Customer Reviews for The Carter Co
(U-Haul Neighborhood Dealer)

193 comentarios

250 N Railway Ave   Newcastle, WY 82701
(Corner of Railway & W Warwick)

(307) 746-2697

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(307) 746-2697

250 N Railway Ave
Newcastle, WY 82701
(Corner of Railway & W Warwick)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Give Steve, who runs your Newcastle branch, a pay raise. He has been the most kind, helpful, patient person I have ever dealt with. He is always updating my booking to fit my always changing schedule, changing size of truck or trailer that I need or calling me back on a Sunday when Google thinks he's closed. He never fails to have just what I need sitting there cleaned up and ready to roll when I finally get to town to get it. I've been dealing with him a LOT, and I have never had such a good experience with any business. Hats off to our friend Steve!

Lowell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

Vehicle had transition problems and had to abandon our last use and pick up load. Fuel just burned up at 6.8mp gallon it was poor truck cistbus allot on fuel costs because of poor truck. Truck had Maintenance issues. Had to abandon the move and limped back home in the U-Haul truck at 1am Sunday morning and returned it back to Newcastle. Certainly would like compensation for a failed move.

Stephen C. 
Clasificación:
5.0

Nothing. Mr. Carter was exceedingly helpful.

Don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
5.0

Steve was extremely accommodating and friendly. 10/10 would recommend him to anyone!

Darla A. 
Clasificación:
4.0

Steve Carter went out of his way to help us and was very pleasant to work with.

Michelle R. 
Clasificación:
5.0

Have always been treated with outstanding service here.

Eric H. 
Clasificación:
5.0

Very easy to drop off, easy to find location and staff was so helpful!

Jessica C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Exceptional customer service and reliable. Thank you!!

Karen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave S. 
Clasificación:
5.0

a ok

Jeffrey R. 
Clasificación:
2.0

The address was for city hall. I had to fix the cable for the taillights. The proprietor was very nice.

Terry S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doil S. 
Clasificación:
5.0

steve does a grate job

Louie C. 
Clasificación:
4.0

All was good

MARK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason T. 
Clasificación:
5.0

Colorado is the only state where we have ever had problems with rentals. We have lived in Florida, NY, Utah, Oregon and WY.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
5.0

Steve Carter saved me. UHaul called me a day before I was to pick up my truck in Gillette Wy and told me I didn't have a truck even tho I reserved one a month in advance with confirmation. Steve knew my situation and by luck he had a truck coming in and he called me

Kim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALICE MARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL PAUL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BART W. 
Clasificación:
5.0

Excellent service

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANNER J. 
Clasificación:
5.0

Steve was professional courteous, . He made it easy to get it all done.

Terry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry F. 
Clasificación:
5.0

Very excellent service the U-Haul dealer was courteous and most helpful. He was able to attach the trailer professionally and help me with all my questions. A+ A+ A+ A+ A+ service Thank you!

George K. 
Clasificación:
2.0

Have better tires that don't separate

KARIANN S. 
Clasificación:
5.0

Steve is a great guy to deal with. Rented here before. Never disappointed

JUSTIN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
2.0

Tire was flat when got home, had to replace 3 of the 4 tires before leaving on trip. Reservation system does not work. Had to drive 80 miles to pick up a 6x12 trailer I reserved 3 weeks in advance.

Brad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARIANN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT GLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney H. 
Clasificación:
5.0

Steve makes it easy, will continue to use, very satisfied repeat customer.

Stanton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
5.0

Customer service was fantastic walked me through everything to ensure it was perfect for my moving job

Evan M. 
Clasificación:
3.0

Steve at this this location tried to fix the truck we had rented in Custer,sd, but couldn't, we were down for 3 hrs. THEN ANOTHER 4.5 HRS IN RAPID CITY, while Dale's tires put all 6 new tires and a trim on the truck. We had to get a hotel room because we were so far behind on time as a winter storm came in.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
4.0

Have U-Haul make more of an effort to relocate vehicle closer to customer. Had to drive an hour and twenty minutes to pick up truck when there were other location five, twenty and fourth-five minutes away.

Jared M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn M. 
Clasificación:
3.0

It is confusing as to where the office is for this location

Jimmy P. 
Clasificación:
2.0

2.5 his late with no message. Very disappointing. I understand you have to get the trailer, and cell service is spotty, but leaving no message at all!?!

John K. 
Clasificación:
5.0

Very friendly ??

Louis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah P. 
Clasificación:
5.0

ND

Cody N. 
Clasificación:
5.0

Service was excellent! Even helped outside business hours!

Timothy M. 
Clasificación:
4.0

Steve was great at doing what needed to be done and went out of his way to help out. Definitely go with uhaul again.

Julie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric Lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
5.0

Steve went out of his way, and the extra mile to help the move go smoothly. My best Uhaul experience ever.

Keith L. 
Clasificación:
5.0

The pick-up and return process was very smooth. However, my muscles are aching! :)

Rob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred W. 
Clasificación:
1.0

there was no one the to check in with had to leave it. the place was dirty good thing I did not have to go inside. wish you would open another one in Newcastle

Jerry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE Y. 
Clasificación:
5.0

this is not an improvement. This a thank you to . Steve in newcastle . my son and i were stranded, no rental, no shop available to service our vehicle. Steve set us up so we tow our car to a Honda dealer in rapid city to get maintenance. Steve, thank you very much. you saved our trip. Larry Young

Laurence Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
5.0

Very good experience

Richard J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Weston County P. 
Clasificación:
5.0

We knew where to go and Mr. Carter met us right when we arrived. It was super easy to drop off the truck.

Matthew P. 
Clasificación:
1.0

Make sure the drop off place is still in business. Refund the customer for mileage and gas if they have to drive 58 miles to the next available uhaul drop off!

MaryAlice F. 
Clasificación:
5.0

The car carrier I rented from U-Haul was easy to use. Very ingenious features made it simple to use. Attaching the vehicle to the car-hauler was easy and very secure. The U-haul employee explained all the features of the car-hauler and made sure I was educated enough to safely go on my way. I will always look to U-Haul when I need a car hauler or van.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
5.0

Steve Carter is a great asset to U-Haul, best keep him around, will use again!

Stanton S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
5.0

.

Cody N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE W. 
Clasificación:
5.0

Steve Carter has helped me many times and has always done a great job! Thanks. Wayne

Wayne W. 
Clasificación:
3.0

Have the truck ready when said it would be, we were held up most of the day waiting.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
3.0

Both trucks had front end issues - severe shaking above 60mph. No washer fluid. Coolant light came on after one minute and appears the coolant tank was filled with water. Obvious these trucks have been poorly maintained for a LONG time.

Birney C. 
Clasificación:
3.0

Both trucks had front end issues - severe shaking above 60mph. No washer fluid. Coolant light came on after one minute and appears the coolant tank was filled with water. Obvious these trucks have been poorly maintained for a LONG time.

Birney C. 
Clasificación:
4.0

Both trucks had front end issues - severe shaking above 60mph. No washer fluid. Coolant light came on after one minute and appears the coolant tank was filled with water. Obvious these trucks have been poorly maintained for a LONG time.

Birney C. 
Clasificación:
4.0

Both trucks had front end issues - severe shaking above 60mph. No washer fluid. Coolant light came on after one minute and appears the coolant tank was filled with water. Obvious these trucks have been poorly maintained for a LONG time.

Birney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi L. 
Clasificación:
5.0

Very friendly and very helpful!

Angel L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Peter L. 
No se han enviado comentarios para esta ubicación.

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