Customer Reviews for The Cutting Edge
(U-Haul Neighborhood Dealer)

132 reviews

447 State Route 29   Greenwich, NY 12834

(518) 531-3025

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(518) 531-3025

447 State Route 29
Greenwich, NY 12834

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 9 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Keep up the good work.

Tracy O 
Rating:
5.0

The pickup location was not my choice. I reserved a trailer at a closer location in advance but didn't really have a good choice for the second option. Why can't the trailer be at my primary selection.

John K 
Rating:
4.0

Do not change the reserved return location.

Rouben M 
Rating:
5.0

Everything went as planned, great service.

Brian N 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

Customer did not leave a comment.

Norman S 
Rating:
5.0

Everything worked out fine. Not sure you could have changed a thing. Even the weather was turned out much better than expected.

Terry K 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Great Customer service

Richard H 
Rating:
5.0

Excellaent service and great folks to do business with

george b 
Rating:
5.0

The facility, and the people who work at this location are great. However, the U-Haul company in itself is a little more frustrating. I received multiple phone calls throughout the week if I am allowed to book a particular truck and get a confirmation that I have a reservation for that date that truck and that location that should be it. I should not receive multiple phone calls throughout the week telling me multiple different things. Yes you can have a truck. No you can’t have a truck. I’m sorry it’s a one-way truck. the fact that this particular location does not have more in town vehicles at the disposal for the person to uss is just crazy. I called Larissa Vidi field manager for U-Haul for the northeastern region. I got no response not a phone call back the fact that she didn’t even reach out to me is really disheartening. What a customer has a problem you expect to be able to go to that person with a problem. I will rent from U-Haul again, but I will rent with a mindset that I will be aggravated for an entire week prior to my actual pick up date because of multiple phone calls from ridiculous policies stating I can or cannot use a vehicle. This location needs more in town vehicles at their disposal and smaller ones. 10 foot trucks are more useful and people require enclosed.

Kathleen S 
Rating:
4.0

The two wheel dolly I originally had reserved was actually broken down, so I had to rent the full car trailer instead. Lucky it was there.

Brian W 
Rating:
5.0

Customer did not leave a comment.

Ken N 
Rating:
5.0

So helpful and professional here. Probably my best uhaul experience in like 5 years. Thank you!

Natalie B 
Rating:
5.0

Steve was excellent & made this a seamless process from start to finish!

Barb W 
Rating:
5.0

Cutting edge service is the best around!

Benjamin F 
Rating:
5.0

Very detailed fast and friendly service for my trailer needs.

Tonya S 
Rating:
5.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

Customer did not leave a comment.

Patrick N 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Steve was excellent. Made dropping off the truck easy.

Sue V 
Rating:
2.0

The 24/7 lockbox system was a disaster. I couldn’t get the code and ended up waiting for over an hour for the store to open up so that I could pick up the truck

Ed G 
Rating:
5.0

Great Customer Service

Donald M 
Rating:
5.0

Customer did not leave a comment.

Neal K 
Rating:
5.0

Customer did not leave a comment.

Benjamin F 
Rating:
5.0

The guys were fantastic and the equipment worked perfectly. Thank you

Steven M 
Rating:
5.0

Customer did not leave a comment.

Heather H 
Rating:
5.0

Customer did not leave a comment.

Glenda J 
Rating:
5.0

You guys do not need improvement of any sort!! You excel in every aspect! Helpful, kind, knowledgeable and a pleasure to deal with. I wish to deal with you guys all the time.Outstanding,compared to any other place I've ever dealt with. Keep up the awesome job,Phyliss,Steve and Scott!!! :)

COLLEEN H 
Rating:
5.0

I accidentally put in quite a bit too much gas. Will thar be deducted from my bill? Thank you. I havecthe receipt.

Suzanne C 
Rating:
5.0

Perfect Service..

Kimberly L 
Rating:
4.0

Customer did not leave a comment.

Desiree M 
Rating:
1.0

The gentleman at the service counter that handled the entire order at "The Cutting Edge" in Greenwich, NY was extremely rude, unprofessional and as impersonal as one can be. Not an individual who has any business in the sales and service industry.

BRENDAN J 
Rating:
5.0

Customer did not leave a comment.

Kelvin K 
Rating:
5.0

Customer did not leave a comment.

LESS W 
Rating:
5.0

Scott was fantastic to deal with over the phone and in person. Assisted me with renting and setting up the trailer I rented to transport a lawnmower locally. He made the process easy as well as the return. I'd rate this a great experience.

David B 
Rating:
5.0

Customer did not leave a comment.

