Customer Reviews for The Carter Co
(U-Haul Neighborhood Dealer)

224 reviews

250 N Railway Ave   Newcastle, WY 82701
(Corner of Railway & W Warwick)

(307) 746-2697

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(307) 746-2697

250 N Railway Ave
Newcastle, WY 82701
(Corner of Railway & W Warwick)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Welling 
Rating:
5.0

Customer did not leave a comment.

Eliza Dollison 
Rating:
5.0

The owner of this franchise was fantastic to work with!

Shelley Hunter 
Rating:
5.0

Steve was wonderful to work with super easy pick up and drop off!

Eliza Dollison 
Rating:
5.0

Customer did not leave a comment.

Jason Goodall 
Rating:
5.0

JUST I FEEL IT WAS WAY TO MUCH TO RENT UHAUL JUST TO MOVE 2 HOURS AWAY, AND I FEEL IF YOU RENTED A UHAUL FOR THE FIRST , AND THEN NEEDED A RENTAL AGAIN , UHAUL COULD AT LEAST GIVE ME A BETTER DEAL, BUT NOPE

Glenda Honadel 
Rating:
5.0

Customer did not leave a comment.

Jana Suazo 
Rating:
4.0

Every thing works well at the Newcastle Wyoming location run by Steve Carter. Vern Johnson

Vern Johnson 
Rating:
5.0

Customer did not leave a comment.

Michael Perovanovic 
Rating:
5.0

Steve is awesome easy check in and checkout!

BRIAN KNIGHT 
Rating:
3.0

noone there when I dropped off the car dolly.. sunday morning.. took pictures

michael cary 
Rating:
5.0

Customer did not leave a comment.

James Welling 
Rating:
3.0

The location was convenient but since it was Labor Day there no one there but the app, taking pictures and confirming the location was excellent and easy to use.

Ricardo Chona 
Rating:
5.0

Returned trailer at drop off location using the online option and taking pictures of trailer. Very easy and convenient to do.

Jessie Canaday 
Rating:
5.0

Customer did not leave a comment.

Debra Poppleton 
Rating:
5.0

Customer did not leave a comment.

Dustin McTee 
Rating:
5.0

Super nice guy went above and beyond

dean rightnowar 
Rating:
5.0

Every thing was,Great!

Fred Wiggnall 
Rating:
5.0

Customer did not leave a comment.

James Welling 
Rating:
5.0

Always do a great job to help the customer.

Carter Company 
Rating:
4.0

Customer did not leave a comment.

Charles Mesko 
Rating:
4.0

Steve was very helpful. The service was excellent and he answered every phone call promptly.

Raeann Milam 
Rating:
3.0

Customer did not leave a comment.

Kelly Kirkwood 
Rating:
5.0

Customer did not leave a comment.

James Welling 
Rating:
5.0

very happy easy drop off location

Martin Coglas 
Rating:
5.0

Great place too business!

Carter Company 
Rating:
5.0

Customer did not leave a comment.

Debra Criddle 
Rating:
5.0

Everything was great! Steve was very responsive and helpful. No downside. All good.

Carol Souza 
Rating:
2.0

I would like you to start by making this fiasco right with me! I need someone to contact me about this. I definitely expect to be recompensed for a good deal of the monney i had to spend to only have the equiptment be of such poor condition! It was so fortunate that i hadn't pulled over outside of town and had gotten stranded on the hyw! My phone had 3% battery left when this happened. I didn't realize that there wouldn't be a charging outlet in the truck either.

Mendocino King 
Rating:
5.0

I love this U Haul dealer and he is so ready to help us!

Weston County Focus 
Rating:
3.0

Easy drop off. No one on site on a Saturday so did after hours drop.

Jeremy Dedic 
Rating:
5.0

Give Steve, who runs your Newcastle branch, a pay raise. He has been the most kind, helpful, patient person I have ever dealt with. He is always updating my booking to fit my always changing schedule, changing size of truck or trailer that I need or calling me back on a Sunday when Google thinks he's closed. He never fails to have just what I need sitting there cleaned up and ready to roll when I finally get to town to get it. I've been dealing with him a LOT, and I have never had such a good experience with any business. Hats off to our friend Steve!

Lowell Krisher 
Rating:
5.0

Customer did not leave a comment.

James Welling 
Rating:
4.0

Vehicle had transition problems and had to abandon our last use and pick up load. Fuel just burned up at 6.8mp gallon it was poor truck cistbus allot on fuel costs because of poor truck. Truck had Maintenance issues. Had to abandon the move and limped back home in the U-Haul truck at 1am Sunday morning and returned it back to Newcastle. Certainly would like compensation for a failed move.

Stephen Church 
Rating:
5.0

Nothing. Mr. Carter was exceedingly helpful.

Don Berdahl 
Rating:
5.0

Customer did not leave a comment.

James Welling 
Rating:
5.0

Customer did not leave a comment.

Susan Wiggins 
Rating:
5.0

Steve was extremely accommodating and friendly. 10/10 would recommend him to anyone!

Darla Aspen 
Rating:
4.0

Steve Carter went out of his way to help us and was very pleasant to work with.

Michelle Reed 
Rating:
5.0

Have always been treated with outstanding service here.

Eric Hansen 
Rating:
5.0

Very easy to drop off, easy to find location and staff was so helpful!

Jessica Cunningham 
Rating:
4.0

Customer did not leave a comment.

Ryan Eisenhauer 
Rating:
5.0

Customer did not leave a comment.

James Welling 
Rating:
5.0

Exceptional customer service and reliable. Thank you!!

Karen Parker 
Rating:
5.0

Customer did not leave a comment.

