house we were needing the truck for. We should have been given a discount for picking up at a location an hour out of way. The 24/7 pickup did not work very well. It took more than 30 minutes to get the code for the lock on the back of the truck. Most of the 30 minutes was wasted sitting on hold waiting for a uhaul rep to answer the phone.

David Kramer 
Rating:
5.0

Customer did not leave a comment.

Daniel Cinal 
Rating:
3.0

their was a marker light out on the trailer. also the floor was unlevel and their were foot prints one the floor.

Neil Rew 
Rating:
5.0

Customer did not leave a comment.

THOMAS CHAVEZ 
Rating:
4.0

I was charged a $20 after hour service fee and I'm not sure what that was for, being that I check the truck back in online.

Deidra Irwin 
Rating:
1.0

Customer did not leave a comment.

courtney holycross 
Rating:
5.0

Please read the comments above.

Jason Spring 
Rating:
5.0

Customer did not leave a comment.

Perry Stakes 
Rating:
5.0

Customer did not leave a comment.

david see 
Rating:
5.0

Customer did not leave a comment.

Kevin McIntyre 
Rating:
4.0

Customer did not leave a comment.

cathy carnahan 
Rating:
3.0

Customer did not leave a comment.

leonard fix 
Rating:
5.0

Customer did not leave a comment.

JOE WHITAKER 
Rating:
5.0

Customer did not leave a comment.

Mike Stephens 
Rating:
5.0

Customer did not leave a comment.

Robert Milligan 
Rating:
5.0

Quick and easy.

Nathan Bostrom 
Rating:
5.0

Customer did not leave a comment.

Dan Scott 
Rating:
5.0

Fast and easy rental experience.

Neil Latoz 
Rating:
5.0

Customer did not leave a comment.

phyliss pattengile 
Rating:
5.0

Customer did not leave a comment.

Mark Walter 
Rating:
4.0

Customer did not leave a comment.

William Glass 
Rating:
5.0

Customer did not leave a comment.

steve crabbe 
Rating:
5.0

Customer did not leave a comment.

dean dunham 
Rating:
5.0

Customer did not leave a comment.

bonnie mayfield 
Rating:
5.0

Customer did not leave a comment.

DARRIN HAYNES 
Rating:
4.0

Customer did not leave a comment.

Matt Diehl 
Rating:
4.0

Customer did not leave a comment.

David Su 
Rating:
5.0

Customer did not leave a comment.

MICHEAL LENOVER 
Rating:
3.0

Customer did not leave a comment.

KATELYNN BUGG 
Rating:
5.0

Customer did not leave a comment.

Hugh Morton 
Rating:
5.0

Everyone was kind and courteous .

Eric Hallett 
Rating:
5.0

Customer did not leave a comment.

Travis Reed 
Rating:
5.0

Very friendly and helpful staff.

Ken Stover 
Rating:
4.0

Just dropped the truck off and used drop box.

patty lyons 
Rating:
5.0

Thanks ! Would have preferrred to trailer my Volvo, Don't understand why it didn;t qualify.

Steve Ginter 
Rating:
2.0

They had no idea how to do the paperwork and had to call the owner to get walked through it. My boyfriend had to get on the phone with the owner to help the worker. They also didn’t have any idea we were coming and had to get the truck ready. All of this after the person I spoke with on the phone screwed up my whole order. Never again

Tracey Campbell 
Rating:
1.0

Customer did not leave a comment.

gerald brown 
Rating:
5.0

Customer did not leave a comment.

Richard Borror 
Rating:
5.0

Great service

ada grant 
Rating:
5.0

Customer did not leave a comment.

ERIC GUYER 
Rating:
5.0

Customer did not leave a comment.

Patrick Hagains 
Rating:
5.0

Veedersburg staff were great. Very happy our truck was still there. Do not like U-Haul policy that someone could have come in and rented truck and I would have needed to drive to get truck when I made reservation ahead of time.

ADA JOANN GRANT 
Rating:
3.0

When I called originally to the meter's Burger Uhaul provider, they said they did not have a truck available. However when I called the Terre Haute location they said that they did. So I would say they need maybe a little bit more training on how to view the schedule of customers because they were not aware that they had one available and made it a little bit difficult for me. But thankfully Terre Haute was able to validate they did in fact have one so I am overall happy with the turnout

Audrey Laughrey 
Rating:
5.0

Customer did not leave a comment.

JOHN PERRY 
Rating:
5.0

Nothing, customer service was excellent! Abe was very helpful in helping with a company mistake by almost overcharging me. Will definitely use this location to pick up/drop off in the future!

justin Fielder 
Rating:
4.0

Customer did not leave a comment.

Kyle Miller 
Rating:
5.0

They were very helpful. I liked the on line check in set up, picking up the trailer was quick and easy.

Larn Moffitt 
Rating:
5.0

Customer did not leave a comment.

Robert Richey 
Rating:
3.0

Customer did not leave a comment.

Brian Peterson 
Rating:
4.0

Back tires tread worn. Couldn’t back up the whole way to my front door. Would have been concerned about safety if there would have been snow on the roads.

Sally McGregor 
Rating:
5.0

Customer did not leave a comment.

keith bouslog 
Rating:
4.0

Customer did not leave a comment.

george vredenburgh 
Rating:
3.0

Customer did not leave a comment.

Ralph Brian 
Rating:
3.0

We took it back after hours so questions do not apply.

patricia thomas 
Rating:
3.0

Customer did not leave a comment.

Michelle Atha 
Rating:
4.0

Customer did not leave a comment.

Robert Lee 
Rating:
3.0

very unfriendy, told us to just give him the keys and we were done. I asked for final bill to confirm drop off. big hassle.

Don Smith 
Rating:
1.0

Over charged

Jason Spring 
Rating:
4.0

Customer did not leave a comment.

JEREMY OAK 
Rating:
5.0

Customer did not leave a comment.

MATTHEW FINK 
Rating:
5.0

Customer did not leave a comment.

Pamela Brooks Earlywine 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN FOREMAN 
Rating:
5.0

Customer did not leave a comment.

JASON ALEXANDER BRADSHAW 
Rating:
5.0

Customer did not leave a comment.

tom booe 
Rating:
5.0

Customer did not leave a comment.

David Harshbarger 
Rating:
5.0

Customer did not leave a comment.

stacey galloway 
Rating:
1.0

Customer did not leave a comment.

stacey sanchez 
No reviews have been submitted for this location.

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