Tina S 
Rating:
2.0

It took an hour to check put the uhaul due to there computer and knowledge. Then when dropping off they were going to over charge me by 40.00 due to there math on mileage was wrong and I went less miles and they said it was more had to show them there math was incorrect

Alicia R 
Rating:
5.0

Great service.

STEVEN P 
Rating:
5.0

Nothing - great experience!

Travis S 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

I parked the truck, they came right out to finish the return and drop off of the truck, right in the parking lot with a hand held devise. Gave the truck an overall inspection. Asked if I had any issues or problems with the truck. Very nice drop off experience

Thomas B 
Rating:
3.0

Customer did not leave a comment.

EDINSON E 
Rating:
5.0

Customer did not leave a comment.

Steven K 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Martin R 
Rating:
5.0

Customer did not leave a comment.

Tyler S 
Rating:
5.0

The truck was received by a person and I received an email completing my return. This was nice.

Jon M 
Rating:
5.0

Customer did not leave a comment.

Britt L 
Rating:
5.0

I was very satisfied with the service and I don't think you need to do anything to improve it I was very happy with the rental and I was very very happy with the service

Alfred G 
Rating:
5.0

EXCELLANT company to work with!!

Carole S 
Rating:
5.0

Quick, easy, friendly service.

Richard E 
Rating:
4.0

Rented truck for 3 hours to bring junk to salvage yard. Truck was perfect size and staff at rental location got me in and out quickly and with no problems.

Wayne P 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH C 
Rating:
5.0

Customer did not leave a comment.

Sarah W 
Rating:
5.0

nothing

Tim K 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
2.0

Customer did not leave a comment.

Hannah P 
Rating:
5.0

Fantastic service, very friendly and helpful and patient throughout. I can’t think of anything to improve! Thank you so much.

Devin C 
Rating:
5.0

Customer did not leave a comment.

Bruce B 
Rating:
5.0

Customer did not leave a comment.

Elliot Z 
Rating:
1.0

Was rude. Charged 175 for two days. Shoujd have been 43.20. Called customer service because truck got stuck in mud

Karen H 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

ZOE J 
Rating:
5.0

Customer did not leave a comment.

Bryan W 
Rating:
5.0

Customer did not leave a comment.

Reuben T 
Rating:
5.0

Great people to deal with.

John H 
Rating:
5.0

Good service

Richard M 
Rating:
5.0

Everything was seamless. Nothing more could have been done.

Todd M 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Location that I originally booked was closer, but NOT open at the scheduled pick up time. Website allowed me to book, even though the 24-hr self checkout option was not available, either. When I called UHaul, agent was able to find a truck, but it was 30 minutes away.

MARKDOUGLAS M 
Rating:
5.0

Customer did not leave a comment.

Victoria D 
Rating:
5.0

Nothing

Scott R 
Rating:
5.0

Customer did not leave a comment.

kay r 
Rating:
5.0

Nothing

Bill J 
Rating:
5.0

Customer did not leave a comment.

Rich N 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
3.0

Very nice people atThe Cutting Edge. Only issue we had were the roaches in the u haul. I know it wasn’t their fault, but we had to go out and buy cleaning supplies and clean the truck which added to our delay. This was noted through u-Haul customer chat and to the our return location.

Corey S 
Rating:
5.0

Scott took all the proper time to make sure the equipment was properly attached to my tow vehicle.

Scott M 
Rating:
5.0

Customer did not leave a comment.

Kelly B 
Rating:
5.0

Customer did not leave a comment.

Tom D 
Rating:
5.0

Do nothing. The customer representative was fantastic. Don’t mess with something that works this well. I will recommend this facility to anyone who asks me. Thank you.

Karl S 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Great service. Helped me get set up and gave some nice tips for me while hauling

ALLEASAMAREE H 
Rating:
5.0

Nothing, the person at cutting edge went beyond to make sure we were safe and ready to haul and he answered all my questions

Stacey B 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Tim K 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Nothing. Excellent customer service

Robert C 
Rating:
5.0

Customer did not leave a comment.

karen p 
Rating:
5.0

Customer did not leave a comment.

CLIFTONJ W 
Rating:
5.0

Steve from The Cutting Edge was great! Would rent through them again.

Rachael M 
Rating:
4.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Gentleman who helped us was great!

Denise P 
Rating:
3.0

Horrible service. Overcharged and refused to pay me the full amount back.

Zachary B 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
1.0

Charged me cleaning. I swept the vehicle prior to returning it. This is false charge

Arian R 
No reviews have been submitted for this location.

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