Rebecca Terry 
Rating:
5.0

Customer did not leave a comment.

Dave Swanson 
Rating:
5.0

a ok

Jeffrey Ridgley 
Rating:
2.0

The address was for city hall. I had to fix the cable for the taillights. The proprietor was very nice.

Terry Shellnut 
Rating:
3.0

Customer did not leave a comment.

JAMES WELLING 
Rating:
5.0

Customer did not leave a comment.

Dianna Barbosa 
Rating:
5.0

Customer did not leave a comment.

Warren Lange 
Rating:
5.0

Customer did not leave a comment.

Carter Company 
Rating:
5.0

Customer did not leave a comment.

James Gilmartin 
Rating:
5.0

Customer did not leave a comment.

Roger Bailey 
Rating:
5.0

Customer did not leave a comment.

Doil SCOTT 
Rating:
5.0

steve does a grate job

Louie Castelli 
Rating:
4.0

All was good

MARK GOLDEN 
Rating:
4.0

Customer did not leave a comment.

Jason Thompson 
Rating:
5.0

Colorado is the only state where we have ever had problems with rentals. We have lived in Florida, NY, Utah, Oregon and WY.

David Sulewski 
Rating:
3.0

Customer did not leave a comment.

David Dorrity 
Rating:
3.0

Customer did not leave a comment.

Stanley Scott 
Rating:
5.0

Steve Carter saved me. UHaul called me a day before I was to pick up my truck in Gillette Wy and told me I didn’t have a truck even tho I reserved one a month in advance with confirmation. Steve knew my situation and by luck he had a truck coming in and he called me

Kim Richards 
Rating:
5.0

Customer did not leave a comment.

Albert Nielsen 
Rating:
5.0

Customer did not leave a comment.

Robert Wisnewski 
Rating:
4.0

Customer did not leave a comment.

ALICE MARY CROCKER 
Rating:
5.0

Customer did not leave a comment.

Craig Drevecky 
Rating:
5.0

Customer did not leave a comment.

David Brandt 
Rating:
5.0

Customer did not leave a comment.

SAMUEL PAUL KELLER 
Rating:
4.0

Customer did not leave a comment.

BART WACKERBARTH 
Rating:
5.0

Excellent service

WILLIAM MURRAY 
Rating:
5.0

Customer did not leave a comment.

Robert Endres 
Rating:
4.0

Customer did not leave a comment.

TANNER JENKS 
Rating:
5.0

Steve was professional courteous, . He made it easy to get it all done.

Terry Dressor 
Rating:
5.0

Customer did not leave a comment.

Jerry Feddersen 
Rating:
5.0

Very excellent service the U-Haul dealer was courteous and most helpful. He was able to attach the trailer professionally and help me with all my questions. A+ A+ A+ A+ A+ service Thank you!

George Klein 
Rating:
2.0

Have better tires that don't separate

KARIANN SAVELESKY 
Rating:
5.0

Steve is a great guy to deal with. Rented here before. Never disappointed

JUSTIN DORRANCE 
Rating:
4.0

Customer did not leave a comment.

Donald Hansen 
Rating:
2.0

Tire was flat when got home, had to replace 3 of the 4 tires before leaving on trip. Reservation system does not work. Had to drive 80 miles to pick up a 6x12 trailer I reserved 3 weeks in advance.

Brad Clark 
Rating:
5.0

Customer did not leave a comment.

KARIANN SAVELESKY 
Rating:
4.0

Customer did not leave a comment.

SCOTT GLEN WARNER 
Rating:
5.0

Customer did not leave a comment.

Dawn Borghesi 
Rating:
5.0

Customer did not leave a comment.

Brittney Haugen 
Rating:
5.0

Steve makes it easy, will continue to use, very satisfied repeat customer.

Stanton Smith 
Rating:
5.0

Customer did not leave a comment.

Dennis Demerritt 
Rating:
5.0

Customer service was fantastic walked me through everything to ensure it was perfect for my moving job

Evan Mitchell 
Rating:
3.0

Steve at this this location tried to fix the truck we had rented in Custer,sd, but couldn't, we were down for 3 hrs. THEN ANOTHER 4.5 HRS IN RAPID CITY, while Dale's tires put all 6 new tires and a trim on the truck. We had to get a hotel room because we were so far behind on time as a winter storm came in.

Robert Gauldin 
Rating:
5.0

Customer did not leave a comment.

Larry Morelock 
Rating:
3.0

Customer did not leave a comment.

David Lefebre 
Rating:
5.0

Customer did not leave a comment.

Dennis Johnson 
Rating:
4.0

Have U-Haul make more of an effort to relocate vehicle closer to customer. Had to drive an hour and twenty minutes to pick up truck when there were other location five, twenty and fourth-five minutes away.

Jared Morris 
Rating:
5.0

Customer did not leave a comment.

Lynn Moller 
Rating:
3.0

It is confusing as to where the office is for this location

Jimmy Porter 
Rating:
2.0

2.5 his late with no message. Very disappointing. I understand you have to get the trailer, and cell service is spotty, but leaving no message at all!?!

John Klapp 
Rating:
5.0

Very friendly ??

Louis Scott 
Rating:
5.0

Customer did not leave a comment.

deborah powell 
Rating:
5.0

NA

Cody Nelson 
Rating:
5.0

Service was excellent! Even helped outside business hours!

Timothy Manning 
Rating:
4.0

Steve was great at doing what needed to be done and went out of his way to help out. Definitely go with uhaul again.

Julie Nenninger 
Rating:
5.0

Customer did not leave a comment.

Eric Lee Hansen 
No reviews have been submitted for this location.

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